Working at CustomInk | Glassdoor

CustomInk Overview

Fairfax, VA
201 to 500 employees
2000
Company - Private
Information Technology
$100 to $500 million (USD) per year
CustomInk knows a T-shirt is not just a T-shirt. (It can also be an advertisement, a form of self-expression, or a fashion statement.) The firm provides screen printing and embroidery services for customers across the US through its online storefront. Customers pick the clothing ... Read more

Company Updates

  • Happy Friday! Still unsure of your plans for tonight? Take a cue from our newest commercial "Friday Night Shirts" and cheer on your favorite hometown football team! http://glassdoor.com/slink.htm?key=vI3ca

    "Friday Night Shirts" (:30)

    One of our 2016 CustomInk commercials, inspired by our customers - players, parents, and fantastic fans. From practices to game days to the big championship... we're there for all of life's events. Your Designs. Quality Products. Free Shipping.

  • We have been recognized by Inc. Magazine as having some of the coolest office perks in the Washington D.C. area! Check out the full article here: http://glassdoor.com/slink.htm?key=vQdd3

    These Companies Around Washington, D.C. Have the Coolest Office Perks (Spoiler: There's an Oxygen Room)

    Months after our quest to find some of the snazziest offices in the Mid-Atlantic, we've journeyed to the nation's capital to find more of the coolest offices--this time, however, we wanted to discover the companies with some of the most unique office perks we've seen.

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CustomInk – Why Work For Us?


Knowledgeable, fun-loving people delivering WOW! experiences — that's what we're all about at CustomInk. We're among friends here, and we're challenged to innovate and take ownership over our work while being creative in our jobs and focusing our attention on making our customers happy. At the end of the day, we're like a family — and that's important.

We love coming to work and it shows through the variety of awards we've won over the years including 100 Best Companies to Work For by Fortune, CEO of the Year by the Washington Business Journal, and Best Medium Workplaces by the Great Place to Work Institute. We've also been acknowledged by many local insitutes as a great place to work, just check out our awards page and see for yourself!

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CustomInk cares – about our customers, our team members, our community, and our environment. It's no coincidence that our mascot, Inky, is an octopus. While everyone knows an octopus has eight arms, you might not be aware that every octopus also has three hearts. Think of all the love we can spread!

We are proud of the big hearts and generous spirits of our team members (“Inkers”). Most of our charitable programs first started with an Inker seeing someone in need and deciding, “I’m going to do something to help.” Garnering the support of the company and their fellow team mates along the way, Inkers have initiated countless charitable efforts – from "giving trees" for kids in need to coat drives for the homeless and bake sales for medical research. There's even a CustomInk Movember team that raises money for men's health issues. On any given day, you can find Inkers doing good and giving back to show their support for worthy causes.

It’s a high bar – and an example for the company itself to follow. That’s why CustomInk encourages community service by providing ample paid leave for volunteering, and by making donations to support Inkers’ charitable activities. We do these things, and more, because we’re committed to doing the right thing for our customers, our Inkers and our community – and because it makes us happy.

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The office space itself is motivating and inspirational for our creative line of work. Not only is each office designed to encourage movement and collaboration between teams, but Inker personalities and creativity are evident throughout personal workspaces.

You'll enjoy lots of stuff: free healthy snacks, a catered lunch on Thursdays, a casual dress code, happy hours, town-hall meetings, spontaneous brainstorming sessions, an annual Inkademy Awards night honoring the team members whose acts best demonstrate our core values, and so much more. Here's just a taste:

  • Competitive compensation and benefits including medical, dental, and vision coverage at a nominal cost
  • Generous personal leave + holidays, parental, military, and other leave
  • 401(k) Retirement with company match
  • Group life and AD&D insurance at no cost
  • Flexible Spending Accounts
  • Lead Well and Live Well programs available to all employees
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Are you friendly and highly motivated? Want to have an impact through the work that you do? Do you consider yourself a certified lover of custom t-shirts?

We need Inkers:

  • to serve on the "front lines" of winning and satisfying customers by directly assisting them with their orders, preparing and improving artwork for orders, and coordinating the entire process from design to delivery
  • to innovate in our large-scale Ruby environment developing high-volume customer facing applications
  • to keep everything going, from finance to marketing to our product offering and more

Most of all, we need team players who share our commitment to customer satisfaction and will learn quickly in our fun, intense, and results-oriented environment

CustomInk Reviews

3.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
CustomInk Chairman, President, CEO, and Co-Founder Marc Katz
Marc Katz
99 Ratings
  • "good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Reno, NV
    Current Employee - Sales in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CustomInk (More than 3 years)

    Pros

    The give you the keys to succeed

    Cons

    were growing fast and changes keep happening

    Advice to Management

    keep it up

See All 145 Reviews

CustomInk Interviews

Experience

Experience
55%
14%
30%

Getting an Interview

Getting an Interview
77%
16%
2%
1
1
1

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Merchandising Interview

    Anonymous Employee in Fairfax, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at CustomInk (Fairfax, VA) in January 2017.

    Interview

    The interview process consisted of one preliminary phone screen with the recruiter, followed by a videoconference with the hiring manager. The questions were about my interest in the position, the company, and related work experience. I was then asked to complete an exercise to test my skills and expertise in merchandising. A week later, I was asked to come in for a half day of in-person interviews, which included four one-hour interviews with various team members and an office tour. Everyone I spoke with was very passionate about the company and the culture. They were genuinely interested in understanding my previous experience, work-style, and how I would respond to various situations to ensure I was a good fit for the team and the company. This was one of the best interview experiences I’ve had, which is why I was excited to receive and accept the offer!

    Interview Questions

    • Tell me a time when you had to solve a problem and the steps you took to do it.   Answer Question
See All 78 Interviews

CustomInk Awards & Accolades

  • 100 Best Companies to Work For, Fortune Magazine, 2016
  • 15 Best Workplaces in Retail, Fortune, 2016
  • Top 100 Places to Work, Dallas Morning News, 2015
  • Top Workplaces (Midsize), The Washington Post, 2015
  • The 25 coolest offices of the 100 Best Companies, Fortune, 2015
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