Working at Convergent | Glassdoor

Convergent Overview

Atlanta, GA
1001 to 5000 employees
Company - Private
Financial Analytics & Research
$100 to $500 million (USD) per year

Working at Convergent

Convergent strives to avoid a divergence when it comes to collections. The company and its subsidiaries provide accounts receivable management, collection, and customer care services to a variety of industries throughout the US. Clients include banks and financial institutions ... Read more

Company Updates

  • Convergent Augusta joined forces with the The Bridge Ministry of the CSRA to host a Mother’s Day giveaway for the Homeless. Convergent donated many items and made hygiene/ snack bags and baskets for the homeless ladies in our community. The drive was a great success and greatly appreciated by the community. We would like to commend our Team members for their selfless act of kindness

  • Convergent Montgomery held a pancake feed fundraiser for the ACT Foundation in Applebee's. All proceeds went to St. Jude's. They were able to raise $1,4440 in 2 hours and had a blast doing it!

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Convergent – Why Work For Us?

Headquartered in Atlanta, Convergent is one of America’s largest business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.


I love to come to work to first and foremost to make money, second to see my co-workers which have grown into friendships. I like coming to work because of the feeling of accomplishing goals and tasks given to me by my superiors. I just generally like being here.

~Destin Watson, San Antonio SME


Career and professional development minded - I do not come to work for myself, my purpose is to remove problems from others and to increase their experience. Possessions, money and status are secondary. I relentlessly pursue higher positions and raises to pay for student loans, save for future retirement, to provide for my children’s inheritance, and to provide for my current family-my wife. In other words, I came here no to feed selfish desires but to serve others in my life. Long ago I learned that living for money and recognition can make a good person miserable.

~ Tyler Matthews, San Antonio CSR


My motivation to come to work every day is my two sons. As they grow older, I want them to see that if you want something then you have to work hard to achieve it.

~Joshua Gutierrez, San Antonio CSR


I come to work because I like the satisfaction of knowing I have made my customers feel that they have been treated as a customer and not just another number.

~Darius Brown, San Antonio CSR



Great people are the foundation on which we build.

At its core, our business is all about our people, from the first line representatives to the management team. Our philosophy has always been to hire the best, develop their skills through both training and experience and hold them accountable for results and compliance. This philosophy applies equally to our CEO, our mid level managers and our service teams.

 Proprietary business processes that deliver results.

Our processes are designed to deliver maximum results efficiently and in compliance with the law, regulations and client policies. Each individual division’s processes have been optimized to meet the needs of its industry segment and its clients.

 Leading edge, innovative and flexible.

In today’s environment, the right people and the right process won’t get far without the right technology. Over the years Convergent has invested millions in our call center and collection systems, data processes, business intelligence reporting and telephony. All our operations centers are redundantly networked, maximizing uptime and throughput. Each division is supported with the “right-fit” technology appropriate for its industry and internal processes, managed and delivered through our centralized IT organization.


Convergent is committed to the policy of providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status.

Every effort is made to ensure that our policies regarding hiring, salary administration, promotion, and transfer are based solely on job requirements, job performance, and job related criteria. In addition, our personnel policies and practices - including those relating to compensation, benefits, transfer, retention, termination, training, self-development opportunities, as well as social and recreational programs - are administered without discrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, veteran status, or other basis prohibited by law.

Convergent Reviews

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Convergent CEO Mike Meyer
Mike Meyer
1 Rating
  • "Great Company, Great People"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Success Specialist in Houston, TX
    Former Employee - Client Success Specialist in Houston, TX
    Positive Outlook
    Approves of CEO

    I worked at Convergent full-time (Less than a year)


    Exemplary company with No complaints to give.


    There were no cons, ALL PROS!!

    Advice to Management

    There is really no advice to give. Just keep up the great job and continue motivating employees.

See All 251 Reviews

Convergent Photos

Convergent photo of: Having fun, showing off his award! One of our Top Associates!
Convergent photo of: Cinco de Mayo Party!
Convergent photo of: Convergent Volleyball League!
Convergent photo of: Participating in Cardboard kids SA!
Convergent photo of: Top Associate Lunch!
Convergent photo of: Showing Support of our Foundation!
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Convergent Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took a week. I interviewed at Convergent in March 2012.


    I was hired in through a temp agency. Randstad to be exact. Once you've accrued a certain amount of hours, you become permanent with the company. The interview was really easy, just ask about your past experiences and you take a typing test and a call center test. TRC staffing is now there, not randstad, so that is who you would apply through.

    Interview Questions

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Convergent Awards & Accolades

  • Best New Technology Solution, Call Center Week Excellence Awards, 2015
  • Ventana Technology Leadership Award, Ventana Research, 2014
  • Product of the Year, TMC CUSTOMER Magazine, 2013
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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