Working at Delaware North | Glassdoor

Delaware North Overview

Buffalo, NY
10000+ employees
1915
Company - Private
Restaurants, Bars & Food Services
$2 to $5 billion (USD) per year
Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for over 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality ... Read more

Mission: Through our valued associates (employees), we will accomplish our vision by foreseeing and exceeding customer and client expectations, leveraging our unique perspective and experience gained over nearly a century, and using our core competencies revolving around customer service ... Read more

Company Updates

  • Accounting & Finance opportunities available in extraordinary locations nationwide! Join us Feb. 22nd for our virtual open house to learn more. Register today! http://glassdoor.com/slink.htm?key=vQ5Pw

    Discover an Accounting\/Finance Career with Delaware North

    Take your career beyond the ordinary-to the extraordinary. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you.

  • Is a career change in your plans for 2017? Join us on Dec. 8th for our virtual career fair! Exciting opportunities nationwide! http://glassdoor.com/slink.htm?key=vQab0

    Leaders in What\'s Next

    Take your career beyond the ordinary-to the extraordinary. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you.

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Delaware North – Why Work For Us?


 

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work,

who you work with,

and how your day unfolds.

Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth.

If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

EXTRAORDINARY OPPORTUNITIES & TOTAL REWARDS

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Management / Salaried Opportunities

A Growing and Stable Organization

At Delaware North, you have the opportunity to help manage venues in some of the most well-known, high-profile settings in the world. We guide, challenge, and empower you to do great work and position yourself for advancement in a company known for growth, a collaborative culture, and developing leadership from within.

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Full-Time & Part-Time Hourly Opportunities

Delaware North invites you to take your career beyond the ordinary to the extraordinary. At Delaware North, you’ll love where you work, who you work with and how your day unfolds. At locations around the world that range from awe-inspiring to action-packed, you’ll have the satisfaction of sharing your passion for what you do with colleagues dedicated to achieving the same goals.

Our team is made up of associates who have the drive and enjoy the thrill of making things happen. And once you join us, we will help you bring your career to life.

If you have a passion for guest service and interest in working in the hospitality sector, you have come to the right place. Whether you are seeking seasonal employment or are building your professional career, Delaware North offers unique and exciting environments to pursue your true passion.


Internship Opportunities

A world of opportunity.

At Delaware North, you have an opportunity to make an impact in a unique slice of the hospitality industry, working with colleagues who are passionate about what they do. We create memorable experiences in well-known, high-profile settings around the world. Because our business spans stadiums to casinos, airports to hotels, there’s no telling where your job can ultimately take you.

With us, you have the opportunity to learn and grow professionally, move functionally and geographically, and prepare yourself for advancement—all while doing engaging, satisfying work that brings new and different challenges every day. In our vibrant, growing company, every role and every position affects the business. The impact you make depends on you, your vision, and your drive.

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Current Associates

Okay, we admit it. We love our jobs. We work at a company that is flat out cool. We are proud to be part of one of the most admired family owned hospitality companies in the world. If you are part of our team of more than 60,000 valued employee associates working at one of our global locations, you are at the right place. Here you will find news and information specifically for our current associates, including news about exciting happenings at Delaware North.

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Total Rewards

Delaware North believes in a total rewards package that helps us recruit and retain the best associates in the industry. We have a comprehensive benefits program designed to give our associates the comfort, safety and stability they need to serve our guests each and every day. Below is a listing of many of our benefits:

  • 401(k) plan with company match 
  • Medical 
  • Dental 
  • Vision 
  • Life insurance 
  • Short-term disability 
  • Long-term disability 
  • Dependent care spending account 
  • Health care spending account 
  • Vacation 
  • Holidays 
  • Tuition assistance 
  • Training and development 
  • Company-paid training and certification (for chefs) 
  • Mentoring 
  • Wellness program 
  • Referral bonuses
  • Flexible work schedules 
  • Friends-and-family discounts to events and properties

 

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Company Values

In over 100 years of operation, we've seen our share of changes. But at least one thing is constant: our integrity, the value our clients mention most often when speaking about Delaware North. Add a few other old-fashioned qualities like hard work, determination, service, generosity and honesty, and you begin to get the picture.

From the beginning, we've embraced our clients, our customers and our dedicated associates, who continually achieve new levels of success in delivering hospitality across the globe.

Our founders figured out early on not only is it possible to be ethical and successful, they wouldn't have it any other way. Every generation of the Jacobs family has embodied the ideal of our founders and inspired us to do the same.

That's our heritage. Our corporate values. And the Delaware North difference.

Corporate Social ResponsibilityFrom our earliest days as the startup company of three immigrant brothers, Delaware North has had a deep sense of responsibility for the lives it touches through its work as a global leader in hospitality and food service. With more than 200 locations across three continents, our reach has grown considerably during the past 100 years, and so, too, our commitment to make the world a better place. 

Global Stewardship - Delaware North associates have always understood that being a good neighbor necessitates a commitment to conservation stewardship. We are advocates of the environment involved in stewardship development and stewardship management in order to help make the world a better place. 

