Working at DentaQuest | Glassdoor

DentaQuest Overview

Boston, MA
1001 to 5000 employees
2001
Subsidiary or Business Segment
Insurance
$2 to $5 billion (USD) per year

Working at DentaQuest

DentaQuest is the largest dental benefits administrator in the United States and largest in the Medicaid space, but we are one-of-a-kind in the approach we take to improving oral health. The innovative dental benefits solutions we offer to our clients are delivering better ... Read more

Mission: To Improve the Oral Health of All.
DentaQuest is driven by our mission to improve the oral health of all, to achieve a nation free of dental disease. A nation where no child suffers from the pain of tooth decay. Where adults keep all their teeth for their entire lives ... Read more

DentaQuest – Why Work For Us?


 

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​​​​DentaQuest is driven by our mission to improve the oral health of all, to achieve a nation free of dental disease. A nation where no child suffers from the pain of tooth decay. Where adults keep all their teeth for their entire lives. Where every person has access to quality dental care.

DentaQuest is the third largest dental benefits administrator in the United States, but we are one-of-a-kind in the approach we take to improving oral health. The innovative dental benefits solutions we offer to our clients are delivering better outcomes at a lower cost to more than 17 million members across the United States. We are developing new ways to improve the effectiveness of care delivered through private dental offices, hospital-based clinics, and safety net dental programs through the research and clinical care practiced at the DentaQuest Institute. The DentaQuest Foundation is working with local, state, and national partners to raise oral health awareness and promote effective oral health solutions.​​​


​​​If you are looking for a challenging career, DentaQuest is looking for you.​​

 

DentaQuest administers dental programs that improve the oral health of millions of Americans. Our status as an acknowledged oral health leader is a testament to the exceptional contributions of our employees. Join our team and help us reach the next level of success.

DentaQuest’s mission is to improve the oral health of all, and in addition to dental program administration we carry out this mission through philanthropy and research. The DentaQuest Foundation works with local and national partners to influence systems that promote oral health. The DentaQuest Institute provides clinical care and practice management solutions that help providers improve the delivery of oral health services.

We are a growing, financially sound company that offers competitive salaries and a broad range of benefits. We also offer a creative environment that will encourage you to do your best work. Work-life balance is a priority at DentaQuest, and we offer many paths for career advancement.

DentaQuest is an equal opportunity employer. Your work history is the best measure of the value you will bring to our company. We do not base employment decisions on a race, religion, color, national origin, gender, sexual preference, marital status, age, veteran status, or disability unrelated to one’s ability to do their job.

Thank you for visiting our site. We are delighted that you are considering DentaQuest.

 

​​Why Work For Us?​​

​​Recruiting and retaining a high quality staff is essential to our success. We offer a broad range of employee benefits to attract and retain the best talent in the industry. Benefits of working with DentaQuest include:

    • Competitive Salary
    • Great insurance benefits
    • Emphasis on work/life balance
    • Advancement opportunities
    • Community service opportunities

We’ll give you a work environment in which you’ll feel motivated to do your best work.

 

Benefits

DentaQuest’s broad range of employee benefits represents value for you and your family. It’s just another way for us to honor the contributions of our employees. Benefits include:

  • Medical and dental insurance (including domestic partner coverage)
  • 401(k) plan with company match 
  • Employer discretionary contribution
  • Short- and long-term disability insurance
  • Basic and supplemental life insurance
  • Tuition reimbursement
  • Medical and dependent care reimbursement accounts
  • Employee assistance program
  • Child and elder care referral resource
  • Employee discount purchasing programs​​​


"DentaQuest has allowed me to make a real difference in the lives of the members we serve."

- Carolyn, Utilization Management Manager


"I began working with DentaQuest as a supervisor in the summer of 2010. I am ecstatic to be a part of this rapidly growing organization. After just 2 years, I was promoted into a managerial role. The compensation and benefits are competitive, the people are amazing, and the opportunity for advancement is awesome. In 2.5 years, I have learned so much about the importance of oral health and how it affects our lives."

- Shareza, Customer Care Manager


"The management team is easy to work with. They give me the tools I need to be successful in my job."

- Jim, Internal Auditor


Our Commitment to Diversity

Our Vision

We value the contributions of all individuals and honor the differences in background and perspective that they bring to the company.

We recognize the importance of maintaining a diverse population, and are committed to keeping diversity a part of our everyday culture. 

Our Mission

We will incorporate diversity planning as part of our business strategy.

Our Goals

  • Attract and retain a high-performing workforce
  • Promote workplace diversity
  • Encourage personal development and growth
  • Develop relationships with diverse community partners

DentaQuest is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, sex, age, disability, marital status, or sexual orientation.


Mission Month: Giving back to the community

 

In 2012, DentaQuest employees contributed 5,000 hours of community service as part of its first community service day, part of a Mission Month. We kept the spirit of community service alive in 2013 during Mission Month activities in October, 2013. Employees in six DentaQuest locations – Florida, Maryland, Massachusetts, South Carolina, Texas and Wisconsin – volunteered their services with organizations including Habitat for Humanity, the Humane Society, nursing homes and food banks. It’s our way of giving back to the communities where we live and work. As a new DentaQuest employee, we’ll invite you to roll up your sleeves and help us carry out our mission.

 

Get a close-up look at DentaQuest employees participating in Mission Month 2012 by clicking on this YouTube link: https://www.youtube.com/watch?v=WbJlJaapYQw

DentaQuest Reviews

2.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Steve Pollock
43 Ratings
  • Featured Review

    Helpful (6)

    "Outstanding forward thinking company; best at what they do"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have worked for Dentaquest for 10+ years and have had significant professional growth and success. The leadership does a great job of recognizing top performers and collaborates to achieve mutual goals. I completely disagree with the recent negative reviews. It sounds like sour grapes from individuals that were put on notice for poor job performance and attitudes. It has been a two way street - do your job without a sense of entitlement and negativity and you will move forward and enjoy your career/job. Blaming management and the company probably isn't the answer.

    Cons

    Communication between different areas needs improvement

    Advice to Management

    Continue investing in people and technology

See All 158 Reviews

DentaQuest Interviews

Experience

Experience
50%
12%
37%

Getting an Interview

Getting an Interview
70%
17%
5%
5

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Representative I Interview

    Anonymous Employee in Columbia, SC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2+ weeks. I interviewed at DentaQuest (Columbia, SC) in May 2017.

    Interview

    I applied two times. The second time, I received an email invitation for a phone screen. I spoke with recruiter and she went over the job details and salary. I was offered an onsite interview with the Customer Service Representative Supervisor. He advised I will hear something back within a week or so. Well, the next day, the recruiter called back and extended an offer. I was excited and shocked at the same time. I was shocked because of the quick response. I am looking forward to contribute to the company.

    Interview Questions

    • What interested you about Dentaquest?   1 Answer
See All 21 Interviews

DentaQuest Awards & Accolades

  • Best Companies for Workers Over 50, AARP, 2009
  • Best Companies for Workers Over 50, AARP, 2008

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