Mission: In the markets we serve, we will be recognized as the premier provider of the highest quality, customer-focused support services.
Crothall is proud to be the premier healthcare support services provider,
nationwide. Crothall Healthcare was founded in 1991 and today we serve 1,200 healthcare Clients in 44 states with a stunning 98% retention rate. Crothall has been named to Modern Healthcare Magazine’s “Top 100 Best Places to Work” in 2016 – the fourth year in a row.
We have a deep passion for creating the best possible patient experience. Our unique Positive Impressions™ program offers Clients a Team of 70+ Patient Experience managers working to improve the patient experience – no one else offers such a specialized service. From engaging patients to providing the best environment of care for staff and patients, we understand that we can play a critical role.
We are Specialists. We are professionals who have a deep passion for a specific craft… and that craft alone. Like the healthcare industry but unlike our competitors, we are committed to specialization in each service we offer. We don’t force housekeeping professionals to learn food service or vice versa. This is our passion.
Passion plus Precision equals Performance. We recruit “humble heroes” who want to learn and excel. Without distractions they learn fast and develop a deep pride in their expertise – Passion. Then we teach them the precise protocols we’ve learned in our singular focus on each service – Precision. Then these specialized “humble heroes” deliver the best outcomes – Performance.
Focus in a single service fosters innovation. We believe that hyper focus in a single area uncovers Best Practices and allows us to identify cutting edge products and procedures for best outcomes. We have innovative solutions to help Clients drive HCAHPS scores, solve persistent problems, and apply all new thinking.
The search for a high quality service provider can be daunting. Every provider claims to have the best people, the best service, the best technology...etc. The challenge is proving all these claims and understanding the uniqueness of each provider. The Crothall difference starts with commitment to specialization – we develop craft masters who innovate, perform, and create programs to help Clients navigate the future of healthcare.
Ordinary people doing extraordinary things define Crothall. People are the true “product” in the service industry – the right people with the right training, working in a culture that celebrates them. We start by searching out those with a caring spirit and then provide them the training and environment to become “humble heroes”. Productivity is critical but we believe productivity without passion is a mistake.
MODERN HEALTHCARE “TOP 100 BEST PLACES TO WORK IN HEALTHCARE”
In 2013, 2014, 2015, and 2016. Crothall earned a spot in the Top 100 as judged by our own employees. We joined an elite group of healthcare providers as one of the Best Places to Work. While flattering to be in such great company, it’s also humbling to know that it was our own employees who voted us there.
Many service companies talk about their culture – Crothall lives it. We understand that real service, service with passion and a smile, comes from people who enjoy what they do and where they work. A place where they can get the training they need to be masters of their craft. A place where they can count on their peers and Supervisors alike to do as they promise. A place where they are celebrated as well as held accountable. A place where they are respected and where their role is important.
It is gratifying to be recognized as an employer of choice. It was our people who voted Crothall into Modern Healthcare’s “Top 100 Best Places to Work” four years is a row. Employee satisfaction is woven into our corporate culture - Forbes recognized our parent company Compass Group USA as one of “America’s Best Employers” in 2015. Compass ranked higher than any other food and support services provider in America.
Our Mission can only be achieved by passionate, engaged people. The culture where such professionals thrive must have a rudder – Crothall Values provide that rudder.
Integrity. A commitment to forthright, honest communication in all of our encounters.
Collaboration. An unyielding commitment to consistent teamwork in order to achieve collective goals.
Accountability. As a company and as individuals, we accept full responsibility for our actions and the associated outcomes.
Professional Development. Providing the right tools, training, and support for professional growth.
Leadership. Displaying the passion to exceed expectations in all that we do.
I have been working at Crothall Healthcare full-time (Less than a year)
Creates an environment to give the best to the patients. Can grow your career, changing the world.
It's not the sexiest work but feels good knowing why we do it.
Advice to Management
Keep up the great work on training people and investing in people so they can keep growing.
I applied through an employee referral. I interviewed at Crothall Healthcare (Little Rock, AR).
Spoke with a recruiter online. Was set up with a panel interview that would take place the following week. I was there with several other candidates that were applying for the same position. I interviewed in front of 5 members of the management team, across two different service lines.
Let us know if we're missing any workplace or industry recognition –