Convergys Pay & Benefits | Glassdoor

Convergys Overview

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Cincinnati, OH
10000+ employees
1998
Company - Public (CVG)
Business Services
$2 to $5 billion (USD) per year
Unknown
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation ... Read more

Convergys Reviews

2.8
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Convergys President & CEO Andrea Ayers
Andrea Ayers
1,255 Ratings
  • "Call Center Agent"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Erlanger, KY
    Former Employee - Call Center Agent in Erlanger, KY
    No opinion of CEO

    I worked at Convergys part-time (More than a year)

    Pros

    This place was not a bad place to work. It is a great job for college students. The job is simple for the most part. Very friendly staff as well

    Cons

    The job can get boring after some time. My biggest issue was during training we were informed of the project we would be working on for a while to get use to the job and after my first week I was already moved to a new project when I was not ready. The hours are kinda crappy and having to work at least one weekend shift was crappy too. Another thing I did not like was how they wanted to handle some things. The point of this job is to be a third party surveyor for a business, so you conduct interviews about peoples experience with whatever business you are working on, and some of the people you call think you are working for the business when that is not the case and so these clients think you have the power to make changes that you can not, so if Convergys could find another way to avoid people thinking you work for the business, that would be helpful, and my last con I can think of is there really is no advancement opportunities.

    Advice to Management

    Be more honest about how quickly you move people onto new projects.

See All 4,045 Reviews

Convergys Photos

Convergys photo of: Cincy Office
Convergys photo of: Exterior
Convergys photo of: Convergys Sunset 09-10-2015
Convergys photo of: Right outside convergys - phones are prohibited inside.
Convergys photo of: call center
Convergys photo of: A beautiful Scenery
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Convergys Interviews

Experience

Experience
60%
22%
16%

Getting an Interview

Getting an Interview
59%
12%
10%
8
4
3
1

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1.  

    Help Desk Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Convergys.

    Interview

    Standard interview. Called and phone screened and then invited to do a skills test on site with others. The test was not very difficult if you have some basic IT knowledge. The interview was average corporate screening "tell me about a time when..." type questions.

    Interview Questions

    • What is your biggest pet peeve?   1 Answer
See All 978 Interviews

Company Updates

  • The creation of new jobs and careers is one of the most important things we do in our communities, and we are glad to have the opportunity to invest in Johnstown.

    Governor Wolf Announces 251 New Jobs in Cambria County

    Harrisburg, PA - Governor Tom Wolf announced today that Convergys Corporation, a global customer management service provider, will establish operations in Lower Yoder Township in Johnstown, Cambria County. The move will result in the creation of 251 jobs. "I am pleased that Convergys chose to establish operations in Cambria County, Pennsylvania.

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Convergys Awards & Accolades

  • Silver Stevie Award, The Stevie Awards, 2017
  • Top 15 Remote Work, FlexJobs, 2017
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