Working at DentaQuest | Glassdoor

DentaQuest Overview

Boston, MA
1001 to 5000 employees
2001
Company - Private
Insurance Carriers
$2 to $5 billion (USD) per year
The first thing most people notice about you is your smile, but a good-looking mouth is about more than confidence and self esteem. A healthy mouth is directly connected to overall health. In fact, oral health issues have been linked to various conditions from heart disease to ... Read more

Mission: At DentaQuest, it’s our mission to improve the oral health of all and achieve a nation free of dental disease. A nation where no child suffers from the pain of tooth decay. Where adults keep all of their teeth – whether they live in urban or rural areas or ... Read more

DentaQuest – Why Work For Us?


 

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The four parts of DentaQuest – Benefits, Care Group, Institute and Foundation – work alongside each other to advance person-centered solutions and build powerful networks of advocates to ensure positive, lasting systemic change. We are driven by our mission to improve the oral health of all and to get there, DentaQuest is changing the oral health industry from the inside out.

  1. DentaQuest is the leading dental benefits administrator in the United States and largest in the Medicaid space. Through strong partnerships and dedication, we create unrivaled programs that help 24+ million people access quality, affordable dental care.
  2. As a collective of the industry’s brightest minds, the DentaQuest Institute is constantly exploring, testing, evaluating and sharing progressive models of care and preventive practices in an effort to fundamentally shift the way we think about the practice of dentistry, from safety net to hospital to private dental programs.
  3. The DentaQuest Foundation supports a powerful network of public health activists, policymakers, providers and grassroots organizers at the center of the oral health movement. Combining philanthropic investments, guidance and partnerships, we drive lasting oral health improvement on national, state and local levels.
  4. By bringing culturally-relevant, prevention-focused care to underserved communities especially rural areas –DentaQuest Care Group is expanding access to care that is essential to long-term health. Our unique approach is helping set a new standard for quality, cost-efficient, person-centered care

Click Here To Learn More About Us  



Our teams make a real difference in the lives of others. They’re innovative, constantly pushing forward creative solutions that have a tangible impact on the success of our partners, the wellbeing of our members, and the vibrancy of our communities.

It’s an approach that sets us apart - and it’s how we’ve grown into a financially sound organization that helps millions of people stay healthy.

All of our team members have opportunities to further their education and advance their careers through offerings like companywide training, certifications, and tuition assistance. Cultivating that desire to excel and expand is critical to our success as an organization committed to both social impact and business growth.

We recognize that employees with fulfilling personal lives do the best work. Our work-from-home opportunities and flexible schedules help our team members meet family needs and personal responsibilities conveniently - and work when they can accomplish the most. We also encourage team members to live the mission – offering group volunteer opportunities, individual time off for volunteering, corporate matching programs, and more.

Please visit our Careers Page

 


Why DentaQuest?                               

Our DentaQuest employees are our strongest asset! Recruiting, Engaging and Retaining employees whose strong focus is on living our mission, vision, and innovation is essential to our success.

We’ll give you a work environment in which you’ll feel motivated to do your best work.

 Benefits

DentaQuest attracts top talent, and we compensate accordingly by offering competitive salaries with one of the best benefits packages in our industry:

Below are just some of the Benefits and Perks we offer:

  • Medical and Dental Insurance (Includes Domestic Partner Coverage)
  • 401(k) Plan with Company Match
  • Generous Paid Time Off + Floating Holidays  and Volunteer Day
  • Employer Discretionary Contribution
  • Short and Long Term Disability Insurance
  • Tuition Reimbursement
  • Medical and Dependent Care Reimbursement Accounts
  • Employee Assistance Program
  • Child and Elder Care Referral Resource
  • Employee Discount Program
  • Gym Membership Discount and Reimbursement
  • Adoption Assistance
  • Prepaid Legal and Identity Theft Benefits
  • Work from home / flexible schedules
  • Company Events – Mission Month, Holiday parties, Team Outings, Year round Volunteer Events
  • Career Growth – Companywide trainings, certification  and internal mobility opportunities
  • Free Parking / MBTA Commuter discount (Boston Location)


"DentaQuest has allowed me to make a real difference in the lives of the members we serve."

- Carolyn, Utilization Management Team Member


"I began working with DentaQuest as a supervisor in the summer of 2010. I am ecstatic to be a part of this rapidly growing organization. After just 2 years, I was promoted into a managerial role. The compensation and benefits are competitive, the people are amazing, and the opportunity for advancement is awesome. In 2.5 years, I have learned so much about the importance of oral health and how it affects our lives."

- Shareza, Customer Care Team Member


"The management team is easy to work with. They give me the tools I need to be successful in my job."

- Jim, Finance Team Member


Commitment to Diversity

For more than 50 years, our teams have worked together to improve the oral health of all and help people get the best possible dental and vision coverage. Our ability to outperform the competition has depended 100% on the diversity of our team members who inspire each other, contribute unique interpretations of the challenges we face, and devise innovative solutions that create a lasting impact.

As our industry continues to evolve, so do the needs of our members and partners. To meet these needs and build on our success, we have to be smarter and more creative than the rest. That’s why we’re committed to harnessing the strength of our differences and cultivating trust in an environment where all of our team members feel represented, truly valued for their contributions, and included in our business decisions.

