Working at Consumer Cellular | Glassdoor

Consumer Cellular Overview

Portland, OR
1001 to 5000 employees
1995
Company - Private
Telecommunications
$100 to $500 million (USD) per year
We’re smaller, easy going and like it that way. We bet you will, too. Inside our doors, you’ll find straight-up friendly people and jobs with growth potential. Our five locations now support over two million customers — and all from within the USA ... Read more

Consumer Cellular – Why Work For Us?


undefined

WHO'S CONSUMER CELLULAR?
Consumer Cellular is one of the most established operators of cellular phone service in the U.S. Our Portland, Oregon-based company is privately held and has experienced an average of 30% growth every year for the past six years. In 2017, we served over 2 million customers nationwide and are up to more than 1,500 employees. We were also named one of Oregon’s Most Admired Companies by the Portland Business Journal.

Consumer Cellular was honored in 2016 as one of the fastest growing private businesses in the nation by Inc. Magazine — our eighth consecutive year earning a spot on their prestigious Inc. “Top 5,000” list. We were also recently named one of the Fastest Growing Private Companies by the Portland Business Journal.

PROVIDING MOBILE SERVICES WE CAN ALL RELY ON.
In just 20 years, Consumer Cellular soared to success by keeping mobile communications simple, affordable and free of contracts. Unlike typical nationwide providers of cellular phones and services, we’re family-owned and operated. Despite dramatic growth, we’ve kept our small-business culture. It’s as true to our brand now as when we opened our doors in 1995.

We’re smaller, easy going and like it that way. We bet you will, too. Inside our doors, you’ll find straight-up friendly people and jobs with growth potential. Our four locations now support over two million customers — and all from within the USA. We’re marketed through AARP, Target and other retailers where simplicity and affordability are key.

UNRIVALED, AWARD-WINNING CUSTOMER SERVICE.
Consistently rated highly by Consumer Reports, PC Magazine, J.D. Power and Nielsen, Consumer Cellular offers flexible plans that comfortably align with our customers’ needs and tastes. Come join our team. Feel proud knowing you’re part of a great company with high integrity. And, grow fast with us.


undefined

OUR STRAIGHTFORWARD APPROACH.
We’re privately owned, proud of it and know how to make work fun. While known for being family-oriented and friendly, we’re also casual while professional in our interactions with the public.

ALWAYS MINDFUL OF THE CONSUMER AND OUR EMPLOYEES.
Consumer Cellular was one of the first companies to offer affordable cellphone service to all, not just a privileged few. We stay ahead of their needs, and this mindset remains evident in how we invest in our employees, too. At Consumer Cellular, you can count on the reward of our success with:

  • Great benefit packages
  • Higher than industry-standard wages
  • Special deals on cellular service for employees plans
  • 100% paid employee insurance plans

EMPLOYEE TRAINING & DEVELOPMENT.
We can’t grow if you don’t, so we’ll constantly work to help you advance your career from every angle:

  • Actively promoting from within 
  • On the job training and development
  • Tuition reimbursement program
  • One-on-one mentoring to help you reach goals
  • Rewarding top performers and “all stars”

OUR PLEASANT WORK ENVIRONMENT.
We maintain the kind of casual and upbeat workplace employees prefer. Consumer Cellular has been recognized as one of the “100 Best Companies to Work” for in the state of Oregon by Oregon Business Magazine. In June of 2014, Consumer Cellular was selected by CareerBuilder as one of the "Top Companies to Work for in Arizona."

Join us and you can take part in our employee appreciation events, frequent department lunches, barbeques and more. You may even want to become a regular on one of our company sports teams or attend the games.


undefined

ADVANCE YOUR CAREER HERE. 
To achieve our goals and rapid growth, we rely upon hiring honest and industrious, friendly people with strong written and oral communication skills. Every single team member greatly contributes in creating the atmosphere and focus that foster our remarkable growth. Rest assured — you’ll indeed join a great group of self-motivated colleagues.

Working at Consumer Cellular is both challenging and rewarding. We thrive from the excitement of creating innovative products and services that are truly valued by our customers.

THE THREE COMMUNITIES WHERE WE WORK.
Portland, Oregon is home to our Corporate Headquarters and founding office. In addition to hosting our contact center, Headquarters is where you’ll find the company’s billing, IT, retail and marketing teams. Product packing, shipping and storage are also located at our nearby Portland distribution center.

