Mission: Our mission is to create experiences that improve customers’ lives. For nearly two decades, Critical Mass has been designing meaningful customer experiences in the digital space that transform our clients’ businesses through interactions that are convenient ...
I have been working at Critical Mass (More than a year)
Amazing people, great clients. They give you the opportunity to take on new work and develop your career. Even support employees transferring to other CM locations which is pretty sweet.
Lack of transparency with employees concerning client relationships and overall business and staffing requirements gets frustrating. They tend to focus on strengthening an employees weaknesses as opposed to developing and utilizing strengths.
Advice to Management
Rework current quarterly review structure. AD's shouldn't be as hands on in developing careers, it should be the CD's responsibility. Be transparent and real with your people.
The process took 2 days. I interviewed at Critical Mass.
Do NOT fall for this scheme. The second interview has you working on site at a "retail event" for 6+ hours. My task was to walk around Walmart. Completely ridiculous.