Working at Consumer Financial Protection Bureau | Glassdoor

Consumer Financial Protection Bureau Overview

Washington, DC
1001 to 5000 employees
2011
Government
Government
Unknown / Non-Applicable
We are the Consumer Financial Protection Bureau, a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Mission: The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.

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Consumer Financial Protection Bureau – Why Work For Us?


About the Bureau

 


We work to make markets for consumer financial products and services work for Americans. We arm people with the information they need to make smart financial decisions, and we protect them from unfair, deceptive, and abusive practices.

Our core functions

Congress created the CFPB to create a single point of accountability for enforcing federal consumer financial laws and protecting consumers in the financial marketplace. Before, that responsibility was divided among several agencies. Today, it’s our job.

Among other things, we:
  • Write rules, supervise companies, and enforce federal consumer financial protection laws
  • Restrict unfair, deceptive, or abusive acts or practices
  • Take consumer complaints
  • Promote financial education
  • Research consumer behavior
  • Monitor financial markets for new risks to consumers
  • Enforce laws that outlaw discrimination and other unfair treatment in consumer finance

Above all, this means ensuring that consumers get the information they need to make the financial decisions they believe are best for themselves and their families. But it also means we look out for bad actors—through regular examinations of financial companies, complaints from consumers, and our own investigations—and when we find unfair, deceptive, or abusive practices, we take action. We also:

 
Educate

We work with financial companies to help them understand how to follow our rules. We write reports about the state of the market. We answer common consumer questions and create toolkits so people know what their next step should be.

 
Enforce

We take action against bad actors who hurt people in the financial services marketplace, returning billions of dollars to consumers.

 
Empower

We create tools that let consumers take greater control of their options. We create opportunities for entrepreneurs, experts, advocates, and the financial industry to innovate in consumer-friendly ways.

Privacy Notice

The CFPB is committed to expanding access to information and engaging consumers and other stakeholders. One of the key ways we seek to accomplish this is the use of third-party social media websites and applications. Full use of this website requires that you first register, which involves giving your personally identifiable information (PII) to Glassdoor. Glassdoor is a private entity whose server is not under the control of the CFPB. No PII you provide in registering or using Glassdoor will be retained by the CFPB, nor is it covered under the Privacy Act of 1974 or subject to the CFPB's privacy policy. While the CFPB does not collect or request PII through Glassdoor, we may occasionally come into contact with unsolicited PII due to circumstances beyond our control.

The CFPB encourages you to read the Glassdoor privacy policy, and periodically review it as the policy may change at any time.

Learn about how to apply for a federal job with the CFPB and what happens after you click the Apply button


Our Mission

The supervision program will promote the development of markets for consumer financial products and services that are fair, transparent, and competitive.

"Holding both banks and nonbanks accountable to consumer financial laws will help create a fairer, more transparent market for consumers. It will create a better environment for the honest businesses that serve them. And it will help the overall economic stability of our country."
— Richard Cordray, Director of the CFPB
 

What We Do

This consumer-centered approach to supervision is based on three main principles:

  1. Focus on risks to consumers in the policies and practices of consumer financial providers
  2. Analyze available data on the activities of providers, on the markets in which they operate, and on the risks to consumers, and
  3. Apply consistent standards in supervision of both bank and nonbank consumer financial companies

What You Will Do

Your job opportunities with the CFPB Supervision team are unique.

  • Provide evenhanded oversight that will renew trust in the financial marketplace!
  • Learn about both bank and nonbank supervision and compliance.
  • Come in at the ground level of creating a new agency.
  • Be a leader in your field by creating a federal supervision program focused on ensuring that markets work for American families.

Interested

Interested in a job with CFPB supervision, but don't see a current vacancy that is right for you? Please contact jobs@cfpb.gov. We'll let you know if a job that is right for you becomes available.

The CFPB is committed to creating and sustaining a new generation of leaders. There are many opportunities for you to make an immediate impact. Learn more here.

