Working at DEFENDERS | Glassdoor


Indianapolis, IN
1001 to 5000 employees
Company - Private
Security Services
$500 million to $1 billion (USD) per year
DEFENDERS is a leader in the home security industry, providing safety and peace of mind to more than 1.5 million families nationwide. Since we emerged in 1998, we’ve grown from a company of few to having over 2,000 high performance team members, three locations in ... Read more

Mission: At DEFENDERS, we ensure our people are treated with respect and given the support they need to thrive. We provide each team member with opportunity for growth, leadership development, and the resources necessary to achieve their goals. We promote from within, hire up, and ... Read more

Company Updates


    Growth of Indy-based Defenders home-security company outpaces industry

    The residential security market is growing fast. Defenders, a local family-run company specializing in home security and smart-home technology, is growing faster. Fueled by a plethora of new digital and wireless technology, the home-security industry is growing 5 percent to 10 percent each year, according to multiple sources.

  • Happy Anniversary! DEFENDERS Founder, Dave Lindsey, shares the journey our company has been on over the past 20 years!

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DEFENDERS – Why Work For Us?

At DEFENDERS, you’ll join a culture where you’ll be supported, encouraged and motivated to become the best version of yourself – to grow into the leader your family, community and our organization needs. Our culture is intentionally dynamic, transformative and inspiring, because we believe that businesses don’t grow, people do. Are you willing to learn, take on challenges and grow like never before? We invite you to join our team of growth-oriented learners, competitive winners and humble servants. At DEFENDERS, you’ll be inspired to work harder on yourself than you do on your job.

How it all began: Founder Dave Lindsey's story, in Dave's words

During our first months in business we sold 6, then 15, then 30 security systems per month as we "learned the ropes" and recruited team members. By September 1998, we had assembled a team of 10 people. I really wanted to start the team out with a bang. I needed a catalyst, a point of focus, and I found it in a sales contest being conducted by ADT called, "Best Over Quota Contest." Each dealer's quota was based on the previous three months sales. I believed we had a great opportunity to win since our previous three months quota would be only 17 units. The prize was $15,000.

We went to work... selling, selling, selling. My living room was converted into our Sales Meeting War Room, my favorite artwork was covered up with a makeshift sales board and my entertainment center became an employee mailbox system. Administrative paperwork was handled from my back bedroom, complete with a board stretched out on the bed to form a desk, a computer and a borrowed fax machine. Side meetings and training sessions were often held on the front lawn. We were ENTREPRENEURS, making the rules up as we went.

We had no fear and knew we had a great product and wanted to meet as many people as possible. We went out together each day, feeding off each other's energy, encouraging each other and protecting as many families as we could find.

I was optimistic about our chances. Halfway through the month I placed a call to ADT headquarters, anxious to hear that we were one of the top companies. Instead I found out very CHALLENGING news. Our quota was not the 17 I expected, but due to fact we were new, we were assigned the minimum quota of 45! Nearly triple what we were originally targeting!

I remember that moment. I felt very alone. The whole team was in the other room getting psyched up for another big day. Just when we thought we were on our way to being big winners, the finish line had been moved way off into the distance.

As I looked into the mirror in our back bedroom/office, a smile quickly came over my face. WOW! What a problem to have. Only 60 days earlier we had sold 15 systems and now I was worried about winning a national sales contest. At that moment I asked myself one very simple question, "Is this challenge bigger than me, or am I bigger than it?". The answer was "I am bigger than it!".

So I walked out into the living room, looked each team member right in the eye and told them the new quota. Then I directed our focus to the good news. It was only half way through the month, we had sold 45 systems and were already at quota. We still had two weeks to ‘beat' that quota and do our best to win the contest. We walked out of that meeting, hit the field and had our best day yet!

We took it up a notch or two during those last two weeks and worked long hard days. Our installation crew tripled capacity to make sure all the systems we sold were installed the next day. By the end of the month, we had sold AND INSTALLED 142 security systems! We were 316% above our quota and 835% above our three month historical average.

Our team traveled with great pride to Denver, CO for the annual ADT convention and the excitement began to build. The weekend ended with a banquet. We were awarded top prize out of 350+ dealers around the nation! Our proud team walked away with the $15,000 check that night! DEFENDERS had become a top member of the ADT Dealer Program.

Over the next few years we would set many visions and achieve them the same way. Two months after that banquet we opened our second office and sold 125 systems from that office in the first month. We made a pledge to open a new office every 90 days, and we did, ending our first year with four offices.

We won that award because we believed we could. During our first year I watched as an engineer tried out sales management and not only excelled but quickly became a regional manger. A janitor joined our team and became the top regional sales person for ADT. A construction worker who was told that "he couldn't do sales" became a top rep and then a top branch manager. A frustrated star sales person found a place to use her know-how and apply it to building her own branch, without a lot of bureaucratic red tape. The list goes on and on… But all these people did one thing: THEY COMMITTED TO A VISION.

