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Cricket Communications Overview

Headquarters San Diego, CA
Size 501 to 1000 Employees
Acquired By Cricket Wireless
Founded 1999
Type Company - Public
Industry Telecommunications
Revenue $25 to $50 million (USD) per year
AT&T’s AIO and LEAP’s Cricket Communications joined forces in March of 2014 to become Cricket Wireless. Please click on above Cricket Wireless hyperlink to learn more.

Cricket Wireless is a simple, smart, make-your-day-better ... More

Cricket Communications – Why Work For Us?

Game-changing products and services = Life-changing opportunities. 


Cricket is the pioneer and leader in delivering innovative value-rich prepaid wireless services with no long-term contracts. Cricket offers nationwide wireless voice and mobile data services over high-quality, all-digital 4G LTE and 3G CDMA wireless networks. Cricket's innovative products and services, including the award-winning Muve Music® - the first music service designed for a wireless phone, are available nationwide at Cricket branded retail stores, dealers, national retailers and at www.mycricket.com.

From the beginning, we built our business to provide the best wireless service at the best value, with the flexibility of no contracts. Today we offer our unlimited products and services to a growing range of customers. Totaling approximately 3,500 people, our employees share a common respect for each other, an obsession with the customer experience and a passion for the people we serve.



An industry pioneer. A diverse team. A growing company = The chance to be a part of a unique culture.


At Cricket, you are part of a team working toward the common goals of employee and customer satisfaction. Our dress code is business casual. Our attitude is professional. Our workplace thrives on entrepreneurial spirit and creativity. We take pride in our ability to reach our goals efficiently, deliver results and have fun!

Our employees are passionate about improving the customer experience. Together, we are creating a culture that puts the customer at the center of every decision we make. We deliver value by making personal connections – with our customers and each other.

To achieve our goals, Cricket is committed to having a workforce that embraces diversity and provides innovative communications solutions to everyone.

We are an equal opportunity employer committed to hiring a diverse workforce at all levels of the business by creating a culture that allows us to better serve our customers, our employees and our communities. We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results.

Our values are reflected in our desire and ability to deliver on our promises to both employees and customers. We pride ourselves on being visionary, dedicated, proactive, straightforward and credible. We also believe that getting the job done on time and cost effectively should be fun and stimulating.

Our departments and locations

We offer a wide range of departments with diverse career opportunities at our corporate offices, and in our Cricket locations and retail stores. Do you have retail experience? If so, you may be a perfect fit for a sales career with Cricket. Are you new to the wireless industry, with expertise in IT, engineering, finance, or marketing? We may have an opportunity for you at one of our Leap or Cricket corporate locations. We are continually searching for talented people, who can bring their enthusiasm, ideas and skills to our dynamic organization.

Nationwide opportunities

Our sales and engineering teams are spread across the country in dozens of states. There are also sales and engineering positions available in our San Diego and Denver corporate offices.


The following departments are based out of our corporate headquarters locations in San Diego or Denver:

  • Information Technology
  • Accounting, Finance and Tax
  • Marketing
  • Customer Care
  • Supply Chain
  • Procurement
  • Legal
  • Human Resources
  • Internal Audit

A fast-paced environment. A collaborative team
= Gaining the skills to advance at work – and in life.

How do we continue to create opportunities for our Cricket customers? It starts with creating opportunities for our people. In a company driven by the power of ideas and knowledge, it’s critical to provide our employees with access to the latest information, educational opportunities and skill-building resources that can help them meet their goals. Cricket’s Learning and Development initiatives do just that. Whether employees are seeking technical or systems training, new device tutorials, management training or more, it is our goal to help them build core competencies that will help them reach their career goals at Leap and at Cricket – as well as in their lives.

Cricket University

Cricket University is a comprehensive online resource that is designed to support our employees’ training and education needs. Training courses address three basic categories: functional and technical training (systems training, procurement, IT, sales and operations, etc.), product and sales knowledge (sales techniques, launches of new devices and service plans), and professional and leadership skills (communications, time management, writing and presentation skills, etc.). We recognize that different individuals have different learning styles and time constraints, so we offer instructor-led courses, online courses, skills-based coaching, practice coaching, training materials and more. Employees can also build Learning Plans, customized road maps to prepare for the future position of his or her choice.

Leader U

At Cricket, we believe that every employee, at every level, has the potential to be a leader. With Leader U, we have invested in building leadership skills and competencies across our organization. This online database includes recommended courses, electives and training materials organized to develop individual competencies across five levels of leadership. Podcasts, articles, market research and discussion forums offer employees a variety of tips, strategies and insights, and our “Profiles in Leadership” video series spotlights influences, turning points and inspiration from our senior management team. We’ve also integrated a social networking component to help employees establish and create a collective tool set, so that each of us can leverage our individual expertise to teach our colleagues.

Offering employees Total Rewards =
 Giving them the support to do their best.

