Working at Crate and Barrel | Glassdoor

Crate and Barrel Overview

Northbrook, IL
10000+ employees
1962
Company - Private
Home Furniture & Housewares Stores
$1 to $2 billion (USD) per year
At Crate and Barrel, we help people love how they live in moments that matter. Founded in 1962, the Crate and Barrel family of brands, including CB2, is an industry-leading home furnishings specialty retailer, known for exclusive and functional designs celebrating all things ... Read more

Mission: A leader in omnichannel retail and direct marketing, we believe in the experience of physical stores and embracing the customer experience by offering inspired living across all of our platforms. From curated product sourcing and production to custom delivery and set-up in more ... Read more

Company Updates

  • Come and join the Crate team for the Holidays! #CrateCareers

  • The #CrateandBarrel Human Resources team is looking to hire a HR Coordinator - Operations. If you are a problem solver who seeks innovative solutions and are looking for your first position in HR, look no further! For more information and to apply, go to: http://glassdoor.com/slink.htm?key=vQx49 #humanresources #solver

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Crate and Barrel – Why Work For Us?


We have everything we need to become the most talked about store in the country this holiday season.  Except you!  To apply to a store near you, please go to:  https://crate.us/2ClI4w3 

We have the best designed collection of home furnishings and decor in the retail industry and pay thoughtful attention to the quality and value of everything we sell. We search the world for unique and current products that are beautifully displayed in our warm and clean stores and on our award-winning website. We have enticing catalogs and an engaging social media presence that reaches millions of people. We pride ourselves on our world class service based on over 50 years of product innovation and our life-long relationships with customers.

And right now, we have something else.

An opportunity for you.

If you’re considering a career in retail, if you’re passionate and have great taste, if you are enthusiastic and hard working, if you like to “wow” customers and are looking for a challenging and fun-filled work environment, Crate and Barrel is interested in you.

Visit a store near you to learn more, or search our current openings.

Furniture Sales Associate, Julius – 12 years

undefinedJulius began his career at Crate and Barrel as a Full Time Stock associate. Throughout the past 12 years,  he has held positions in both the stockroom and on the sales floor at various locations in Southern California. Julius’ passion for sales has led him to a successful career as a Furniture Sales Associate.

What’s the very best part of your job?
“Helping a client realize their dream purchase and building wonderful relationships...it's all about the people!  I love being on the sales floor, interacting with people, and exchanging ideas. Being a part of a client's thrill when they find the perfect product is equally rewarding for me.”

What do you like most about working at Crate and Barrel?
“I love the camaraderie and the family like atmosphere in every location. I love that as a store it's more about "us" or "we” and not just about the individual alone. I believe the success of an individual is not only a result of his or her effort, but a reflection of the support of the store as a whole.”

What has attributed to your success with Crate and Barrel?
“Crate and Barrel has given me the freedom to be successful.  With the support of the Crate and Barrel family, I learn and grow from every experience and customer interaction I have.”

Store Manager, Jen - 14 years

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Jen began her career as a Part Time Sales Associate. Throughout the past 14 years she has also held management and design positions at stores in Maryland and Washington DC, as well as the outlet store in Virginia. In her current role, Jen oversees all aspects of the business as the Store Manager.

What’s the very best part of your job?
“The very best part of my job is working with the staff and customers.  I get to train and educate both our customers and associates about our exceptional product. I also find supporting associates in their team roles very rewarding. Plus I can give excellent customer service in the process.

What do you like most about working at Crate and Barrel?
“The Culture! I love the people and the product that I work and deal with on daily basis.  Helping someone set up a home or create a room with our product is rewarding and fun.”

What has attributed to your success with Crate and Barrel?
“The training and support given internally and externally has contributed to my success at Crate and Barrel. The atmosphere is always open to learning and one is constantly striving to do better. Management is open to new ideas---“leave the box open” and there is teamwork support from within the store at all levels.”


Assistant Store Manager, Visuals, Kevin – 15 years

Kevin began his career at Crate and Barrel as a Furniture Sales Associate. Throughout the past 15 years, he has held sales and store management positions in Homestores and Outlet stores in both Illinois and Texas. In his current role, Kevin oversees the entire look of the store as an Assistant Store Manager, Visuals.

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What’s the very best part of your job?
“The very best part of my job is setting inspiring displays to help customers and associates appreciate the product.  If I can do my part in executing a room setting, it only enhances the customer's experience in the store.”

What do you like most about working at Crate and Barrel?
“The people are awesome! I’ve met some amazing people during my career with Crate and Barrel and some have become lifelong friends.”

What has attributed to your success with Crate and Barrel?
“I have been challenged with many new tasks during my career.  Such as selling, assisting customers “design” their homes, solving customer service issues, training and developing staff, and making the store look beautiful.  I think the opportunity to learn so many different aspects of the business has made me successful and kept me excited about my job.”

undefinedCB2 is a modern destination from Crate and Barrel that first opened in Chicago in the year 2000.  CB2 is affordable modern for apartment, loft, home. CB2 is a community (which we hope includes you) seeking modern home design that's clever and in the moment, that's spare and simple but with great attention to details, that's priced smart so we can all have it all (and feel smart doing so). The only attitude you'll find at CB2 is creative, fun, happy to share.

