Working at Continuum Managed Services | Glassdoor

Continuum Managed Services Overview

Boston, MA
1001 to 5000 employees
2011
Company - Private
IT Services
$100 to $500 million (USD) per year
Continuum empowers managed IT service providers, giving them the technology platform, services, and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum’s vertically integrated IT service ... Read more

Mission: To be the world's leading provider of service-enabled software that monitors and manages the increasingly complex information technology needs of small and medium-sized businesses.

Company Updates

  • http://glassdoor.com/slink.htm?key=vQdNQ

    We're Hiring in Sydney!!

    Published on Hello Sydney!! Right now, someone is looking for a channel focused technology company who is expanding into Australia and APAC. Give this post a like and share to help that person find us! While we have quite a few existing channel partners in APAC, the region is growing fast and we need the right Sales Engineer type to help us expand!!

  • http://glassdoor.com/slink.htm?key=vQdNV

    Continuum Strengthens Executive Team with Two New Appointments

    BOSTON - March 7, 2017 - Continuum ®, exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, has strengthened its executive team with the appointment of Geoffrey Willison as Chief Financial Officer and Fielder Hiss as Vice President of Product, effective March 1, 2017.

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Continuum Managed Services – Why Work For Us?


Continuum empowers managed IT service providers, giving them the technology platform, services, and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum’s vertically integrated IT service delivery model combines an unmatched SaaS-based technology suite with a world-class NOC and Help Desk, allowing them to not only remotely monitor, manage, backup and secure their clients' IT environments from a single pane of glass, but scale rapidly and profitably. Continuum employs more than 1,400 professionals worldwide and monitors more than 1 million endpoints for its 5,800 partners, including MSPs servicing more than 65,000 SMB customers and Web hosting provider partners supported by its R1Soft server backup product line. The company established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT.

For more information, visit https://www.continuum.net/ and follow on LinkedIn and Twitter @FollowContinuum.


teamwork /'teem-wurk'/ n cooperative and coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause.


Continuum is the ultimate representation of a team. It is paramount to our success and important for our culture. We value the team mentality in everything we do. 

Careers at Continuum
Continuum is a leading provider of intelligent, resolution-oriented management software and data protection solutions for Managed Service Providers (MSPs). We offer a challenging and rewarding environment for talented, energetic professionals looking to join a highly profitable company serving a market that is growing at an accelerated pace.

Our competitive, comprehensive and flexible benefits program helps meet the changing needs of you and your family.

Benefits:

The Basics...

  • Full comprehensive benefits package that includes: medical, dental, vision, life, HSA / FSA, and a 401(k) with generous match
  • 3 weeks paid time off + 12 paid holidays
  • Paid parental leave
  • Flexible work environment

The Fun Stuff...

  • Bagel Mondays and Pizza Thursdays - Skipping breakfast at home on Monday morning is the best feeling ever!
  • Free drinks and snacks 
  • Subsidized Continuum market with most drinks only 50 cents
  • Multiple coffee & espresso machines throughout the office
  • Ping Pong Table
  • 4 beers on tap (Boston office)
  • Casual dress code – we like to be comfortable!

 


Continuum Managed Services Reviews

3.6
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Continuum Managed Services CEO Michael George
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155 Ratings
  • Featured Review

    Helpful (12)

    "Top Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cranberry, PA
    Current Employee - Anonymous Employee in Cranberry, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Continuum Managed Services full-time (Less than a year)

    Pros

    Some of the best reasons to work at Continuum is the culture. The people make the company. Some of my best friends are my coworkers. I have the leadership to support me when the work becomes challenging. I'm encouraged to make my own decisions. I'm recognized for my hard work and I have a sense of accomplishment. I genuinely feel appreciated everyday.

    My manager pushes me to achieve my goals and we speak about them often. I've earned several technical and professional certificates, all reimbursed by the company. My manager provides feedback regularly. I'm encouraged to try new ideas and go outside my comfort zone. I feel empowered to make my own decisions and have the support of my leadership.

