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Crate and Barrel Overview

Headquarters Northbrook, IL
Size 5001 to 10000 Employees
Founded 1962
Type Company - Private
Industry Retail
Revenue $1 to $2 billion (USD) per year
Working directly with European ateliers and factories to import their products, Crate and Barrel was among the first retailers to make contemporary tabletop and kitchenware affordable to American consumers. Crate and Barrel is a multi-channel family of brands and an ... More

Company Updates

  • Crate and Barrel is now in every hemisphere of the globe! Our last of 6 franchises for 2015 opened on Nov.12th in Lima, Peru. Over 2,000 guests visited the Jockey Plaza store on opening day, and that was even before the doors opened to the public!

  • Skip the traditional Thanksgiving rolls this year. We have a recipe that’s far more festive. The savory Cranberry Pecan and Orange Muffins are easy to make and likely to disappear just as quickly as they do in the video.

    Thanksgiving, Just Like That™

    Create a Thanksgiving table just like this...just like that. We've got everything you need to set a festive table in stores and online at crateandbarrel.com. We partnered with food stylist and consultant Valerie Aikman-Smith to create the beautiful feasts in our holiday videos, and we'll be sharing some of the recipes on our blog throughout the holiday season.

Crate and Barrel – Why Work For Us?


We have the best designed collection of home furnishings and decor in the retail industry and pay thoughtful attention to the quality and value of everything we sell. We search the world for unique and current products that are beautifully displayed in our warm and clean stores and on our award-winning website. We have enticing catalogs and an engaging social media presence that reaches millions of people. We pride ourselves on our world class service based on over 50 years of product innovation and our life-long relationships with customers.

And right now, we have something else.

An opportunity for you.

If you’re considering a career in retail, if you’re passionate and have great taste, if you are enthusiastic and hard working, if you like to “wow” customers and are looking for a challenging and fun-filled work environment, Crate and Barrel is interested in you.

Visit a store near you to learn more, or search our current openings.

Furniture Sales Associate, Julius – 12 years

undefinedJulius began his career at Crate and Barrel as a Full Time Stock associate. Throughout the past 12 years,  he has held positions in both the stockroom and on the sales floor at various locations in Southern California. Julius’ passion for sales has led him to a successful career as a Furniture Sales Associate.

What’s the very best part of your job?
“Helping a client realize their dream purchase and building wonderful relationships...it's all about the people!  I love being on the sales floor, interacting with people, and exchanging ideas. Being a part of a client's thrill when they find the perfect product is equally rewarding for me.”

What do you like most about working at Crate and Barrel?
“I love the camaraderie and the family like atmosphere in every location. I love that as a store it's more about "us" or "we” and not just about the individual alone. I believe the success of an individual is not only a result of his or her effort, but a reflection of the support of the store as a whole.”

What has attributed to your success with Crate and Barrel?
“Crate and Barrel has given me the freedom to be successful.  With the support of the Crate and Barrel family, I learn and grow from every experience and customer interaction I have.”

General Manager, Jen - 14 years

Jen began her career as a Part Time Sales associate. Throughout the past 14 years she has also held management and design positions at stores in Maryland and Washington DC, as well as the outlet store in Virginia. In her current role, Jen oversees all aspects of the business as the Homestore General Manager.

What’s the very best part of your job?
“The very best part of my job is working with the staff and customers.  I get to train and educate both our customers and associates about our exceptional product. I also find supporting associates in their team roles very rewarding. Plus I can give excellent customer service in the process.

What do you like most about working at Crate and Barrel?
“The Culture! I love the people and the product that I work and deal with on daily basis.  Helping someone set up a home or create a room with our product is rewarding and fun.”

What has attributed to your success with Crate and Barrel?
“The training and support given internally and externally has contributed to my success at Crate and Barrel. The atmosphere is always open to learning and one is constantly striving to do better. Management is open to new ideas---“leave the box open” and there is teamwork support from within the store at all levels.”

Visual Merchandising Manager, Kevin – 15 years

Kevin began his career at Crate and Barrel as a Furniture Sales associate. Throughout the past 15 years, he has held sales and store management positions in Homestores and Outlet stores in both Illinois and Texas. In his current role, Kevin oversees the entire look of the store as a Visual Merchandising Manager.