CB2 is about helping others by partnering on a national level with three causes that align with our hearts and minds—hunger, diversity and creativity through the arts. We invite you to learn more about our involvement with Share our Strength's No Kid Hungry campaign to help end childhood hunger; with GLSEN and Characters Unite to help promote LGBT diversity and end discrimination through education; and with Creativity Explored to support artists of all abilities.

CB2 is now 15 urban stores in Chicago, New York (SoHo and Eastside), San Francisco, Berkeley, LA, Costa Mesa, Paramus, Austin, Miami, Washington, D.C., Minneapolis, Philadelphia and now our first international stores in Toronto and Vancouver. Stop in and see the way we like to mix, play, live with emerging trends, new color, scale for spaces small and large.

Meet some of our associates...

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"I love developing our associates and watching them grow within the company. It's always fun to share our personal stories of where we started with the company and where we are now."  Jasmine, Assistant Manager - 11 years


 
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"It lets me be creative, and i get to work with cool, modern decor, and bring inspiration to our customers. It's a one of a kind place and experience." Filip, Visual Merchant - 2 years
 
 
 
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"It's a lot of fun! It's an extraordinary experience due to the environment and culture of sharing, as well as working together toward any and all goals." Phyliss, Sales Associate - 2 years
Crate and Barrel Internships

Here’s your chance to try on the retail suit. 

And see how it fits. 

If you’re a college junior or senior seeking work experience in the real world, the Crate and Barrel internship programs immerse you in everything retail can offer. Depending on your assigned location and specialty, you’ll gain leadership and teamwork experience as you learn the hands-on basics of your chosen career path.And your internship can be more than a great paid opportunity and a fabulous store discount. Because we like to promote from within, internships have always been a great “in” to a Crate and Barrel career.So what’s in store for you? 

Store Internship 

All the moments that matter happen at home, and it all starts in our stores. Our store internship program lets you learn the foundations of an iconic brand, so you can successfully make the leap from college to career. 

Corporate Internship 

When you join us in Northbrook, IL, you’ll become an essential member of the team that supports everything we do. And with opportunities stretching from Merchandising and IT to eCommerce and Finance, there’s sure to be a Corporate Internship that’s right for your talents.  

Visit a storenear you to learn more, or search our current internship opportunities. 

Crate and Barrel Reviews

3.4
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Recommend to a friend
Approve of CEO
Crate and Barrel Chief Executive Officer Neela Montgomery
Neela Montgomery
63 Ratings
  • Featured Review

    Helpful (3)

    "Best Company I've Ever Worked For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Furniture Sales Associate in Skokie, IL
    Former Employee - Furniture Sales Associate in Skokie, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Crate and Barrel full-time (More than a year)

    Pros

    Crate & Barrel searches the globe for merchandise that offers great design, remarkable quality, and timeless style. The company therefore attracts employees from all walks of life, and fosters excellence with stupendous comradery and frequent training. Crate & Barrel is very inclusive and encourages collaboration. It values the opinions of its workers and customers with the utmost respect. It is also very proud of its Illinois heritage and loyal partnership with its vendors around the world. Lastly they offer great innovation and trend-setting style that is simply iconic.

    Cons

    The showroom hours can be long and tough, especially with lots of customers shopping, but the teamwork makes it all worth it. Wages were fair but raises were very modest. However, the path to career advancement is great many of my coworkers and myself all received promotions that took us to management, corporate, or furniture sales.

    Advice to Management

    Keep up the enthusiasm, comradery, and exceptional leadership!

See All 958 Reviews

Crate and Barrel Photos

Crate and Barrel photo of: Fashion Place Crate and Barrel
Crate and Barrel photo of: Crate and Barrel Shops Around Lenox
Crate and Barrel photo of: Crate and Barrel - South Park Mall
Crate and Barrel photo of: Crate and Barrel Distribution Center
Crate and Barrel photo of: CB2 Associates
Crate and Barrel photo of: CB2 SoHo
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Crate and Barrel Interviews

Experience

Experience
77%
14%
9%

Getting an Interview

Getting an Interview
66%
23%
5%
3
1
1
1

Difficulty

2.2
Average

Difficulty

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Average
Easy
  1. Featured Interview

    Helpful (5)  

    Furniture Sales Associate Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Crate and Barrel (Dallas, TX).

    Interview

    There were two interviews: one with dept. head and second with store manager. Received phone call one week later with offer. Came back to complete paperwork before starting first day.

    Interview Questions

    • Behavior based questions, such as: Tell me about a time when a customer was unhappy and how did you handle it.   1 Answer
See All 222 Interviews

Crate and Barrel Awards & Accolades

  • Dream Big Class of 2014, National Retail Federation, 2014
  • U.S. Design and Development Awards - Retail Store Design(Silver/Retail Store Design), The International Council of Shopping Centers (ICSC), 2014
  • Best Places to Work for LGBT Equality, Human Rights Campaign’s (HRC) Corporate Equality Index, 2016
  • Great Places To Work(Honorable Mention), New Jersey Monthly, 2009
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Work at Crate and Barrel? Share Your Experiences

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