Working at Dialog Direct | Glassdoor

Dialog Direct Overview

Highland Park, MI
5001 to 10000 employees
1977
Company - Private
Business Services
$100 to $500 million (USD) per year
Unknown
Our range of products and services, including custom developed CRM systems and predictive analytics, combined with experienced brand advocates allows the company to analyze and engage through the preferences of the customer, maximizing the value of the opportunities presented ... Read more

Mission: Dialog Direct provides award-winning BPO and customer engagement services that help companies acquire, support and retain customers across multiple channels. By combining proprietary, custom developed technology with passion and a dynamic, innovative culture, Dialog Direct works ... Read more

Dialog Direct Reviews

2.5
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Recommend to a friend
Approve of CEO
(no image)
Doug Kearney
51 Ratings
  • Helpful (1)

    "Nice place to work i don't have any responsibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Highland Park, MI
    Current Employee - Customer Service Representative in Highland Park, MI
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Dialog Direct full-time (More than a year)

    Pros

    Most of the people are nice and genuine. Some of the management team are great with their interaction without micromanaging. The average starting pay is $10 per hour which is cheap for the region. But you get paid every two weeks on Friday by check or direct deposit.

    Cons

    Uncertainty of the continuation of the position because the work is by contracts that could end at anytime without notice.

    Advice to Management

    Don't just sit on information that you know will benefit us. Be open and honest with your staff. Some of us will surprise you if you give us the opportunity.

See All 262 Reviews

Dialog Direct Photos

Dialog Direct photo of: Your Welcome Team at Dialog Direct!!! Come Jo
Dialog Direct photo of: Dialog Direct Call Center
Dialog Direct photo of: Dialogue Marketing
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Dialog Direct Interviews

Experience

Experience
64%
26%
9%

Getting an Interview

Getting an Interview
74%
10%
6%
6
2
2

Difficulty

1.9
Average

Difficulty

Hard
Average
Easy
  1.  

    Medicare Enroller Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Dialog Direct.

    Interview

    Disorganized and had to repeat the process because they lost information. Promises were made but did not take place, such as the bonus per enrollment. We went from $10/appt to $1

    Interview Questions

    • Was I willing to return for another season and receive signing bonus?   1 Answer
See All 53 Interviews

Dialog Direct Awards & Accolades

  • Hire Power Awards, Inc. Magazine, 2012
  • Inc. 500/5000 Fastest Growing Company, Inc. Magazine, 2012
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