Working at DFW International Airport | Glassdoor

DFW International Airport Overview

Dallas, TX
1001 to 5000 employees
1974
Government
Transportation Management
$100 to $500 million (USD) per year
DFW Airport, Air Transport World’s 2019 Airport of the Year, warmly welcomes more than 69 million customers along their journey every year, making DFW one of the most frequently visited superhub airports in the world.

Centered between its owner ... Read more

Mission: We create innovative, varied, and efficient experiences that open horizons. We celebrate a new way to travel by thinking ahead to make each traveler feel more welcome, no matter where they are coming from or headed to. We embody the local culture of hospitality for our customers ... Read more

Company Updates

  • Earlier this summer we announced the development of a brand new terminal. With this growth comes more possibilities to join DFW. Check out our latest career opportunities; we look forward to building the future with you.

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DFW International Airport Video

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DFW International Airport – Why Work For Us?


At DFW Airport, our beliefs take us to new heights. We demonstrate our values each day. They inspire our actions and our behaviors and help us achieve our results. They are the foundation that makes our people at our Airport thrive and succeed. 

Vision

Travel. Transformed. 

Mission

We provide an exceptional Airport experience for our customers and connect our community to the world.

Beliefs

YOU'RE IMPORTANT

We value you, your unique contributions and success.


STEPPING UP

You overcome obstacles and influence outcomes.


REACHING OUT

You collaborate with others to build trust and mutual success.


OWNING IT

You own the DFW experience and do the right things to achieve results.


INNOVATING WINS

You create leading edge solutions that set the standard. 



"DFW cares about the people that work for the organization. They do a great job in reminding employees the importance of work/life balance." 
-LaDonna Key, Program Controls Manager


Our employees are central to everything we do at DFWDFW Airport values its employees and is proud to provide a comprehensive benefits program we call, Total Rewards. We empower our employees to achieve optimal health, make meaningful connections, and become lifelong learners. The Airport continually evaluates the Total Rewards benefits program to help us attract and retain the best people.


Health

Life happens, and when it does, we offer employees a range of options for medical plans. Dental and vision coverage is also available for employees and their families.

DFW Airport has an onsite LiveWell Center and LiveWell Health Clinic. The LiveWell Center provides access to a full weight room, cardio machines, group fitness classes, personal trainers and more at no cost for all employees. Employees can also take advantage of our onsite LiveWell Health Clinic as another resource to seek medical care such as immunizations, preventative screenings and more – no copay required.

To encourage healthy behavior, the Airport offers a Wellness Incentive Program where employees can earn up to three days pay each year.


Pay

DFW Airport is committed to providing competitive pay and medical, dental and vision benefits in order to attract and retain the workforce needed to be an employer of choice.

Employees are eligible for longevity pay after completing one full year of service as a regular full-time employee by end of fiscal year.

The Board is committed to a pay-for-performance philosophy in order to reward each employee for his or her contribution to the Airport. Merit increases or lump sum awards will be based on individual performance.

Basic term life insurance and AD&D coverage is provided and is fully paid for by DFW Airport as an automatic benefit to all employees.


Savings

We offer two pre-tax savings plans – 401(a) and 457(b) – to help employees set aside funds for retirement.

DFW matches the employee’s contribution up to 7% and also makes available retirement planning sessions and financial planning assistance.


Time Off

We recognize that an employee’s overall well-being includes being able to take time off. We encourage a healthy work-life balance.

At DFW Airport, we offer eligible employees paid time off including holidays, vacation days, sick time and also short-term or long-term disability coverage.


Extras

Employees can enjoy all the ‘extras’ of working at DFW Airport, like free Airport parking, employee discounts at shopping and dining locations in the terminals, tuition assistance and legal advice and services. 


Overview of our Wellness Program

DFW Airport inspires a culture of holistic well-being so that everyone can lead balanced, healthy, energetic lives to achieve optimal results both at work and at home! DFW Airport’s employee wellness strategy is to enhance the physical, emotional and financial health of our employees and their families through awareness, education, tools, resources and inspiration.

