I have been working at Convergys full-time (Less than a year)
Everything..I love my job...most days
Classroom Training program does not cover the massive amount of information you need to know . But the floor support is awesome for the most part
I applied online. The process took 2 days. I interviewed at Convergys (Logan, UT) in September 2013.
Overall they ask general questions and they do a typing test 25wpm. They do troubleshooting test.
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