Working at Convergent | Glassdoor

Convergent Overview

Atlanta, GA
1001 to 5000 employees
1998
Company - Private
Financial Analytics & Research
$100 to $500 million (USD) per year
Teleperformance, Expert Global Solutions, GC Services
Convergent strives to avoid a divergence when it comes to collections. The company and its subsidiaries provide accounts receivable management, collection, and customer care services to a variety of industries throughout the US. Clients include banks and financial institutions ... Read more

Convergent Reviews

3.3
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Convergent CEO Mike Meyer
Mike Meyer
1 Rating
  • "Great job, good people, but low pay"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dunwoody, GA
    Current Employee - Customer Service Representative in Dunwoody, GA

    I have been working at Convergent full-time (Less than a year)

    Pros

    Great job, supportive coworkers, free food, free hawks tickets, discounts, friendly environment, allowed over time on certain days, casual dress code

    Cons

    Low pay, boring training

    Advice to Management

    Raise the pay and you will get that professional look you envision the company to look like

See All 257 Reviews

Convergent Photos

Convergent photo of: Having fun, showing off his award! One of our Top Associates!
Convergent photo of: Cinco de Mayo Party!
Convergent photo of: Convergent Volleyball League!
Convergent photo of: Participating in Cardboard kids SA!
Convergent photo of: Top Associate Lunch!
Convergent photo of: Showing Support of our Foundation!
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Convergent Interviews

Experience

Experience
41%
17%
42%

Getting an Interview

Getting an Interview
43%
24%
15%
9
6
3

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Convergent in March 2012.

    Interview

    I was hired in through a temp agency. Randstad to be exact. Once you've accrued a certain amount of hours, you become permanent with the company. The interview was really easy, just ask about your past experiences and you take a typing test and a call center test. TRC staffing is now there, not randstad, so that is who you would apply through.

    Interview Questions

See All 38 Interviews

Convergent Awards & Accolades

  • Best New Technology Solution, Call Center Week Excellence Awards, 2015
  • Ventana Technology Leadership Award, Ventana Research, 2014
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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