DentaQuest’s leadership has made it a priority to attract and retain top talent on our innovative, diverse teams. Check out our CEO Steve Pollock’s HuffPost article, “We Can Get Ahead At Work By Embracing Diversity. Here’s Why.”

 

Our Diversity Goals

  • Attract, develop, and retain a skilled and high-performing diverse employee population
  • Create and maintain processes that promote an integrated diversity and employee relations strategy across business units
  • Promote an inclusive culture that encourages personal development and growth
  • Create and maintain effective relationships with diverse communities, businesses, and markets

DentaQuest is an equal opportunity employer. Your work history is the best measure of the value you’ll bring to our organization. We don’t base employment decisions on race, religion, color, national origin, gender, sexual preference, marital status, age, veteran status, or disability unrelated to one’s ability to do their job.

Every day we work with people who find it challenging to make ends meet and stay healthy. It’s an honor to be able to support our local communities so that more children have places to play and learn, and more families have healthy food to eat and a roof over their heads.

Citizenship Initiatives                                                                              

The more we give, the happier and more connected we feel. Throughout the year our teams give back to their communities: We run back-to-school backpack drives so kids can succeed in school. We support the Special Olympics and Missions of Mercy that help thousands get the dental care they need. We walk to raise awareness for pancreatic cancer. We visit local schools to engage kids with fun facts about healthy mouths through donated books. Giving back in this way is a great stress reliever that helps our teams feel more connected to their communities.

Read more about our Citizenship Initiative.

Fall: Our annual Mission Month

At DentaQuest, we all get excited when Fall rolls around. Across just one month, our teams contribute more than 2,700 hours in volunteer service to a range of organizations. For instance, we revitalize community gardens at local elementary schools, enhance temporary housing for families with sick children, and write letters and cards to U.S. troops stationed around the world.

Check out this video of our Mission Month 2016.

OurValues

Our teams got together and created the following guiding values for our work:

  • Collaborate and respect each other's diversity to achieve a common mission.
  • Stay positive, get involved, and collectively affect lives.
  • Do the right things for the right reasons.
  • Try new things, learn from mistakes, and continuously improve.
  • Go beyond expectations.
  • Have fun!

 






DentaQuest Reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Steve Pollock
85 Ratings
  • Helpful (3)

    "The Mission is Key"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DentaQuest full-time (Less than a year)

    Pros

    DentaQuest hires great people, who are smart and qualified. The company is very mission and goal oriented and has set ambitious goals for being the leading voice in oral health. There's still a lot of work to be done to get there, but the right steps are being taken, and the people are very driven to deliver.

    Work-life balance has been very good for me. I feel autonomous and I make an impact, but I still have a personal life and it's very nice.

    Cons

    The whole company needs a huge investment in tech upgrades. There's a new CIO who will hopefully drive success, but it's going to be a very large upgrade.

    Change is slow around here. Part of that's industry, part of it's the technical limitation, part of it is people have worked here for decades and are used to things a certain way. There could be an internal cultural revolution to tie into the public one.

    Advice to Management

    There needs to be a regular model that gathers feedback to management and create changes that employees are wishing for. Do an ENPS from a 3rd party, Officevibe, or another service to address ideas an concerns. It's a little too old school of a system right now, and nothing anonymous or scheduled.

    Please, please, please invest in tech on a recurring scale so you're not always playing catch up.

See All 210 Reviews

DentaQuest Photos

DentaQuest photo of: Living Our Values, Have Fun
DentaQuest photo of: Mission Month 2017
DentaQuest photo of: Celebrating Smiling Families at our fun filled Summer Outing ..
DentaQuest photo of: Celebrating Smiling Families at Our Summer Outing
DentaQuest photo of: Celebrating Smiling Families at Our Summer Outing
DentaQuest photo of: Summer Outing at our Alabama Office
See All PhotosSee All

DentaQuest Interviews

Experience

Experience
50%
13%
37%

Getting an Interview

Getting an Interview
72%
16%
6%
3
3

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1.  

    Operations Analyst Interview

    Anonymous Interview Candidate in Boston, MA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at DentaQuest (Boston, MA) in April 2019.

    Interview

    Arranged a phone interview and the day before the interview I received a notice that the interview canceled. I reached out to find out why and a different person responded and stated that he was new and the meeting was still on. The day of the interview he doesn't call so I reach out again to see what happens and he responds that he was called into an "emergency meeting." We reschedule for later in the day and he calls me an hour earlier than we had agreed upon. He asks me one question and doesn't seem interested in my answer at all. He then rambles about how things are very busy and will write up a response for the hiring manager and hangs up. Interview lasted 10 mins according to my phone. To say that I felt like he was blowing me off is an understatement.

    Interview Questions

    • Tell me about your current role. That was honestly the only information he requested from me.   Answer Question
See All 35 Interviews

DentaQuest Awards & Accolades

  • J.D. Power Award - Member Satisfaction, http://dentaquest.com/, 2016
  • Best Companies for Workers Over 50, AARP, 2009
  • Best Companies for Workers Over 50, AARP, 2008
  • Customer Satisfaction, J.D. Power Award, 2018
See More

Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

Returnships

Offer formal "internships" for mid-career people or those returning to the workforce

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