Working at Delaware North | Glassdoor

Delaware North Overview

Buffalo, NY
10000+ employees
1915
Company - Private
Catering & Food Service Contractors
$2 to $5 billion (USD) per year
Delaware North is one of the largest privately held hospitality and food service companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues ... Read more

Mission: Through our valued associates (employees), we will accomplish our vision by foreseeing and exceeding customer and client expectations, leveraging our unique perspective and experience gained over nearly a century, and using our core competencies revolving around customer service ... Read more

Company Updates

  • Accounting & Finance opportunities available in extraordinary locations nationwide! Join us Feb. 22nd for our virtual open house to learn more. Register today! http://glassdoor.com/slink.htm?key=vQ5Pw

    Discover an Accounting\/Finance Career with Delaware North

    Take your career beyond the ordinary-to the extraordinary. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you.

  • Happy Holidays from Delaware North!
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Delaware North – Why Work For Us?


Leaders in What’s Next

We strive every day to elevate the guest experience with fresh new ideas and innovative thinking – transforming destinations into centers of authentic culture, memorable brand connections, world-class cuisine, service excellence and thriving commerce. By leading the industry in “what’s next,” we’ve become a $3 billion force for change. Grounded in a century of family leadership and forward thinking, we believe strongly in the power of partnership and making the right investments for long-term success.

We believe deeply in our associates and high performing teams, and recognize that they are the heart of our culture and the key to our future. At Delaware North, every day you will play a part in providing extraordinary moments to people around the world. We aim to inspire our employees to reach their full potential, and are committed to investing in your development and success. As we continue to grow, it’s vital that we are continuously building our leaders for “what’s next.”

100 Years of Thinking Ahead

In 1915, brothers Marvin, Charles and Louis Jacobs took the first step toward realizing the American dream of their immigrant parents by establishing a modest popcorn and peanut vending business in Buffalo, New York. Through hard work, dedication and innovative thinking, that small business has grown to become one of the most well-respected and successful hospitality companies in the world.

Delaware North has seen its share of changes during the last century of operation. Yet, this much has remained constant: Future thinking and innovation are what we are about.

With those values leading the way – past, present and in the future – you’ll find us setting the stage for some of life’s great moments. Whether it’s the Australian Open, the Grammys, the World Series, dinner at a world-class resort or experiencing the national wonder of the Grand Canyon, we’re there. In fact, in moments like these and millions more like them, we’re there. Front and center or behind the scenes, we’re working passionately to make special experiences extraordinary.

 

As a global leader in hospitality, Delaware North’s expertise lies in creating moments of delight for millions of guests. All of the hard work done at every level of our organization has led to unparalleled success for our company today, and will be the foundation as we harness that energy to reach new heights.

That future will be built on a well-defined set of vision and value statements that guide our every action, helping us navigate toward a successful tomorrow.

OUR VISION

To delight guests by creating the world’s best experiences today while reimagining tomorrow.

OUR VALUES

Lean Forward: We are innovative creators who continually reimagine what’s next.

Come Together: We work collaboratively with each other and believe in the power of partnership.

Stand Up: We lead by example, own our decisions and take initiative.

Do Right: We value integrity and always do the right thing, especially when no one is looking.

Think Guest: The guest experience is at the heart of everything we do.

Because We Care

One of the hallmarks of Delaware North across all of our operations is the focus we put on stewardship and corporate social responsibility. Our proprietary stewardship platform, GreenPath®, helps ensure we carefully manage our environmental impact and positively contribute to the communities we serve.

THE ENVIRONMENT

GreenPath is our commitment to operating responsibly and protecting natural and cultural resources. To minimize the impact from our operations, we establish annual goals and implement improvements focused on reducing waste, water usage and energy consumption. We also make it a priority to display and protect historic artifacts and structures — in addition to investing in renovations and new construction.

THE COMMUNITY

We are active in the communities we serve, making our operations more than places we work; they are places we invest in because we believe in them. We partner with local organizations, contributing funds, services and employee volunteerism, and we embrace and share the remarkable stories about the special places in which we operate. In addition, we are committed to serving locally- and responsibly-sourced cuisine, and promote health and wellness initiatives throughout our operations.

