Working at D&Y | Glassdoor

D&Y Overview

Huntsville, AL
51 to 200 employees
Subsidiary or Business Segment
Business Services
Unknown / Non-Applicable
D&Y exceeds expectations through cost-effective, high quality delivery by focusing on comprehensive, customized staffing for recruiting programs of all sizes. Our steadfast commitment to providing exceptional value to clinical professionals and clients alike ... Read more

Mission: D&Y provides innovative and comprehensive healthcare services to our clients and providers, challenging and rewarding work environments for our employees, and results that exceed expectations.

Company Updates

  • It was great having Junior Recruiters on hand to help with Take Your Child to Work Day!

  • D&Y held a book drive for the local St. Jude's clinic in Huntsville, we were able to collect and donate 450 books for the kids!

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D&Y – Why Work For Us?

Whether you are a provider seeking your next locum tenens opportunity or a recruiter in search of exceptional candidates to fill immediate or long-term openings, D&Y is your partner of choice. We have been placing healthcare providers in specialties from anesthesia to emergency medicine, hospital medicine to primary care and numerous subspecialties, for almost 30 years with unparalleled results.

Relationships are our business.

For our providers, a partnership with D&Y ensures we are invested in your career objectives. Not only are we committed to your next locum tenens placement, we have the connections to help you target your career options. For our clients, D&Y’s approach to staffing is not simply about meeting your needs; rather, it’s about establishing a partnership with your team, enabling us to provide a custom solution.

Let’s build your future together. Let’s build connections for life.

Director of Credentialing Services


Huntsville, AL

JOB DESCRIPTION OVERVIEW:  Oversee and monitor credentialing functions of department to ensure that all service deliverables and timelines for the completion of the internal and external credentialing tasks of D&Y provider assignments for TeamHealth client assignments and D&Y commercial client assignments are achieved in a professional, timely, and accurate manner according to Company defined service and quality expectations as well as being a strategic business partner increasing service deliverables to all internal and external clients through use of technology, improved training of departmental personnel, and proper workforce planning.



  • Ensures existing performance standards for getting all D&Y providers timely privileged for all assignments is achieved consistently by the department. Responsible for overall achievement of departmental productivity and service standards.
  • Develop and implement KPIs for all departmental roles within Credentialing Services.
  • Develop and implement new hire training program for all positions in Credentialing Services and ensure effective delivery of training to all departmental new hires.
  • Assure that all departmental personnel are properly trained in use of D&Y CRM and Credentials software system and documentation process in each.
  • Mentor and coach Credentials Manager(s) in effectively leading their personnel and ensuring managers conduct timely and quality KPI results meetings with each team member to positively reinforce performance results and for identification of developmental opportunities for team personnel.
  • Conducts long term planning for the Credentialing function in partnership with Company leadership through researching current efficiency levels, recommending improvement goals, identifying means to service increase in company staffing volume and workforce planning.
  • Communicates with TeamHealth Credentialing Leaders to ensure that D&Y is delivering the level of service and provider credentialing task completion in a timely and accurate manner to the TeamHealth Credentialing teams. Works with TeamHealth Credentialing Leaders to identify and implement process improvement in delivery of services.
  • Initiate monthly review of D&Y providers due for reverification in partnership with TeamHealth Legal Risk Management Services to achieve timely continued risk approval of D&Y providers.
  • Oversees the process for insuring malpractice coverage for all D&Y contracted providers and the annual malpractice renewal process.
  • Maintain personal adherence to professional confidentiality standards established within the department and in accordance with legal, ethical, and company policies.
  • Partners with sales leadership to resolve provider/client credentialing opportunities.
  • Perform special projects and other duties as assigned by Operations Director.


  • Bachelor’s Degree in business related discipline or equivalent professional experience desired.
  • Five or more years of relevant experience in physician and medical practice credentialing.
  • Five or more years of experience in the supervision, development and management of personnel.
  • Excellent organizational skills with the ability to handle multiple tasks simultaneously.
  • Excellent critical thinking skills, professionalism, reliable judgment and the ability to communicate in articulate manner both in writing and verbally.
  • Excellent computer skills with intermediate level of experience with Microsoft Word, Excel, Outlook and an ability to learn new computer applications. Knowledge of systems and software for credentialing.
  • Ability to perform accurate work in a timely manner and to meet internal service expectations.
  • Ability to adapt to frequent work interruptions.
  • Ability to work in a team environment.


  • Job is performed in a well-lighted, climate controlled modern office setting.
  • Occasional lifting/carrying up to 25 lbs.
  • Moderate to high stress level.
  • Prolonged sitting with extensive use of computer/PC and telephone.
  • Minimal bending and standing.
  • Extended work hours as warranted based on volume of assignments in process.
  • This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.


D&Y Reviews

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D&Y Chief Operating Officer Mark Kingsley
Mark Kingsley
12 Ratings
  • Featured Review

    Helpful (2)

    "Great place to grow, learn, and advance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staffing Consultant in Huntsville, AL
    Current Employee - Staffing Consultant in Huntsville, AL
    Positive Outlook

    I have been working at D&Y (More than a year)


    Excellent benefits, challenging yet rewarding work environment. Growth initiative is in full swing. It is fun to see a company so determined to add quality employees in an effort to grow business. Many people in management started out at the bottom floor and have advanced in the company As mentioned, the benefits are exceptional (one of the perks of working for a healthcare company). I would put our health insurance up against any other company. Great office environment, everyone seems to get along and like each other. Our work is a team effort so this is important and makes it easy to want to come to work every day.


    Lots of turnover, this is not the right job for everyone. Recruiters work hard and tend to generally make good money, but it does take lots of effort and time to build a book of business. There are metric goals in place to allow for commission earnings in the first 18 months. They are very achievable but not necessarily easy to hit. Best advice - plan on making "base salary" for the first year, and consider any commission you make during that time to be extra. People who have been here 2-3+ years generally make very good money. Simply put, if you aren't hitting most of the goals they lay out in the first year, this probably isn't the place for you.

    Advice to Management

    Keep on growing and providing the necessary tools for success. Have done a good job in this in the past year.

See All 52 Reviews

D&Y Interviews



Getting an Interview

Getting an Interview





    Recruiter Interview

    Anonymous Interview Candidate in Atlanta, GA
    No Offer
    Negative Experience
    Average Interview


    I applied online. I interviewed at D&Y (Atlanta, GA) in March 2017.


    Annoying. Had to meet with two different Managers. One was nice the other a devil. Then met with the entire team who said they were sick of meeting with people and asking the same questions over and over. Wow, how professional. I wasn't impressed.

    Interview Questions

    • What makes a good Recruiter? Why do you want to work here?   Answer Question
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