I worked at Convergys full-time (More than a year)
Once you get the hang of it the job is fairly easy and the product sells itself.
If you like being micromanaged it is ok.
Advice to Management
Loosen up on your employees. Sometimes they can't help if there is a traffic jam on I77 of I85 and they are a few minutes late. Let them work those few minutes they are late at the end of the shift to make up for the late time. And that pto let them use it for sick days. You give your employees pto then when they have to go to the doctor they can't get a pto to go so they have to call out and it counts against them on their points. What is the point in haveing pto if you can't use it?
I applied online. I interviewed at Convergys.
They requested to test my computer for the requirements then abput two days later I received an email requiring a computer video screening . They ask questions then you record yourself answering them . Took about a day for a phne interview asked a couple simple questions , literally talked for 3 minutes & it was over . After that I never heard from them . Very unprofessional.