Cox Communications Careers | Glassdoor

Cox Communications Careers

Atlanta, GA
10000+ employees
Company - Private
Cable, Internet & Telephone Providers
$10+ billion (USD) per year
As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery network as well as the company's ability to provide superior customer service. For Cox, it's not about being ... Read more

Mission: To be the most trusted provider of communication and entertainment services in America.

Glassdoor Awards

Top CEOs: 2017 (#92)

Company Updates

  • There is no place for systemic racism or discrimination in our society. The way things have been must change, and we stand together with the black community. Today, we established a $1 million fund to help organizations that support social justice and civil and human rights. We know this is a first step and we pledge to do more, both within our company and in our communities.

  • We celebrated Juneteenth last week and made an announcement to update our community on how we're using our $1 million fund to support social justice and civil and human rights. Read more below. Repost. . . It’s fitting that today on the 155th anniversary of Juneteenth — when many in our country recognize the strength, resilience and often painful history of Black Americans — we share an update about our commitment to racial and social justice for all our fellow citizens. We had an open dialogue with Cox employees on which organizations our recently established $1 million fund should support, and we’re pleased to announce that we’ll be committing funds to: Equal Justice Initiative, United Negro College Fund, National Urban League as well as the National Center for Civil and Human Rights (NCCHR) and the Dr. Martin Luther King Jr. Center for Nonviolent Social Action. #juneteenth #lifeatcox

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Cox Communications Video

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Cox Communications – Why Work With Us?

Across the country, in our markets and in the communities where we live and work, our employees represent the very best of Cox, working to deliver Cox’s customer experience. Our people are more than just employees – they are the heroes that deliver our success every day.

I’m proud to say I work at Cox Business, San Diego because of the people I’m surrounded by!Cox Business has always supported me in my career growth. They have sponsored networking groups and lead generating activities. All my managers and directors have an open door policy so if I need coaching or advice they are always available to help.”meet Kristin who’s a stellar example of career advancement 

"There aren’t many companies where you can walk into your vice president’s office to ask questions, invite them to lunch or just simply say hello — that’s what it’s like working at Cox Media.”meet Megan who’s made a home away from home.

“This company offers courses that you can take to make that next step into leadership, or where ever you want to go in your career, they are always working on developing us to get us where we want to go.” -- James Lambdin

Search for your opportunity today: Jobs at Cox 

Connect to a Career You Love

At Cox, the range of employment opportunities is tremendous, but they all require the same core skills: commitment, strong communication, intelligence and ambition. Our people also enjoy Cox benefits including: free internet and discounted cable services, tuition reimbursement, retirement 401(k) benefits and mentoring and training programs. Come join us


Cox is more than a cable company; we are a technology solutions leader. Whether you're selling to a well-established organization or a start-up, we've got the products to help keep your client’s business – and your financial success – moving in the right direction. We hire energetic, passionate sales professionals with a drive to succeed and who love to exceed client expectations. Visit our sales careers page.

  • Account Executive Business to Business Sales
  • Outside Sales Representatives
  • Retail Sales Associates

Technology & Innovation for the Future
In today's constantly evolving media and technology landscape, Cox Communications leads the way with innovative products and services that are connecting our customers to what's most important to them. From home security and automation to remote health monitoring solutions and connected asset services—Cox strives to build a more connected future.

Known for our pioneering efforts in broadband, voice and commercial services our team is working to bring back human connection through technology. We’re ushering in the future of smart homes, connected health care and infrastructures. Visit our technology careers page.

  • Engineering
  • Security Analysts
  • Service Technicians

Call Centers
It’s a fast-paced, dynamic world in the Cox Call Centers and our Call Center Representatives bring a natural ability for problem solving, communication and delivering solutions that keep our customers connected. Our employees are the voice of our brand motivated by the quick changing world of technology and known for providing industry-leading customer care.


Diverse Perspectives

We are focused on building connections that matter with our customers, our community and most importantly, our people. Our Employee Resource Groups (ERGs) promote personal and professional development, reinforce Cox's commitment to the communities we serve and drive business results through a focus on diversity and inclusion.

Cox ERGs include:
Black/African American ERG
Hola! Latino ERG
Salute (Veterans) ERG
Thrive Early Career ERG

To us, diversity means working hard to build an inclusive culture in which we value the perspectives, needs and priorities of all people. Our commitment includes a laser focus on ensuring that people from all backgrounds are included and represented in our businesses that make Cox a better place to work and creates better connections to the communities we serve.

