Working at Crate and Barrel | Glassdoor

Crate and Barrel Overview

Northbrook, IL
10000+ employees
Company - Private
Home Furniture & Housewares Stores
$1 to $2 billion (USD) per year
At Crate and Barrel, we help people love how they live in moments that matter. Founded in 1962, the Crate and Barrel family of brands, including CB2, is an industry-leading home furnishings specialty retailer, known for exclusive and functional designs celebrating all things ... Read more

Mission: A leader in omnichannel retail and direct marketing, we believe in the experience of physical stores and embracing the customer experience by offering inspired living across all of our platforms. From curated product sourcing and production to custom delivery and set-up in more ... Read more

Company Updates

  • "We make it our top priority to create seamless shopping experiences that align with the lifestyles of our customers. We are excited to work with Handy HQ to offer Crate and Barrel and CB2 shoppers a truly end-to-end retail experience." — Suzy Cirulis, VP of Marketing at Crate and Barrel.

    Home services site Handy has furniture assembly deal with Crate and...

    Home furnishings retailer Crate and Barrel will partner with home services platform Handy to offer furniture assembly and home decor installation across the United States, joining a growing list of big box retailers seeking to win over shoppers with handyman services, a Handy spokesperson said on Monday.

  • The Wing, a members-only network of work and community spaces, believes parents deserve room to spread their wings. The Little Wing helps parents do just that, providing a safe space for kids to play while parents take flight all under one roof. Take a peek at how Crate and Kids product is helping designers at The Little Wing SoHo advance women through community with every little step.

    #Design #Retail #CrateandKids #CrateandBarrel #coworking

    The Wing's New NYC Child Care Program Will Make You Even More Obsessed With Them

    For female digital nomads, having access to community work spaces can feel like a lifeline, especially if that space happens to be The Wing. This women-focused, members-only professional club, currently with locations in New York City, Washington, D.C., and San Francisco, not only lets you work in the comforts of a beautifully appointed "office" alongside inspiring professional women, but also offers empowering events, speaker series, and community-building activities.

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Crate and Barrel – Why Work For Us?

We have the best designed collection of home furnishings and decor in the retail industry and pay thoughtful attention to the quality and value of everything we sell. We search the world for unique and current products that are beautifully displayed in our warm and clean stores and on our award-winning website. We have enticing catalogs and an engaging social media presence that reaches millions of people. We pride ourselves on our world class service based on over 50 years of product innovation and our life-long relationships with customers.

And right now, we have something else.

An opportunity for you.

If you’re considering a career in retail, if you’re passionate and have great taste, if you are enthusiastic and hard working, if you like to “wow” customers and are looking for a challenging and fun-filled work environment, Crate and Barrel is interested in you.

Visit a store near you to learn more, or search our current openings.

Furniture Sales Associate, Julius – 12 years

undefinedJulius began his career at Crate and Barrel as a Full Time Stock associate. Throughout the past 12 years,  he has held positions in both the stockroom and on the sales floor at various locations in Southern California. Julius’ passion for sales has led him to a successful career as a Furniture Sales Associate.

What’s the very best part of your job?
“Helping a client realize their dream purchase and building wonderful's all about the people!  I love being on the sales floor, interacting with people, and exchanging ideas. Being a part of a client's thrill when they find the perfect product is equally rewarding for me.”

What do you like most about working at Crate and Barrel?
“I love the camaraderie and the family like atmosphere in every location. I love that as a store it's more about "us" or "we” and not just about the individual alone. I believe the success of an individual is not only a result of his or her effort, but a reflection of the support of the store as a whole.”

What has attributed to your success with Crate and Barrel?
“Crate and Barrel has given me the freedom to be successful.  With the support of the Crate and Barrel family, I learn and grow from every experience and customer interaction I have.”

Store Manager, Jen - 14 years

Jen began her career as a Part Time Sales Associate. Throughout the past 14 years she has also held management and design positions at stores in Maryland and Washington DC, as well as the outlet store in Virginia. In her current role, Jen oversees all aspects of the business as the Store Manager.

What’s the very best part of your job?
“The very best part of my job is working with the staff and customers.  I get to train and educate both our customers and associates about our exceptional product. I also find supporting associates in their team roles very rewarding. Plus I can give excellent customer service in the process.

What do you like most about working at Crate and Barrel?
“The Culture! I love the people and the product that I work and deal with on daily basis.  Helping someone set up a home or create a room with our product is rewarding and fun.”

What has attributed to your success with Crate and Barrel?
“The training and support given internally and externally has contributed to my success at Crate and Barrel. The atmosphere is always open to learning and one is constantly striving to do better. Management is open to new ideas---“leave the box open” and there is teamwork support from within the store at all levels.”