  • Physical Health: We have a state of the art onsite LiveWell Center and satellite centers which give employees access to weights, cardio machines, group exercise classes, personal trainers, a Registered Dietician and more at no cost for employees. We also provide employees access to an onsite health clinic for primary / urgent care, immunizations and more.
  • Emotional Health: We go beyond just physical health and provide employees and their families resources to help with all of life’s demands.
  • Financial Health: We also provide financial education and resources to employees. Financial health integrates the current and future phases of an employee’s financial life and is not just limited to planning for retirement.


DFW Airport's Wellness Incentive Program 

To encourage healthy behavior, the Airport offers a Wellness Incentive Program where employees can earn up to three days pay each year. Of all eligible employees at the Airport, 95 percent of all eligible employees continuously earn one extra day of pay each year by participating in the wellness program. The Wellness Incentive award is based on participation during the fiscal year in three designated component areas: Assessments, Education and Awareness, and Lifestyle and Behavioral. 


Diversity & Inclusion

 
 
Our employees contribute their uniqueness, diverse experiences and perspectives to enhance our abilities to become a global super hub. -Sean Donohue, CEO
 
Thousands of passengers arrive from hundreds of destinations around the world every day at DFW Airport. We firmly believe the DFW team should reflect the same diversity seen across the Airport’s customers and community we serve. 
 
Employee Resource Groups are groups of employees who join together based on shared characteristics or life experiences. These groups are the cornerstone of the Airport’s strategic approach to diversity and inclusion, as they are actively involved in creating an environment where employees can thrive and promote a culture that values and encourages different perspectives, styles, and ideas. Employees have opportunities to connect with peers with shared interests and common backgrounds through six active groups.

In addition to these groups, we are proud to offer mentorship programs for women and young leaders, and recently expanded this opportunity to all employees thanks to the success and popularity behind it.


More about our Employee Resource Groups (ERG's): 

AACTION - African Americans Collaborating Towards Inclusion, Outreach and Networking creates an environment of empowerment, opportunity, inclusion and continuous learning for African-American employees while promoting leadership and community


FLI - Future Leaders Initiative empowers emerging leaders through professional development and networking, and creates opportunities to enhance DFW’s success.


HOLA - Hispanic Outreach by Leaders in Action works to foster an environment where Hispanic employees can grow and develop as leaders while serving the Airport and the community. 

LEAAD - Leading Excellence in Asian American Development provides professional leadership development to Asian employees and builds the DFW brand within the Asian community. 


SERVE - Supporting, Engaging, Recognizing Veteran Employees was established to encourage a culture that elevates awareness in the DFW community of what it means to SERVE and recognize the role of allies. 


WIN - Women’s Initiative Network is an ERG that focuses on educating, innovating and leveraging the talent of DFW Airport’s female employees. 


“It is important and exciting to see various teams coming together to make DFW the airport of choice. Teamwork has increased efficiency, helped bring better ideas to the table, take up new challenges, and keep the airport growing while providing safe and enjoyable experiences to our customers.”
-Ram Rehsi Singh, Senior Auditor 


DFW in the Community


Commitment to the Community
DFW recognizes and embraces its role as a community asset that helps drive economic vitality in North Texas. We strive to be a good neighbor that promotes goodwill and to make a positive community impact through DFW CARES, our employee volunteer and giving program. Each year, DFW employees invest thousands of volunteer hours and donate resources to the organizations and causes they care about most. 
 

Commitment to the Environment
DFW Airport is on a journey to reimagine what an airport can be. This starts with our commitment to integrate environmental, social and governance (ESG) best practices into our culture. We are proud to showcase DFW Airport’s industry leadership in this area. Every accomplishment is made possible because of the passion and dedication of the DFW Team. Together, we are shaping the future of air travel for our customers and the community. To view our Environmental, Social, and Governance (ESG) Report, visit www.dfwairport.com/esg
 
 
 
“Employees are the heart of DFW. Creating opportunities for them to express their generosity aligns with our values and the needs of the community.”
-JJ Cawelti, AVP of Community Engagement
 

Enhancing a Culture of Continuous Learning


At DFW Airport, we work hard to attract employees with the skills necessary to understand complex technologies and systems that will drive our strategic focus. Professional development is essential to building a capable workforce, and employees are given the opportunity to improve their knowledge, skills, and abilities to maximize performance in executing job responsibilities. Airport employees have access to a number of development options to enrich their professional growth through live classes and online learning experiences. 



