Working at Consumer Cellular | Glassdoor

Consumer Cellular Overview

Portland, OR
1001 to 5000 employees
1995
Company - Private
Telecommunications Services
$100 to $500 million (USD) per year
We’re smaller, easy going and like it that way. We bet you will, too. Inside our doors, you’ll find straight-up friendly people and jobs with growth potential. Our five locations now support over three million customers — and all from within the ... Read more

Consumer Cellular – Why Work For Us?


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WHO'S CONSUMER CELLULAR?
Consumer Cellular is one of the most established operators of cellular phone service in the U.S. Our Portland, Oregon-based company is privately held and has experienced an average of 30% growth every year for the past six years. In 2018, we served over 3 million customers nationwide and are up to more than 2,000 employees. 

Consumer Cellular was honored in 2018 as one of the fastest growing private businesses in the nation by Inc. Magazine — our tenth consecutive year earning a spot on their prestigious Inc. “Top 5,000” list. We were also recently named one of the Fastest Growing Private Companies by the Portland Business Journal.

PROVIDING MOBILE SERVICES WE CAN ALL RELY ON.
In just 23 years, Consumer Cellular soared to success by keeping mobile communications simple, affordable and free of contracts. Unlike typical nationwide providers of cellular phones and services, we’re family-owned and operated. Despite dramatic growth, we’ve kept our small-business culture. It’s as true to our brand now as when we opened our doors in 1995.

We’re smaller, easy going and like it that way. We bet you will, too. Inside our doors, you’ll find straight-up friendly people and jobs with growth potential. Our four locations now support over three million customers — and all from within the USA. We’re marketed through AARP, Target and other retailers where simplicity and affordability are key.

UNRIVALED, AWARD-WINNING CUSTOMER SERVICE.
Consistently rated highly by Consumer Reports, PC Magazine, J.D. Power and Nielsen, Consumer Cellular offers flexible plans that comfortably align with our customers’ needs and tastes. Come join our team. Feel proud knowing you’re part of a great company with high integrity. And, grow fast with us.


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OUR STRAIGHTFORWARD APPROACH.
We’re privately owned, proud of it and know how to make work fun. While known for being family-oriented and friendly, we’re also casual while professional in our interactions with the public.

ALWAYS MINDFUL OF THE CONSUMER AND OUR EMPLOYEES.
Consumer Cellular was one of the first companies to offer affordable cellphone service to all, not just a privileged few. We stay ahead of their needs, and this mindset remains evident in how we invest in our employees, too. At Consumer Cellular, you can count on the reward of our success with:

  • Great benefit packages
  • Higher than industry-standard wages
  • Special deals on cellular service for employees plans
  • 100% paid employee insurance plans

EMPLOYEE TRAINING & DEVELOPMENT.
We can’t grow if you don’t, so we’ll constantly work to help you advance your career from every angle:

  • Actively promoting from within 
  • On the job training and development
  • Tuition reimbursement program
  • One-on-one mentoring to help you reach goals
  • Rewarding top performers and “all stars”

OUR PLEASANT WORK ENVIRONMENT.
We maintain the kind of casual and upbeat workplace employees prefer. Consumer Cellular has been recognized as one of the “100 Best Companies to Work” for in the state of Oregon by Oregon Business Magazine, and by CareerBuilder as one of the "Top Companies to Work for in Arizona."

Join us and you can take part in our employee appreciation events, frequent department lunches, barbeques and more. You may even want to become a regular on one of our company sports teams or attend the games.


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ADVANCE YOUR CAREER HERE. 
To achieve our goals and rapid growth, we rely upon hiring honest and industrious, friendly people with strong written and oral communication skills. Every single team member greatly contributes in creating the atmosphere and focus that foster our remarkable growth. Rest assured — you’ll indeed join a great group of self-motivated colleagues.

Working at Consumer Cellular is both challenging and rewarding. We thrive from the excitement of creating innovative products and services that are truly valued by our customers.