DEFENDERS is a place where people are able to RE-INVENT themselves and the company for the better. We've always tried to feed the "focused passions and dreams" that our key employees have brought with them as they have joined our team. We sure have come a long way from those early days of pounding the pavement door-to-door. The $15,000 that we won that night was not a great deal of money in the scheme of things, but it was a huge symbol of the culture we are always developing and building at DEFENDERS.


Becoming the best version of yourself doesn’t happen by accident – it’s the result of pursuing all the education and resources available to you. At DEFENDERS, we are called to grow and inspire leaders who love and serve people, so we invest heavily in our team members’ experience. By providing access to world-class online and in-person training and development resources, we give our team members everything they need to transform their lives and maximize their full potential.

10 Reasons to Start A Career with DEFENDERS

  1. Our People Are Our Brand
    Our people are our most important asset, that's why we named our company after them. Together, we are DEFENDERS. 
  2. World-Class Training Programs
    Join a company that will give you the best training in the world. DEFENDERS ranks #27 worldwide for the successful learning and development programs we provide our team members.
  3. Our Team Members Make a Difference
    Our team members aren't just leading at DEFENDERS, they are leading families, kid's soccer teams, volunteer organizations and church groups. They are building homes for the underserved in third world countries, working in homeless shelters and much more.
  4. Advance Your Career
    Most promotions are made within the company, giving you the opportunity to grow in your career, take on new challenges and become the leader you were meant to be.
  5. We Give Back
    We believe that companies have a greater purpose of giving back to others and serving communities. At DEFENDERS, you'll receive countless opportunities to serve; whether through your four paid service days every year, or traveling to Mexico and the Dominican Republic to build a home for a family in need.
  6. Our Team Members are Appreciated
    We go all in when it comes to recognizing our team members, and we do so through year-round rewards and recognition programs and events. Our largest recognition event is our annual Superstar Celebration, where our top performers (and a guest) are treated to an all-expense-paid trip to an exotic locale.
  7. We're a Growing Company
    DEFENDERS doubled in size during the economic recession, and we've continued to expand our business every year since our founding in 1998.
  8. Competitive Benefits & Perks
    DEFENDERS offers a variety of benefits and perks, including medical, dental and vision insurance, tuition reimbursement, gym reimbursement, free annual health screenings, service days, paid time off, and a company-matched 401(k), to name a few.
  9. Unlimited Education Opportunities
    We give our team everything they need to transform their lives and maximize their full potential. At DEFENDERS, you'll have unlimited access to personal development resources; such as online and in-person training, free books, book clubs, and an invitation to attend our National Leadership Convention – our annual event dedicated to the personal growth of each team member.
  10. Inclusive Work Environment
    At DEFENDERS, diversity is embraced, in human terms, as well as in diversity of thoughts and expression. Your ideas are heard and welcomed here.


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DEFENDERS President & CEO Jim Boyce
Jim Boyce
323 Ratings
  • Featured Review

    Helpful (6)


    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Newport, KY
    Current Employee - Sales Agent in Newport, KY
    Positive Outlook
    Approves of CEO

    I have been working at DEFENDERS full-time (More than a year)


    Pay, Environment, work/life balance, co-workers, managers, h.e.r.o.'s, atmosphere. This is the, single handedly, the best job i have ever had in my life. I have worked alot of places that are only concerned with bottom line, profit margins,..etc. Love working for a place that not only recognizes you as a person but also cares about you as a individual.


    Keep up the good work. I have not met every manager here but all of the ones that I have had the pleasure of meeting were all very plesant.

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DEFENDERS photo of: Invitation to annual DEFENDERS Super Star Trip
DEFENDERS photo of: DEFENDERS Volunteer at Junior Achievement BizTown
DEFENDERS photo of: At DEFENDERS, we make sure bad things don't happen to good people.
DEFENDERS photo of: Our Team
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DEFENDERS Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (14)  

    Sales Interview

    Anonymous Employee in Indianapolis, IN
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied through an employee referral. The process took 5 days. I interviewed at DEFENDERS (Indianapolis, IN) in December 2016.


    Meet with a sales director for 20 minutes and maybe a sales manager in the call center. Make sure to come 10 minutes early. Be ready to talk about culture and your sales experience. Have some success stories

    Interview Questions

    • When was a time when you had a customer who was giving you a hard time?   1 Answer
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DEFENDERS Awards & Accolades

  • Training Top 125, Training Magazine, 2014
  • Top 125 Organizations, Training Magazine, 2015
  • Top 125 Organizations, Training Magazine, 2013
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