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Convergys Overview
Work Here? Get a Free Employer AccountCincinnati, OH
10000+ employees
1998
Company - Public (CVG)
Business Services
$2 to $5 billion (USD) per year
Unknown
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.
Convergys is the world leader in customer experience outsourcing. We infuse innovation ... Read more
Convergys is the world leader in customer experience outsourcing. We infuse innovation ... Read more
Convergys Reviews
Convergys4012Approve of CEO
Andrea Ayers
1,255 Ratings
![Convergys Logo]()
"Call Center Agent"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
No opinion of CEOI worked at Convergys part-time (More than a year)
Pros
This place was not a bad place to work. It is a great job for college students. The job is simple for the most part. Very friendly staff as well
Cons
The job can get boring after some time. My biggest issue was during training we were informed of the project we would be working on for a while to get use to the job and after my first week I was already moved to a new project when I was not ready. The hours are kinda crappy and having to work at least one weekend shift was crappy too. Another thing I did not like was how they wanted to handle some things. The point of this job is to be a third party surveyor for a business, so you conduct interviews about peoples experience with whatever business you are working on, and some of the people you call think you are working for the business when that is not the case and so these clients think you have the power to make changes that you can not, so if Convergys could find another way to avoid people thinking you work for the business, that would be helpful, and my last con I can think of is there really is no advancement opportunities.
Advice to Management
Be more honest about how quickly you move people onto new projects.
Convergys 2017-09-22 17:24 PDT
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Convergys Interviews
Experience
Experience
60%
22%
16%
Getting an Interview
Getting an Interview
59%
12%
10%
8
4
3
1
Difficulty
2.2
Average- Accepted OfferNeutral ExperienceAverage InterviewConvergys 2017-09-17 19:09 PDT
Application
I applied online. I interviewed at Convergys.
Interview
Standard interview. Called and phone screened and then invited to do a skills test on site with others. The test was not very difficult if you have some basic IT knowledge. The interview was average corporate screening "tell me about a time when..." type questions.
Interview Questions
- What is your biggest pet peeve? 1 Answer
Company Updates
![Convergys Logo]()
The creation of new jobs and careers is one of the most important things we do in our communities, and we are glad to have the opportunity to invest in Johnstown.
Governor Wolf Announces 251 New Jobs in Cambria CountyHarrisburg, PA - Governor Tom Wolf announced today that Convergys Corporation, a global customer management service provider, will establish operations in Lower Yoder Township in Johnstown, Cambria County. The move will result in the creation of 251 jobs. "I am pleased that Convergys chose to establish operations in Cambria County, Pennsylvania.
Convergys Awards & Accolades
- Silver Stevie Award, The Stevie Awards, 2017
- Top 15 Remote Work, FlexJobs, 2017
Work at Convergys? Share Your Experiences
