Mission: DealerRater is a fast growing company that works to improve the automotive shopping experience.
At DealerRater our spirit to serve unites us. We embrace individuality and creativity, and share a passion for what we do.
I worked at DealerRater full-time (More than 3 years)
The people are by far the best reason to work at DealerRater. Everyone is friendly and helpful. The environment is relaxed and fun which make it easier to do your hardest work without feeling unnecessary pressure. It makes a difference to the clients when they are dealing with a happy customer service person. Management, when I left, were down to earth and showed compassion for it's employees. The pay was good and even the dealer clients became my friends.
The commute is a major con. I would be back there now if the commute getting there didn't take me an hour plus.
Advice to Management
Keep doing what your're doing and listening to your employees. Trust that your employees know best as they are on the front line talking to the clients everyday.
Typical process. Apply, phone call, set date/time, all were welcoming although I wasn't sure who did what.
There were a couple of sales managers I met with. One was very dry in his process with questions and didn't seem that engaging. The other seemed he was excited about being a Manager but not that experienced in the position. I believe he would have been my direct report.
Reasons for Declining
After reading these reviews, I still accepted the invite to interview because I thought i'd give the company the benefit of the doubt. There was nothing that overly impressed me through the interview process or interviews themselves to make me take the risk.