Working at Credit Acceptance | Glassdoor

Credit Acceptance Overview

Southfield, MI
1001 to 5000 employees
Company - Public (CACC)
$500 million to $1 billion (USD) per year
Our people and culture create a positive workplace that drives us to succeed, making Credit Acceptance the 6th largest used car finance company in the U.S. (based on 2017 Experian data). Working together as a team has resulted in many national workplace awards, including Fortune ... Read more

Mission: To create one of the world’s greatest financial services companies as measured by our shareholders, team members, dealers, and customers.

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Credit Acceptance – Why Work For Us?

At Credit Acceptance, we are passionate about what we do.  Our team members are intelligent, motivated, compassionate people who work hard and know how to have fun. We offer a strong work-life balance with many great benefits that start on day one. We focus first and foremost on striving to make our Company as valuable as possible, because we know it is the core of our success. Our team members are motivated by their desire to “Change Lives,” as well as by their fellow colleagues, Company leaders, competitive compensation, and career advancement opportunities.

Our unique culture of listening and camaraderie stems from our PRIDE values.  Our own team members created the PRIDE values acronym by sharing the qualities they like to see in the people who make us successful.  Our team members strive to demonstrate our core values daily and we recognize and reward those who excel in doing so. Our team members are:


Credit Acceptance is proud of our commitment to community service and has supported a number of local and national charitable groups through volunteer efforts and charitable contributions.  All team members have an opportunity to ‘champion’ an event or activity to help a cause near and dear to them. Our past fundraising successes are the greatest testament to our team members’ generosity. In 2016, our Make-A-Wish® Michigan fundraising goal was to grant two wishes through fundraising efforts over four weeks, but thanks to our team members’ generosity we raised enough money to grant eight wishes.

At Credit Acceptance, we are our proud of our record of promoting from within.  Many of our executives started in junior roles, and we are always looking for opportunities to recognize and reward top performers. The best time to be at Credit Acceptance is RIGHT NOW. From 2015 to 2016, we grew by 230-plus team members, while more than 100 team members were recognized and promoted.

We also understand that organizational learning is essential to our success. We are committed to providing opportunities for our team members to enhance their skills, build their knowledge, and expand their career options through ongoing training, both within and outside the Company.

Every team member is eligible for profit sharing and bonuses, based on both Company and personal performance. Currently, 98% of our team members receive quarterly profit sharing and 94% receive bonuses. This is a testament to the quality of our team members who demonstrate our PRIDE values every day.

We work hard to ensure every team member is empowered to work to their fullest potential. We offer a great work environment, supportive team members, competitive benefits, progressive career opportunities, and a casual dress code. Some of our team member’s favorite Company perks include the following:

  • Quarterly Profit Sharing
  • Gym Membership Reimbursement
  • Reduced hours and flexible schedules available
  • Employee Discount Programs
  • Employee Assistance Program
  • Mobile Phone Discount
  • Company Social Events
  • Job Training & Professional Development
  • Vacation & PTO - begins on day one

Credit Acceptance Reviews

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Recommend to a friend
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Credit Acceptance CEO Brett A. Roberts
Brett A. Roberts
203 Ratings
  • Featured Review

    Helpful (18)

    "Business Analyst"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Southfield, MI
    Current Employee - Business Analyst in Southfield, MI
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (Less than a year)


    The Company really does care about its employees and reputation as a Great Place to Work. I will be honest and say I was skeptical about this claim, as I had worked for companies who hired me under the premise of being a "great place to work" that ended up falling short of the boast. During my interview process, I was careful to speak to everyone I came in contact with (security guard, people in the lobby and interviewers) and all maintained that they loved working at CA. Part of the onboarding required that I job shadow various departments and I found that EVERYONE I encountered loved working at Credit Acceptance and emphatically proclaimed it as a great place to work. Though I've only been here a few months so far, I can say that none of the red flags or warning signs that the great place to work claims were misleading have surfaced and I LOVE working here. I actually look forward to working on my various projects and interacting with my team. AND my boss is fantastic, and always asking if I need anything from him that would help me do a better job. Best decision I have made in a long time!


    Rapid growth has resulted in new talent needing to get up to speed on processes, applications and company work flow.

    Advice to Management

    Keep doing what you are doing!

See All 289 Reviews

Credit Acceptance Photos

Credit Acceptance photo of: Team Members celebrating the 40th anniversary in 2012
Credit Acceptance photo of: Happy New Year from Credit Acceptance
Credit Acceptance photo of: HQ Building
Credit Acceptance photo of: Front Lobby with company awards
Credit Acceptance photo of: March Madness Celebration
Credit Acceptance photo of: Dealer Service Center
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Credit Acceptance Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (7)  

    IT Supervisor Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through a recruiter. The process took 2+ weeks. I interviewed at Credit Acceptance (New York, NY) in February 2018.


    Credit Acceptance had a great recruiting team that guided me through the entire interview process. After each phone interview, my Credit Acceptance recruiter quickly called me back to share details about how I did along with next steps. The in person panel interview was overly positive, and I was offered a position shortly thereafter.

    Interview Questions

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Credit Acceptance Awards & Accolades

  • 100 Best Workplaces for Millennials, Fortune Magazine, 2016
  • 100 Best Companies to Work For (#27), Fortune, 2016
  • Best Place to Work in IT- Midsize Company (#1), IDG's Computerworld, 2016
  • 100 Best Companies to Work For(#37), Fortune, 2015
  • Best Place to Work for Millennials(#18), Fortune, 2015
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