Working at Credit Acceptance | Glassdoor

Credit Acceptance Overview

Southfield, MI
1001 to 5000 employees
1972
Company - Public (CACC)
Finance
$500 million to $1 billion (USD) per year
Our people and culture create a positive workplace that drives us to succeed, making Credit Acceptance the 6th largest used car finance company in the U.S. (based on 2016 Experian data). Working together as a team has resulted in many national workplace awards, including Fortune ... Read more

Mission: To create one of the world’s greatest financial services companies as measured by our shareholders, team members, dealers, and customers.

Company Updates

  • Click link to view and apply for our Internal Collector position. http://glassdoor.com/slink.htm?key=vQ9x3

  • Credit Acceptance would like to WELCOME our new hires to the team! http://glassdoor.com/slink.htm?key=vQ9xM

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Credit Acceptance – Why Work For Us?


At Credit Acceptance, we are passionate about what we do.  Our team members are intelligent, motivated, compassionate people who work hard and know how to have fun. We offer a strong work-life balance with many great benefits that start on day one. We focus first and foremost on striving to make our Company as valuable as possible, because we know it is the core of our success. Our team members are motivated by their desire to “Change Lives,” as well as by their fellow colleagues, Company leaders, competitive compensation, and career advancement opportunities.

Our unique culture of listening and camaraderie stems from our PRIDE values.  Our own team members created the PRIDE values acronym by sharing the qualities they like to see in the people who make us successful.  Our team members strive to demonstrate our core values daily and we recognize and reward those who excel in doing so. Our team members are:

Positive
Respectful
Insightful
Direct
Earnest

Credit Acceptance is proud of our commitment to community service and has supported a number of local and national charitable groups through volunteer efforts and charitable contributions.  All team members have an opportunity to ‘champion’ an event or activity to help a cause near and dear to them. Our past fundraising successes are the greatest testament to our team members’ generosity. In 2016, our Make-A-Wish® Michigan fundraising goal was to grant two wishes through fundraising efforts over four weeks, but thanks to our team members’ generosity we raised enough money to grant eight wishes.


At Credit Acceptance, we are our proud of our record of promoting from within.  Many of our executives started in junior roles, and we are always looking for opportunities to recognize and reward top performers. The best time to be at Credit Acceptance is RIGHT NOW. From 2015 to 2016, we grew by 230-plus team members, while more than 100 team members were recognized and promoted.

We also understand that organizational learning is essential to our success. We are committed to providing opportunities for our team members to enhance their skills, build their knowledge, and expand their career options through ongoing training, both within and outside the Company.

Every team member is eligible for profit sharing and bonuses, based on both Company and personal performance. Currently, 98% of our team members receive quarterly profit sharing and 94% receive bonuses. This is a testament to the quality of our team members who demonstrate our PRIDE values every day.

We work hard to ensure every team member is empowered to work to their fullest potential. We offer a great work environment, supportive team members, competitive benefits, progressive career opportunities, and a casual dress code. Some of our team member’s favorite Company perks include the following:

  • Quarterly Profit Sharing
  • Gym Membership Reimbursement
  • Reduced hours and flexible schedules available
  • Employee Discount Programs
  • Employee Assistance Program
  • Mobile Phone Discount
  • Company Social Events
  • Job Training & Professional Development
  • Vacation & PTO - begins on day one

Credit Acceptance Reviews

4.4
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Credit Acceptance CEO Brett A. Roberts
Brett A. Roberts
144 Ratings
  • Featured Review

    Helpful (1)

    "Amazing companies do exist!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Southfield, MI
    Current Employee - Anonymous Employee in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time

    Pros

    Before I worked at Credit Acceptance, I thought companies like this only existed in Silicon Valley. Benefits and compensation are above industry-standards, work-life balance is truly valued and respected, and best of all everyone really is a team. From day one, I have felt like my opinion and work is valued and listened to. There are often fun events that take place during the workday and unexpected perks (such as snow-cones and ice cream in the summer) that really show how valued you are. Best of all, professional growth is encouraged and recognized with internal promotions. Working here is amazing.

    Cons

    While defined procedures and processes keep the company moving smoothly and efficiently, at times they can hinder or halt a project without a timeline of when things can get going again.

    Advice to Management

    Establish expected timelines and guidelines for certain processes and have multiple people within a role who can move a project past a checkpoint so that we are not reliant on one individual.

See All 200 Reviews

Credit Acceptance Photos

Credit Acceptance photo of: Team Members celebrating the 40th anniversary in 2012
Credit Acceptance photo of: Happy New Year from Credit Acceptance
Credit Acceptance photo of: HQ Building
Credit Acceptance photo of: Front Lobby with company awards
Credit Acceptance photo of: March Madness Celebration
Credit Acceptance photo of: Dealer Service Center
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Credit Acceptance Interviews

Experience

Experience
52%
24%
22%

Getting an Interview

Getting an Interview
57%
18%
16%
3
1
1

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Market Area Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 4+ weeks. I interviewed at Credit Acceptance.

    Interview

    Recruiter reached out through linkedin. Phone interview with recruiter next day 45 minutes. 2 days later another 1 hour interview with HR. Week later phone interview with Director of sales 1 hour. Video interview with Director of sales almost 2 hours. In person interview and roleplay with Director of sales 2 hours. Final interview, presentation and role play with VP, HR and director of sales almost 2 hours. Long process they just want to make sure they are selecting right person for the job.

    Interview Questions

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Credit Acceptance Awards & Accolades

  • 100 Best Workplaces for Millennials, Fortune Magazine, 2016
  • 100 Best Companies to Work For (#27), Fortune, 2016
  • Best Place to Work in IT- Midsize Company (#1), IDG's Computerworld, 2016
  • 100 Best Workplaces for Millennials, Fortune Magazine, 2016
  • Best Workplaces for Baby Boomers, Fortune Magazine, 2016
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