Working at Conway Office Solutions | Glassdoor

Conway Office Solutions Overview

Nashua, NH
201 to 500 employees
Xerox
1976
Company - Private
Commercial Equipment Rental
$100 to $500 million (USD) per year
Conway Office Solutions specializes in providing Managed Print Services, Document Management, Workflow Solutions and Office Technology.

As the largest office equipment provider and workflow consultant in New England for over 40 years, we have earned the ... Read more

Mission: Our mission is to help organizations improve workplace productivity and reduce operational expenses through cost-effective office technology and superior managed services.

Our top priorities are the needs of our customers, the welfare of our employees, and ... Read more

Company Updates

  • A beautiful rainbow appeared over our Nashua, NH Headquarters last week.
    #AnotherGreatDayAtConway
    #RainbowsRock

  • Conway is still growing after 40 years!
    #conwaycares

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Conway Office Solutions – Why Work For Us?


For almost 40 years, Conway has provided superior document management hardware and software solutions throughout New England. Through all of this time, Conway has earned a reputation for providing exceptional service and support to our customers, with a local touch that is second-to-none in our industry. Our strong reputation is reflected in the many satisfied private companies and public institutions in this region we are proud and fortunate to call our customers.

With offices in Portsmouth, N.H., Waltham, MA, Burlington, VT, and our corporate headquarters in Nashua, NH, we are a locally run company trusted by the region's businesses. But Conway is no longer just an equipment provider. Today, we partner with our customers to develop custom solutions for their office productivity needs and keep them up-to-date in the rapidly evolving world of technology.

Our exceptional support includes the strongest guarantees in our industry

We Make It Right: Our goal is complete and total customer satisfaction.
Live Call Center: We meet your service and supply needs with one call.
Help Desk: We resolve many of your technical issues right over the phone.
Local Billing: Deal directly with local professionals who know your account.
Local Warehousing: Equipment, parts and supplies are delivered quickly.

At the end of the day, with the never-ending advances in office technology challenging you to increase productivity and reduce costs, you want to work with a local company with the experience, expertise and dedication necessary to move your office in the right direction.

Conway Office Solutions was founded in 1976 by Jim Conway & Pete Dinan as a New Hampshire-based independent office equipment distributor. By providing customers with proven solutions, exceptional value and the highest level of customer support in our area, Conway has grown from our humble origins, to become a leading document imaging and solutions provider in New England.

With offices in Portsmouth, N.H., Waltham, MA, Burlington, VT, and our corporate headquarters in Nashua, NH, we remain very much a locally run company trusted by the region's businesses for almost 40 years. We're no longer just an equipment provider; we partner with our customers to develop customized solutions for their office productivity needs and keep them up-to-date in the rapidly evolving world of technology.

In 1995, Global Imaging Systems, Inc, acquired Conway. Since its founding in June 1994, Global Imaging Systems (GIS) has remained firmly committed to its core company philosophy of "Think Globally, Act locally" with strict adherence to a decentralized "core and satellite" operating structure. This operating structure preserves and promotes the best of what our local companies like Conway have to offer in their respective communities and marketplaces.

We recognize that this commitment to our core philosophy is the key to our tremendous success and continued growth locally and nationally. Global Imaging Systems has since acquired almost 100 businesses, with operations throughout the United States, and continues to strengthen its support of our local companies.

Global Imaging Systems was acquired by Xerox Corporation in April of 2007, and since that time has operated as a wholly-owned subsidiary of Xerox. Xerox, likewise, has recognized the keys to Global's success and has since consistently demonstrated its support for Global's core philosophy and local operating structure. As such, our relationship with Xerox has only served to strengthen Conway's ability to support our customers with the industry's broadest and strongest portfolio of document imaging and workflow solutions which now include Xerox, Konica Minolta, Muratec, HP and others.

The Conway Culture

Conway offers the opportunity to work with a great team of professionals who are passionate about new ideas, customer service and success. We offer an excellent working environment with a positive atmosphere where individual growth and development are always encouraged.

We embrace diversity, so all aspects of employment are governed solely on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, sex, age, national origin, disability, or any other basis prohibited by statute.

Growth Opportunities

Our management and executive staff are comprised of individuals who started at the entry level. We strongly believe in rewarding performance and promote from within. With hundreds of locations nation-wide the potential for individual growth is unlimited.

All decisions made with respect to recruiting, hiring and promotions for all job classifications are be based solely on individual qualifications related to the requirements of the position. Likewise, all other personnel matters such as compensations, benefit, transfers, reduction-in-force, recall, training, education and social/recreation programs will be administered free from any illegal discriminatory practices.


Working at Conway Office Solutions is more than just a job; it's a career you can be passionate about with a company you can take pride in. As a member of our team, you will have the opportunity to take your career in the direction you want, and to make a real difference where you work. You will get to work with exceptional people, grow your skills and advance your career at your own pace.

As a provider of business technology services and workflow solutions, we are in one the fastest growing industries of today. By joining our team you will be working with a company that is proud to be part of the Xerox family; an innovative leader in global business solutions.

At Conway, we understand that it's the people that make the business. That's why we look for people who share our desire to have fun and be successful, and to help build one of the fastest growing office solutions companies in New England. Our culture is one of trust, respect and empowerment. We nurture growth by encouraging our people to try new ideas, providing training and education, and opportunities for advancement.

Benefits

Health Benefits

Our health benefits are designed to recognize you and your eligible dependents' individual needs and give you the flexibility to design a plan that works best for you.