Featured programs

Brandeis Honor Attorney Program

A two-year fellowship that provides law students and recent law school graduates early, substantive opportunities to use and develop their legal skills and make a difference in the lives of American consumers.

CFPB Summer Internship

APPLICATIONS OPEN 10/20/16

For more information, click here

A twelve-week, paid summer internship program for students to assist in a variety of operational and mission-oriented projects. Students receive on-the-job training in the technical aspects of the organization’s work. The students’ interests, knowledge, and academic background play a large role in determining assignments.

Director’s Financial Analyst
 
APPLICATION WINDOWS WILL BE OPEN 9/16/16–9/20/16 AND 10/13/16–10/17/16

For more information, click here

Our highly selective, two-year rotational program. We seek out a small group of talented college graduates and challenge them to use their analytical skills to make financial markets work better for all.


Our mission stems from our commitment to serving the consumer and our country. Our vision is a consumer finance marketplace that works for American consumers, responsible providers, and the economy as a whole.

This vision can only come from the people who are working toward it. Creating this kind of market takes a dedication to service, leadership and innovation.

Serve

Our mission begins with service to the consumer and our country. We serve our colleagues by listening to one another and by sharing our collective knowledge and experience.

 
Lead

Fostering leadership and collaboration at all levels is at the core of our success. We believe in investing in the growth of our colleagues and in creating an organization that is accountable to the American people.

 
Innovate

Our organization embraces new ideas and technology. We are focused on continuously improving, learning, and pushing ourselves to be great.

As a bureau, we support these values by focusing on equal opportunity, diversity, and inclusion. We value candidates from all backgrounds, traditional and non-traditional. We believe in investing in the growth of our colleagues and in creating an organization that is accountable to and representative of the American people.

Our service to the people who work here begins with recruitment. It also includes professional development, competitive compensation and benefits, and financial wellness programs. We are focused on continuously improving, learning, and pushing ourselves to be great.

Consumer Financial Protection Bureau Reviews

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Consumer Financial Protection Bureau Director Richard Cordray
Richard Cordray
45 Ratings
  • "Best organization I have ever worked for. Management takes pride in focusing on developing employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Examiner in Washington, DC
    Current Employee - Examiner in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Financial Protection Bureau full-time (More than 5 years)

    Pros

    Management sees its employees as its greatest assets. In my own opinion, management willingness to accommodate every employees needs including the ones that are nonsensical could actually demoralized the high performers.

    Cons

    Management sometimes bend too much backward to accommodate unappreciative employees. Performance appraisals should be changed to a system that will encourage everyone employee to want to perform at a high level and should include impressive compensation for high performers.

    Advice to Management

    You cannot please everyone.

See All 89 Reviews

Consumer Financial Protection Bureau Photos

Consumer Financial Protection Bureau photo of: View from our main office patio
Consumer Financial Protection Bureau photo of: President Obama addresses CFPB employees
Consumer Financial Protection Bureau photo of: CFPB Director Richard Cordray
Consumer Financial Protection Bureau photo of: Take your Daughters and Sons to Work Day
Consumer Financial Protection Bureau photo of: Take your Daughters and Sons to Work Day
Consumer Financial Protection Bureau photo of: CFPB Spring Break
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Consumer Financial Protection Bureau Interviews

Experience

Experience
38%
38%
22%

Getting an Interview

Getting an Interview
52%
29%
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Difficulty

3.1
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  1. Helpful (1)  

    Analyst Interview

    Anonymous Interview Candidate in Baltimore, MD
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Consumer Financial Protection Bureau (Baltimore, MD) in October 2016.

    Interview

    They set up three hour time slots to take an online exam. Initially, they scheduled them on a federal holiday and had to reschedule. The exam tested one's basic financial analysis skills.

    Interview Questions

    • Of these four credit cards, which would be the most likely to have clients who tend to make late payments?   Answer Question
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Consumer Financial Protection Bureau Awards & Accolades

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