Working at Convergys | Glassdoor

Convergys Overview

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Cincinnati, OH
10000+ employees
1998
Company - Public (CVG)
Business Services
$2 to $5 billion (USD) per year
Unknown
Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling ... Read more

Convergys Reviews

2.8
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Convergys President & CEO Andrea Ayers
Andrea Ayers
1,001 Ratings
  • "Inside Sales Advisor"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Specialist in Charlotte, NC
    Former Employee - Inbound Sales Specialist in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Once you get the hang of it the job is fairly easy and the product sells itself.

    Cons

    If you like being micromanaged it is ok.

    Advice to Management

    Loosen up on your employees. Sometimes they can't help if there is a traffic jam on I77 of I85 and they are a few minutes late. Let them work those few minutes they are late at the end of the shift to make up for the late time. And that pto let them use it for sick days. You give your employees pto then when they have to go to the doctor they can't get a pto to go so they have to call out and it counts against them on their points. What is the point in haveing pto if you can't use it?

See All 3,446 Reviews

Convergys Interviews

Interview Experience

Interview Experience
60%
23%
16%

Getting an Interview

Getting an Interview
60%
12%
9%
8
4
3
1

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Convergys.

    Interview

    They requested to test my computer for the requirements then abput two days later I received an email requiring a computer video screening . They ask questions then you record yourself answering them . Took about a day for a phne interview asked a couple simple questions , literally talked for 3 minutes & it was over . After that I never heard from them . Very unprofessional.

    Interview Questions

See All 851 Interviews

Convergys Awards & Accolades

  • Top 100 Remote Work, FlexJobs, 2015
  • Fortune 500, Fortune, 2015
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