Mission: In the markets we serve, we will be recognized as the premier provider of the highest quality, customer-focused support services.
Our Program Manager for Cybersecurity Solutions, Eddie Myers discusses how our Healthcare Technology Solutions (HTS) team's expertise assists our clients to better understand vulnerable points on their production network, as well as any gaps in information security compliance.
The Welcome Experience isn’t just about empathy and openness, though both certainly reap rewards. It’s also about action—making things happen for team members and patients. Read Joshua's story on the Crothall blog.
Crothall has been serving the healthcare industry for over a quarter century. We specialize in support services so our Clients can focus on healing. We follow the successful formula our Parent company Compass Group created – we have dedicated specialists in each service line. We “grow” Craft Masters and place a very high priority on promoting from within to retain that expertise.
Our sister company, Morrison Healthcare, has served Healthcare for over 50 years. Like Crothall, they specialize in Patient Dining and Retail food for their healthcare Clients. It’s their expertise. Their knowledge base. Since every hospital is unique, Morrison applies analytics to understand what menu items are preferred for each area and designs menus around that data.
Morrison and Crothall joined forces to create Compass One Healthcare. As healthcare Clients started “bundling” services from a single provider to maximize productivity and savings, Compass One Healthcare was created. Today our 47,500 Associates serve 2,067 Clients in 48 states with a retention rate of 98%. We are proud to serve 11 of the top 20 Acute Care hospitals and 7 of the top 10 Children’s hospitals as ranked by US News and World Report.
We are part of the Compass Group family of companies. Compass One Healthcare joins other Brands at Compass Group like Bon Appetit, Canteen, Chartwell’s, Levy Restaurants, Eurest, Flik, Restaurant Associates and Wolfgang Puck Catering. Compass Group PLC is the largest provider of contact services in the world.
The search for a high quality service provider can be daunting. Every provider claims to have the best people, the best service, the best technology...etc. The challenge is proving all these claims and understanding the uniqueness of each provider. The Crothall difference starts with commitment to specialization – we develop craft masters who innovate, perform, and create programs to help Clients navigate the future of healthcare.
Ordinary people doing extraordinary things define Crothall. People are the true “product” in the service industry – the right people with the right training, working in a culture that celebrates them. We start by searching out those with a caring spirit and then provide them the training and environment to become “humble heroes”. Productivity is critical but we believe productivity without passion is a mistake.
MODERN HEALTHCARE “TOP 100 BEST PLACES TO WORK IN HEALTHCARE”
In 2013, 2014, 2015, and 2016. Crothall earned a spot in the Top 100 as judged by our own employees. We joined an elite group of healthcare providers as one of the Best Places to Work. While flattering to be in such great company, it’s also humbling to know that it was our own employees who voted us there.
Many service companies talk about their culture – Crothall lives it. We understand that real service, service with passion and a smile, comes from people who enjoy what they do and where they work. A place where they can get the training they need to be masters of their craft. A place where they can count on their peers and Supervisors alike to do as they promise. A place where they are celebrated as well as held accountable. A place where they are respected and where their role is important.
It is gratifying to be recognized as an employer of choice. It was our people who voted Crothall into Modern Healthcare’s “Top 100 Best Places to Work” four years is a row. Employee satisfaction is woven into our corporate culture - Forbes recognized our parent company Compass Group USA as one of “America’s Best Employers” in 2015. Compass ranked higher than any other food and support services provider in America.
Our Mission can only be achieved by passionate, engaged people. The culture where such professionals thrive must have a rudder – Crothall Values provide that rudder.
Integrity. A commitment to forthright, honest communication in all of our encounters.
Collaboration. An unyielding commitment to consistent teamwork in order to achieve collective goals.
Accountability. As a company and as individuals, we accept full responsibility for our actions and the associated outcomes.
Professional Development. Providing the right tools, training, and support for professional growth.
Leadership. Displaying the passion to exceed expectations in all that we do.
As the leading foodservice and support services company, Compass Group North America is a family of companies building experiences for all of our customers. We serve award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more. In addition, we are proud to offer state-of-the-art self-service and office coffee solutions.
Headquartered in Charlotte, North Carolina, Compass Group North America has the privilege of serving such prestigious clients as IBM, United Technologies Corp., SAP, Mount Sinai Hospital NYC, Louisiana State University, and Texas A&M University. In addition, Compass provides catering to special events such as the US Open and the Academy Awards®. Compass Group was the official catering services supplier for the 2002 Olympic and Paralympic Winter Games in Salt Lake City.
I have been working at Crothall Healthcare full-time (More than 10 years)
This is the real deal; the big company that cares about its people...and we in turn care about the patients and people we serve. It is modeled from the top down, and it truly is a great place to work.
It's hard work for our frontline associates...BUT they have a chance to connect to the mission of the hospital they work for.
Advice to Management
Your heart is in the right place! Thanks for sharing it with us!
I applied online. I interviewed at Crothall Healthcare (Winston-Salem, NC) in October 2015.
Met with various management levels throughout the hiring process. One was my immediate supervisor and another was his immediate supervisor. They asked detailed questions about my experience. Before them I did a phone interview with a talent coordinator who assisted me throughout all interview levels