Working at Crothall Healthcare | Glassdoor

Crothall Healthcare Overview

Chesterbrook, PA
10000+ employees
Subsidiary or Business Segment
Catering & Food Service Contractors
$2 to $5 billion (USD) per year
Cleanliness isn't next to anything for Crothall Services Group. As a subsidiary of foodservice provider Compass Group, Crothall provides laundry and other facilities upkeep services to hospitals and health care providers in North America. In addition to keeping ... Read more

Mission: In the markets we serve, we will be recognized as the premier provider of the highest quality, customer-focused support services.

Company Updates

  • Our Program Manager for Cybersecurity Solutions, Eddie Myers discusses how our Healthcare Technology Solutions (HTS) team's expertise assists our clients to better understand vulnerable points on their production network, as well as any gaps in information security compliance.

  • The Welcome Experience isn’t just about empathy and openness, though both certainly reap rewards. It’s also about action—making things happen for team members and patients. Read Joshua's story on the Crothall blog.

    Joshua Butler on the Welcome Experience

    EVS Operations Manager, Joshua Butler, give some examples where he provided a welcome experience to both patients and his employees.

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Crothall Healthcare – Why Work For Us?

Crothall has been serving the healthcare industry for over a quarter century. We specialize in support services so our Clients can focus on healing. We follow the successful formula our Parent company Compass Group created – we have dedicated specialists in each service line. We “grow” Craft Masters and place a very high priority on promoting from within to retain that expertise.

Our sister company, Morrison Healthcare, has served Healthcare for over 50 years. Like Crothall, they specialize in Patient Dining and Retail food for their healthcare Clients. It’s their expertise. Their knowledge base. Since every hospital is unique, Morrison applies analytics to understand what menu items are preferred for each area and designs menus around that data.

Morrison and Crothall joined forces to create Compass One Healthcare. As healthcare Clients started “bundling” services from a single provider to maximize productivity and savings, Compass One Healthcare was created. Today our 47,500 Associates serve 2,067 Clients in 48 states with a retention rate of 98%. We are proud to serve 11 of the top 20 Acute Care hospitals and 7 of the top 10 Children’s hospitals as ranked by US News and World Report.

We are part of the Compass Group family of companies. Compass One Healthcare joins other Brands at Compass Group like Bon Appetit, Canteen, Chartwell’s, Levy Restaurants, Eurest, Flik, Restaurant Associates and Wolfgang Puck Catering. Compass Group PLC is the largest provider of contact services in the world.

The search for a high quality service provider can be daunting. Every provider claims to have the best people, the best service, the best technology...etc. The challenge is proving all these claims and understanding the uniqueness of each provider. The Crothall difference starts with commitment to specialization – we develop craft masters who innovate, perform, and create programs to help Clients navigate the future of healthcare.

Ordinary people doing extraordinary things define Crothall. People are the true “product” in the service industry – the right people with the right training, working in a culture that celebrates them. We start by searching out those with a caring spirit and then provide them the training and environment to become “humble heroes”. Productivity is critical but we believe productivity without passion is a mistake.


In 2013, 2014, 2015, and 2016. Crothall earned a spot in the Top 100 as judged by our own employees. We joined an elite group of healthcare providers as one of the Best Places to Work. While flattering to be in such great company, it’s also humbling to know that it was our own employees who voted us there.

Many service companies talk about their culture – Crothall lives it. We understand that real service, service with passion and a smile, comes from people who enjoy what they do and where they work. A place where they can get the training they need to be masters of their craft. A place where they can count on their peers and Supervisors alike to do as they promise. A place where they are celebrated as well as held accountable. A place where they are respected and where their role is important. 

It is gratifying to be recognized as an employer of choice. It was our people who voted Crothall into Modern Healthcare’s “Top 100 Best Places to Work” four years is a row. Employee satisfaction is woven into our corporate culture - Forbes recognized our parent company Compass Group USA as one of “America’s Best Employers” in 2015. Compass ranked higher than any other food and support services provider in America.

Our Mission can only be achieved by passionate, engaged people. The culture where such professionals thrive must have a rudder – Crothall Values provide that rudder. 

Integrity. A commitment to forthright, honest communication in all of our encounters.

Collaboration. An unyielding commitment to consistent teamwork in order to achieve collective goals.

Accountability. As a company and as individuals, we accept full responsibility for our actions and the associated outcomes.

Professional Development. Providing the right tools, training, and support for professional growth.

Leadership. Displaying the passion to exceed expectations in all that we do.

As the leading foodservice and support services company, Compass Group North America is a family of companies building experiences for all of our customers. We serve award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more. In addition, we are proud to offer state-of-the-art self-service and office coffee solutions.

Headquartered in Charlotte, North Carolina, Compass Group North America has the privilege of serving such prestigious clients as IBM, United Technologies Corp., SAP, Mount Sinai Hospital NYC, Louisiana State University, and Texas A&M University. In addition, Compass provides catering to special events such as the US Open and the Academy Awards®. Compass Group was the official catering services supplier for the 2002 Olympic and Paralympic Winter Games in Salt Lake City.

Crothall Healthcare Reviews

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Crothall Healthcare President and CEO Bobby Kutteh
Bobby Kutteh
910 Ratings
  • "Welcoming Experience"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications Director in Wayne, PA
    Current Employee - Communications Director in Wayne, PA
    Positive Outlook
    Approves of CEO

    I have been working at Crothall Healthcare full-time (More than 10 years)


    This is the real deal; the big company that cares about its people...and we in turn care about the patients and people we serve. It is modeled from the top down, and it truly is a great place to work.


    It's hard work for our frontline associates...BUT they have a chance to connect to the mission of the hospital they work for.

    Advice to Management

    Your heart is in the right place! Thanks for sharing it with us!

See All 1,224 Reviews

Crothall Healthcare Photos

Crothall Healthcare photo of: In the office late one night
Crothall Healthcare photo of: North Central Bronx Hospital
Crothall Healthcare photo of: Patient room
Crothall Healthcare photo of: The right way to make a bed
Crothall Healthcare photo of: 2017 Housekeeping Week
Crothall Healthcare photo of: Front Entrance
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Crothall Healthcare Interviews



Getting an Interview

Getting an Interview





    Strategic Account Manager Interview

    Anonymous Employee in Winston-Salem, NC
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at Crothall Healthcare (Winston-Salem, NC) in October 2015.


    Met with various management levels throughout the hiring process. One was my immediate supervisor and another was his immediate supervisor. They asked detailed questions about my experience. Before them I did a phone interview with a talent coordinator who assisted me throughout all interview levels

    Interview Questions

See All 147 Interviews

Crothall Healthcare Awards & Accolades

  • Sustainability Award, Business Intelligence Group, 2018
  • Best Places to Work in HealthCare, Modern Healthcare, 2018

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