Working at CoverMyMeds | Glassdoor

CoverMyMeds Overview

Columbus, OH
1001 to 5000 employees
Subsidiary or Business Segment
Health Care Services & Hospitals
$100 to $500 million (USD) per year
CoverMyMeds is consistently named a best place to work and one of the fastest growing health care IT companies in the U.S. With offices in Columbus and Cleveland, we offer great benefits such ample room for career growth, work-life balance and a mission to help patients live ... Read more

Mission: CoverMyMeds helps patients get the medications they need to live healthy lives.

Glassdoor Awards

Best Places to Work: 2018 (#30), 2017 (#43)

Top CEOs: 2019 (#14), 2017 (#8)

CoverMyMeds – Why Work For Us?

Have you known someone who went to the pharmacy only to learn they couldn’t get the medication they need? That’s often because their prescription requires prior authorization (PA). In other words, the insurance plan needs more info to cover it. Prior authorization is a manual process involving paper forms and faxes. It costs the health care industry billions of dollars annually, and makes it difficult for patients to receive medication.

We automate the PA process so physicians, pharmacists and health plans save time, and patients can focus on getting better.

CoverMyMeds Core Values

Our core values are essential to accomplishing our mission. Our culture is defined by what we do, not what we say. So while we are proud of our mission and core values, these are not just nice things to have in our lobby. Living these ideals is an essential part of our work at CoverMyMeds.

Our work is serious, but we should not take ourselves too seriously.

You do not have to look or think a certain way to be successful here. We embrace inclusiveness and diversity, and count on solutions coming from everyone in the company.

We value results rather than politics. While we do not always agree, we are respectful of each other’s views and the decisions we make. Once a decision is made, we commit and move to win as a team. We celebrate our victories and have fun with our colleagues.

We treat people like adults and always behave with ethics, integrity and honesty, beyond question.

Making a tough decision or being the bearer of bad news is always OK at CoverMyMeds. When presented with a decision that is more gray than black and white, we use our best judgment, get help when needed, and ask ourselves what best contributes to the needs of patients and our customers.

Sometimes doing the right thing means taking a short-term hit. But by consistently demonstrating that our customers and employees are more important to us than anything else, we believe they will return the favor if we ever have a short-term problem.

We communicate honestly, clearly and maintain a sense of humanity in our company. We treat people with respect and maintain their dignity even when we disagree. We never tolerate jerks, even if they are brilliant.

Achieving our mission requires us to do things that have never been done before. We embrace this, knowing there will not always be an easy answer, or someone to tell us what to do.

We are transformational in our thinking, questioning the limits of what is possible by asking “why not?” “why not now?” and “why not bigger?” We value employees with the grit and willingness to do whatever it takes to figure it out and make it work.

Lasting success requires that we use our resources wisely, so we particularly cherish those with the judgment to understand what rewards justify their risks.

We care intensely about the achievement of our numbers, milestones and product excellence. No strategy, process, organization, team or person is sacred if we are not getting the job done.

Reliability and peerless security are the most fundamental results we must always achieve. We manage risks continuously and do whatever it takes to avoid problems.

Customers love that we are different, but only when we deliver. We earn the right to challenge the status quo by accomplishing what we say we will.

We do not trick ourselves by setting easy goals just so that we can achieve them. Exceptional results are needed to provide career growth for our employees, profits to invest in our mission and competitive distance that provides us with lasting success.

We recruit and promote people who want to win as part of a great company. We check our egos at the door and win as a team.

We need the best idea, but it does not need to be yours. We need the best product, but it does not need to be you who built it. We need the sale, but it does not need to be you who sold it. We define ourselves by the success we leave in our wake and don’t worry about taking credit.

People get ahead at CoverMyMeds through ambition for the company and our mission, and never through politics.

At CoverMyMeds, employees have the ability to grow in their careers, while simultaneously participating in a mission that matters: helping patients. We're searching for the best and brightest to help us continue to make a positive impact on the health care industry.

Grow with us. 

CoverMyMeds was named one of the top 50 places to work in the nation by Glassdoor in their annual Employee’s Choice Awards. Read more about the team members who make this a great place to work.

