Working at DialAmerica | Glassdoor

DialAmerica Overview

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Mahwah, NJ
1001 to 5000 employees
1957
Company - Private
Business Services
Unknown / Non-Applicable
Unknown
DialAmerica is one of the nation’s largest teleservices companies. Headquartered in Mahwah, New Jersey, we have multiple call centers located throughout the U.S. Over 5,000 DialAmerica employees work for a diverse portfolio of clients in multiple industry sectors ... Read more

DialAmerica Reviews

3.4
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DialAmerica President and CEO Art Conway
Art Conway
301 Ratings
  • "Positive Personality is a must!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales Agent in Jacksonville, FL
    Current Employee - Outbound Sales Agent in Jacksonville, FL
    No opinion of CEO

    I have been working at DialAmerica part-time (Less than a year)

    Pros

    Upper management is great! The trainer was amazing. They offer different promos you can win during shifts & overall it's an upbeat, happy environment!

    Cons

    One single negative, hot tempered employee can affect the entire call center. You see agents moods go from happy to angry after they're approached by this person. He has no business being a supervisor.

    Advice to Management

    Please take a look at the people you promote to mgmt!! If they weren't making sales as an agent, that should tell you something about their personality. Bad attitudes & short tempers don't mix well. Especially when this person is supposed to be setting an example & helping other agents.

See All 686 Reviews

DialAmerica Photos

DialAmerica photo of: Working at DialAmerica
DialAmerica photo of: Athens, GA
DialAmerica photo of: DialAmerica Contact Center Floor
DialAmerica photo of: DialAmerica Contact Center Floor
DialAmerica photo of: DialAmerica Contact Center Floor
DialAmerica photo of: DialAmerica Contact Center Floor
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DialAmerica Interviews

Experience

Experience
66%
17%
16%

Getting an Interview

Getting an Interview
79%
6%
5%
5
1
0

Difficulty

1.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at DialAmerica.

    Interview

    The interview was not too difficult. They asked me about different things on my resume. It was a conversational tone. Then we went over what would be expected for me in the position as well as the schedule.

    Interview Questions

    • Will you be able to work weekends.   1 Answer
See All 164 Interviews

Company Updates

  • Our North Charleston office is hosting an on-site hiring event all day on the 16th of May for our upcoming career opportunities. We invite you to come in, explore our career opportunities and find out why we love our job! Interested candidates are encouraged to apply before coming in for the event at http://glassdoor.com/slink.htm?key=vQFiv.

  • People will always be at the heart of our success. We believe in recognizing talent and providing opportunities for career growth. Join the DialAmerica family by applying today. http://glassdoor.com/slink.htm?key=vI6dB

    DialAmerica Opportunity

    DialAmerica Opportunity

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DialAmerica Awards & Accolades

  • Top 50 Teleservices Outsourcing Award, TMC, 2015
  • Top 50 Teleservice Agencies, TMC, 2014
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