Working at Credible Behavioral Health Software | Glassdoor

Credible Behavioral Health Software Overview

Rockville, MD
51 to 200 employees
Company - Private
Computer Hardware & Software
$25 to $50 million (USD) per year
Credible provides Behavioral Healthcare Enterprise software to the growing US Behavioral Health (Mental Health & Substance Abuse) market. A leading SaaS vendor, Credible's Behavioral Health Electronic Record (EHR) is HIPAA compliant, Meaningful ... Read more

Mission: We are committed to improving the quality of care and lives in behavioral health for clients, families and providers. At Credible, our Mission is the driving force behind our growth, innovation and success.

Company Updates

  • Inc. recognizes Credible Behavioral Health on their list of The 50 Best Places to Work in 2016. The list measures American companies with up to 500 employees that deploy state-of-the-art techniques to keep their staff happy and productive.

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Credible Behavioral Health Software – Why Work For Us?

Over the years, Credible has grown to be a comprehensive HIPAA compliant, Meaningful Use Stage II certified Electronic Health Record processing annually $3,500,000,000 in Medicaid, Medicare, and Insurance claims. Credible's current functionality includes fully integrated clinical, scheduling, employee management, treatment planning, security, ePrescibing, eLabs, mobile, reporting, and billing modules.

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For Credible CEO and co-founder Matthew M. Dorman, improving the quality of life and care in behavioral health is not just a company goal, it’s his personal Mission. Four years prior to the formation of Credible, a severely mentally ill individual was discharged from a local psychiatric hospital. Due to an inefficient paper tracking system and poor follow up, this individual was not properly monitored and tracked to verify medication compliance. In trying to assist the individual who had suffered a psychotic episode, Credible’s Co-Founder and CEO’s sister was murdered. While experiencing the pain and loss of this tragedy, Mr. Dorman vowed to find a way to solve the large and unaddressed need in Behavioral Health so that no family would again have to suffer as his has. Utilizing his experience doing corporate turnarounds, as well as leading enterprise nationwide projects for Lockheed Martin, such as the implementation of the EBT program, Mr. Dorman combined his laser like focus and determination with an unwavering personal commitment to the mission of improving the quality of care and lives in behavioral health and launched Credible in 2000.

Credible’s Mission as at the core of all our operations and is always at the forefront in our development of the software and support of our Partners.

Partnership Matters

The key to Credible’s success is our commitment to Partnership.  We don’t just call our customers Partners; we embody and reflect a partner centric attitude every day, both internally and externally. The remarkable synergy between our team and our partners fosters industry-leading technology that furthers our Mission.  It is through Partner feedback and collaboration that we continue to innovate and provide secure software that meets the complex demands, needs and regulations of today’s behavioral health industry.

People Matter

Credible values the contribution made by each member of our team, and we relish and celebrate teamwork and collaboration.  As a Company, we don’t take “no” for an answer when it comes to serving our Mission, and our employees share that commitment and “can-do” spirit.  Credible employees are innovative, passionate people who want to make a difference.


Credible's culture values the individual, but relishes and celebrates collaboration and teamwork. A Company doesn't become a market leader without top talent and innovative, big-picture thinkers. Credible's growth and expansion as a leader in the behavioral health software industry is no accident. Our team culture fosters plus one service and attracts people who enjoy collaboration, challenge, growth and out-of-the-box thinking.

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Credible Behavioral Health Software Reviews

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Recommend to a friend
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Matthew M Dorman
109 Ratings
  • "Amazing career option"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Credible Behavioral Health Software full-time


    I couldn't be more thankful I discovered Credible. I needed a full time income, and it's been the perfect fit for me. They are incredibly supportive and they've been very flexible when I've had life events that caused me to need time off. Highly recommend!


    Nope! No cons for me.

