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Convergys Overview

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Cincinnati, OH
10000+ employees
Company - Public (CVG)
Advertising & Marketing
$2 to $5 billion (USD) per year
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation ... Read more

Convergys Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,432 Ratings
  • "Bad Company"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Richardson, TX
    Former Employee - Customer Service Representative in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Convergys full-time (Less than a year)


    Friendly Co Workers. All of us in a sinking ship.


    Incompetent Management with no people skills.

    Advice to Management

    Learn how to approach people.

See All 4,555 Reviews

Convergys Photos

Convergys photo of: Cincy Office
Convergys photo of: Exterior
Convergys photo of: Convergys Sunset 09-10-2015
Convergys photo of: Right outside convergys - phones are prohibited inside.
Convergys photo of: call center
Convergys photo of: A beautiful Scenery
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Convergys Interviews



Getting an Interview

Getting an Interview




  1. Helpful (11)  

    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 3 days. I interviewed at Convergys (Miami, FL) in January 2018.


    This was for a work at home CUSTOMER SERVICE/SALES position. I utilized Glassdoor prior to interviewing, and some of the questions I wasn't expecting since previous interviewer's didn't list them/weren't asked them.
    I included in my "interview questions", since they caught me off guard.

    1) Fill out application online: go to and fill out an application, then meet the computer requirements through downloading the computer test software.
    2) I was contacted by a recruiter to take a webcam interview, which I had never had to do before. The interview was just me answering questions that were pre-recorded, there wasn't a live person on the other end.
    3) I was contacted by a recruiter for a phone "pre-interview", which consisted of going over my resume, as well as if I'm able to work certain hours, etc. At the end we set up a time for the next day for an "official interview" where I'd be ask tech questions and behavioral questions.
    4) I had my official interview (which I will list the questions I was caught off guard by down below), and I was then offered the job at the end of the call. I was told I'd be sent a drug screen, and background check I'd need to complete. Then I'd be sent an official job offer, then I'd be sent requirements for a headset, USB flash drive, and monitor size. Then 2 days prior to training I'll receive the training class instructions.

    Overall: A very, very thorough process for a work at home job. There are many hoops to jump through, but as long as you're not doing drugs, have no arrests, and have the required technical products, you'll be able to get the job.

    Interview Questions

    • How do you minimize a window?   1 Answer
    • What's the difference between a modem and a router?   1 Answer
    • Name a time you had to help someone troubleshoot something technically. (either at work, at home, etc.)   1 Answer
    • How many screens do you typically navigate?   Answer Question
    • How do you ensure each and every guest gets quality service?   1 Answer
    • An example of a time when you've dealt with an angry customer, and how you resolved it?   1 Answer
    • Name a time you didn't know the answer to something at your most recent job, what did you do?   1 Answer
    • Name the most difficult sale you've made in your career, and how did you close it/what did you do to close it?   1 Answer
See All 1,090 Interviews

Convergys Awards & Accolades

  • Top 100 Remote Work, FlexJobs, 2015
  • Top Ten Employers, VetFriendly, 2014
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