Our largest office currently, the Redmond, Oregon contact center, opened in August 2012 and continues to flourish. The first Phoenix, Arizona contact center opened in 2010, and in 2016, we opened a second office. This location is rapidly growing and poised to become our largest employee community.

We’re always looking for wholesome people who are great at assisting our distinct customer base. If you possess outstanding skills, creativity and dedication, please check back often to view the latest openings.



undefined

COMMUNITY INVOLVEMENT — THE CONSUMER CELLULAR WAY.
As a close-knit company, Consumer Cellular loves to engage and support the world around us. It’s a key component of our core value. As an employee, your involvement with local and national charities will be encouraged, and we’ll gladly match your donations or volunteer time up to $250 per year. It’s a win-win.

In 2016 alone, we did the following:

  • Donated over 1,300 volunteer hours
  • Gave over 320 pints of blood to the Red Cross, impacting over 900 lives
  • Walked a combined 2,024 miles in the Race for the Cure/Heaven Can Wait events, raising money for breast cancer awareness
  • Donated $18,348 in school supplies to local teachers and students
  • Collected 39,842 pounds of food in our Fill the Bag canned food drive
  • Donated $72,000 to deserving local charities as part of our Local Community Giving program

We also believe in a sustainable future and have:

  • Recycled 95% of our shipping by-products
  • Have Green Team committees at each location to brainstorm ideas and areas where we can continue to reduce our carbon footprint

Grow fast with Consumer Cellular. Learn about our current openings and apply today.



Consumer Cellular Reviews

3.7
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Consumer Cellular CEO John Marick
John Marick
99 Ratings
  • Helpful (1)

    "It takes a certain type of person"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CAA III in Redmond, OR
    Current Employee - CAA III in Redmond, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Cellular full-time (More than a year)

    Pros

    I honestly love my job. My insurance is paid for. I get paid time off all the time (even more unpaid). I get as much overtime as I want. Thursday's are "optional" (flex day). My team is amazing. Management has always been wonderful. There's always room to grow and promote and they make it easy (if you work hard and take care of your customers). And I maybe deal with 1 awful person every 2 weeks. Most of my customers are lovely, patient, understanding people.

    Cons

    Yeah, the attendance policy can be tight. I get sick a lot but they've incorporated "make up time" where I can work one of my days off to make up for a day I miss, penalty free. They listen to their employees and they don't just set you up to fail. My dad died when I was barely out of training early 2016. They were so understanding and worked with me on my schedule to make sure I could take care of myself and my family. It can be stressful. But every job can. It takes a certain type of person to be able to handle this job. I happen to be that type.

    Advice to Management

    You guys are awesome. Thank you for everything you do for us. Look forward to seeing you guys next week at the AEM in Redmond!

See All 135 Reviews

Consumer Cellular Photos

Consumer Cellular photo of: Some of our newest hires in training!
Consumer Cellular photo of: Our newest Redmond training class!
Consumer Cellular photo of: Our HR team celebrating Halloween with some sweet treats!
Consumer Cellular photo of: Celebrating the holiday with fun decor!
Consumer Cellular photo of: Portland team volunteering at the local food bank!
Consumer Cellular photo of: Winning teams of our Halloween costume contests!
See All PhotosSee All

Consumer Cellular Interviews

Interview Experience

Interview Experience
56%
43%
0%

Getting an Interview

Getting an Interview
86%
4%
4%
4

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Consumer Cellular.

    Interview

    It was a relaxed group interview. After the interview, they called and I was then offered the position. However, now they hire through temp agencies and do not do direct hiring for the customer account adviser position.

    Interview Questions

    • Describe an experience where you dealt with a customer which really tested your patience.   Answer Question
See All 24 Interviews

Consumer Cellular Awards & Accolades

  • "Highest in Customer Service among Non-Contract Wireless Providers", J.D. Power, 2017
  • Fastest Growing Private Companies in Oregon, Portland Business Journal, 2016
  • Inc. 5000 Fastest Growing Companies, Inc. Magazine, 2016
  • "Highest in Customer Service among Non-Contract Wireless Providers", J.D. Power, 2016
  • 100 Best Companies to Work For in Oregon, Oregon Business Magazine, 2015
See More

Work at Consumer Cellular? Share Your Experiences

Consumer Cellular
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or