    Employee appreciation is like nothing I've seen before. Leadership truly cares about me, my family, my pets, everything. I'm asked how things are, not work related but in my personal life. You don't get that everywhere. My leadership knows me and works for me, not the other way around. We have countless food days - pizza on Thursday, bagels/doughnuts on Friday, sandwiches and wraps just because, fruit on Tuesday. We have parties during and after work. Not your usual office party. Parties with food, kegs of beer, music - Think professional tailgate without the mess. We have an employee of the month and an employee of our team for outstanding work and recognition. We have a summer picnic at Kennywood where we bring our family with more free food and beer with employee appreciation. My manager makes it a point to meet me and my family and shows gratitude for simply being part of the team. My spouse was shocked when my manager came up, introduced themselves and said what a great employee I am, something they've never heard of before.

    Its the little things this company does that makes the biggest impact. Feedback is always encouraged. I can speak openly and freely about my ideas, things I agree and disagree with but leave the conversation not wondering if what I said was right or wrong. I'm given answers to questions I ask, like what the future holds for the company, where do we see ourselves going, what career opportunities are available, what do I need to do to improve and get ahead.

    I have the option to work from home when I want. I'm scheduled to work from home every other week but my manager allows me the option to decide when I want to based on my needs. I'm able to schedule time off when I need to, partial days, full days, an entire week, it doesn't matter. We get paid holidays off and a schedule that doesn't change. If something comes up, my manager always provides me the ability to adjust my work schedule to take care of life.

    I feel accomplished when I leave work for the day, like what I did made a difference. I have my bad days but my manager doesn't focus on my weaknesses and builds on my strengths. I'm encouraged to try a little harder the next day and that it's ok to make mistakes. I am coached instead of punished. I don't get yelled at and our discussions are left on a friendly tone.

    I'm not micromanaged. I know what is expected and I do my job. If I venture off course, my manager provides me what I need to get back on track. I make the job what I want.

    Cons

    Every company has a few that can ruin it for all. Some people abuse the generosity of the workplace. Some people are slobs and don't know how to clean up after themselves. The negativity of a few spreads and you learn to know who those people are and ignore it.

    Some of the tools are outdated. I feel like I'm doing a job in 2017 with tools from 1995. It has gotten better and I'm told it will keep getting better.

    There was a small company layoff in the summer of 2017. I've asked my manager about it and I understand why it happened. I wish it hadn't, management didn't want it to happen either but I get it. I do not feel like my job is in jeopardy but a layoff is a con.

    Advice to Management

    Management has had a rough year but cut them a break. I get the impression they are doing the absolute best that they can given what they've been dealt. Improve the tools. hire the right people to do the jobs, continue to invest in the employees and the company and it'll all work out.

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Continuum Managed Services Photos

Continuum Managed Services photo of: We like doing work in our cafeteria!
Continuum Managed Services photo of: Boston reception
Continuum Managed Services photo of: Navigate 2016
Continuum Managed Services photo of: Bill Walton Keynote at Navigate 2016
Continuum Managed Services photo of: Boston Views
Continuum Managed Services photo of: Boston Office
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Continuum Managed Services Interviews

Experience

Experience
63%
12%
25%

Getting an Interview

Getting an Interview
37%
24%
15%
9
9
4
2

Difficulty

2.9
Average

Difficulty

Hard
Average
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  1.  

    Software Engineer Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Continuum Managed Services.

    Interview

    The process was cordial and about what you would expect. Phone Interview than 2 rounds of in persons interviews. Spoke with several different managers of different departments. Extremely nice office. The hardest thing about it all was parking. I did not see any designated parking and not being from the city that was an issue.

    Interview Questions

    • How long have you been working in the industry   1 Answer
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Continuum Managed Services Awards & Accolades

  • 2016 Best Places to Work in Western Pennsylvania, BizJournals, 2016
  • AVA Digital Award - Gold Winner, AVA Digital Awards, 2016
  • Online Video, The Telly Awards, 2016
  • 2016 Content Marketing Award Finalist, Content Marketing Institute, 2016
  • Pittsburgh Tech 50 Awards Finalist, Pittsburgh Technology Council Tech 50, 2016
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