Assistant Store Manager, Visuals, Kevin – 15 years

Kevin began his career at Crate and Barrel as a Furniture Sales Associate. Throughout the past 15 years, he has held sales and store management positions in Homestores and Outlet stores in both Illinois and Texas. In his current role, Kevin oversees the entire look of the store as an Assistant Store Manager, Visuals.


What’s the very best part of your job?
“The very best part of my job is setting inspiring displays to help customers and associates appreciate the product.  If I can do my part in executing a room setting, it only enhances the customer's experience in the store.”

What do you like most about working at Crate and Barrel?
“The people are awesome! I’ve met some amazing people during my career with Crate and Barrel and some have become lifelong friends.”

What has attributed to your success with Crate and Barrel?
“I have been challenged with many new tasks during my career.  Such as selling, assisting customers “design” their homes, solving customer service issues, training and developing staff, and making the store look beautiful.  I think the opportunity to learn so many different aspects of the business has made me successful and kept me excited about my job.”

undefinedCB2 is a modern destination from Crate and Barrel that first opened in Chicago in the year 2000.  CB2 is affordable modern for apartment, loft, home. CB2 is a community (which we hope includes you) seeking modern home design that's clever and in the moment, that's spare and simple but with great attention to details, that's priced smart so we can all have it all (and feel smart doing so). The only attitude you'll find at CB2 is creative, fun, happy to share.

CB2 is about helping others by partnering on a national level with three causes that align with our hearts and minds—hunger, diversity and creativity through the arts. We invite you to learn more about our involvement with Share our Strength's No Kid Hungry campaign to help end childhood hunger; with GLSEN and Characters Unite to help promote LGBT diversity and end discrimination through education; and with Creativity Explored to support artists of all abilities.

CB2 is now 15 urban stores in Chicago, New York (SoHo and Eastside), San Francisco, Berkeley, LA, Costa Mesa, Paramus, Austin, Miami, Washington, D.C., Minneapolis, Philadelphia and now our first international stores in Toronto and Vancouver. Stop in and see the way we like to mix, play, live with emerging trends, new color, scale for spaces small and large.

Meet some of our associates...


"I love developing our associates and watching them grow within the company. It's always fun to share our personal stories of where we started with the company and where we are now."  Jasmine, Assistant Manager - 11 years


"It lets me be creative, and i get to work with cool, modern decor, and bring inspiration to our customers. It's a one of a kind place and experience." Filip, Visual Merchant - 2 years
"It's a lot of fun! It's an extraordinary experience due to the environment and culture of sharing, as well as working together toward any and all goals." Phyliss, Sales Associate - 2 years
Crate and Barrel - About Us

We first opened our doors in 1962 as a family business. Gordon and Carole Segal had just returned from their honeymoon in Europe where they had been amazed by all of the simple, well-designed and affordable things they had purchased for their home back in Chicago. Things like gorgeous handmade glassware, practical but very nice dinnerware and beautiful ceramic serving pieces. They realized that no store in the Midwest had these wonderful, affordable products for people like them who were just starting out. So being young risk-takers and passionate about all they had seen, they set out to introduce this exciting idea to Chicago.

That first store was in an old elevator factory on Wells Street, which was on the verge of becoming a very trendy street with stores, antique shops and restaurants. After taking six months to convince the occupants to move, the Segals had just two weeks to set up shop before the Christmas season began. All of their start-up funds had gone into inventory…so crating lumber was hammered over the battered plaster walls, shelves were covered with dyed burlap, and crates and barrels from the first shipments were turned over to become store fixtures. “Crate and Barrel” wasn’t just a clever name—it was a name based on necessity.

With a lot of enthusiasm and hard work, the store quickly became a place people were talking about. Gordon and Carole enjoyed getting to know their new customers and sharing firsthand knowledge of their products. Those relationships had a greater impact than any merchandising, display or advertising.

The year 1964 marked the first buying trip to Europe to discover out-of-the-way glass and ceramic factories and ateliers that could produce the unique, affordable merchandise Crate and Barrel customers could not find anywhere else. As the owners, designers and craftsmen became our new friends, each of their products became something more special to us. Each had a history. Each reflected a personality and a lifestyle. Now we could tell a customer not only how something was made and how to use it, but also why it was designed in the first place. And because we imported merchandise directly from European factories, we could pass the savings on to our customers.

It’s an understatement to say a lot has happened between those early days and now. Today, our stores create an inspiring setting for not only our popular housewares, but also for our extensive furniture collection which we introduced more than 35 years ago. And while we still consider ourselves to be local shopkeepers, we’re now keeping shop in most major North American markets.

In 2008, we officially became an international destination with the opening of our Toronto store, followed by several locations throughout Canada. Our retail passport includes independent franchisees across the globe with more countries on the horizon. We’re global online, too, offering international shopping and shipping to our customers around the world.