  • Medical - Choice of 3 plans with deductible options and service providers. Save with Wellness and Tobacco-Free credits.
  • Dental - Choose from PPO dental or DMO ( Massachusetts employees).
  • Vision - Coverage for exams, frames, lenses, contacts and more.
  • Flexible Spending Plans - You can allocate pretax dollars to a Health Care Account and/or Dependent Care Account.

Retirement Savings & Insurance

Conway makes it easy for you to prepare for retirement and to have the insurance you need to protect yourself.

  • 401K - Contribute to a 401(k) plan through payroll deductions. Conway will match your first 6% of contributions at 75% the first quarter after one year of service!
  • Life Insurance - You can choose basic and/or optional life insurance and AD&D as well as life insurance for your spouse/domestic partner and/or your eligible children..
  • Disability Insurance - Company paid long term disability insurance. You can also enroll in short term disability insurance.
  • Auto & Homeowner's Insurance

Time off Benefits

Time with our families and to take care of ourselves with sick is imprtant to all of us.

  • Sick Time - You receive 5 sick days per calendar year.
  • Holidays - There are 9 paid holidays each year, 7 that are pre-designated and two are personal choice days.
  • Vacation - Accrues after 6 months of service.
  • Leaves of Absence - Various personal, family, medical or military leave options are available (minimum service requirements apply).

Additional Benefits

We are pleased to offer our employees the following additional benefits:

  • Employee Assistance Program (EAP) - You and family members have direct access to confidential counseling , legal and financial services. EAP also provides help to balance your work-life responsibilities.
  • Employee Discount Program - Employees are eligible for discounts on a wide range of products that you already use such as cell phones, appliances, autos, electronics and many more.
  • Tuition Assistance - Reimbursement for eligible studies that benefit both you and Conway.
  • Legal Plan - A service that offers legal consultation including document preparation, simple sills, attorney fees for refinancing or purchasing a home and more.
  • Travel Assistance - Including 24 hour access to emergency services.
  • Funeral Planning Services

If you're ready for a challenging, rewarding career with plenty of room for growth, Conway is looking for you!

Explore career opportunities with Conway's Sales Internship Program!

Conway has partnered with local colleges like Southern New Hampshire University, UNH, and a few others to offer an exciting new opportunity for promising students.

Our Internship program is designed to provide aspiring sales professionals with a day-to-day experience of working as a sales representative in a world class organization. You will learn about emerging business technologies, time management, and acquire invaluable sales skills that will put you on a proven road map for a successful sales career.

Conway's Sales Internship program run during school breaks throughout the year at our corporate office in Nashua, NH.

  • Attend sales training classes with our dedicated sales trainer.
  • Accompany sales professionals in the field.
  • Online Training modules for prerequisite and/or follow-up training.
  • Learn basic prospecting techniques over the phone.
  • Have daily sessions with your dedicated sales manager
  • Have access to online courses with topics as diverse as Product Knowledge, Sales, and Project Management.
  • Attend monthly sales meetings.
  • Navigate our sales database and input competitive information.

Conway Office Solutions Reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Conway Office Solutions Conway President Carl Tourigny
Carl Tourigny
5 Ratings
  • "Conway Is A Great Place To Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Marketing in Nashua, NH
    Current Employee - Director of Marketing in Nashua, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Conway Office Solutions full-time (More than a year)

    Pros

    The people at Conway are easy to work with and friendly. Leadership values every employee and the contributions they make. They are not afraid to try new things and are committed to a system of continual improvement. (probably why they spend so much time and energy on their training programs).

    We all work hard and take our professional careers seriously, but that doesn't stop us from having fun. I've seen a cubicle filled with balloons on someone's birthday, amazing Christmas parties, and summer celebrations, pumpkin contests at Halloween, and mini golf in the hallway during a company event. The sales team hold quarterly meetings that always have a fun activity or outing (go-carts, bowling, etc) There are also plenty of paid holidays, so I get time to spend with my family when it's most important.

    Even better is how often Conway finds ways to tie our fun in with Community Giving. For instance, our holiday party not only provides food, fun and, prizes it also raises money for the Nashua Soup Kitchen. In fact, Conway is involved in a community giving project just about every month, and there is always an opportunity for people to get involved.

    I also like the importance Conway places on putting the customer first. Instead of just "selling", they work towards providing solutions to customers needs, so we are actually helping organizations to improve their business. More like a consulting partnership than a sales transaction. And because our products and services help support sustainable workplace initiatives, I can feel good about the solutions we provide.

    Bottom line...I love working here!

    Cons

    The health benefits are just average, but that's actually due to the provider, not the company. I don't think any coverage is as good as it was 5 years ago.

    Advice to Management

    Continue doing what you are doing!

See All 24 Reviews

Conway Office Solutions Photos

Conway Office Solutions photo of: Fun in the park!
Conway Office Solutions photo of: The Fan Club
Conway Office Solutions photo of: Star Wars...Just Keeps Happening!
Conway Office Solutions photo of: I am Your Solutions Consultant, Luke!
Conway Office Solutions photo of: Coming to City Near You!
Conway Office Solutions photo of: The Waltham Rowing Team?
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Conway Office Solutions Interviews

Experience

Experience
66%
33%
0%

Getting an Interview

Getting an Interview
33%
33%
33%

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  1.  

    Sales Consultant Interview

    Anonymous Employee in Nashua, NH
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Conway Office Solutions (Nashua, NH).

    Interview

    Very organized, efficient, and thorough. Great interview process. I got to know them and they got to know me, so we could both make a good, well informed decision. Very open, honest, and transparent.

    Interview Questions

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Conway Office Solutions Awards & Accolades

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