What’s the very best part of your job?
“The very best part of my job is setting inspiring displays to help customers and associates appreciate the product.  If I can do my part in executing a room setting, it only enhances the customer's experience in the store.”

What do you like most about working at Crate and Barrel?
“The people are awesome! I’ve met some amazing people during my career with Crate and Barrel and some have become lifelong friends.”

What has attributed to your success with Crate and Barrel?
“I have been challenged with many new tasks during my career.  Such as selling, assisting customers “design” their homes, solving customer service issues, training and developing staff, and making the store look beautiful.  I think the opportunity to learn so many different aspects of the business has made me successful and kept me excited about my job.”


We first opened our doors in 1962 as a family business. Gordon and Carole Segal had just returned from their honeymoon in Europe where they had been amazed by all of the simple, well-designed and affordable things they had purchased for their home back in Chicago. Things like gorgeous handmade glassware, practical but very nice dinnerware and beautiful ceramic serving pieces. They realized that no store in the Midwest had these wonderful, affordable products for people like them who were just starting out. So being young risk-takers and passionate about all they had seen, they set out to introduce this exciting idea to Chicago.

That first store was in an old elevator factory on Wells Street, which was on the verge of becoming a very trendy street with stores, antique shops and restaurants. After taking six months to convince the occupants to move, the Segals had just two weeks to set up shop before the Christmas season began. All of their start-up funds had gone into inventory…so crating lumber was hammered over the battered plaster walls, shelves were covered with dyed burlap, and crates and barrels from the first shipments were turned over to become store fixtures. “Crate and Barrel” wasn’t just a clever name—it was a name based on necessity. Speaking of necessity, the only thing forgotten for opening day was, believe it or not, a cash register.

With a lot of enthusiasm and hard work, the store quickly became a place people were talking about. Gordon and Carole enjoyed getting to know their new customers and sharing firsthand knowledge of their products. Those relationships had a greater impact than any merchandising, display or advertising.

The year 1964 marked the first buying trip to Europe to discover out-of-the-way glass and ceramic factories and ateliers that could produce the unique, affordable merchandise Crate and Barrel customers could not find anywhere else. As the owners, designers and craftsmen became our new friends, each of their products became something more special to us. Each had a history. Each reflected a personality and a lifestyle. Now we could tell a customer not only how something was made and how to use it, but also why it was designed in the first place. And because we imported merchandise directly from European factories, we could pass the savings on to our customers.

It’s an understatement to say a lot has happened between those early days and now. Today, our homestores create an inspiring setting for not only our popular housewares, but also for our extensive furniture collection which we introduced more than 30 years ago. And while we still consider ourselves to be local shopkeepers, we’re now keeping shop in most major North American markets.

In 2008, we officially became an international destination with the opening of our Toronto homestore, since then followed by Calgary, Mississauga, Edmonton, Montreal and Vancouver. Our retail passport even includes Dubai, Singapore and Mexico, with additional countries on the horizon. We’re global online, too, offering international shopping and shipping to our customers around the world.

All of this growth and expansion has been due in large part to the fact that we’ve remained loyal to our original mission of offering quality design at exceptional prices. But it’s been accelerated by our enthusiastic staff and the meaningful services we have added over the years to enhance our customers’ shopping experiences. Our catalogs are among the best in the industry and each new edition reaches millions of customers. Launched in 1999, crateandbarrel.com has dramatically increased our business and has been acknowledged by direct marketing leaders as one of the best e-commerce sites for presentation, ease of use and customer service. Our Wedding and Gift Registry serves more than 120,000 registrants annually in our stores and online, and has become a very important part of our business. Go to any wedding shower or housewarming and you’re sure to see our black and white boxes stacked high.

Today, Crate and Barrel is a privately held company owned by the Otto Group of Hamburg, Germany, the second largest online retailer worldwide. Our relationship with the Otto Group, which began in 1998, has enhanced our successful expansion across all channels.