DFW Strategic Plan

From day one, employees learn about the areas DFW Airport is focusing efforts. Through Passport Orientation and the strategic plan workshop, the 100 Minute Journey, every employee sees how they connect to the six Key Results in our strategic plan.

No matter your role, you will understand how what you do every day contributes to our success. 

Leadership Journey

At every level of the organization, employees have the potential to influence project and team outcomes – both internal and external to the company. Through the Leadership Journey, we offer learning opportunities that empower employees to increase the impact they have in their career and on DFW Airport’s success.

Whether an employee works within a team or is a leader of people, the airport offers best-in-class learning for any role along their Leadership Journey. 

Ways to Learn

Employees are encouraged to take advantage of all types of learning opportunities. Whether you participate in an instructor-led workshop or through an on-demand, self-paced course, you are able to continuously grow in your career and distinguish yourself through knowledge, experience and expertise.

The DFW LearningHub will support your learning in both online learning and instructor-led training events.

Technical Training

Everyone at the Airport requires a certain level of technical training and expertise. Our leaders work to help ensure you are provided with the training you need to perform and be successful in your role.

From driver and vehicle safety to runway inspection and aircraft de-icing, you’ll receive training specific to your new role at DFW Airport. 


"Thereʼs always more than one way to get the job done. I have seen us work to not only find solutions, but find innovative solutions. I love hearing the phrase, ‘another first at DFWʼ because thatʼs when I know we innovated and did it together as a team."
-Julie Pagenkopf, Concessions Compliance Analyst 


DFW International Airport Reviews

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Approve of CEO
DFW International Airport Chief Executive Officer Sean Donohue
Sean Donohue
85 Ratings
  • Featured Review

    Helpful (6)

    "6-Months in the job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator
    Current Employee - Coordinator
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DFW International Airport full-time (Less than a year)

    Pros

    Very Customer Experience focused. Very Employee Engagement focused. Benefits are great and start on the first day as a Board Employee. New hire orientation is just right - big picture and how you contribute.

    Cons

    If you need to replace your badge - it costs a large chunk of money.
    Parking can be a challenge, but they do provide a bus to take you from the terminal to the employee parking lot.

    Advice to Management

    Keep engaging the employees and set expectations in the actual position right up front. Training by co-workers can be less than you are expecting, so a level up might be a better choice for the on-the-job training.

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DFW International Airport Photos

DFW International Airport photo of: DFW Airport monument in front of DFW Airport Headquarters, named as Global Airport of the Year
DFW International Airport photo of: DPS members annual gathering to honor Corporal Richard David Barreda, who passed away on Friday, February 14, 1997
DFW International Airport photo of: Employees giving the DPS motorcycles a test run and learning more about the day to day life of an officer
DFW International Airport photo of: As part of National Night Out, employees are invited to take a seat in DPS vehicles and learn more from the officers in attendance
DFW International Airport photo of: DPS officers can have fun too, seen here was our DPS team taking part in a social media bluebonnet challenge
DFW International Airport photo of: Celebrating National Night Out, a great event where employees learn more about our DPS efforts
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DFW International Airport Interviews

Experience

Experience
53%
12%
35%

Getting an Interview

Getting an Interview
76%
8%
8%
4
4

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Public Relations Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at DFW International Airport.

    Interview

    Awesome environment, everyone was very nice and it seems to be a place that I've love to work. The recruiter stated that I would know something by either the end of the week air early the next week. They kept their word and I was contacted within the end of the week for a face to face interview. reached out to me and within a week I had a face to face interview.

    Interview Questions

    • Why is DFW Airport the place for you   2 Answers
See All 26 Interviews

DFW International Airport Awards & Accolades

  • Airport of the Year, Air Transport World, 2019
  • Best Large Airport, Airports Council International, 2018
  • Global Sustainability Development Leader, United Nations, 2018
  • Carbon Neutral Accreditation for Third Year, Airports Council International, 2018
  • Best Mobile App, Shorty Awards, 2018
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Pledges & Certifications

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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