Working at Department for Work And Pensions | Glassdoor

Department for Work And Pensions Overview

Work Here? Get a Free Employer Account
London, England (UK)
5001 to 10000 employees
Unknown / Non-Applicable per year
The Department for Work and Pensions (DWP) is responsible for welfare and pension policy and is a key player in tackling child poverty. It is the biggest public service delivery department in the UK and serves over 20 million customers.

Department for Work And Pensions Reviews

Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
37 Ratings
  • "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO


    Nice environment. Good pay. Interesting work.


    I had a really long commute.

    Advice to Management

    No advice

See All 139 Reviews

Department for Work And Pensions Photos

Department for Work And Pensions photo of: 409 Kennington Road (Photo thanks to Geograph user Stephen Richards, Some Rights Reserved)
Department for Work And Pensions photo of: Department for Work and Pensions, Exeter (Photo thanks to Geograph user Derek Harper, Some Rights Reserved)
Department for Work And Pensions photo of: Ebury House, Dee Street, Aberdeen (Photo thanks to Geograph user Bill Harrison, Some Rights Reserved)
Department for Work And Pensions photo of: Herlander
Department for Work And Pensions photo of: DWP
See All PhotosSee All

Department for Work And Pensions Interviews

Interview Experience

Interview Experience

Getting an Interview

Getting an Interview

Interview Difficulty


Interview Difficulty



  1. Helpful (9)  

    Administrative Officer Birmingham Interview

    Anonymous Employee in Birmingham, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 5 weeks. I interviewed at Department for Work And Pensions (Birmingham, England (UK)).


    When going for an interview it is important to extend your competencies. A general rule of thumb is to record your competencies and you want to be taking for about a 4 minute mark per comp. Mine were around 650-723 words each. I found it helpful to write out what i was going to say and then learn it but everyone is different. Some people would say this is too scripted but it is better to be over prepared and make sure you check off all the competency requirements than ramble on without knowing if you have or have not.

    I was told to expect an ice breaker, something like 'how did you find the online tests?' 'why work for the DWP? those sort of questions so spend a little time thinking about this, not too long however as you are only actually scored and judged on your competencies. You will know they are talking about your competencies when they start saying 'can you give an example' or 'explain a time when..'

    after each competency they may ask you probing questions about a competency that you might not have talked about, for example in deliverance at pace they may ask... 'how did you stay focused' which is in the framework?. These questions give you the best opportunity to get the highest score.
    I was told to expect a worded question and then to have to figure out what to expect. I say i was told as my actual experience was different however I think it is useful to prepare for things like this. An example would be that they might not ask you directly about delivery at pace they may say 'can you give us an example of when you had to perform a task under timed conditions?' Last general point before my actual interview experience, always ask a question at the end. Even if the question is just 'when will successful applicants be informed about this job'.

    My actual interview was very different and also very straight forward. I was given 2 interviewers and a big jug of water. Use this! between answers I found it useful to fill my glass up and if i became stuck on my competency i would naturally take a sip of water as a pause to think moment. another thing it add is that this is not a timed or memory test, take your time, as long as you need. you will not be marked down for this. Also you are allowed to bring cue cards into the interview, since everyone else will have them, definitely do not miss out on this advantage. write down either key words, competency points, anything you may forgot in advance.

    even though I was prepared for obscure questions my interviewers asked me directly 'we are now going to talk about deliverance at pace, can you give an example of a time when you delivered at pace'. and so on for all 4 competencies. i also had no icebreaker questions.

    my interview slot was 1 hour long but it lasted 25 minutes. Sorry this is a long review but I myself looked online for reviews and needed all the help I could get. I received 7s for all 4 competencies. Do not worry if they do not ask any follow up questions to your competencies as i was only asked 1 other question, it was about my recognition. Most competencies like to end in a WOW scenario but I told them that even if it didn't seem like a big thing to others, my recognition was a big thing to me.

    If you have got to this stage, well done and remember the interviewers are not tying to trip you up or make you fail. Be polite, smile a lot and seem confident. it is okay to admit your nervous just don't let the nerves get in the way of your deliverance.

    Good luck to anyone who is going for an interview.

    I will also add if your offered a job it will be a provisional offer subject to 20 day clearance checks. not a quick process I know.

    Interview Questions

    • delivery at pace, managing a quality service, collaborating and partnering, making effective decisions.   Answer Question
See All 46 Interviews

Department for Work And Pensions Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Department for Work And Pensions Locations

Work at Department for Work And Pensions? Share Your Experiences

Department for Work And Pensions
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate