Convergent Pay & Benefits | Glassdoor

Convergent Overview

Atlanta, GA
1001 to 5000 employees
1998
Company - Private
Financial Analytics & Research
$100 to $500 million (USD) per year

Working at Convergent

Convergent strives to avoid a divergence when it comes to collections. The company and its subsidiaries provide accounts receivable management, collection, and customer care services to a variety of industries throughout the US. Clients include banks and financial institutions ... Read more

Company Updates

  • ACTH has been recognized by Inc. magazine as one of America’s 5000 fastest-growing private companies for the eleventh consecutive year. This is an exceptional milestone due to fewer than half of one percent of Inc. 5000 honorees reach ACT Holdings’ prestigious 11-time showing.

    http://glassdoor.com/slink.htm?key=vQcHy

    —30+ days ago
    ACT Appears on Inc 5000 List for the 11th Time

    Account Control Technology Holdings, Inc. (ACT Holdings), a national leader in delivering debt recovery and business process outsourcing solutions, has been recognized by Inc. magazine as one of America's 5000 fastest-growing private companies for the eleventh consecutive year. This is an exceptional milestone due to fewer than half of one percent of Inc.

  • Traveling next week to the 2017 CS Week Conference? Join members of our team as they explore the newest technologies, discover new collection and management strategies, and listen to some of the field's top speakers. http://glassdoor.com/slink.htm?key=vQFK5

    —30+ days ago
    CS Week Home

    WHAT IS CS WEEK? CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle : Analytics, Billing and Payments, Contact Center, Credit and Collections, Digital Customer Engagement, Field Customer Service, and Strategies and Management.

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Convergent – Why Work For Us?


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Headquartered in Atlanta, Convergent is one of America’s largest business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.

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I love to come to work to first and foremost to make money, second to see my co-workers which have grown into friendships. I like coming to work because of the feeling of accomplishing goals and tasks given to me by my superiors. I just generally like being here.

~Destin Watson, San Antonio SME

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Career and professional development minded - I do not come to work for myself, my purpose is to remove problems from others and to increase their experience. Possessions, money and status are secondary. I relentlessly pursue higher positions and raises to pay for student loans, save for future retirement, to provide for my children’s inheritance, and to provide for my current family-my wife. In other words, I came here no to feed selfish desires but to serve others in my life. Long ago I learned that living for money and recognition can make a good person miserable.


~ Tyler Matthews, San Antonio CSR


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My motivation to come to work every day is my two sons. As they grow older, I want them to see that if you want something then you have to work hard to achieve it.

~Joshua Gutierrez, San Antonio CSR

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I come to work because I like the satisfaction of knowing I have made my customers feel that they have been treated as a customer and not just another number.

~Darius Brown, San Antonio CSR



  

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Great people are the foundation on which we build.

At its core, our business is all about our people, from the first line representatives to the management team. Our philosophy has always been to hire the best, develop their skills through both training and experience and hold them accountable for results and compliance. This philosophy applies equally to our CEO, our mid level managers and our service teams.


 Proprietary business processes that deliver results.

Our processes are designed to deliver maximum results efficiently and in compliance with the law, regulations and client policies. Each individual division’s processes have been optimized to meet the needs of its industry segment and its clients.


 Leading edge, innovative and flexible.

In today’s environment, the right people and the right process won’t get far without the right technology. Over the years Convergent has invested millions in our call center and collection systems, data processes, business intelligence reporting and telephony. All our operations centers are redundantly networked, maximizing uptime and throughput. Each division is supported with the “right-fit” technology appropriate for its industry and internal processes, managed and delivered through our centralized IT organization.

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Convergent is committed to the policy of providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status.

Every effort is made to ensure that our policies regarding hiring, salary administration, promotion, and transfer are based solely on job requirements, job performance, and job related criteria. In addition, our personnel policies and practices - including those relating to compensation, benefits, transfer, retention, termination, training, self-development opportunities, as well as social and recreational programs - are administered without discrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, veteran status, or other basis prohibited by law.

Convergent Reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Convergent CEO Tracey Carpentier
Tracey Carpentier
39 Ratings
  • "Collections Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Representative in Phoenix, AZ
    Current Employee - Collections Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergent full-time (More than 5 years)

    Pros

    Great Company and Good Bonus

    Cons

    Location and Management of Building along with unsecured parking area

See All 207 Reviews

Convergent Photos

Convergent photo of: Having fun, showing off his award! One of our Top Associates!
Convergent photo of: Feeding the crew!
Convergent photo of: Employee Appreciation Day!
Convergent photo of: Coloring Contest!
Convergent photo of: Sun Glasses Day!
Convergent photo of: Dunk Booth Fun!
See All PhotosSee All

Convergent Interviews

Experience

Experience
45%
18%
36%

Getting an Interview

Getting an Interview
45%
19%
16%
9
6
3

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1.  

    Inbound Customer Service Agent Interview

    Anonymous Interview Candidate in San Antonio, TX
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Convergent (San Antonio, TX) in September 2017.

    Interview

    After finding my resume on Indeed, I received a call for an interview. After waiting half an hour for the intervier he asked me how i heard about them. I said you called me. After reviewing my resume and past earnings the interviewer the said " you are to qualified and have a history of earning far more than the job offered for this job". I mentioned i would have never showed up if i felt that way. My question to myself wais why did you call me then. Total waist of time. I was far better dressed than their mgmt. Total waist of time. I do not reccomend.

    Interview Questions

    • Are you sure this is enough money to sustain you?   1 Answer
See All 35 Interviews

Convergent Awards & Accolades

  • Best New Technology Solution, Call Center Week Excellence Awards, 2015
  • Ventana Technology Leadership Award, Ventana Research, 2014
  • Product of the Year, TMC CUSTOMER Magazine, 2013
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