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Convergys Overview

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Cincinnati, OH
10000+ employees
Concentrix
1998
Company - Public (CVG)
Staffing & Outsourcing
$2 to $5 billion (USD) per year
Unknown
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation ... Read more

Convergys Reviews

2.9
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Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,700 Ratings
  • "Loved it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Information Technology
    Former Employee - Information Technology
    Recommends

    I worked at Convergys full-time (More than 8 years)

    Pros

    I worked at Convergys two different times and had to leave both times due to acquisitions which are common in this type of business. Overall it was a great experience and it has given me many great things in life to this day. I will miss Convergys and the company culture they employed.

    Cons

    The acquisitions and layoffs. You never know when this can happen so you feel a bit unstable. People do sometimes come and go frequently, so someone you were close to may be gone randomly one day or even your own job.

    Advice to Management

    Convergys is now Concentrix so I don't have knowledge of their processes. I always worked for Convergys.

See All 5,228 Reviews

Convergys Photos

Convergys photo of: Cincy Office
Convergys photo of: Puppies at work
Convergys photo of: Exterior
Convergys photo of: Convergys Sunset 09-10-2015
Convergys photo of: Right outside convergys - phones are prohibited inside.
Convergys photo of: call center
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Convergys Interviews

Experience

Experience
61%
22%
17%

Getting an Interview

Getting an Interview
59%
13%
10%
9
5
3
1

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1. Helpful (5)  

    Agent Interview

    Anonymous Employee in Greensboro, NC
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Convergys (Greensboro, NC) in March 2012.

    Interview

    One interview. Just seemed like they were trying to fill training class.

    Negotiation

    It was non-negotiable.

See All 1,191 Interviews

Convergys Awards & Accolades

  • Top 100 Remote Work, FlexJobs, 2015
  • Top Ten Employers, VetFriendly, 2014
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