Working at Convergys

Convergys Overview

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Websitewww.convergys.com

HeadquartersCincinnati, OH

Size10000+ employees

Part of Concentrix

Founded 1998

Type Company - Public (CVG)

Industry Staffing & Outsourcing

Revenue $2 to $5 billion (USD) per year

Competitors Unknown

Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation ... Read more

Convergys Reviews

2.9

StarStarStarStarStar

Rating TrendsRating Trends

Recommend to a friend

Approve of CEO

Andrea Ayers

1,700 Ratings

Jan 2, 2019
"Loved it"
StarStarStarStarStar
Work/Life Balance
Culture & Values
Career Opportunities
Comp & Benefits
Former Employee - Information Technology
Former Employee - Information Technology
Recommends
I worked at Convergys full-time (More than 8 years)
Pros
I worked at Convergys two different times and had to leave both times due to acquisitions which are common in this type of business. Overall it was a great experience and it has given me many great things in life to this day. I will miss Convergys and the company culture they employed.
Cons
The acquisitions and layoffs. You never know when this can happen so you feel a bit unstable. People do sometimes come and go frequently, so someone you were close to may be gone randomly one day or even your own job.
Advice to Management
Convergys is now Concentrix so I don't have knowledge of their processes. I always worked for Convergys.
Convergys 2019-01-02 22:37 PST

See All 5,228 Reviews

Convergys Photos

Convergys photo of: Convergys Sunset 09-10-2015

Convergys photo of: Right outside convergys - phones are prohibited inside.

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Convergys Interviews

Experience 1,146 Ratings

Experience

Positive

61%

Neutral

22%

Negative

17%

Getting an Interview 1,188 Interview Reviews

Getting an Interview

Applied Online

59%

In-Person

13%

Recruiter

10%

Employee Referral

Staffing Agency

Other

Campus Recruiting

Difficulty 1,146 Ratings

2.2

Average

Difficulty

Hard

Average

Easy

May 6, 2014
Helpful (5)
Agent Interview
Anonymous Employee in Greensboro, NC
Accepted Offer
Negative Experience
Easy Interview
Application
I applied online. The process took 2 weeks. I interviewed at Convergys (Greensboro, NC) in March 2012.
Interview
One interview. Just seemed like they were trying to fill training class.
Negotiation
It was non-negotiable.
Convergys 2014-05-06 16:23 PDT

See All 1,191 Interviews

Company Updates

We're thrilled to be #16 on FlexJobs top 100 companies with remote jobs in 2018. Check out our open work from home positions today!
—30+ days ago
100 Top Companies with Remote Jobs in 2018
Brie Weiler Reynolds Senior Career Specialist For the fifth year in a row, FlexJobs announces the 100 top companies with remote jobs. These companies listed the most remote jobs in 2017, and that means they're excellent contenders to lead the employer pack for remote job listings in the coming year.
5 Likes
The creation of new jobs and careers is one of the most important things we do in our communities, and we are glad to have the opportunity to invest in Johnstown.
—30+ days ago
Governor Wolf Announces 251 New Jobs in Cambria County
Harrisburg, PA - Governor Tom Wolf announced today that Convergys Corporation, a global customer management service provider, will establish operations in Lower Yoder Township in Johnstown, Cambria County. The move will result in the creation of 251 jobs. "I am pleased that Convergys chose to establish operations in Cambria County, Pennsylvania.
3 Likes

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Convergys Awards & Accolades

+ Add Awards

Top 100 Remote Work, FlexJobs, 2015
Top Ten Employers, VetFriendly, 2014

2018
Top 100 Company to Watch for Remote Jobs, FlexJobs, 2018
2017
Silver Stevie Award, The Stevie Awards, 2017
Top 15 Remote Work, FlexJobs, 2017
#1 Contact Center Outsourcing, Destination CRM, 2017
Speech Technology Magazine 2017 Implementation Award - Natural Language Understanding IVR platform, Speech Technology Magazine, 2017
Convergys Named A Large Company with Best Managers, Comparably, 2017
2016
Top 50 Market Research Firms, American Marketing Association, 2016
2015
Top 100 Remote Work, FlexJobs, 2015
Fortune 500, Fortune, 2015
2014
Top Ten Employers, VetFriendly, 2014
Product of the Year, Cable Spotlight, 2014
2013
Brandon Hall Excellence Award(Best in Competencies and Skill Developement), Brandon Hall Group, 2013
The North East Outsourced Contact Centre, North East Contact Centre, 2013
InformationWeek 500, InformationWeek, 2013
Philippines Excellence Award(Philippines Contact Center Outsourcing Market Share Leadership), Frost & Sullivan, 2013
The North East Chartered Institute of Personnel and Development HR(North East Branch HR&D Team of the Year), CIPD, 2013
Most Valuable Employers for Military, CivilianJobs.com, 2013
Service Leaders Award(Outsourcing), CRM Magazine, 2013
BPO Company of the Year, International ICT Awards, 2013
BPO Employer of the Year, International ICT Awards, 2013
2012
Retail Banking Outsourcing Technology Assessment(Best in Class Vendor for Thought Leadership), Corporate Executive Board, 2012
Innovative Product/Service, Golden Peacock, 2012
Magic Quadrant Leader(CM Contact Center BPO Worldwide), Gartner, 2012
Contact Centre Team of the Year, North East Contact Centre, 2012
Brandon Hall Excellence Awards(Best Learning Team), Brandon Hall Group, 2012
InformationWeek 500, Information Week, 2012
Call Center Excellence Award(Best Outsourced Provider), International Quality & Productivity Center, 2012
BPO Employer of the Year, ICT Excellence Awards, 2012
Service Leader(Outsourcing), CRM Magazine, 2012
Best Outsourced Program Contact Centre(Gold), Contact Centre Association of Singapore, 2012
Best Customer Experience Delivered(Bronze), Contact Centre Association of Singapore, 2012
Best Outsourced Inbound Contact Centre(1), Contact Centre Association of Malaysia, 2012
2011
Magic Quadrant Leader(Customer Management Contact Center BPO, Worldwide), Gartner, 2011
Top 20 BPO Companies in India, Dataquest, 2011
Information Week 500, InformationWeek, 2011
Excellence of Service to its Clients, Quality Council of India, 2011
100 List of Companies that Define Global Outsourcing, Global Services, 2011
World's Most Admired Companies, Fortune, 2011
Service Leader(Outsourcing), CRM Magazine, 2011
Global Outsourcing 100(Top 5), International Association of Outsourcing Professionals, 2011
2010
US 500 Green Rankings, Newsweek, 2010
100 List of Companies that Define Global Outsourcing, Global Services, 2010
Best Outsourcing Call Center Service Provider, China IP Communications Award Committee, 2010
Magic Quadrant Leader(CRM Contact Center BPO for North America), Gartner, 2010
Excellence in Learning(Best Integration of Learning - Gold), Brandon Hall Research, 2010
Service Leader(Outsourcing), CRM Magazine, 2010
BPO Company of the Year, Information and Communications Technology Community of Philippines, 2010
Global Outsourcing 100(Top Ten), International Association of Outsourcing Professionals, 2010
2009
Top Entry Level Employers, CollegeGrad, 2009
2008
World’s Most Admired Companies, Fortune, 2008
Training Top 125, Training, 2008

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