Mission: To be the most trusted provider of communication and entertainment services in America.
Highest Rated CEOs: 2017 (#92)
Serving approximately 6 million residences and businesses, Cox Communications is the largest privately help telecommunications company in the US. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and outstanding workplaces.
The company is growing rapidly. Cox Business hit its goal of $2 billion in revenue in 2016, just six years after it became the first cable operator to achieve $1 billion in revenue. This growth is the product of deep and strategic investments into customer experience over the past two years, leading to improvements that include better picture quality, faster speeds and a focus on bundled services.
Across the country, in our markets and in the communities where we live and work, our employees represent the very best of Cox, working to deliver Cox’s customer experience. Our people are more than just employees – they are the heroes that deliver our success every day.
Our Call Center Representatives bring a natural ability for problem solving and communication to the fast-paced call center environment, delivering solutions that keep our customers connected. We’re looking for motivated professionals who understand the quick changing world of technology and can explain it to our customers. If you are driven, energetic and love working with people, Cox Communications is the place for you.
I have been working at Cox Communications (More than 5 years)
Good people , culture is diverse, opportunity if you apply your self, benefits are also a plus, 401 is good
They took away the pension plan for new hires, sadly this is the beginning of many more reductions to come
Advice to Management
Invest in your people, forget outsource agents -- it will come full circle that this is a mistake all day everyday -- they savings is there now but the talent is going to dry up
The process was a review of my PC skills and what the job consisted of and provided training. It was a relatively easy process as the job itself was pretty simple.