CB2, our destination for the customer seeking affordable, modern furnishings, has been growing at an exciting pace since becoming a reality in 2000. With successful urban stores and robust online and catalog businesses, CB2 attracts new customers and generates an overwhelmingly positive response. In 2001, we partnered with The Land of Nod, a children’s furniture retailer whose creative merchandising is a wonderful complement to our own. The Land of Nod has been wholly owned by Crate and Barrel since 2010 and remains a particularly joyous place for customers as they begin their own families. To learn more about our family of brands, please visit www.cb2.com and www.landofnod.com.

After all of this successful expansion over the past 50 years, the original spirit of the first Crate and Barrel store has endured. Crate and Barrel is still known as a place where the staff is warm, friendly and well-informed. A place where the atmosphere is casual and where people feel comfortable. A place with thoughtful merchandise that enriches our every day. A place that both our associates and our customers are happy to call…home.

undefinedWhen Gordon and Carole Segal opened the first Crate and Barrel store in 1962, they were two adventurous shopkeepers whose mission was to travel the world and find functional modern designs to enhance everyday life at an affordable price. Key to their plan was the unconventional notion of going to the source in Europe—discovering talented craftsmen and artists and directly importing everything on their own. By avoiding the middleman, more young couples like themselves could afford to appreciate these great finds.

On their early travels through Europe, the Segals discovered many signature items that have remained iconic to Crate and Barrel for almost 50 years. The exquisite artistry of handmade glass from Poland. The bold pattern and color of Marimekko textiles and accessories from Finland. The superb quality of Wüsthof® cutlery hand-forged in Germany. The undefinedexceptional ceramics they had the unique opportunity to discover as Crate and Barrel became one of the first companies invited into the People’s Republic of China after its trade doors opened to the U.S. in the early ’70s. Many lifelong, personal relationships continue to this day from those early buying trips.

We were wanderlusts. And as our appetite for finding that “something special” around the next corner—the next country—grew, so did the beauty and wonder of our discoveries. Our passports cannot begin to tell the many stories and relationships that have made Crate and Barrel more than a store, but a family that extends around the world. We believe our customers’ knowledge of the country of origin of an item will enrich their appreciation of and connection to it. That’s why every Crate and Barrel product on our website clearly distinguishes its “home.”

Our environmental initiatives and social responsibilities in sourcing products around the world—whether in the USA or on the other side of the globe—are foremost in every company and product decision we make. We are continually aware of our need to ensure that Crate and Barrel, its agents and its vendors treat all who work with and for us with the highest level of respect and regard for their rights by complying with our Code of Conduct.  This Code of Conduct is based on the SA8000 global social accountability standard developed and overseen by Social Accountability International (SAI)  We are also in diligent compliance with the California Transparency in the Supply Chain Act, which strictly prohibits human trafficking and slavery at any and all points in our supply chain.

While we are always striving for the highest accountability, we want our customers to be confident in the knowledge that we are committed to keeping constant vigil with regular review of our business partners, manufacturing practices and the way in which we interact with the communities who help us bring our products to your home. We invite you to read about one of our many eco-social initiatives.


Crate and Barrel Reviews

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Crate and Barrel CEO Doug Diemoz
Doug Diemoz
6 Ratings
  • Featured Review

    Helpful (22)

    Wonderful place to have a career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO


    Great people, fantastic culture, room to develop and grow, flexibility to work remote, transparency between teams/departments


    Currently a low 401k match

    Advice to Management

    Keep up the good work. Morale has turned for the better over the past few months and the outlook look great.

Crate and Barrel Photos

Crate and Barrel Interviews

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    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 1 day. I interviewed at Crate and Barrel.


    A phone interview was conducted first, asking about what you find important in retail and customer service. Next was a one on one interview, but in a large space where 5 interviews are happening simultaneously. The interviewer mainly asked about experience and analyzes your values/demeanor to decide if they are in line with the company's expectations.

    Interview Questions

    • What is the most important thing about retail?   1 Answer

Crate and Barrel Awards & Accolades

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  • Dream Big Class of 2014, National Retail Federation, 2014
  • U.S. Design and Development Awards - Retail Store Design (Silver/Retail Store Design), The International Council of Shopping Centers (ICSC), 2014
  • Great Places To Work (Honorable Mention), New Jersey Monthly, 2009
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