Working at Cox Communications | Glassdoor

Cox Communications Overview
Atlanta, GA
10000+ employees
Cox Enterprises
Company - Private
$2 to $5 billion (USD) per year
As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery network as well as the company's ability to provide superior customer service. For Cox, it's not about being ... Read more

Mission: To be the most trusted provider of communication and entertainment services in America.

Cox Communications – Why Work For Us?

Why Choose Cox Communications for Your Next Career?

At Cox, we connect people to the things they love. Now we would like to connect with you.

In today’s constantly evolving media and technology landscape, Cox Communications leads the way with innovative products and services that are connecting our customers to what’s most important to them and we need the right employees to help us. We offer careers in a number of fields, and are always looking for fresh talent to support our continued growth.


Cox employees truly are the face of the company to our customers. Across the country, in our markets and in the communities where we live and work, they represent the very best of Cox.

In Cox Communication’s quarterly video series, today you will meet this quarter’s Day in the Life employee, Camie Waggoner, a Solutions Store Specialist in San Diego. Like so many our employees, Cammie is focused on making our company a success and delivering Cox’s customer experience.

Countless Possibilities. Limitless Potential.

At Cox the range of employment opportunities is tremendous, but they all require the same core skills: commitment, strong communication,intelligence and ambition. We believe that with the right technology—and the right people—we can deliver the solutions and services that keep our customers connected. 

Connect to a career you love. 

Hear why our employees love coming to work every day: 

Helping Customers Stay Connected. 
Helping You Achieve Your Career Goals.

At Cox Communications, our customer care and call center representatives are a vital part of our success.

Be the voice of our brand. 

Let our current team members tell you what they love about working for Cox: 

Cox Communications Reviews

Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
799 Ratings
  • "Well great pay plus commission"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Chesapeake, Kanawha, WV
    Former Employee - Sales Representative in Chesapeake, Kanawha, WV

    I worked at Cox Communications full-time (More than a year)


    How we run the train


    They sometimes have metric that don't add up

    Advice to Management

    Listen to the Salesforce

See All 1,610 Reviews

Cox Communications Photos

Cox Communications photo of: Cox team members on volunteering.
Cox Communications photo of: Celebrating our TAG Diversity Nomination!
Cox Communications photo of: Team Cox making posters for the Special Olympics.
Cox Communications photo of: Recruiting top talent in Phoenix!
Cox Communications photo of: President Pat Esser announcing Gigabit Braodband
Cox Communications photo of: Welcoming our new hires in style!
See All PhotosSee All

Cox Communications Interviews

Interview Experience

Interview Experience

Getting an Interview

Getting an Interview

Interview Difficulty


Interview Difficulty




    Customer Service Retention Specialist Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Declined Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 days. I interviewed at Cox Communications (Phoenix, AZ) in March 2017.


    After I applied online i received a request to take one of their online tests that consists of vocabulary and math problems. The next morning I received a request to set up a phone interview that happened the same day. The following day I went in for an in person interview. During the in person interview I was sat in a small conference room with the hiring manager and 1 other person who was conferenced in through the phone. Overall the interview process is pretty basic and they focus all on the STAR format.

See All 353 Interviews

Cox Communications Awards & Accolades

  • Diversity Inc. Top 50 Companies for Diversity -, Diversity Inc., 2014
  • CIO Top 100, CIO Magazine, 2014
  • Top Workplaces, Large, Las Vegas Review Journal, 2014
  • Hispanic Network Magazine Best of the Best, Hispanic Network Magazine, 2014
  • Diversity Inc. Top Company for Philanthropy, Diversity Inc., 2013
See More

Work at Cox Communications? Share Your Experiences

Cox Communications
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate