Crawford & Company

Our Vision, Values, and Culture are clear and guide our relationships with our valued stakeholders – including our clients, our shareholders, and each other.

OUR VISION

To be the world’s leading provider of claim services, business process outsourcing, and consulting solutions.  We will inspire our organization to develop world-class technology and innovative solutions to clients; to employ the best and brightest people; and to deliver a strong financial performance.

OUR VALUES

• Integrity – Do the right thing, always
• Quality – What we do, we do well
• Innovation – Change is constant
• Communication – Engage and be in the know
• Leadership – Leaders lead
• Collaboration – Leverage collective genius
• Accountability – If it’s to be, it’s up to me
• Passion – Committed in heart and mind
• Diversity – As inclusive as our services

OUR CULTURE

Crawford & Company employees are innovative, dedicated, hardworking, and reliable. We are resilient, collaborative, fast-acting, and share a passion to succeed. We hail from more than 70 countries and speak dozens of languages reflecting the global audience we serve. With ongoing investments in technology and a laser focus on implementation, our technologists have improved efficiencies and earned industry recognition and awards for their work. Crawford employs the best and the brightest individuals in the niche markets they serve, specialists who possess unmatched experience in difficult situations when our clients need us most. After all, at the end of the day we are in business to help people.

Crawford’s talented employees pursue a wide range of interests often taking time to give back to their communities in a multitude of unique ways. From serving as directors of non-profit organizations, to initiating fundraising drives, to running marathons, mountain climbing and participating in cross-continent, off-road cycling adventures to raise money for charities, we are visible in our communities and passionate about improving them.

Celebrating 75 Years of Service.

Jim Crawford, an insurance claims manager, founded Crawford & Company^® in 1941 with the idea that an independent claims adjusting firm could provide insurers with a cost effective and efficient alternative to in-house adjusters.

Crawford & Company has grown from its origin as a small regional operation to one of the world’s largest independent providers of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients and handling claims in more than 150 countries. The Crawford Solution^SM is comprised of comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management, and legal settlement administration.

Community Involvement

Since 2009, we have united our individual efforts for a broader, more coordinated expression of philanthropy and began the Crawford Global Day of Service (GDOS). On this day, Crawford employees throughout the world are asked to volunteer to serve our local communities. This annual initiative has grown larger every year since its inception, helping a wide range of charities including orphanages, homeless shelters, retirement homes, animal rescue facilities, blood drives, food banks, nature parks, and fundraising for disease research.

Around the world, Crawford employees often go above and beyond their normal work responsibilities to help others in need. We are innovative, dedicated, hardworking, and share a passion to succeed. Global Crawford employees are involved collectively and individually in a number of charitable causes that are important to them, including support for the arts, environmental restoration and sustainment, healthy living, disease research and eradication, and improving the emotional, educational and nutritional well-being of people from all walks of life. After all, at the end of the day we are in business to help people. Through our efforts, we believe that we can make a difference and in fact, be the difference in the communities where we live and work.

Visit our Global Day of Service photo gallery to see a comprehensive summary, including photos and project descriptions.

Crawford & Company recognizes the importance of providing employees and clients with industry leading training. That's why we have a dedicated team of staff that research, develop, and deliver first-rate employee training programs.

Crawford Educational Services and KMC On Demand^SM offer comprehensive training through a variety of innovative training methods. 

In addition to the same comprehensive training we offer clients, Crawford employees may receive special job-related training, reimbursement for relevant college courses, and continuing education to support the maintenance and renewal of professional certification.

From comprehensive online courses to professional designations, Crawford supports and invests in the success of its employees and encourages them to reach their full potential. Visit our Crawford Educational Services page for complete details on our industry-leading training services.