Working at Convergys | Glassdoor

Convergys Overview

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Cincinnati, OH
10000+ employees
Concentrix
1998
Company - Public (CVG)
Staffing & Outsourcing
$2 to $5 billion (USD) per year
Unknown
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation ... Read more

Convergys Reviews

2.9
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,684 Ratings
  • Helpful (2)

    "Awesome job t"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Hickory, NC
    Current Employee - Call Center Representative in Hickory, NC
    Positive Outlook

    I have been working at Convergys full-time (Less than a year)

    Pros

    Everything..I love my job...most days

    Cons

    Classroom Training program does not cover the massive amount of information you need to know . But the floor support is awesome for the most part

See All 5,183 Reviews

Convergys Photos

Convergys photo of: Cincy Office
Convergys photo of: Puppies at work
Convergys photo of: Exterior
Convergys photo of: Convergys Sunset 09-10-2015
Convergys photo of: Right outside convergys - phones are prohibited inside.
Convergys photo of: call center
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Convergys Interviews

Experience

Experience
61%
22%
17%

Getting an Interview

Getting an Interview
59%
13%
10%
9
5
3
1

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1. Helpful (10)  

    Agent Interview

    Anonymous Employee in Logan, UT
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Convergys (Logan, UT) in September 2013.

    Interview

    Overall they ask general questions and they do a typing test 25wpm. They do troubleshooting test.

    Interview Questions

See All 1,184 Interviews

Convergys Awards & Accolades

  • Top 100 Remote Work, FlexJobs, 2015
  • Top Ten Employers, VetFriendly, 2014
See More

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