Working at Cox Communications | Glassdoor

Cox Communications Overview

Atlanta, GA
10000+ employees
1962
Company - Private
Cable, Internet & Telephone Providers
$2 to $5 billion (USD) per year
As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery network as well as the company's ability to provide superior customer service. For Cox, it's not about being ... Read more

Mission: To be the most trusted provider of communication and entertainment services in America.


Glassdoor Awards

Top CEOs: 2017 (#92)

Company Updates

  • Inside the Cox Smart Home, a two-story, real-time demonstration of how our technology provides an added layer of independence in the homes of elderly family members. http://glassdoor.com/slink.htm?key=vQm3J

    Engaging in place: Cox promotes independence in latest smart home

    The little robot on the table swiveled its head around as onlookers spoke to it, but it didn't respond. "Jibo, tell a joke." Jibo, the robot, wagged its head but still didn't speak. A circle on the screen serving as its face appeared to blink.

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Cox Communications – Why Work For Us?


Serving approximately 6 million residences and businesses, Cox Communications is the largest privately help telecommunications company in the US.  Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and outstanding workplaces.

The company is growing rapidly. Cox Business hit its goal of $2 billion in revenue in 2016, just six years after it became the first cable operator to achieve $1 billion in revenue. This growth is the product of deep and strategic investments into customer experience over the past two years, leading to improvements that include better picture quality, faster speeds and a focus on bundled services.



Across the country, in our markets and in the communities where we live and work, our employees represent the very best of Cox, working to deliver Cox’s customer experience. Our people are more than just employees – they are the heroes that deliver our success every day.

Our Call Center Representatives bring a natural ability for problem solving and communication to the fast-paced call center environment, delivering solutions that keep our customers connected. We’re looking for motivated professionals who understand the quick changing world of technology and can explain it to our customers. If you are driven, energetic and love working with people, Cox Communications is the place for you.

Cox Communications Reviews

3.8
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Cox Communications President Pat Esser
Pat Esser
1,022 Ratings
  • Featured Review

    Helpful (2)

    "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time

    Pros

    I've worked on one if the markets as well as the corporate office in Atlanta and have seen the same thing in both instances. The leadership is open and accessible, the company goes out of it's way to show that employees matter and the benefits package is remarkable. There is also a lot if advancement opportunity that extend beyond Cox Communications into other companies under the Cox Enterprises umbrella.

    Cons

    I think the company is a bit too eager to celebrate everything in an effort to make everyone feel comfortable.

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Cox Communications Photos

Cox Communications photo of: Cox team members on volunteering.
Cox Communications photo of: Celebrating our TAG Diversity Nomination!
Cox Communications photo of: Team Cox making posters for the Special Olympics.
Cox Communications photo of: Recruiting top talent in Phoenix!
Cox Communications photo of: President Pat Esser announcing Gigabit Braodband
Cox Communications photo of: Welcoming our new hires in style!
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Cox Communications Interviews

Experience

Experience
64%
21%
15%

Getting an Interview

Getting an Interview
66%
9%
9%
6
4
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3

Difficulty

2.9
Average

Difficulty

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  1.  

    Commercial Sales Interview

    Anonymous Employee in Tulsa, OK
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Cox Communications (Tulsa, OK) in July 2016.

    Interview

    Interviewed with two directors from two different regions. Then proceeded with the interview with the immediate supervisor. Then was sent to lad for drug testing, followed by a background test.

    Interview Questions

    • If I have integrity, self motivating.   1 Answer
See All 439 Interviews

Cox Communications Awards & Accolades

  • Diversity Inc. Top 50 Companies for Diversity -, Diversity Inc., 2014
  • Diversity Inc. Top Company for Philanthropy, Diversity Inc., 2013
  • CIO Top 100, CIO Magazine, 2014
  • Cox Business Ranks Highest in J.D. Power's 2013 U.S. Business Wireline Satisfaction Study, J.D. Power & Associates, 2013
  • 2013 Business Wireline Ratings; SMB, VSB, J.D. Power & Associates, 2013
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