Working at Convergys | Glassdoor

Convergys Overview

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Cincinnati, OH
10000+ employees
1998
Company - Public (CVG)
Advertising & Marketing
$2 to $5 billion (USD) per year
Unknown
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation ... Read more

Convergys Reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,612 Ratings
  • "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Approves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Pay Rate was great. Overtime was always available

    Cons

    Time band and hours

    Advice to Management

    Great Job

See All 4,978 Reviews

Convergys Photos

Convergys photo of: Cincy Office
Convergys photo of: Exterior
Convergys photo of: Convergys Sunset 09-10-2015
Convergys photo of: Right outside convergys - phones are prohibited inside.
Convergys photo of: call center
Convergys photo of: A beautiful Scenery
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Convergys Interviews

Experience

Experience
61%
22%
17%

Getting an Interview

Getting an Interview
59%
13%
10%
9
5
3
1

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1.  

    Agent Interview

    Anonymous Employee in Logan, UT
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Convergys (Logan, UT) in September 2013.

    Interview

    Overall they ask general questions and they do a typing test 25wpm. They do troubleshooting test.

    Interview Questions

See All 1,154 Interviews

Convergys Awards & Accolades

  • Top 100 Remote Work, FlexJobs, 2015
  • Top Ten Employers, VetFriendly, 2014
See More

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