Greenpath - Long before green was fashionable, Delaware North set about the task of establishing an environmental management system to help protect the parks in its care. That was the beginning of GreenPath®, the first environmental management system of a U.S. hospitality company to be registered to the standards put forth by the International Organization for Standardization (ISO 14001).  Now in place companywide, GreenPath has made a remarkable difference. It has helped us divert thousands of tons from the solid waste stream, save millions of gallons of water, reduce energy consumption and devise new and better ways of doing things. 

Guestpath - At Delaware North, we have created one of the most sought-after guest service management programs in the industry. GuestPath is a comprehensive and continual process-improvement platform that touches every aspect of the operation.

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Delaware North sets the stage for some of life’s great moments

From the first serve at an Australian Open final, to serving a stadium full of fans at the Super Bowl; from celebrity sightings at restaurants at LAX, to star gazing at Yosemite National Park. In these moments and in millions more like them, you’ll find Delaware North. No, you won’t find us center-stage. That’s not our role. And it’s not even our style. We work behind the scenes, making each experience, moment and memory the best it can be.

With locations on four continents, serving half-a-billion guests a year, it's not easy to come up with a simple phrase that captures all we do. Yes, we’re world leaders in culinary and hospitality. We’re specialists in serving up what fans crave, and at making travelers and visitors feel right at home. But here’s how we’d like you to really think of us. We’re a team 60,000 strong. Our role is to work behind the scenes to create world-class experiences. And our spirit, our passion, is to go beyond your expectations.

For organizations that value a long-term partner in hospitality and entertainment, Delaware North delivers unforgettable customer service and experiences fueled by seamless operations. Only Delaware North has the innovation, unparalleled experience and collaborative spirit that truly make a difference to our clients’ bottom line.

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Delaware North sets the stage for some of life’s great moments

From the first serve at an Australian Open final, to serving a stadium full of fans at the Super Bowl; from celebrity sightings at restaurants at LAX, to star gazing at Yosemite National Park. In these moments and in millions more like them, you’ll find Delaware North. No, you won’t find us center-stage. That’s not our role. And it’s not even our style. We work behind the scenes, making each experience, moment and memory the best it can be.

With locations on four continents, serving half-a-billion guests a year, it's not easy to come up with a simple phrase that captures all we do. Yes, we’re world leaders in culinary and hospitality. We’re specialists in serving up what fans crave, and at making travelers and visitors feel right at home. But here’s how we’d like you to really think of us. We’re a team 60,000 strong. Our role is to work behind the scenes to create world-class experiences. And our spirit, our passion, is to go beyond your expectations.

For organizations that value a long-term partner in hospitality and entertainment, Delaware North delivers unforgettable customer service and experiences fueled by seamless operations. Only Delaware North has the innovation, unparalleled experience and collaborative spirit that truly make a difference to our clients’ bottom line.

- See more at: http://www.delawarenorth.com/about/#sthash.hH46CIA4.dpuf
Delaware North sets the stage for some of life’s great moments

From the first serve at an Australian Open final, to serving a stadium full of fans at the Super Bowl; from celebrity sightings at restaurants at LAX, to star gazing at Yosemite National Park. In these moments and in millions more like them, you’ll find Delaware North. No, you won’t find us center-stage. That’s not our role. And it’s not even our style. We work behind the scenes, making each experience, moment and memory the best it can be.

With locations on four continents, serving half-a-billion guests a year, it's not easy to come up with a simple phrase that captures all we do. Yes, we’re world leaders in culinary and hospitality. We’re specialists in serving up what fans crave, and at making travelers and visitors feel right at home. But here’s how we’d like you to really think of us. We’re a team 60,000 strong. Our role is to work behind the scenes to create world-class experiences. And our spirit, our passion, is to go beyond your expectations.

For organizations that value a long-term partner in hospitality and entertainment, Delaware North delivers unforgettable customer service and experiences fueled by seamless operations. Only Delaware North has the innovation, unparalleled experience and collaborative spirit that truly make a difference to our clients’ bottom line.

- See more at: http://www.delawarenorth.com/about/#sthash.hH46CIA4.dpuf

Delaware North Reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Delaware North Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
190 Ratings
  • "Employment Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Delaware North part-time

    Pros

    Great company to work for

    Cons

    Hard to pick up extra shifts

See All 635 Reviews

Delaware North Photos

Delaware North photo of: We have moved in! New Delaware North HQ
Delaware North photo of: Celebrating Earth Day!
Delaware North photo of: Proud Past, Inspired Future
Delaware North photo of: Coffee bars on every floor
Delaware North photo of: Lobby of our new HQ
Delaware North photo of: Office view of Lake Erie
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Delaware North Interviews

Experience

Experience
67%
23%
8%

Getting an Interview

Getting an Interview
53%
15%
15%
9
2
2
0

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Delaware North.

    Interview

    Asked if I had work experience. Described the job. Gave me an offer and had me sign a paper that same day. One on one interview. They'll do a background check and let you know if you are accepted.

    Interview Questions

See All 119 Interviews

Delaware North Awards & Accolades

  • Best of Gaming, Casino Player Magazine, 2016
  • Best Use of Digital Media, Springboard, 2015
  • Best of Gaming (New York), Casino Player Magazine, 2015
  • Top Resorts in Northern California, Condé Nast Traveler Readers’ Choice Awards, 2013
  • Silver Spoon Award, Venues Today, 2013
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Work at Delaware North? Share Your Experiences

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