Working at Convergys

Convergys Overview

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Websitewww.convergys.com

HeadquartersCincinnati, OH

Size10000+ employees

Founded 1998

Type Company - Public (CVG)

Industry Advertising & Marketing

Revenue $2 to $5 billion (USD) per year

Competitors Unknown

Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation ... Read more

Convergys Reviews

2.9

StarStarStarStarStar

Rating TrendsRating Trends

Recommend to a friend

Approve of CEO

Andrea Ayers

1,612 Ratings

Jul 17, 2018
"Customer service representative"
StarStarStarStarStar
Work/Life Balance
Culture & Values
Career Opportunities
Comp & Benefits
Senior Management
Former Employee - Customer Service Representative in Charlotte, NC
Former Employee - Customer Service Representative in Charlotte, NC
Recommends
Approves of CEO
I worked at Convergys full-time (Less than a year)
Pros
Pay Rate was great. Overtime was always available
Cons
Time band and hours
Advice to Management
Great Job
Convergys 2018-07-17 16:04 PDT

See All 4,978 Reviews

Convergys Photos

Convergys photo of: Convergys Sunset 09-10-2015

Convergys photo of: Right outside convergys - phones are prohibited inside.

See All PhotosSee All

Convergys Interviews

Experience 1,109 Ratings

Experience

Positive

61%

Neutral

22%

Negative

17%

Getting an Interview 1,151 Interview Reviews

Getting an Interview

Applied Online

59%

In-Person

13%

Recruiter

10%

Employee Referral

Staffing Agency

Other

Campus Recruiting

Difficulty 1,109 Ratings

2.2

Average

Difficulty

Hard

Average

Easy

Apr 28, 2014

Agent Interview
Anonymous Employee in Logan, UT
Accepted Offer
Positive Experience
Average Interview
Application
I applied online. The process took 2 days. I interviewed at Convergys (Logan, UT) in September 2013.
Interview
Overall they ask general questions and they do a typing test 25wpm. They do troubleshooting test.
Interview Questions
Why am I the best fit? 1 Answer
Convergys 2014-04-28 12:25 PDT

See All 1,154 Interviews

Company Updates

We're thrilled to be #16 on FlexJobs top 100 companies with remote jobs in 2018. Check out our open work from home positions today!
—30+ days ago
100 Top Companies with Remote Jobs in 2018
Brie Weiler Reynolds Senior Career Specialist For the fifth year in a row, FlexJobs announces the 100 top companies with remote jobs. These companies listed the most remote jobs in 2017, and that means they're excellent contenders to lead the employer pack for remote job listings in the coming year.
4 Likes
The creation of new jobs and careers is one of the most important things we do in our communities, and we are glad to have the opportunity to invest in Johnstown.
—30+ days ago
Governor Wolf Announces 251 New Jobs in Cambria County
Harrisburg, PA - Governor Tom Wolf announced today that Convergys Corporation, a global customer management service provider, will establish operations in Lower Yoder Township in Johnstown, Cambria County. The move will result in the creation of 251 jobs. "I am pleased that Convergys chose to establish operations in Cambria County, Pennsylvania.
1 Likes

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Convergys Awards & Accolades

+ Add Awards

Top 100 Remote Work, FlexJobs, 2015
Top Ten Employers, VetFriendly, 2014

2015
Top 100 Remote Work, FlexJobs, 2015
2014
Top Ten Employers, VetFriendly, 2014
Product of the Year, Cable Spotlight, 2014
2013
Brandon Hall Excellence Award(Best in Competencies and Skill Developement), Brandon Hall Group, 2013
The North East Outsourced Contact Centre, North East Contact Centre, 2013
InformationWeek 500, InformationWeek, 2013
Philippines Excellence Award(Philippines Contact Center Outsourcing Market Share Leadership), Frost & Sullivan, 2013
The North East Chartered Institute of Personnel and Development HR(North East Branch HR&D Team of the Year), CIPD, 2013
Most Valuable Employers for Military, CivilianJobs.com, 2013
Service Leaders Award(Outsourcing), CRM Magazine, 2013
BPO Company of the Year, International ICT Awards, 2013
BPO Employer of the Year, International ICT Awards, 2013
2012
Retail Banking Outsourcing Technology Assessment(Best in Class Vendor for Thought Leadership), Corporate Executive Board, 2012
Innovative Product/Service, Golden Peacock, 2012
Magic Quadrant Leader(CM Contact Center BPO Worldwide), Gartner, 2012
Contact Centre Team of the Year, North East Contact Centre, 2012
Brandon Hall Excellence Awards(Best Learning Team), Brandon Hall Group, 2012
InformationWeek 500, Information Week, 2012
Call Center Excellence Award(Best Outsourced Provider), International Quality & Productivity Center, 2012
BPO Employer of the Year, ICT Excellence Awards, 2012
Service Leader(Outsourcing), CRM Magazine, 2012
Best Outsourced Program Contact Centre(Gold), Contact Centre Association of Singapore, 2012
Best Customer Experience Delivered(Bronze), Contact Centre Association of Singapore, 2012
Best Outsourced Inbound Contact Centre(1), Contact Centre Association of Malaysia, 2012
2011
Magic Quadrant Leader(Customer Management Contact Center BPO, Worldwide), Gartner, 2011
Top 20 BPO Companies in India, Dataquest, 2011
Information Week 500, InformationWeek, 2011
Excellence of Service to its Clients, Quality Council of India, 2011
100 List of Companies that Define Global Outsourcing, Global Services, 2011
World's Most Admired Companies, Fortune, 2011
Service Leader(Outsourcing), CRM Magazine, 2011
Global Outsourcing 100(Top 5), International Association of Outsourcing Professionals, 2011
2010
US 500 Green Rankings, Newsweek, 2010
100 List of Companies that Define Global Outsourcing, Global Services, 2010
Best Outsourcing Call Center Service Provider, China IP Communications Award Committee, 2010
Magic Quadrant Leader(CRM Contact Center BPO for North America), Gartner, 2010
Excellence in Learning(Best Integration of Learning - Gold), Brandon Hall Research, 2010
Service Leader(Outsourcing), CRM Magazine, 2010
BPO Company of the Year, Information and Communications Technology Community of Philippines, 2010
Global Outsourcing 100(Top Ten), International Association of Outsourcing Professionals, 2010
2016
Top 50 Market Research Firms, American Marketing Association, 2016
2017
Silver Stevie Award, The Stevie Awards, 2017
Top 15 Remote Work, FlexJobs, 2017
#1 Contact Center Outsourcing, Destination CRM, 2017
Speech Technology Magazine 2017 Implementation Award - Natural Language Understanding IVR platform, Speech Technology Magazine, 2017
Convergys Named A Large Company with Best Managers, Comparably, 2017
2018
Top 100 Company to Watch for Remote Jobs, FlexJobs, 2018
2009
Top Entry Level Employers, CollegeGrad, 2009
2008
World’s Most Admired Companies, Fortune, 2008
Training Top 125, Training, 2008
2015
Fortune 500, Fortune, 2015

Work at Convergys? Share Your Experiences

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"Customer service representative"

Experience 1,109 Ratings

Getting an Interview 1,151 Interview Reviews

Difficulty 1,109 Ratings

Difficulty

Agent Interview

Work at Convergys? Share Your Experiences