Working at Creative Channel Services | Glassdoor

Creative Channel Services Overview

Los Angeles, CA
501 to 1000 employees
1995
Subsidiary or Business Segment
Advertising & Marketing
$25 to $50 million (USD) per year
Creative Channel Services (CCS) wants to help its clients close the deal with retail consumers. The company provides online and on-site sales training (like product knowledge training) and employee development programs to retail and manufacturing companies in the technology ... Read more

Mission: Our Mission: To make retail better and improve people's lives through informed and inspired shopping.

Our Vision: To be a great organization, which is universally respected and admired for our unique people and culture, our creativity and ... Read more

Creative Channel Services – Why Work For Us?


history timeline

OUR STORY

Started with a 'Big Idea': The People that Inspire and Inform Shoppers at the Critical Moment of Purchase.

Who's helping the people who help shoppers?

It was 1995: Hootie & the Blowfish was topping the charts, Toy Story was amazing kids of all ages and the ‘Rachel ‘do’ was forever imprinted on our collective memory.

These times also brought an explosion of technologies that were becoming truly accessible, everyday ‘consumer electronics.’ And that meant consumers were being given a lot of choices, but not enough information to make the right decisions. Enter the need for expert advice - and the importance of the recommendation at the moment of purchase.

Working in the retail distribution channel at that time, CCS’ ambitious founders saw the future, realizing that though these ‘retail pros’ - geeks, gurus, experts, sales associates - represented an incredibly powerful tipping point for shoppers, brands and retailers, they weren’t being given the proper attention they needed and deserved.

With the unique philosophy and strategy of serving the ‘people at the point of purchase’ at the heart of the vision, we came together with two goals in mind. Our mission was to make retail better by educating and elevating the effectiveness of ‘retail pros’ who have the power to connect consumers with the right brand and product. And, of course, we were inspired to build a truly great, enduring company that is good for business and good for people.

Fast forward to today. We’re very proud of the millions of retail pros who we’ve helped better serve consumers, the hundreds of global brands and retailers whose businesses we’ve made stronger, the thousands of CCS teammates we’ve worked side-by-side with, and the countless millions of shoppers we’ve helped pick the right smartphone, TV, dishwasher, tires, notebook, power tools and thousands of other products.

ccs office entrance

Our Mission: To make retail better and improve people's lives through informed and inspired shopping.

That's Our Mission today, and it was when we began in 1995: for the better part of two decades, we've been inspired to collaborate with our brand and retailer partners, for the purpose of connecting consumers with the service and support they need at the critical moments of recommendation and purchase. 

  • Track Record of Success: Over the past 18 years, Creative Channel Services (CCS) has built the world's most successful network of Retail Pro Influencers, connecting hundreds of leading brands (including 13 of the top 40 Global Brands), with hundreds of thousands retail store associates and millions of consumers.
  • Strategic Retailer Partnerships: Our exclusive partnerships with the world's largest retailers, such as Walmart, Best Buy and Sears, along with our proprietary engagement model, power our ability to target and mobilize hundreds of thousands of influential retail pros.



vision 2020 logo
Mission, Vision, & Values


"Vision 2020": Our three Core Beliefs that clarify why we exist, our desired future state and what we stand for

Our Mission:

 To make retail better and improve people's lives through informed and inspired shopping.

Our Vision:

 To be a great organization, which is universally respected and admired for our unique people and culture, our creativity and innovation, and our extraordinary impact.

Our Values:

 Each unique member of our team shares in the leadership of the organization and has a responsibility to:

  • Make a difference for our clients and community
  • Communicate with openness, honesty, and humility
  • Empower our teammates for growth, success, and fulfillment
  • Create a fun environment that inspires learning and innovative solutions


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Creative Channel Services Reviews

3.0
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Andy Restivo
48 Ratings
  • "Amazing Company, Leadership & Culture!"

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    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Creative Channel Services full-time (More than 3 years)

    Pros

    My experience working at CCS has been truly amazing. It is by the far the best company that I've ever worked for The executive team cares deeply about the employees and goes to great lengths to communicate openly and honestly to team members. I have never been at a company whose leadership is this committed to transparency. They share everything, including company financials, which makes me truly feel valued. The company is on solid growth trajectory with great prospects for the future, so I am perplexed at the handful of rogue reviews that state otherwise (in every company, there are always a handful of toxic people who eventually leave or are shown the door for poor performance or bad attitude, but that a rare exception to the norm here). The CEO made the wise decision to take the company independent again and it has truly benefited us as we are able to live our values. These last few years Omnicom became albatross for the company when it came to accelerating growth as they're all about the short-term numbers and didn't support our long-term growth plans.

    Cons

    No company is perfect. We make mistakes but we make a real effort to learn from them. One of the challenges we face is that sometimes we need to prioritize better. We move so fast that at times we need to take a step back. Our industry has become increasingly more challenging, so we have to stay laser-focused on what is going to provide us with the best return on our investments. Also, we need to do a better job at reigning in clients that have unrealistic expectations.

    Advice to Management

    Keep doing what you are doing and continue to think big. We know that you are working very hard to create the best experience and set us up for continued success.

See All 114 Reviews

Creative Channel Services Photos

Creative Channel Services photo of: Smartwatches
Creative Channel Services photo of: LG Sidekick
Creative Channel Services photo of: happy couple who prefer fitbit watches!
Creative Channel Services photo of: Logitech wirlell speaker at Best Buy
Creative Channel Services photo of: Webroot Antivirus program packages
Creative Channel Services photo of: Motorola Turbo 2
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Creative Channel Services Interviews

Experience

Experience
61%
17%
22%

Getting an Interview

Getting an Interview
70%
22%
4%
4

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  1.  

    Community Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Creative Channel Services in July 2015.

    Interview

    First, I was called by a recruiter. She offered a little information about the position and starting salary. The description made me even more confused, and I thought this was a call center. Still, I scheduled an interview and kept a positive attitude.

    The hiring manager had a cold and seemed out of sorts. He spent most of the time telling me what I'd do and the platform I'd use. I asked a few questions to clarify the position and then volunteered information about my work experience. He asked what he admitted were generic interview questions and told me I was the frontrunner for the position.

    About an hour later, the recruiter called to offer the position. Many of the on-boarding steps have to be completed before I start, including background checks and drug tests.

    Interview Questions

    • When was a time you did not understand the client's needs, and how was the situation resolved?   Answer Question

    Negotiation

    In the first call, they told me the salary, which was only a little better than the job I'm leaving. I mentioned that I needed something better to feel satisfied with the change. They made an offer that was $2,000 more than the starting salary.

See All 24 Interviews

Creative Channel Services Awards & Accolades

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