People matter at Cricket. This is why we offer our teams a competitive, inclusive Total Rewards program, in order to attract and retain the most talented and committed people in our industry. Our program incorporates both short- and long-term compensation and incentives, as well as a comprehensive benefits package. It’s a program designed to inspire and reward performance, help promote work-life balance, align employee performance with stockholder interests, and attract, motivate and retain employees, so that we can all share in our company’s long-term success.

Each eligible employee’s Total Rewards package is made up of the following components:*

Cash compensation

  • Cricket offers competitive base salaries across our organization.
  • Bonuses
    1. Sales employees are eligible for monthly bonuses 
    2. Non-sales employees are eligible for annual bonuses based on company and individual performance 
    3. Long-term performance plans provide equity or cash for qualifying individuals who have a significant impact on the long-term success of the business


  • 401(k) Plan: We offer 401(k) plan matching contributions, in order to assist employees with long-term financial and retirement planning
  • Healthcare:
    1. Medical: We know that employees have different medical coverage needs. Our medical plans are designed to help protect you and your covered dependents against financial loss by paying for a substantial portion of eligible expenses incurred for medically necessary care and treatment.
    2. Vision: We understand the importance of taking care of your eyesight. The vision coverage we offer promotes preventive care through regular eye exams and early corrective treatment. 
    3. Dental: Our dental coverage is designed to assist you and your covered dependents by paying a portion of eligible expenses incurred for a wide range of dental services.
  • Income Protection:
    1. Sick pay
    2. Short-term disability
    3. Long-term disability
  • Survivor Benefits:
    1. Company paid life insurance
    2. Cricket also offers supplemental life insurance, business travel accident, and accidental death and dismemberment insurance.

Other employee benefits

  • Adoption assistance
  • Educational assistance
  • Health and wellness programs
  • Employee assistance program: available 24/7 to assist employees with work/life issues
  • On-site fitness facilities in certain locations
  • Fitness reimbursement
  • Discount on phones, phone services, and accessories for employees who live in a Cricket market
  • Company phone for qualifying employees
  • Relocation assistance for qualifying employees
  • Business casual work environment
  • Flexible scheduling

Financial benefits

  • Flexible Spending Accounts (FSA)
    1. Health care
    2. Dependent day care
  • Employee Stock Purchase Plan (ESPP)
    1. Allows employees to purchase Leap stock at a discount

Voluntary programs

  • Group auto & home insurance
  • Veterinary Pet Insurance (VPI)
  • Pre-paid legal & identity theft shield services
  • Employee discount programs

Paid time off

  • Holiday
  • Vacation
  • Volunteer time

Rewards and recognition

Cricket has developed reward and recognition programs to celebrate achievements that range from exceptional accomplishments to recognition for day-to-day performance.

This overview is intended only to provide highlights of certain plans and programs, which are subject to amendment or termination at any time. In the event of an error in this or any other communication, an employee’s rights will always be determined under the provisions of the applicable plan document (and the plan’s administrative rules). 

Championing diversity and inclusion =
 Sharing opportunities for success.


At Cricket, we believe in the power of diversity. We have built our Cricket brand by innovating value for a largely underserved customer base – people who are young, ethnically diverse and focused on value. For us embracing diversity and inclusion is not about policies and programs – it’s about culture and work environment It is the foundation of who we are.

What is Diversity and Inclusion?

In simple terms, diversity is the mix; inclusion is getting the mix to work well together.

The concept of diversity means the understanding that each individual is unique and recognizing our individual differences.  These can be along the dimensions of ethnicity, gender, age, national origin, disability, sexual orientation, education, political beliefs and religion. But it’s more than this; it is also diversity in skills, competencies, philosophies and life experiences.

Inclusion is a state of being valued, respected and supported. It’s about focusing on the needs of every individual and ensuring the right conditions are in place for each person to achieve his or her full potential.

For our Company embracing diversity and inclusion is a business imperative. It is not about “let’s do diversity today.” It is about embedding diversity into our everyday business and making it an intrinsic part of who we are. Our people are the most important asset we have. We believe for companies to succeed they must make the most of the full range of their people. Companies must attract and retain the right skills, the best minds, all the required resources – and that means diversity.

Cricket Communications Reviews

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Cricket Communications Chief Executive Officer Doug Hutcheson
Doug Hutcheson
185 Ratings
  • Sr. Technical Director

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cricket Communications full-time (More than 5 years)


    Great people to work with. Fun environment.


    Leadership decisions not always aligned with strategy of company.

Cricket Communications Photos

Cricket Communications Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Accepted Offer
    Positive Experience
    Average Interview


    I applied through a recruiter. The process took 3 days. I interviewed at Cricket Communications.


    Three interviews. First-recruiter- one of the HR people conducted this interview. Very basic questions. Second-Conducted by the person who would eventually be my supervisor. Third- Conducted by Manager's supervisor. Job offer came from someone in HR. It was negotiable. Got printed offer via federal express 2 days later.

    Interview Questions

Cricket Communications Awards & Accolades

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  • Best Companies for Hourly Workers, Working Mother Magazine, 2012
  • Best Companies to Work for in New York (Small/Medium), Best Companies Group, 2010
  • Best Companies to Work for in New York (Small/Medium), Best Companies Group, 2009
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