Working at Convergent | Glassdoor

Convergent Overview

Atlanta, GA
1001 to 5000 employees
1998
Company - Private
Finance
$100 to $500 million (USD) per year

Working at Convergent

Convergent strives to avoid a divergence when it comes to collections. The company and its subsidiaries provide accounts receivable management, collection, and customer care services to a variety of industries throughout the US. Clients include banks and financial institutions ... Read more

Company Updates

  • Traveling next week to the 2017 CS Week Conference? Join members of our team as they explore the newest technologies, discover new collection and management strategies, and listen to some of the field's top speakers. http://glassdoor.com/slink.htm?key=vQFK5

    CS Week Home

    WHAT IS CS WEEK? CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle : Analytics, Billing and Payments, Contact Center, Credit and Collections, Digital Customer Engagement, Field Customer Service, and Strategies and Management.

  • http://glassdoor.com/slink.htm?key=vQBFh

    Account Control Technology Foundation Scholarships

    Account Control Technology Foundation Scholarships support college first-year students nationwide who will become sophomores with funding for their second year, as well as select high school students.

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Convergent – Why Work For Us?


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Headquartered in Atlanta, Convergent is one of America’s largest business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.

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I love to come to work to first and foremost to make money, second to see my co-workers which have grown into friendships. I like coming to work because of the feeling of accomplishing goals and tasks given to me by my superiors. I just generally like being here.

~Destin Watson, San Antonio SME

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Career and professional development minded - I do not come to work for myself, my purpose is to remove problems from others and to increase their experience. Possessions, money and status are secondary. I relentlessly pursue higher positions and raises to pay for student loans, save for future retirement, to provide for my children’s inheritance, and to provide for my current family-my wife. In other words, I came here no to feed selfish desires but to serve others in my life. Long ago I learned that living for money and recognition can make a good person miserable.


~ Tyler Matthews, San Antonio CSR


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My motivation to come to work every day is my two sons. As they grow older, I want them to see that if you want something then you have to work hard to achieve it.

~Joshua Gutierrez, San Antonio CSR

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I come to work because I like the satisfaction of knowing I have made my customers feel that they have been treated as a customer and not just another number.

~Darius Brown, San Antonio CSR



  

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Great people are the foundation on which we build.

At its core, our business is all about our people, from the first line representatives to the management team. Our philosophy has always been to hire the best, develop their skills through both training and experience and hold them accountable for results and compliance. This philosophy applies equally to our CEO, our mid level managers and our service teams.


 Proprietary business processes that deliver results.

Our processes are designed to deliver maximum results efficiently and in compliance with the law, regulations and client policies. Each individual division’s processes have been optimized to meet the needs of its industry segment and its clients.


 Leading edge, innovative and flexible.

In today’s environment, the right people and the right process won’t get far without the right technology. Over the years Convergent has invested millions in our call center and collection systems, data processes, business intelligence reporting and telephony. All our operations centers are redundantly networked, maximizing uptime and throughput. Each division is supported with the “right-fit” technology appropriate for its industry and internal processes, managed and delivered through our centralized IT organization.

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Convergent is committed to the policy of providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status.

Every effort is made to ensure that our policies regarding hiring, salary administration, promotion, and transfer are based solely on job requirements, job performance, and job related criteria. In addition, our personnel policies and practices - including those relating to compensation, benefits, transfer, retention, termination, training, self-development opportunities, as well as social and recreational programs - are administered without discrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, veteran status, or other basis prohibited by law.

Convergent Reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Convergent CEO Tracey Carpentier
Tracey Carpentier
32 Ratings
  • Helpful (1)

    "Director of Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Peoria, IL
    Current Employee - Director in Peoria, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergent full-time (More than 10 years)

    Pros

    We are one of the leading healthcare accounts receivable management and collection companies across the nation. Convergent invests in their employees with top notch benefits, paid time off, competitive salaries and bonus/commission compensation, and overall employment experience.

    Cons

    There are no Cons to working here. Everyone tells us we are the best call center/collection company in the area!

See All 188 Reviews

Convergent Photos

Convergent photo of: Having fun, showing off his award! One of our Top Associates!
Convergent photo of: ICE Award Winner!
Convergent photo of: Fiesta!
Convergent photo of: Fiesta!
Convergent photo of: National Peep Day!
Convergent photo of: Easter Panda!
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Convergent Interviews

Experience

Experience
50%
20%
30%

Getting an Interview

Getting an Interview
42%
21%
17%
10
3
3

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Staff Associate Interview

    Anonymous Employee in Boca Raton, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. I interviewed at Convergent (Boca Raton, FL).

    Interview

    The interview was a pleasant conversation that provided me with the opportunity to explain how and why I would be an asset to the company. The process was quite relaxing and enjoyable. It was also professional.

    Interview Questions

See All 32 Interviews

Convergent Awards & Accolades

  • Best New Technology Solution, Call Center Week Excellence Awards, 2015
  • Ventana Technology Leadership Award, Ventana Research, 2014
  • Product of the Year, TMC CUSTOMER Magazine, 2013
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