Delaware North sets the stage for some of life’s great moments

From the first serve at an Australian Open final, to serving a stadium full of fans at the Super Bowl; from celebrity sightings at restaurants at LAX, to star gazing at Yosemite National Park. In these moments and in millions more like them, you’ll find Delaware North. No, you won’t find us center-stage. That’s not our role. And it’s not even our style. We work behind the scenes, making each experience, moment and memory the best it can be.

With locations on four continents, serving half-a-billion guests a year, it's not easy to come up with a simple phrase that captures all we do. Yes, we’re world leaders in culinary and hospitality. We’re specialists in serving up what fans crave, and at making travelers and visitors feel right at home. But here’s how we’d like you to really think of us. We’re a team 60,000 strong. Our role is to work behind the scenes to create world-class experiences. And our spirit, our passion, is to go beyond your expectations.

For organizations that value a long-term partner in hospitality and entertainment, Delaware North delivers unforgettable customer service and experiences fueled by seamless operations. Only Delaware North has the innovation, unparalleled experience and collaborative spirit that truly make a difference to our clients’ bottom line.

- See more at: http://www.delawarenorth.com/about/#sthash.hH46CIA4.dpuf
Delaware North sets the stage for some of life’s great moments

From the first serve at an Australian Open final, to serving a stadium full of fans at the Super Bowl; from celebrity sightings at restaurants at LAX, to star gazing at Yosemite National Park. In these moments and in millions more like them, you’ll find Delaware North. No, you won’t find us center-stage. That’s not our role. And it’s not even our style. We work behind the scenes, making each experience, moment and memory the best it can be.

With locations on four continents, serving half-a-billion guests a year, it's not easy to come up with a simple phrase that captures all we do. Yes, we’re world leaders in culinary and hospitality. We’re specialists in serving up what fans crave, and at making travelers and visitors feel right at home. But here’s how we’d like you to really think of us. We’re a team 60,000 strong. Our role is to work behind the scenes to create world-class experiences. And our spirit, our passion, is to go beyond your expectations.

For organizations that value a long-term partner in hospitality and entertainment, Delaware North delivers unforgettable customer service and experiences fueled by seamless operations. Only Delaware North has the innovation, unparalleled experience and collaborative spirit that truly make a difference to our clients’ bottom line.

- See more at: http://www.delawarenorth.com/about/#sthash.hH46CIA4.dpuf

EXTRAORDINARY OPPORTUNITIES & TOTAL REWARDS

Management / Salaried Opportunities

A Growing and Stable Organization

At Delaware North, you have the opportunity to help manage venues in some of the most well-known, high-profile settings in the world. We guide, challenge, and empower you to do great work and position yourself for advancement in a company known for growth, a collaborative culture, and developing leadership from within.

Full-Time & Part-Time Hourly Opportunities

Delaware North invites you to take your career beyond the ordinary to the extraordinary. At Delaware North, you’ll love where you work, who you work with and how your day unfolds. At locations around the world that range from awe-inspiring to action-packed, you’ll have the satisfaction of sharing your passion for what you do with colleagues dedicated to achieving the same goals.

Our team is made up of associates who have the drive and enjoy the thrill of making things happen. And once you join us, we will help you bring your career to life.

If you have a passion for guest service and interest in working in the hospitality sector, you have come to the right place. Whether you are seeking seasonal employment or are building your professional career, Delaware North offers unique and exciting environments to pursue your true passion.

Internship Opportunities

A world of opportunity.

At Delaware North, you have an opportunity to make an impact in a unique slice of the hospitality industry, working with colleagues who are passionate about what they do. We create memorable experiences in well-known, high-profile settings around the world. Because our business spans stadiums to casinos, airports to hotels, there’s no telling where your job can ultimately take you.

With us, you have the opportunity to learn and grow professionally, move functionally and geographically, and prepare yourself for advancement—all while doing engaging, satisfying work that brings new and different challenges every day. In our vibrant, growing company, every role and every position affects the business. The impact you make depends on you, your vision, and your drive.

Current Associates

Okay, we admit it. We love our jobs. We work at a company that is flat out cool. We are proud to be part of one of the most admired family owned hospitality companies in the world. If you are part of our team of more than 60,000 valued employee associates working at one of our global locations, you are at the right place. Here you will find news and information specifically for our current associates, including news about exciting happenings at Delaware North.

