Working at Credit Acceptance | Glassdoor

Credit Acceptance Overview

Southfield, MI
1001 to 5000 employees
Company - Public (CACC)
$500 million to $1 billion (USD) per year
Our people and culture create a positive workplace that drives us to succeed, making Credit Acceptance the 4th largest used car finance company in the U.S. (based on 2018 Experian data). Working together as a team has resulted in many national workplace awards, including Fortune ... Read more

Mission: To create one of the world’s greatest financial services companies as measured by our shareholders, team members, dealers, and customers.

Company Updates

  • Credit Acceptance would like to WELCOME our new hires to the team!

  • Credit Acceptance would like to WELCOME our new hires to the team!

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Credit Acceptance – Why Work For Us?

At Credit Acceptance, we are passionate about what we do.  Our team members are intelligent, motivated, compassionate people who work hard and know how to have fun. We offer a strong work-life balance with many great benefits that start on day one. We focus first and foremost on striving to make our Company as valuable as possible, because we know it is the core of our success. Our team members are motivated by their desire to “Change Lives,” as well as by their fellow colleagues, Company leaders, competitive compensation, and career advancement opportunities.

Our unique culture of listening and camaraderie stems from our PRIDE values.  Our own team members created the PRIDE values acronym by sharing the qualities they like to see in the people who make us successful.  Our team members strive to demonstrate our core values daily and we recognize and reward those who excel in doing so. Our team members are:


Credit Acceptance is proud of our commitment to community service and has supported a number of local and national charitable groups through volunteer efforts and charitable contributions.  All team members have an opportunity to ‘champion’ an event or activity to help a cause near and dear to them. Our past fundraising successes are the greatest testament to our team members’ generosity. In 2018, our Make-A-Wish® Michigan and St. Jude Children's Research Hospital fundraising efforts totaled a record-breaking $90,116…$49,500 for Make-A-Wish which will be used to grant 8 wishes and $40,616 for St. Jude Children’s Research Hospital. 

At Credit Acceptance, we are our proud of our record of promoting from within.  Many of our executives started in junior roles, and we are always looking for opportunities to recognize and reward top performers. With over 650 team members hired last year, the best time to be at Credit Acceptance is RIGHT NOW. 

We also understand that organizational learning is essential to our success. We are committed to providing opportunities for our team members to enhance their skills, build their knowledge, and expand their career options through ongoing training, both within and outside the Company.

Every team member is eligible for profit sharing and bonuses, based on both Company and personal performance. Currently, 98% of our team members receive quarterly profit sharing and 94% receive bonuses. This is a testament to the quality of our team members who demonstrate our PRIDE values every day.

We work hard to ensure every team member is empowered to work to their fullest potential. We offer a great work environment, supportive team members, competitive benefits, progressive career opportunities, and a casual dress code. Some of our team member’s favorite Company perks include the following:

  • Quarterly Profit Sharing
  • Gym Membership Reimbursement
  • Reduced hours and flexible schedules available
  • Employee Discount Programs
  • Employee Assistance Program
  • Mobile Phone Discount
  • Company Social Events
  • Job Training & Professional Development
  • Vacation & PTO - begins on day one

Credit Acceptance Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Credit Acceptance CEO Brett A. Roberts
Brett A. Roberts
213 Ratings
  • "Collections - Best team in IT"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Southfield, MI
    Current Employee - Business Analyst in Southfield, MI
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (More than a year)


    Leadership promptly recognizes employee effort and provides ample opportunities for career advancement. I got promoted twice within 1.5 years of employment.
    Lots of opportunities to learn business processes, experienced team members are very humble and always happy to share knowledge.
    Very friendly and approachable managers, great team culture and positive work environment. Bureaucracy and Corporate politics do not exist here.
    Work from home facilities, flexible hours, and great work life balance, clear expectations from leadership.


    Too many changes in the IT department in a short period of time - however higher management puts lot of effort for smooth transition.

    Advice to Management

    Collections Application leadership rocks - all the managers in this team are champions.

See All 301 Reviews

Credit Acceptance Photos

Credit Acceptance photo of: Team Members celebrating the 40th anniversary in 2012
Credit Acceptance photo of: Happy New Year from Credit Acceptance
Credit Acceptance photo of: HQ Building
Credit Acceptance photo of: Front Lobby with company awards
Credit Acceptance photo of: March Madness Celebration
Credit Acceptance photo of: Dealer Service Center
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Credit Acceptance Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (8)  

    IT Supervisor Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through a recruiter. The process took 2+ weeks. I interviewed at Credit Acceptance (New York, NY) in February 2018.


    Credit Acceptance had a great recruiting team that guided me through the entire interview process. After each phone interview, my Credit Acceptance recruiter quickly called me back to share details about how I did along with next steps. The in person panel interview was overly positive, and I was offered a position shortly thereafter.

    Interview Questions

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Credit Acceptance Awards & Accolades

  • 100 Best Companies to Work For, Fortune, 2018
  • Best Workplace For Women, Fortune, 2018
  • 100 Best Workplaces for Millenials, Fortune Magazine, 2018
  • Best Places to Work in IT, ComputerWorld, 2018
  • National Best and Brightest Companies to Work For, Best & Brightest, 2018
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