For eight years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications. Cox has also ranked 12 times among DiversityInc’s Top 50 Companies for Diversity. We are proud of our partnerships with several diversity organizations.

With Spanish being my first language, I couldn’t help but empathize with a customer who struggled to understand English. At Cox, my team has been super positive about helping me with English. I found great support in my manager Brian Lehmer who believes in bringing out the best in people. I am grateful for the opportunity to work for a company like Cox that is so inclusive and diverse.” --Meet Myriam, a bilingual Retails Sales Associate with the biggest heart.

Saluting Our Veterans

In keeping with our commitment to support the U.S. military, we recruit and employ veterans, reservists and their family members. We value the training, operational skills and leadership ability these men and women have developed while protecting our country. Their work ethic, integrity, and teamwork align with Cox's values.

Search for your opportunity today: Jobs at Cox 

It Starts With Bringing Us Closer to Our Community

At Cox, we believe in doing the right thing. Our seven regional Diversity & Inclusion Councils focus on four pillars: People, Customers, Community and Suppliers. Our regional councils devised creative strategies to recruit women in nontraditional roles, strengthen local partnerships, identify micro-community segments for growth, and raise awareness for Cox’s Connect2Compete program, which offers low-cost internet services to families that have a K-12 student and receive government assistance.

We understand the importance of serving the communities in which our employees and customers live and work. For us, philanthropy is more than a buzzword – it’s a mission and an opportunity to use our time, talent and technology in ways that strengthen cities, businesses and future generations. We strive to develop and support various initiatives that impact people’s lives, with a critical focus on youth and education, diversity and environmental issues.

  • Cox Communications and Connect2Compete
    Since beginning the program in 2012, more than a quarter-million individuals have been connected to the Internet through Cox Connect2Compete program, a partnership with EveryoneOn. We work in the communities we serve to provide low-cost Internet and devices to low-income students and their families that will ensure all students have access to the tools and technology they need to succeed in the classroom and their careers.

We are Family

  • "[At Cox] I was accepted here with all of my differences and I felt like part of the family. I keep that very close to my heart and I know that it is very important to keep my employees motivated to feel like they can bring their whole selves to work and they can be themselves.” Rashmi, Director of Technology
  • “Cox has been like an extended family to me. There's such a camaraderie and intense bond between everyone that I work with and I've been so fortunate to find a place in this incredible family having many people behind you and supporting you. I'm really proud and honored to now be one of them.” Sofie, Retail Sales Associate

Welcome to the Winner’s Circle

A rewarding recognition for our hardest working sales professionals each year is to enjoy a celebratory experience for reaching top performance in sales and customer interactions. Hear from David Morton, two-time Winner’s Circle recipient, who loves the career he’s built at Cox.

Search for your opportunity today: Jobs at Cox 

Cox Communications Reviews

  • Featured Review

    Helpful (2)

    "Great Place to Work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Analyst in Virginia Beach, VA
    Current Employee - Technical Analyst in Virginia Beach, VA
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than 3 years)


    Unlimited PTO for Salaried Employees
    Inclusive work environment
    Full Health Benefits
    Flexible Work Schedule
    Worklife balance
    Work remotely
    Pay for Certifications and Education


    They kind of force you to switch positions every 2-4 years. Career Progression is important to them but sometime you like your current position so much you just want to stay.

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Cox Communications Photos

Cox Communications photo of: We love connecting people
Cox Communications photo of: Unmatched customer care
Cox Communications photo of: Collaborative work environments are here at Cox
Cox Communications photo of: Cox team members on volunteering.
Cox Communications photo of: We're all smiles here
Cox Communications photo of: Recruiting top talent in Phoenix!
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Cox Communications Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (12)  

    Customer Service Retention Interview

    Anonymous Employee in Las Vegas, NV
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 3 weeks. I interviewed at Cox Communications (Las Vegas, NV) in August 2019.


    STAR format asked about previous situation and experiences. Several different scenarios questions. Be confident but not cocky. Be open and honest. Take a breath to think about the question before answering.

    Interview Questions

    • Tell me about a time you face a difficult situation and how did you handle it what was the result   Answer Question
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Cox Communications Awards & Accolades

  • Top 50 Companies for Diversity, DiversityInc, 2019
  • Great Place to Work Certified, Great Place to Work® Institute, 2020
  • Women in Cable Telecommunications (WICT) 2019 PAR Top Operators for Women to Work, Women in Cable Telecommunications (WICT), 2019
  • Diversity Inc. Top 50 Companies for Diversity -, Diversity Inc., 2014
  • Diversity Inc. Top Company for Philanthropy, Diversity Inc., 2013
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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