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Credible Behavioral Health Software Photos

Credible Behavioral Health Software photo of: Credible's 2017 Summer Offsite - Scavenger Hunt Fun
Credible Behavioral Health Software photo of: Credible's 2017 Summer Offsite - Scavenger Hunt Fun
Credible Behavioral Health Software photo of: Credible's 2017 Summer Offsite - Scavenger Hunt Fun
Credible Behavioral Health Software photo of: Credible's 2017 Summer Offsite - Scavenger Hunt Fun
Credible Behavioral Health Software photo of: Credible's 2017 Summer Offsite - Scavenger Hunt Fun
Credible Behavioral Health Software photo of: Credible's 2017 Summer Offsite
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Credible Behavioral Health Software Interviews



Getting an Interview

Getting an Interview




  1. Helpful (15)  

    Contract Analyst Interview

    Anonymous Interview Candidate in Rockville, MD
    No Offer
    Neutral Experience
    Easy Interview


    I applied through a staffing agency. The process took 3 weeks. I interviewed at Credible Behavioral Health Software (Rockville, MD) in October 2018.


    The most long, drawn out, and unnecessary interview process ever! I was recruited by a head hunter to interview with Credible. After submitting my resume I first had to record a video where I introduced myself and described my skill set (that was a first). The second step was a phone interview with one of Credible's talent acquisition reps (she had no clue about the position and had only worked at the company for 2 months). The phone interview was easy and I answered the normal questions about my work history, education, and answered a couple behavioral situation questions. The third step was the strangest part of the interview process. They required that I do a comparative analysis between 3-5 contract management systems (3 pages typed), write a business letter to a "partner" threatening termination of the contract if payment was not received (very strange I know), and finally write a memo on how I would improve scalability through the contract management process.

    I completed all the requested assignments which took valuable time to complete that I could have been applying to other jobs with more reputable companies. I received positive feedback on my written work and my video/phone interviews. The last and final step was to come in for a "hiring event" where I would meet with a hiring manager.

    This is when it went straight down hill. I arrived at the hiring event as advised. When I get there they have some food and other candidates are there to interview. The CEO was supposed to conduct the presentation but he was unavailable so the VP did it instead. I had read the horrible reviews on here before interviewing and I knew they were accurate because of the sheer volume of negative reviews. Not to mention the fact that senior management clearly has someone from HR writing positive reviews on their behalf, even tho its blatantly obvious that its written by the same person, because they're always anonymous and no one finds them helpful. However, despite all the negative reviews I had to see for myself what the company was about. Now, I regret wasting my time. I interviewed with the VP and she was exactly as described in the many negative reviews. To say she was aloof would be complimenting her. She barely made eye contact through the entire interview and played on her phone and computer as I was answering the strange questions she had asked me. For example, who's your super hero? Are you a nice person? Who's your villain? None of the questions she asked me had anything to do with the actual job which gave me the impression that she either did not know what a contract analyst does or was just going through the motions. After writing papers, letters, doing video interviews, and phone interviews it seemed that it all came down to whether or not the VP liked me or not. The interview only lasted about 10 min. Most of the time I was looking at the top of her head and she did not smile through out the entire process, yet she had the gull to ask if I was a nice person.

    I walked out of the interview shaking my head, knowing I would not receive an offer and I was fine with that. The whole vibe throughout the entire hiring process seemed dubious and underhanded. I honestly think upper management used the paper I wrote as a learning tool for themselves because the VP asked me where did I get the information for the comparative analysis, as if to question its authenticity. I would not recommend anyone spend the time going through their ridiculous hiring process only for the final decision to come down to a VP who seems to not have a clue what the job entails or how it affects the rest of the organization. MOST HORRIBLE INTERVIEWING PROCESS I HAVE EVER EXPERIENCED.

    Interview Questions

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Credible Behavioral Health Software Awards & Accolades

  • Inc. 50 Best Workplaces, Inc., 2016
  • Fastest Growing Private Companies in America, Inc. Magazine, 2015
  • Entrepreneur of the Year® Finalists(Matthew M. Dorman), Ernst & Young (E&Y), 2015
  • Top 30 Small Technology Companies, Washington Business Journal, 2017
  • Inc. 5000 Fastest Growing Private Companies in America, Inc., 2017
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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