CoverMyMeds Reviews

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  • Featured Review

    Helpful (29)

    "Best place to work for good reason"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer
    Current Employee - Systems Engineer
    Positive Outlook
    Approves of CEO

    I have been working at CoverMyMeds full-time (More than a year)


    - This is a company that truly values its employees and treats them extremely well
    - Talent acquisition and retention is a top priority
    - Management is engaged with employees and listens to their input
    - The company is very receptive to remote employees and strives to make them feel like they are part of the team regardless of location
    - Work/life balance is simply outstanding

    I've been at CMM for over a year, and it is without a doubt the best place I've ever worked. Coworkers are fantastic and management is superb. I work remotely, but I feel like a part of the local team and of the greater CMM mission and family. I feel valued, feel that my work is appreciated, and also feel supported to pursue non-work related interests. The benefits and perks are also first rate. Also, as an IT engineer, handling issues such as on-call rotation and incident response are important to me, and CMM has fantastic procedures in place for all of it.


    Honestly, any cons I could list would be nitpicky things that really boil down to personal preference. Bottom line, this is a fantastic organization.

    Advice to Management

    As a relatively new employee, I wasn't around for the small, tight-knit startup days, but you're doing a great job preserving that experience and making people feel like they are part of something meaningful and important. We are growing fast and it's exciting to be a part of it, but remember the roots of CoverMyMeds and I think this will continue to be a first rate place to work!

See All 228 Reviews

CoverMyMeds Photos

CoverMyMeds photo of: 2 Miranova PlaceColumbus
CoverMyMeds photo of: Pelotonia 2017
CoverMyMeds photo of: Fiscal New Year's Eve 2017
CoverMyMeds photo of: Fiscal New Year's Eve 2017
CoverMyMeds photo of: Fiscal New Year's Eve 2017
CoverMyMeds photo of: Fiscal New Year's Eve 2017
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CoverMyMeds Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (23)  

    Account Coordinator Interview

    Anonymous Interview Candidate in Columbus, OH
    No Offer
    Positive Experience
    Difficult Interview


    I applied online. The process took 4+ weeks. I interviewed at CoverMyMeds (Columbus, OH) in May 2018.


    I applied online and was contacted to schedule a phone interview about 1 week later. The phone interview took place about 2 weeks after my initial application. Immediately after the phone interview (within 24 hours) I was contacted to complete some candidate assessment testing - a personality test (DISC) and an aptitude test (Wonderlic). One week after the tests, I was contacted again to schedule an on site interview/"Project Day".

    This final interview took place almost a month after my initial online application, and included a tour of CoverMyMeds' very impressive headquarters in downtown Columbus. CoverMyMeds currently occupies four floors of the Miranova building. Although it's clear that the company is growing rapidly and space is in demand, they still prioritize spaces for relaxing, eating, meeting and playing games. It's clear that CoverMyMeds wants the space to be comfortable and enjoyable for their employees. The company provides chef prepared meals and a multitude of snacks for their people which is an amazing perk. The offices are near the top of the building and offer some amazing views - it is a truly incredible workspace.

    After the tour, I had two separate interviews with two current Support Supervisors. Both of them were friendly, professional and very easy to talk to. Finally, I met with a current Account Coordinator for the "Project Day" portion of the interview, which is essentially a crash course in CoverMyMeds' electronic prior authorization software, followed by a short role play where the candidate takes on the role of Account Coordinator, and the interview/current Account Coordinator plays the part of someone calling in to ask for your assistance. It provided a great way to get a feel for the day to day responsibilities of the role.

    I was informed 34 days after my initial application that CoverMyMeds was moving forward with other candidates. Although I am disappointed that I was not offered a job, I can certainly understand why there is so much interest in this company. I can honestly say that the entire experience was a wonderful one, and I would highly recommend checking out CoverMyMeds - just be prepared for a lot of competition!

    Interview Questions

    • Tell me about yourself.   Answer Question
    • What does CoverMyMeds do?   Answer Question
    • Why do you want to work for CoverMyMeds?   Answer Question
    • Tell me about a time when you had to solve a difficult problem, and how did you handle it?   Answer Question
    • Tell me about a time when you had to deal with a difficult customer, and how did you handle it?   Answer Question
    • Tell me about a time when you went above and beyond for a customer.   Answer Question
    • What are your salary expectations? (this was asked on the initial phone interview)   Answer Question
See All 110 Interviews

CoverMyMeds Awards & Accolades

  • Best Places to Work, Columbus CEO Magazine, 2014
  • Healthcare Heroes, Business First, 2013
  • Inc. 500 Fastest Growing Companies, Inc. Magazine, 2013
  • Overall Best New Product/Service, Fierce Markets, 2013
  • Inc. 500 Fastest Growing Companies, Inc. Magazine, 2014
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