Working at Creative Channel Services | Glassdoor

Creative Channel Services Overview

Los Angeles, CA
501 to 1000 employees
Omnicom
1995
Subsidiary or Business Segment
Advertising & Marketing
$25 to $50 million (USD) per year
Creative Channel Services (CCS) wants to help its clients close the deal with retail consumers. The company provides online and on-site sales training (like product knowledge training) and employee development programs to retail and manufacturing companies in the technology ... Read more

Mission: Our Mission: To make retail better and improve people's lives through informed and inspired shopping.

Our Vision: To be a great organization, which is universally respected and admired for our unique people and culture, our creativity and ... Read more

Creative Channel Services – Why Work For Us?


history timeline

OUR STORY

Started with a 'Big Idea': The People that Inspire and Inform Shoppers at the Critical Moment of Purchase.

Who's helping the people who help shoppers?

It was 1995: Hootie & the Blowfish was topping the charts, Toy Story was amazing kids of all ages and the ‘Rachel ‘do’ was forever imprinted on our collective memory.

These times also brought an explosion of technologies that were becoming truly accessible, everyday ‘consumer electronics.’ And that meant consumers were being given a lot of choices, but not enough information to make the right decisions. Enter the need for expert advice - and the importance of the recommendation at the moment of purchase.

Working in the retail distribution channel at that time, CCS’ ambitious founders saw the future, realizing that though these ‘retail pros’ - geeks, gurus, experts, sales associates - represented an incredibly powerful tipping point for shoppers, brands and retailers, they weren’t being given the proper attention they needed and deserved.

With the unique philosophy and strategy of serving the ‘people at the point of purchase’ at the heart of the vision, we came together with two goals in mind. Our mission was to make retail better by educating and elevating the effectiveness of ‘retail pros’ who have the power to connect consumers with the right brand and product. And, of course, we were inspired to build a truly great, enduring company that is good for business and good for people.

Fast forward to today. We’re very proud of the millions of retail pros who we’ve helped better serve consumers, the hundreds of global brands and retailers whose businesses we’ve made stronger, the thousands of CCS teammates we’ve worked side-by-side with, and the countless millions of shoppers we’ve helped pick the right smartphone, TV, dishwasher, tires, notebook, power tools and thousands of other products.

ccs office entrance

Our Mission: To make retail better and improve people's lives through informed and inspired shopping.


That's Our Mission today, and it was when we began in 1995: for the better part of two decades, we've been inspired to collaborate with our brand and retailer partners, for the purpose of connecting consumers with the service and support they need at the critical moments of recommendation and purchase. 

  • Track Record of Success: Over the past 18 years, Creative Channel Services (CCS) has built the world's most successful network of Retail Pro Influencers, connecting hundreds of leading brands (including 13 of the top 40 Global Brands), with hundreds of thousands retail store associates and millions of consumers.


  • Strategic Retailer Partnerships: Our exclusive partnerships with the world's largest retailers, such as Walmart, Best Buy and Sears, along with our proprietary engagement model, power our ability to target and mobilize hundreds of thousands of influential retail pros.


  • Best In Class with Global Capabilities: An Omnicom Group Company (NYSE: OMC), the world's leading advertising and marketing communications company, providing world class services to over 5,000 clients in more than 100 countries.



vision 2020 logo
Mission, Vision, & Values


"Vision 2020": Our three Core Beliefs that clarify why we exist, our desired future state and what we stand for

Our Mission:

 To make retail better and improve people's lives through informed and inspired shopping.

Our Vision:

 To be a great organization, which is universally respected and admired for our unique people and culture, our creativity and innovation, and our extraordinary impact.

Our Values:

 Each unique member of our team shares in the leadership of the organization and has a responsibility to:

  • Make a difference for our clients and community
  • Communicate with openness, honesty, and humility
  • Empower our teammates for growth, success, and fulfillment
  • Create a fun environment that inspires learning and innovative solutions

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Creative Channel Services Reviews

3.1
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Andy Restivo
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  • "Manager"

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    Current Employee - Anonymous Employee
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    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Creative Channel Services full-time

    Pros

    Company works hard to communicate openly. No place is perfect, but the transparency is impressive, and everyone operates as a team. People in the company really like each other. There is a lot of effort toward recognition.

    Cons

    There are a lot of systems to manage. And not really a con, but depending on the business, things can change rapidly. I guess that's agency life.

    Advice to Management

    Keep up the communication. Keep asking employees to be a part of solutions.

See All 108 Reviews

Creative Channel Services Photos

Creative Channel Services photo of: Smartwatches
Creative Channel Services photo of: LG Sidekick
Creative Channel Services photo of: happy couple who prefer fitbit watches!
Creative Channel Services photo of: Logitech wirlell speaker at Best Buy
Creative Channel Services photo of: Webroot Antivirus program packages
Creative Channel Services photo of: Motorola Turbo 2
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Creative Channel Services Interviews

Experience

Experience
61%
17%
22%

Getting an Interview

Getting an Interview
70%
22%
4%
4

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    Community Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Creative Channel Services in July 2015.

    Interview

    First, I was called by a recruiter. She offered a little information about the position and starting salary. The description made me even more confused, and I thought this was a call center. Still, I scheduled an interview and kept a positive attitude.

    The hiring manager had a cold and seemed out of sorts. He spent most of the time telling me what I'd do and the platform I'd use. I asked a few questions to clarify the position and then volunteered information about my work experience. He asked what he admitted were generic interview questions and told me I was the frontrunner for the position.

    About an hour later, the recruiter called to offer the position. Many of the on-boarding steps have to be completed before I start, including background checks and drug tests.

    Interview Questions

    • When was a time you did not understand the client's needs, and how was the situation resolved?   Answer Question

    Negotiation

    In the first call, they told me the salary, which was only a little better than the job I'm leaving. I mentioned that I needed something better to feel satisfied with the change. They made an offer that was $2,000 more than the starting salary.

See All 24 Interviews

Creative Channel Services Awards & Accolades

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