Working at DialogTech | Glassdoor

DialogTech Overview

Chicago, IL
201 to 500 employees
2007
Company - Private
IT Services
Unknown / Non-Applicable
Digital ads drive over 100 billion phone calls to U.S. businesses every year… Surprisingly, the marketers who paid for those ads typically have zero insight into these customer interactions and conversions. As the market leader in call analytics and customer ... Read more

DialogTech – Why Work For Us?


Why Work At DialogTech? 

We’re making it happen at DialogTech, providing highly innovative solutions to big-name companies and setting the bar higher with every phone call. We move fast. We solve tough problems and we have fun. We want the best for our team and in turn we give the best.

There isn’t any one thing that makes DialogTech great—it’s a combination of the people, technology, perks, benefits, and the intangible magic that happens when everyone on the team truly believes in the vision we’re collectively working towards.

We’ve won workplace culture awards year after year, from The 101 Best and Brightest Companies to Work For (9 years running), to the Tribune's Top Workplaces, and Crain's 2018 Best Places to Work. We take pride in our team and in who we are as an employer. We want the very best for our employees and, in turn, we give the best.

 

At DialogTech we work to live, not live to work:

It’s why we have an unlimited vacation policy and other rich benefits like 100% covered, paid maternity leave. We believe hiring the right people is our most important job and we believe in rewarding you for your hard work. 

  • Free Breakfast 
  • Snacks and Drinks
  • Weekly Fruit Delivery 
  • Games 
  • Weekly Yoga
  • Everyone Gets a Mac

The world leader in phone call  analytics and optimization.

Founded in 2007, DialogTech provides actionable marketing analytics for businesses that value inbound phone calls. Consistently recognized as the leader and pioneer in call analytics and optimization, DialogTech is the trusted voice management platform for Fortune 500 brands, agencies, and fast-growing companies.

From call attribution to conversation analytics to caller experience optimization, only DialogTech has everything marketers need to drive the conversations that drive revenue.

Calls Drive the Conversations that Drive Revenue

The human voice is our most powerful means of communication. Every time you speak with someone, you hear more than just their words and what they think –– you hear who they are. You hear their age and their gender, where they’re from and how they feel. You hear what they really mean. It’s why in business, talking with your customers –– engaging with them in meaningful conversation –– is so effective at driving revenue and building stronger, more profitable relationships.

And in today’s mobile world, talking with customers is no longer optional –– it’s mandatory. Smartphones, softphones, and technologies like WebRTC are conditioning consumers to call businesses throughout the customer journey –– from initial research to purchase to post-sale support. Calls now drive the conversations that drive revenue –– and companies that fail to not only generate these calls across marketing channels, but also control, personalize, and optimize the call experience face declining lead conversion rates, significant revenue loss, and damaging customer churn.

Call Analytics and Automation for Every Stage of the Customer Journey

At DialogTech, we understand both the power and the necessity of voice-based conversation to fuel revenue growth and build customer loyalty. Our Voice360 platform combines voice-based marketing automation and inside sales acceleration technologies to give businesses the power to analyze, control, and personalize in real time the calls that occur throughout the customer journey.

For enterprise and agency marketers, DialogTech provides breakthrough call attribution and automation technology to not only prove and improve how calls are generated across marketing channels, but qualify and route callers in real time to the agent best suited to close the sale. The Voice360 platform also empowers sales and support agents to work in-office or remotely as one cohesive team, fielding calls on any device or phone system, with all activity monitored by management and every conversation recorded to measure and improve performance.

Our People Are Our Greatest Asset

At DialogTech, voice is in our DNA. It’s who we are, and it’s reflected in more than just our platform. It’s the reason why our expert support staff is always available by phone, free of charge, to talk with our customers and help them solve their most pressing marketing, sales, and support challenges. We know how hard analyzing, controlling, and optimizing calls can be, so our technology and people are dedicated to making it easy.

In today’s mobile world, great companies are built with great conversations. Great conversations are built with DialogTech.

 

DialogTech Reviews

4.7
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Doug Kofoid
10 Ratings
  • Featured Review

    Helpful (2)

    "Fast-paced, High-growth, Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DialogTech full-time (More than 3 years)

    Pros

    - Great culture/people
    - Leadership is strong and always evolving
    - Opportunity is endless - if you want to try something, switch careers/departments, this is the place for you. They are always looking to teach and help you grow
    - Great benefits
    - Accessible, downtown location

    Cons

    Honestly, no complaints. We all have our good days and bad days - that's with any job - but most of mine have been good. One more pro is that if you do have something you disagree with or don't like, you have the freedom/voice to speak up about it.

See All 82 Reviews

DialogTech Photos

DialogTech photo of: We let our geek flags fly!
DialogTech photo of: #photobombed.
DialogTech photo of: Just some of our talented DT'ers.
DialogTech photo of: The one and only, Chase.
DialogTech photo of: In Pizza, We Crust.
DialogTech photo of: All fun, all smiles.
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DialogTech Interviews

Experience

Experience
60%
9%
31%

Getting an Interview

Getting an Interview
62%
19%
16%
3

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Software Engineer Interview

    Anonymous Interview Candidate in Chicago, IL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4 days. I interviewed at DialogTech (Chicago, IL) in June 2015.

    Interview

    I had one thirty min screening interview with recruiter about more general stuff (eg project etc). That was then followed by a longer more technical interview about past projects with a developer, more high level type conversation. Finally I was brought in to talk with senior people (CEO meets every candidate) and do some white boarding. Overall they seemed like a really nice group.

    Interview Questions

    • Asked about previous projects, string manipulation etc.   Answer Question
See All 33 Interviews

DialogTech Awards & Accolades

  • Chicago's 101 Best & Brightest Companies to Work For, National Association for Business Resources (NABR), 2012
  • 101 Best and Brightest Companies to Work For (National), 101 Best & Brightest Companies to Work For™, 2013
  • Inc. 5000 Fastest Growing Companies(#249), Inc. Magazine 500/5000, 2012
  • 20 Most Promising Digital Marketing Solution Providers, CIO Review Magazine, 2014
  • Product of the Year Award, INTERNET TELEPHONY, 2011
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Pledges & Certifications

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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