Working at Creative Channel Services | Glassdoor

Creative Channel Services Overview

Los Angeles, CA
501 to 1000 employees
Omnicom
1995
Subsidiary or Business Segment
Advertising & Marketing
$25 to $50 million (USD) per year
Creative Channel Services (CCS) wants to help its clients close the deal with retail consumers. The company provides online and on-site sales training (like product knowledge training) and employee development programs to retail and manufacturing companies in the technology ... Read more

Mission: Our Mission: To make retail better and improve people's lives through informed and inspired shopping.

Our Vision: To be a great organization, which is universally respected and admired for our unique people and culture, our creativity and ... Read more

Creative Channel Services – Why Work For Us?


history timeline

OUR STORY

Started with a 'Big Idea': The People that Inspire and Inform Shoppers at the Critical Moment of Purchase.

Who's helping the people who help shoppers?

It was 1995: Hootie & the Blowfish was topping the charts, Toy Story was amazing kids of all ages and the ‘Rachel ‘do’ was forever imprinted on our collective memory.

These times also brought an explosion of technologies that were becoming truly accessible, everyday ‘consumer electronics.’ And that meant consumers were being given a lot of choices, but not enough information to make the right decisions. Enter the need for expert advice - and the importance of the recommendation at the moment of purchase.

Working in the retail distribution channel at that time, CCS’ ambitious founders saw the future, realizing that though these ‘retail pros’ - geeks, gurus, experts, sales associates - represented an incredibly powerful tipping point for shoppers, brands and retailers, they weren’t being given the proper attention they needed and deserved.

With the unique philosophy and strategy of serving the ‘people at the point of purchase’ at the heart of the vision, we came together with two goals in mind. Our mission was to make retail better by educating and elevating the effectiveness of ‘retail pros’ who have the power to connect consumers with the right brand and product. And, of course, we were inspired to build a truly great, enduring company that is good for business and good for people.

Fast forward to today. We’re very proud of the millions of retail pros who we’ve helped better serve consumers, the hundreds of global brands and retailers whose businesses we’ve made stronger, the thousands of CCS teammates we’ve worked side-by-side with, and the countless millions of shoppers we’ve helped pick the right smartphone, TV, dishwasher, tires, notebook, power tools and thousands of other products.

ccs office entrance

Our Mission: To make retail better and improve people's lives through informed and inspired shopping.


That's Our Mission today, and it was when we began in 1995: for the better part of two decades, we've been inspired to collaborate with our brand and retailer partners, for the purpose of connecting consumers with the service and support they need at the critical moments of recommendation and purchase. 

  • Track Record of Success: Over the past 18 years, Creative Channel Services (CCS) has built the world's most successful network of Retail Pro Influencers, connecting hundreds of leading brands (including 13 of the top 40 Global Brands), with hundreds of thousands retail store associates and millions of consumers.


  • Strategic Retailer Partnerships: Our exclusive partnerships with the world's largest retailers, such as Walmart, Best Buy and Sears, along with our proprietary engagement model, power our ability to target and mobilize hundreds of thousands of influential retail pros.


  • Best In Class with Global Capabilities: An Omnicom Group Company (NYSE: OMC), the world's leading advertising and marketing communications company, providing world class services to over 5,000 clients in more than 100 countries.



vision 2020 logo
Mission, Vision, & Values


"Vision 2020": Our three Core Beliefs that clarify why we exist, our desired future state and what we stand for

Our Mission:

 To make retail better and improve people's lives through informed and inspired shopping.

Our Vision:

 To be a great organization, which is universally respected and admired for our unique people and culture, our creativity and innovation, and our extraordinary impact.

Our Values:

 Each unique member of our team shares in the leadership of the organization and has a responsibility to:

  • Make a difference for our clients and community
  • Communicate with openness, honesty, and humility
  • Empower our teammates for growth, success, and fulfillment
  • Create a fun environment that inspires learning and innovative solutions

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Creative Channel Services Reviews

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  • "Creative Home"

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    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Creative Channel Services full-time (More than a year)

    Pros

    I am consistently challenged to always think 10x. They focus on making sure the we are informed and up to date on the latest trends and really do care about employees. Culture is a focus and it does show. Ability to work with game changing clients and products.

    Cons

    Sometimes they fall into the standard corporate "getting in their own way" or overthinking what could be simple implementations.

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Creative Channel Services Photos

Creative Channel Services photo of: Smartwatches
Creative Channel Services photo of: LG Sidekick
Creative Channel Services photo of: happy couple who prefer fitbit watches!
Creative Channel Services photo of: Logitech wirlell speaker at Best Buy
Creative Channel Services photo of: Webroot Antivirus program packages
Creative Channel Services photo of: Motorola Turbo 2
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Creative Channel Services Interviews

Experience

Experience
61%
17%
22%

Getting an Interview

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70%
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  1.  

    Fitbit Field Training Specialist Interview

    Anonymous Interview Candidate in Boston, MA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Creative Channel Services (Boston, MA).

    Interview

    After a pleasant phone conversation with the HR hiring representative, I was sent a link to record a HireVue video of myself answering interview questions. This was followed by an over the phone interview, with the project manager and supervisor.

    Interview Questions

    • In your own words please tell me your understanding of what you will be doing in this role.   Answer Question
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Creative Channel Services Awards & Accolades

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