Mission: Our goal is simple - deliver the best Customer service in the self-storage industry. To demonstrate our commitment to this goal, we have staffed an entire team focused on cultivating what we refer to as a WOW! experience for each Customer. The WOW! experience is the ...
I have been working at CubeSmart full-time (More than 5 years)
CubeSmart provides a great teamwork culture and is a thriving self storage company.
Their review process is cumbersome and warrants little to no incentive. The company continues to thrive, yet its employees remain frustrated due to minimal raises and lowly capped bonuses. I understand that these are luxuries, but in a competitive field, it's no surprise that their talent is going elsewhere.
Advice to Management
compensate your teammates accurately and competitively and reward them with loyalty
I applied online. I interviewed at CubeSmart (Malvern, PA).
There was a phone screen by a Talent Acquisition Specialist followed by a phone interview with a hiring manager. This was followed by a business case analysis. Finally, there was a 3 hour in-person session at the primary HQ.