Working at Cox Communications | Glassdoor

Cox Communications Overview

Atlanta, GA
10000+ employees
1962
Company - Private
Telecommunications
$2 to $5 billion (USD) per year
As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery network as well as the company's ability to provide superior customer service. For Cox, it's not about being ... Read more

Mission: To be the most trusted provider of communication and entertainment services in America.


Glassdoor Awards

Highest Rated CEOs: 2017 (#92)

Cox Communications – Why Work For Us?


Serving approximately 6 million residences and businesses, Cox Communications is the largest privately help telecommunications company in the US.  Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and outstanding workplaces.

The company is growing rapidly. Cox Business hit its goal of $2 billion in revenue in 2016, just six years after it became the first cable operator to achieve $1 billion in revenue. This growth is the product of deep and strategic investments into customer experience over the past two years, leading to improvements that include better picture quality, faster speeds and a focus on bundled services.



Across the country, in our markets and in the communities where we live and work, our employees represent the very best of Cox, working to deliver Cox’s customer experience. Our people are more than just employees – they are the heroes that deliver our success every day.

Our Call Center Representatives bring a natural ability for problem solving and communication to the fast-paced call center environment, delivering solutions that keep our customers connected. We’re looking for motivated professionals who understand the quick changing world of technology and can explain it to our customers. If you are driven, energetic and love working with people, Cox Communications is the place for you.

Cox Communications Reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
  • "Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Macon, GA
    Current Employee - Technician in Macon, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (Less than a year)

    Pros

    Awesome benefits 401k plan is amazing

    Cons

    No cons excellent company to work for

    Advice to Management

    Continue to listen to your employees

See All 1,800 Reviews

Cox Communications Photos

Cox Communications photo of: Cox team members on volunteering.
Cox Communications photo of: Celebrating our TAG Diversity Nomination!
Cox Communications photo of: Team Cox making posters for the Special Olympics.
Cox Communications photo of: Recruiting top talent in Phoenix!
Cox Communications photo of: President Pat Esser announcing Gigabit Braodband
Cox Communications photo of: Welcoming our new hires in style!
See All PhotosSee All

Cox Communications Interviews

Experience

Experience
63%
21%
14%

Getting an Interview

Getting an Interview
63%
9%
9%
6
3
3
2

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Cox Communications.

    Interview

    First interview is over the phone. It had general questions about your background and why you wanted to be in the position. The second is behavioral questions in the star format. Situation, task, action, results. Give a specific examples for each question asked. Do not give general answers. Third interview was a mock coaching.

    Interview Questions

    • Tell me a time when you had to deal with a difficult agent ?   Answer Question
    • Tell me about a time when you had to change your coaching style to adjust to the agent that you were assisting.   Answer Question
See All 392 Interviews

Cox Communications Awards & Accolades

  • Diversity Inc. Top 50 Companies for Diversity -, Diversity Inc., 2014
  • CIO Top 100, CIO Magazine, 2014
  • Top Workplaces, Large, Las Vegas Review Journal, 2014
  • Hispanic Network Magazine Best of the Best, Hispanic Network Magazine, 2014
  • Diversity Inc. Top Company for Philanthropy, Diversity Inc., 2013
See More

Work at Cox Communications? Share Your Experiences

Cox Communications
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or