Working at Convergent | Glassdoor

Convergent Overview

Atlanta, GA
1001 to 5000 employees
1998
Company - Private
Financial Analytics & Research
$100 to $500 million (USD) per year

Working at Convergent

Convergent strives to avoid a divergence when it comes to collections. The company and its subsidiaries provide accounts receivable management, collection, and customer care services to a variety of industries throughout the US. Clients include banks and financial institutions ... Read more

Company Updates

  • Convergent Augusta joined forces with the The Bridge Ministry of the CSRA to host a Mother’s Day giveaway for the Homeless. Convergent donated many items and made hygiene/ snack bags and baskets for the homeless ladies in our community. The drive was a great success and greatly appreciated by the community. We would like to commend our Team members for their selfless act of kindness

  • Convergent Montgomery held a pancake feed fundraiser for the ACT Foundation in Applebee's. All proceeds went to St. Jude's. They were able to raise $1,4440 in 2 hours and had a blast doing it!

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Convergent – Why Work For Us?


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Headquartered in Atlanta, Convergent is one of America’s largest business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.

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I love to come to work to first and foremost to make money, second to see my co-workers which have grown into friendships. I like coming to work because of the feeling of accomplishing goals and tasks given to me by my superiors. I just generally like being here.

~Destin Watson, San Antonio SME

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Career and professional development minded - I do not come to work for myself, my purpose is to remove problems from others and to increase their experience. Possessions, money and status are secondary. I relentlessly pursue higher positions and raises to pay for student loans, save for future retirement, to provide for my children’s inheritance, and to provide for my current family-my wife. In other words, I came here no to feed selfish desires but to serve others in my life. Long ago I learned that living for money and recognition can make a good person miserable.


~ Tyler Matthews, San Antonio CSR


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My motivation to come to work every day is my two sons. As they grow older, I want them to see that if you want something then you have to work hard to achieve it.

~Joshua Gutierrez, San Antonio CSR

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I come to work because I like the satisfaction of knowing I have made my customers feel that they have been treated as a customer and not just another number.

~Darius Brown, San Antonio CSR



  

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Great people are the foundation on which we build.

At its core, our business is all about our people, from the first line representatives to the management team. Our philosophy has always been to hire the best, develop their skills through both training and experience and hold them accountable for results and compliance. This philosophy applies equally to our CEO, our mid level managers and our service teams.


 Proprietary business processes that deliver results.

Our processes are designed to deliver maximum results efficiently and in compliance with the law, regulations and client policies. Each individual division’s processes have been optimized to meet the needs of its industry segment and its clients.


 Leading edge, innovative and flexible.

In today’s environment, the right people and the right process won’t get far without the right technology. Over the years Convergent has invested millions in our call center and collection systems, data processes, business intelligence reporting and telephony. All our operations centers are redundantly networked, maximizing uptime and throughput. Each division is supported with the “right-fit” technology appropriate for its industry and internal processes, managed and delivered through our centralized IT organization.

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Convergent is committed to the policy of providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status.

Every effort is made to ensure that our policies regarding hiring, salary administration, promotion, and transfer are based solely on job requirements, job performance, and job related criteria. In addition, our personnel policies and practices - including those relating to compensation, benefits, transfer, retention, termination, training, self-development opportunities, as well as social and recreational programs - are administered without discrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, veteran status, or other basis prohibited by law.

Convergent Reviews

3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Convergent CEO Tracey Carpentier
Tracey Carpentier
50 Ratings
  • "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergent full-time

    Pros

    Great money good people great hours

    Cons

    There is none at this moment I really l like working there

    Advice to Management

    No
    No

    None

See All 231 Reviews

Convergent Photos

Convergent photo of: Having fun, showing off his award! One of our Top Associates!
Convergent photo of: Cinco de Mayo Party!
Convergent photo of: Convergent Volleyball League!
Convergent photo of: Participating in Cardboard kids SA!
Convergent photo of: Top Associate Lunch!
Convergent photo of: Showing Support of our Foundation!
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Convergent Interviews

Experience

Experience
44%
18%
38%

Getting an Interview

Getting an Interview
47%
19%
16%
9
6
3

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Senior Systems Administrator Interview

    Anonymous Interview Candidate in Renton, WA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Convergent (Renton, WA) in December 2017.

    Interview

    Phone call, wait one week, in person interview, wait one week, passed over even though I aced all tech questions because I asked for to much money. They did not keep me up to date in a timely manner. Had to reach out to HR just to find out what was going on.

    Interview Questions

See All 36 Interviews

Convergent Awards & Accolades

  • Best New Technology Solution, Call Center Week Excellence Awards, 2015
  • Ventana Technology Leadership Award, Ventana Research, 2014
  • Product of the Year, TMC CUSTOMER Magazine, 2013
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