THE THREE COMMUNITIES WHERE WE WORK.
Portland, Oregon is home to our Corporate Headquarters and founding office. In addition to hosting our contact center, Headquarters is where you’ll find the company’s billing, IT, retail and marketing teams. Product packing, shipping and storage are also located at our nearby Portland distribution center.

Our largest office currently, the Redmond, Oregon contact center, opened in August 2012 and continues to flourish. The first Phoenix, Arizona contact center opened in 2010, in 2016 we opened a second office, and we recently opened our biggest location yet this year. This location is rapidly growing and poised to become our largest employee community.

We’re always looking for wholesome people who are great at assisting our distinct customer base. If you possess outstanding skills, creativity and dedication, please check back often to view the latest openings.



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COMMUNITY INVOLVEMENT — THE CONSUMER CELLULAR WAY.
As a close-knit company, Consumer Cellular loves to engage and support the world around us. It’s a key component of our core value. As an employee, your involvement with local and national charities will be encouraged, and we’ll gladly match your donations or volunteer time up to $250 per year. It’s a win-win.

In 2017 alone, we did the following:

  • Donated over 1,495 volunteer hours
  • Gave over 340 pints of blood to the Red Cross, impacting over 1,020 lives
  • Walked a combined 1,550 miles in the Race for the Cure/Heaven Can Wait events, raising money for breast cancer awareness
  • Donated $46,304 in school supplies to local teachers and students
  • Collected 65,572 pounds of food in our Fill the Bag canned food drive
  • Donated $90,000 to deserving local charities as part of our Local Community Giving program

We also believe in a sustainable future and recycled 95% of our shipping by-products. Our Green Team committees at each location brainstorm ideas and look for areas where we can continue to reduce our carbon footprint.

Grow fast with Consumer Cellular. Learn about our current openings and apply today.



Consumer Cellular Reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Consumer Cellular CEO John Marick
John Marick
162 Ratings
  • Featured Review

    "Great Place To Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior CAA in Phoenix, AZ
    Current Employee - Senior CAA in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Cellular full-time (Less than a year)

    Pros

    Great company to work for! Great Benefits, excellent Managers and staff. Fun work environment. Great Bonus structure and room for MAJOR advancement!!!! Love the Employee Lunch-in's and activities we can be involved in.

    Cons

    Shifts available currently at location - need more shifts.

    Advice to Management

    More shifts would be nice.

See All 226 Reviews

Consumer Cellular Photos

Consumer Cellular photo of: Our employees are truly the best in the business!
Consumer Cellular photo of: We love having employee appreciation events, like our Luau!
Consumer Cellular photo of: Our Phoenix team is proud to make sure that students have what they need to succeed!
Consumer Cellular photo of: Our Redmond office collected thousands of school supplies for local children and teachers
Consumer Cellular photo of: Our local food bank nights are always a good time.
Consumer Cellular photo of: Our teams spend time together having fun and helping others
See All PhotosSee All

Consumer Cellular Interviews

Experience

Experience
57%
34%
9%

Getting an Interview

Getting an Interview
74%
11%
6%
3
3
3

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1.  

    Information Technology Specialist Interview

    Anonymous Employee in Portland, OR
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Consumer Cellular (Portland, OR) in January 2014.

    Interview

    The hiring process was fairly straight forward. This consisted of a resume screening, 2 phone interviews and 1 in person interview followed by a week deliberation period after which notification was sent out that individuals were selected or not.
    Interview consisted of characteristic and technical questions, no questions were ambiguous or unexpected.

    Interview Questions

    • As always, one of the most difficult questions to answer well. "Tell us what your biggest failure has been? Furthermore, how you rectified the issue, if it was resolved"   Answer Question
See All 36 Interviews

Consumer Cellular Awards & Accolades

  • Highest in Customer Service among Non-Contract Value Wireless Providers, J.D. Power and Associates, 2018
  • Top Companies to Work For in Arizona, AZ Central, 2018
  • Inc. 5000 Fastest Growing Companies, Inc. Magazine, 2018
  • "Highest in Customer Service among Non-Contract Wireless Providers", J.D. Power, 2018
  • "Highest in Customer Service among Non-Contract Wireless Providers", J.D. Power, 2017
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