Crawford & Company

Mission, Vision, Values and Culture

Our mission, vision and values serve as the guiding force behind our relationships with our valued stakeholders – including our clients, our shareholders, and each other.

OUR MISSION

To restore and enhance lives, businesses and communities

OUR VISION

To be the leading provider and most trusted source for expert assistance, serving those who insure and self-insure the risks of businesses and communities anywhere in the world

OUR VALUES

Our mission is embedded in our values—to RESTORE is part of everything we do.

R – Respect – We practice integrity and ethical behavior, embrace each individual’s unique talents,  honor diverse lives and work styles, and promote a spirit of cooperation

E – Empowerment – Employees are emboldened to advance the company mission, take ownership of their career progression, contribute ideas to meet industry challenges, and hold themselves and others accountable

S – Sustainability – A focus on corporate social responsibility, giving back and being good stewards in our communities

T – Training – An environment where employees are stimulated, knowledgeable, and satisfied

O – One Crawford – A global mindset that’s inclusive, mission-focused, customer focused and on the move

R – Recognition – An ecosystem of recognition and reward for our employees’ hard work

E – Entrepreneurial Spirit – A shared passion to succeed, outpace competitors and innovate

OUR CULTURE

Crawford & Company employees are innovative, engaged, and on the move. Combining a legacy of over 75 years with our global capabilities and industry-leading technology, our employees are immersed in existing industry best practices while always seeking ways to do business better, more efficiently, and creating more value for our clients.

We hail from more than 70 countries and speak dozens of languages reflecting the global audience we serve.  Though our reach is vast, we proudly operate as one Crawford: united in mission, vision and values. Every choice that we make as a company, from how we organize our business to how we recognize employee achievements, serves our greater mission of restoring and enhancing lives, businesses and communities.

Crawford employs the best and the brightest individuals in the niche markets we serve, specialists who possess unmatched experience in difficult situations and deliver top-notch customer solutions when our clients need us most.  Our culture is one that recognizes these individuals, while always putting our clients first.  At Crawford, employees are empowered to grow, emboldened to act and inspired to lead.

Celebrating 75 Years of Service.

Jim Crawford, an insurance claims manager, founded Crawford & Company^® in 1941 with the idea that an independent claims adjusting firm could provide insurers with a cost effective and efficient alternative to in-house adjusters.

Crawford & Company has grown from its origin as a small regional operation to one of the world’s largest independent providers of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients and handling claims in more than 150 countries. The Crawford Solution^SM is comprised of comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management, and legal settlement administration.

Community Involvement

Since 2009, we have united our individual efforts for a broader, more coordinated expression of philanthropy and began the Crawford Global Day of Service (GDOS). On this day, Crawford employees throughout the world are asked to volunteer to serve our local communities. This annual initiative has grown larger every year since its inception, helping a wide range of charities including orphanages, homeless shelters, retirement homes, animal rescue facilities, blood drives, food banks, nature parks, and fundraising for disease research.

Around the world, Crawford employees often go above and beyond their normal work responsibilities to help others in need. We are innovative, dedicated, hardworking, and share a passion to succeed. Global Crawford employees are involved collectively and individually in a number of charitable causes that are important to them, including support for the arts, environmental restoration and sustainment, healthy living, disease research and eradication, and improving the emotional, educational and nutritional well-being of people from all walks of life. After all, at the end of the day we are in business to help people. Through our efforts, we believe that we can make a difference and in fact, be the difference in the communities where we live and work.

Visit our Global Day of Service photo gallery to see a comprehensive summary, including photos and project descriptions.

Crawford & Company recognizes the importance of providing employees and clients with industry leading training. That's why we have a dedicated team of staff that research, develop, and deliver first-rate employee training programs.

Crawford Educational Services and KMC On Demand^SM offer comprehensive training through a variety of innovative training methods. 

In addition to the same comprehensive training we offer clients, Crawford employees may receive special job-related training, reimbursement for relevant college courses, and continuing education to support the maintenance and renewal of professional certification.

From comprehensive online courses to professional designations, Crawford supports and invests in the success of its employees and encourages them to reach their full potential. Visit our Crawford Educational Services page for complete details on our industry-leading training services.