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Credit Acceptance Overview

Southfield, MI
1001 to 5000 employees
Company - Public (CACC)
$500 million to $1 billion (USD) per year
Our people and culture create a positive workplace that drives us to succeed, making Credit Acceptance the 6th largest used car finance company in the U.S. (based on 2016 Experian data). Working together as a team has resulted in many national workplace awards, including Fortune ... Read more

Mission: To create one of the world’s greatest financial services companies as measured by our shareholders, team members, dealers, and customers.

Company Updates

  • Our paid summer IT interns will collaborate and interact with all areas of IT and assist with BI/IT projects and initiatives. Click link for more details on available positions and apply today.

  • Congratulations to Michael, in our Human Resources department who has been promoted to Associate Recruiter. Well done!

    Join our team. Click link to view our open positions.

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Credit Acceptance – Why Work For Us?

At Credit Acceptance, we are passionate about what we do.  Our team members are intelligent, motivated, compassionate people who work hard and know how to have fun. We offer a strong work-life balance with many great benefits that start on day one. We focus first and foremost on striving to make our Company as valuable as possible, because we know it is the core of our success. Our team members are motivated by their desire to “Change Lives,” as well as by their fellow colleagues, Company leaders, competitive compensation, and career advancement opportunities.

Our unique culture of listening and camaraderie stems from our PRIDE values.  Our own team members created the PRIDE values acronym by sharing the qualities they like to see in the people who make us successful.  Our team members strive to demonstrate our core values daily and we recognize and reward those who excel in doing so. Our team members are:


Credit Acceptance is proud of our commitment to community service and has supported a number of local and national charitable groups through volunteer efforts and charitable contributions.  All team members have an opportunity to ‘champion’ an event or activity to help a cause near and dear to them. Our past fundraising successes are the greatest testament to our team members’ generosity. In 2016, our Make-A-Wish® Michigan fundraising goal was to grant two wishes through fundraising efforts over four weeks, but thanks to our team members’ generosity we raised enough money to grant eight wishes.

At Credit Acceptance, we are our proud of our record of promoting from within.  Many of our executives started in junior roles, and we are always looking for opportunities to recognize and reward top performers. The best time to be at Credit Acceptance is RIGHT NOW. From 2015 to 2016, we grew by 230-plus team members, while more than 100 team members were recognized and promoted.

We also understand that organizational learning is essential to our success. We are committed to providing opportunities for our team members to enhance their skills, build their knowledge, and expand their career options through ongoing training, both within and outside the Company.

Every team member is eligible for profit sharing and bonuses, based on both Company and personal performance. Currently, 98% of our team members receive quarterly profit sharing and 94% receive bonuses. This is a testament to the quality of our team members who demonstrate our PRIDE values every day.

We work hard to ensure every team member is empowered to work to their fullest potential. We offer a great work environment, supportive team members, competitive benefits, progressive career opportunities, and a casual dress code. Some of our team member’s favorite Company perks include the following:

  • Quarterly Profit Sharing
  • Gym Membership Reimbursement
  • Reduced hours and flexible schedules available
  • Employee Discount Programs
  • Employee Assistance Program
  • Mobile Phone Discount
  • Company Social Events
  • Job Training & Professional Development
  • Vacation & PTO - begins on day one

Credit Acceptance Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Credit Acceptance CEO Brett A. Roberts
Brett A. Roberts
168 Ratings
  • Featured Review

    Helpful (1)

    "Associate Level Role"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Southfield, MI
    Current Employee - Anonymous Employee in Southfield, MI
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (Less than a year)


    - Tons of growth opportunity
    - Top companies in Michigan / United States to work
    - Amazing company culture
    - Laid back environment
    - Business Casual Dress Code
    - Charity involvement


    - My drive can be brutal at times when leaving at 4pm - 5pm throughout the week

    Advice to Management

    You have made my transition very easy and I cannot thank those who surround me enough. I have never felt so welcomed.

See All 234 Reviews

Credit Acceptance Photos

Credit Acceptance photo of: Team Members celebrating the 40th anniversary in 2012
Credit Acceptance photo of: Happy New Year from Credit Acceptance
Credit Acceptance photo of: HQ Building
Credit Acceptance photo of: Front Lobby with company awards
Credit Acceptance photo of: March Madness Celebration
Credit Acceptance photo of: Dealer Service Center
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Credit Acceptance Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (8)  

    Accepted Offer
    Positive Experience
    Average Interview


    The process took 4+ weeks. I interviewed at Credit Acceptance.


    Recruiter reached out through linkedin. Phone interview with recruiter next day 45 minutes. 2 days later another 1 hour interview with HR. Week later phone interview with Director of sales 1 hour. Video interview with Director of sales almost 2 hours. In person interview and roleplay with Director of sales 2 hours. Final interview, presentation and role play with VP, HR and director of sales almost 2 hours. Long process they just want to make sure they are selecting right person for the job.

    Interview Questions

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Credit Acceptance Awards & Accolades

  • 100 Best Workplaces for Millennials, Fortune Magazine, 2016
  • 100 Best Companies to Work For (#27), Fortune, 2016
  • Best Place to Work in IT- Midsize Company (#1), IDG's Computerworld, 2016
  • 100 Best Companies to Work For(#37), Fortune, 2015
  • Best Place to Work for Millennials(#18), Fortune, 2015
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