Total Rewards

Delaware North believes in a total rewards package that helps us recruit and retain the best associates in the industry. We have a comprehensive benefits program designed to give our associates the comfort, safety and stability they need to serve our guests each and every day. Below is a listing of many of our benefits:

  • 401(k) plan with company match 
  • Medical 
  • Dental 
  • Vision 
  • Life insurance 
  • Short-term disability 
  • Long-term disability 
  • Dependent care spending account 
  • Health care spending account 
  • Vacation 
  • Holidays 
  • Tuition assistance 
  • Training and development 
  • Company-paid training and certification (for chefs) 
  • Mentoring 
  • Wellness program 
  • Referral bonuses
  • Flexible work schedules 
  • Friends-and-family discounts to events and properties

Delaware North Reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Delaware North Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
176 Ratings
  • Featured Review

    Helpful (11)

    "Infinite Possibilities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Bartender in Grand Canyon Village, AZ
    Current Employee - Server/Bartender in Grand Canyon Village, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delaware North full-time (Less than a year)

    Pros

    I made one New Year's resolution for 2018, "Work outdoors, in moderate temperatures, with little or no supervision, in wide open spaces". Through process of elimination I decided to go to work for DNC starting in February this year. My first gig was tending bar outdoors at Maryvale Stadium in Phoenix for Brewers Spring Training for all of Feb. and March. My next gig was for Petco Stadium in San Diego for the Padres for all of April, I worked various positions, but mostly outdoors, mission accomplished. They asked me to stay for the entire season, but I had already committed to DNC's Yavapai Lodge for May thru October which is where I am currently and in just a few weeks will be working as a cocktail server in The Tavern's NEW outdoor patio as soon as it's finished. I love my company. Everyone has been so nice. It is a company of mutual accommodation. They understand the need for a life outside of work. Just yesterday I was offered a split shift full time bartending postion, a generous offer for someone so new, but I declined. I am treating all of my opportunities as a working vacation. I said it would take the joy out of working in the Grand Canyon and I would lose interest fast without the free time I currently have. He fully understood my position, and I will remain a FT, cocktail server, working outdoors, in wide open spaces, mid afternoon to closing, mornings free to explore this great National Park. DNC has 186 venues. At the end of October, it'll be cold here, so, a season or two at Lizard Island Resort in Australia is looking super enticing as my next goal. I really want to just say KUDOS to all the fantastic people I have come into contact with thus far. You are amazing and I am happy to be a part of this team.

    Cons

    I personally have not experienced any cons. I'm not the type of person to dwell on little things. I have heard stories from unhappy people to which I always say, "the difference between ordeal and adventure is attitude, change your attitude".

    Advice to Management

    Thank You!!

See All 917 Reviews

Delaware North Photos

Delaware North photo of: United Way Day of Caring
Delaware North photo of: Hans joined us in March 2019 as the Operations Events Manager at Wembley, we're looking forward to see him grow in his new role.
Delaware North photo of: Jaque joined the HR team in January as our HR Intern, she is with us until April - we hope you're time is rewarding!
Delaware North photo of: Continuing her career journey with Delaware North, Helen joined as an Accounts Payable Clerk in 2018, and has now progressed to Logistics Administrator at the London Stadium.
Delaware North photo of: Rhiannon began her Delaware North career journey at the start of January, Rhiannon is our new Sales
Delaware North photo of: Our IT Student Placement - Nick! Nick is based at Wembley and started his placement at the start of 2019!
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Delaware North Interviews

Experience

Experience
68%
20%
12%

Getting an Interview

Getting an Interview
55%
16%
13%
7
3
3
3

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Bartender Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. I interviewed at Delaware North in July 2018.

    Interview

    It was a job fair but was very well set up and executed. I went through the interview process and was actually hired on and just an awaiting my background check to come back so I can fill out my new hire packet

    Interview Questions

    • What I enjoyed about the industry   1 Answer
See All 165 Interviews

Delaware North Awards & Accolades

  • Top Resorts in Northern California, Condé Nast Traveler Readers’ Choice Awards, 2013
  • Silver Spoon Award, Venues Today, 2013
  • Employer of the Year, Wayne ARC, 2013
  • Best Outback Experience, Australian Gourmet Traveller Travel Awards, 2013
  • Business of the Year, Mariposa County Chamber of Commerce, 2013
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Work at Delaware North? Share Your Experiences

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