Mission: To be the world's leading provider of service-enabled software that monitors and manages the increasingly complex information technology needs of small and medium-sized businesses.
Continuum empowers managed IT service providers, giving them the technology platform, services, and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum’s vertically integrated IT service delivery model combines an unmatched SaaS-based technology suite with a world-class NOC and Help Desk, allowing them to not only remotely monitor, manage, backup and secure their clients' IT environments from a single pane of glass, but scale rapidly and profitably. Continuum employs more than 1,400 professionals worldwide and monitors more than 1 million endpoints for its 5,800 partners, including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting more than 250,000 servers with Continuum’s R1Soft product line. The company established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT.
teamwork /'teem-wurk'/ n cooperative and coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause.
Continuum is the ultimate representation of a team. It is paramount to our success and important for our culture. We value the team mentality in everything we do.
Careers at Continuum
Continuum is a leading provider of intelligent, resolution-oriented management software and data protection solutions for Managed Service Providers (MSPs). We offer a challenging and rewarding environment for talented, energetic professionals looking to join a highly profitable company serving a market that is growing at an accelerated pace.
Our competitive, comprehensive and flexible benefits program helps meet the changing needs of you and your family.
The Fun Stuff...
I have been working at Continuum Managed Services full-time (Less than a year)
Some of the best reasons to work at Continuum is the culture. The people make the company. Some of my best friends are my coworkers. I have the leadership to support me when the work becomes challenging. I'm encouraged to make my own decisions. I'm recognized for my hard work and I have a sense of accomplishment. I genuinely feel appreciated everyday.
My manager pushes me to achieve my goals and we speak about them often. I've earned several technical and professional certificates, all reimbursed by the company. My manager provides feedback regularly. I'm encouraged to try new ideas and go outside my comfort zone. I feel empowered to make my own decisions and have the support of my leadership.
Employee appreciation is like nothing I've seen before. Leadership truly cares about me, my family, my pets, everything. I'm asked how things are, not work related but in my personal life. You don't get that everywhere. My leadership knows me and works for me, not the other way around. We have countless food days - pizza on Thursday, bagels/doughnuts on Friday, sandwiches and wraps just because, fruit on Tuesday. We have parties during and after work. Not your usual office party. Parties with food, kegs of beer, music - Think professional tailgate without the mess. We have an employee of the month and an employee of our team for outstanding work and recognition. We have a summer picnic at Kennywood where we bring our family with more free food and beer with employee appreciation. My manager makes it a point to meet me and my family and shows gratitude for simply being part of the team. My spouse was shocked when my manager came up, introduced themselves and said what a great employee I am, something they've never heard of before.
Its the little things this company does that makes the biggest impact. Feedback is always encouraged. I can speak openly and freely about my ideas, things I agree and disagree with but leave the conversation not wondering if what I said was right or wrong. I'm given answers to questions I ask, like what the future holds for the company, where do we see ourselves going, what career opportunities are available, what do I need to do to improve and get ahead.
I have the option to work from home when I want. I'm scheduled to work from home every other week but my manager allows me the option to decide when I want to based on my needs. I'm able to schedule time off when I need to, partial days, full days, an entire week, it doesn't matter. We get paid holidays off and a schedule that doesn't change. If something comes up, my manager always provides me the ability to adjust my work schedule to take care of life.
I feel accomplished when I leave work for the day, like what I did made a difference. I have my bad days but my manager doesn't focus on my weaknesses and builds on my strengths. I'm encouraged to try a little harder the next day and that it's ok to make mistakes. I am coached instead of punished. I don't get yelled at and our discussions are left on a friendly tone.
I'm not micromanaged. I know what is expected and I do my job. If I venture off course, my manager provides me what I need to get back on track. I make the job what I want.
Every company has a few that can ruin it for all. Some people abuse the generosity of the workplace. Some people are slobs and don't know how to clean up after themselves. The negativity of a few spreads and you learn to know who those people are and ignore it.
Some of the tools are outdated. I feel like I'm doing a job in 2017 with tools from 1995. It has gotten better and I'm told it will keep getting better.
There was a small company layoff in the summer of 2017. I've asked my manager about it and I understand why it happened. I wish it hadn't, management didn't want it to happen either but I get it. I do not feel like my job is in jeopardy but a layoff is a con.
Advice to Management
Management has had a rough year but cut them a break. I get the impression they are doing the absolute best that they can given what they've been dealt. Improve the tools. hire the right people to do the jobs, continue to invest in the employees and the company and it'll all work out.
I applied through a recruiter. I interviewed at Continuum Managed Services.
First you have a phone interview with situational questions to gauge your soft skills. Second you are given a tour by a HR member. Third you shadow a person working help desk tier 1 and get to ask them questions. Fourth you are given a technical interview by a tier 2 help desk technician. Fifth you are given a behavioral interview with more situational question to see if you're a good fit. Sixth you are given another behavioral interview with another person.