Convergys Pay & Benefits | Glassdoor

Convergys Overview

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Cincinnati, OH
10000+ employees
1998
Company - Public (CVG)
Business Services
$2 to $5 billion (USD) per year
Unknown
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation ... Read more

Convergys Reviews

2.9
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Convergys President & CEO Andrea Ayers
Andrea Ayers
1,215 Ratings
  • "Customer Service Representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time

    Pros

    pays you for every hour you work on the phones. Gives you the paid training you need to understand how to do the job and why it is important.

    Cons

    Completing the call within a certain time.

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Convergys Photos

Convergys photo of: Cincy Office
Convergys photo of: Exterior
Convergys photo of: Convergys Sunset 09-10-2015
Convergys photo of: Right outside convergys - phones are prohibited inside.
Convergys photo of: call center
Convergys photo of: A beautiful Scenery
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Convergys Interviews

Experience

Experience
60%
22%
16%

Getting an Interview

Getting an Interview
59%
12%
10%
8
4
3
1

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Temporary Recruiter Interview

    Anonymous Interview Candidate
    Declined Offer
    Negative Experience
    Easy Interview

    Interview

    I received a phone screen, had my resume submitted, and schedule an in person interview. I asked the recruiter for the address and details, and she apologized for not sending it. I went, found out interviews had been cancelled for the day, then called the recruiter. She called the interviewer. The interviewer apologized and said only Customer Care interviewers had been cancelled that day, not Recruiters and that she was at the other location. She said to reschedule for Monday. I arrived, waited 30 minutes, saw Customer Care employees in various attire including houseshoes, saw an employee tell me the interviewer would be out soon and that she was in a call, and finally spoke to the interviewer. It was a fairly easy interview. I sent a thank you note, followed up with the recruiter a few days later, didn't get a response, then followed up again to be told the interviewer decided to go internal only to see the position posted the next day. I would not recommend this place for anyone.

    Interview Questions

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Company Updates

  • The creation of new jobs and careers is one of the most important things we do in our communities, and we are glad to have the opportunity to invest in Johnstown.

    Governor Wolf Announces 251 New Jobs in Cambria County

    Harrisburg, PA - Governor Tom Wolf announced today that Convergys Corporation, a global customer management service provider, will establish operations in Lower Yoder Township in Johnstown, Cambria County. The move will result in the creation of 251 jobs. "I am pleased that Convergys chose to establish operations in Cambria County, Pennsylvania.

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Convergys Awards & Accolades

  • Silver Stevie Award, The Stevie Awards, 2017
  • Top 15 Remote Work, FlexJobs, 2017
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