All of this growth and expansion has been due in large part to the fact that we’ve remained loyal to our original mission of offering quality design at exceptional prices. But it’s been accelerated by our desire to inspire modern living and the meaningful services we have added over the years. Our catalogs are among the best in the industry and each new edition reaches millions of customers. Launched in 1999, has dramatically increased our business and has been acknowledged by direct marketing leaders as one of the best e-commerce sites for presentation, ease of use and customer service. Our company blog and social media presence further drive the desire to decorate and fuel the passion to host. Our Wedding Registry has also become a core part of our business. Go to any wedding shower or engagement party and you’re sure to see our black and white boxes stacked high.

Today, Crate and Barrel is a privately held company owned by the Otto Group of Hamburg, Germany, the second largest online retailer worldwide. Our relationship with the Otto Group, which began in 1998, has enhanced our successful expansion across all channels. Learn more about the Otto Group.

CB2, our destination for the customer seeking affordable, modern furnishings, has been growing at an exciting pace since becoming a reality in 2000. With successful urban stores and robust online and catalog businesses, CB2 attracts new customers and generates an overwhelmingly positive response. To learn more, please visit

After all of this successful expansion, the original spirit of the first Crate and Barrel store endures more than 50 years later. We continue to share our passion and excitement for all things “home” by providing quality products, timeless designs and expert guidance. At Crate and Barrel, we pride ourselves on being an authority in home design with an expertise in entertaining. With fresh, seasonal styles and a unique point of view on the latest trends, we remain a place that both our associates and customers are happy to call…home.

Crate and Barrel Internships

Here’s your chance to try on the retail suit. 

And see how it fits. 

If you’re a college junior or senior seeking work experience in the real world, the Crate and Barrel internship programs immerse you in everything retail can offer. Depending on your assigned location and specialty, you’ll gain leadership and teamwork experience as you learn the hands-on basics of your chosen career path.And your internship can be more than a great paid opportunity and a fabulous store discount. Because we like to promote from within, internships have always been a great “in” to a Crate and Barrel career.So what’s in store for you? 

Store Internship 

All the moments that matter happen at home, and it all starts in our stores. Our store internship program lets you learn the foundations of an iconic brand, so you can successfully make the leap from college to career. 

Corporate Internship 

When you join us in Northbrook, IL, you’ll become an essential member of the team that supports everything we do. And with opportunities stretching from Merchandising and IT to eCommerce and Finance, there’s sure to be a Corporate Internship that’s right for your talents.  

Visit a storenear you to learn more, or search our current internship opportunities. 

Crate and Barrel Reviews

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Crate and Barrel Chief Executive Officer Neela Montgomery
Neela Montgomery
87 Ratings
  • Featured Review

    Helpful (11)

    "Best Company I've Ever Worked For"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Furniture Sales Associate in Skokie, IL
    Former Employee - Furniture Sales Associate in Skokie, IL
    Positive Outlook
    Approves of CEO

    I worked at Crate and Barrel full-time (More than a year)


    Crate & Barrel searches the globe for merchandise that offers great design, remarkable quality, and timeless style. The company therefore attracts employees from all walks of life, and fosters excellence with stupendous comradery and frequent training. Crate & Barrel is very inclusive and encourages collaboration. It values the opinions of its workers and customers with the utmost respect. It is also very proud of its Illinois heritage and loyal partnership with its vendors around the world. Lastly they offer great innovation and trend-setting style that is simply iconic.


    The showroom hours can be long and tough, especially with lots of customers shopping, but the teamwork makes it all worth it. Wages were fair but raises were very modest. However, the path to career advancement is great many of my coworkers and myself all received promotions that took us to management, corporate, or furniture sales.

    Advice to Management

    Keep up the enthusiasm, comradery, and exceptional leadership!

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Crate and Barrel Photos

Crate and Barrel photo of: Fashion Place Crate and Barrel
Crate and Barrel photo of: Crate and Barrel Shops Around Lenox
Crate and Barrel photo of: Crate and Barrel - South Park Mall
Crate and Barrel photo of: Crate and Barrel Distribution Center
Crate and Barrel photo of: CB2 Associates
Crate and Barrel photo of: CB2 SoHo
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Crate and Barrel Interviews



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Getting an Interview




  1. Featured Interview

    Helpful (7)  

    Furniture Sales Associate Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at Crate and Barrel (Dallas, TX).


    There were two interviews: one with dept. head and second with store manager. Received phone call one week later with offer. Came back to complete paperwork before starting first day.

    Interview Questions

    • Behavior based questions, such as: Tell me about a time when a customer was unhappy and how did you handle it.   1 Answer
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Crate and Barrel Awards & Accolades

  • Dream Big Class of 2014, National Retail Federation, 2014
  • U.S. Design and Development Awards - Retail Store Design(Silver/Retail Store Design), The International Council of Shopping Centers (ICSC), 2014
  • Best Places to Work for LGBT Equality, Human Rights Campaign’s (HRC) Corporate Equality Index, 2016
  • Great Places To Work(Honorable Mention), New Jersey Monthly, 2009
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Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

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