Working at DialogTech | Glassdoor

DialogTech Overview

Chicago, IL
201 to 500 employees
2007
Company - Private
IT Services
Unknown / Non-Applicable
DialogTech is an award-winning SaaS company located in the heart of downtown Chicago. At DialogTech, we’re revolutionizing how brands use consumer conversations to drive better business results. Call data bridges the gap between the offline and online customer journey ... Read more

Mission: To revolutionize how brands use consumer conversations to deliver better business results.

Company Updates

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    Cracking the code: How 5 Chicago women discovered their passion for engineering (Part 1)

    In this two-part series, we aim to provide a platform for female Chicago technologists to share the stories of how they got into engineering, the biggest challenges they've faced and their advice to the next generation of women in tech.

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DialogTech – Why Work With Us?


Why Work At DialogTech? 

We’re making it happen at DialogTech, providing highly innovative solutions to big-name companies and setting the bar higher with every phone call. We move fast. We solve tough problems and we have fun. We want the best for our team and in turn we give the best.

There isn’t any one thing that makes DialogTech great—it’s a combination of the people, technology, perks, benefits, and the intangible magic that happens when everyone on the team truly believes in the vision we’re collectively working towards.

We’ve won workplace culture awards year after year, from The 101 Best and Brightest Companies to Work For (9 years running), to the Tribune's Top Workplaces, and Crain's 2018 Best Places to Work. We take pride in our team and in who we are as an employer. We want the very best for our employees and, in turn, we give the best.

 

At DialogTech we work to live, not live to work:

It’s why we have an unlimited vacation policy and other rich benefits like 100% covered, paid maternity leave. We believe hiring the right people is our most important job and we believe in rewarding you for your hard work. 

  • Free Breakfast 
  • Snacks and Drinks
  • Weekly Fruit Delivery 
  • Games 
  • Weekly Yoga
  • Everyone Gets a Mac

The world leader in phone call  analytics and optimization.

Founded in 2007, DialogTech provides actionable marketing analytics for businesses that value inbound phone calls. Consistently recognized as the leader and pioneer in call analytics and optimization, DialogTech is the trusted voice management platform for Fortune 500 brands, agencies, and fast-growing companies.

From call attribution to conversation analytics to caller experience optimization, only DialogTech has everything marketers need to drive the conversations that drive revenue.

Calls Drive the Conversations that Drive Revenue

The human voice is our most powerful means of communication. Every time you speak with someone, you hear more than just their words and what they think –– you hear who they are. You hear their age and their gender, where they’re from and how they feel. You hear what they really mean. It’s why in business, talking with your customers –– engaging with them in meaningful conversation –– is so effective at driving revenue and building stronger, more profitable relationships.

And in today’s mobile world, talking with customers is no longer optional –– it’s mandatory. Smartphones, softphones, and technologies like WebRTC are conditioning consumers to call businesses throughout the customer journey –– from initial research to purchase to post-sale support. Calls now drive the conversations that drive revenue –– and companies that fail to not only generate these calls across marketing channels, but also control, personalize, and optimize the call experience face declining lead conversion rates, significant revenue loss, and damaging customer churn.

Call Analytics and Automation for Every Stage of the Customer Journey

At DialogTech, we understand both the power and the necessity of voice-based conversation to fuel revenue growth and build customer loyalty. Our Voice360 platform combines voice-based marketing automation and inside sales acceleration technologies to give businesses the power to analyze, control, and personalize in real time the calls that occur throughout the customer journey.

For enterprise and agency marketers, DialogTech provides breakthrough call attribution and automation technology to not only prove and improve how calls are generated across marketing channels, but qualify and route callers in real time to the agent best suited to close the sale. The Voice360 platform also empowers sales and support agents to work in-office or remotely as one cohesive team, fielding calls on any device or phone system, with all activity monitored by management and every conversation recorded to measure and improve performance.

Our People Are Our Greatest Asset

At DialogTech, voice is in our DNA. It’s who we are, and it’s reflected in more than just our platform. It’s the reason why our expert support staff is always available by phone, free of charge, to talk with our customers and help them solve their most pressing marketing, sales, and support challenges. We know how hard analyzing, controlling, and optimizing calls can be, so our technology and people are dedicated to making it easy.

In today’s mobile world, great companies are built with great conversations. Great conversations are built with DialogTech.

 

DialogTech Reviews

  • Featured Review

    "Inviting Culture and Fast paced environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Sales Representative
    Former Employee - Enterprise Sales Representative
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at DialogTech full-time (More than a year)

    Pros

    Great company culture and benefits.
    If you on the right team you can see room for growth. They also support professional development.

    Cons

    Constant revolving door, but that is common I'm sales jobs.

    Advice to Management

    Have a more streamlined process on how departmenta interact with each other.

See All 92 Reviews

DialogTech Photos

DialogTech photo of: 2019
DialogTech photo of: 2019
DialogTech photo of: Dt Beer Bashes!
DialogTech photo of: 2019
DialogTech photo of: Just some of our talented DT'ers.
DialogTech photo of: 2019party
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DialogTech Interviews

Experience

Experience
54%
8%
38%

Getting an Interview

Getting an Interview
63%
17%
14%
3
3

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Account Executive Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at DialogTech (Chicago, IL) in March 2020.

    Interview

    First off, let me say I interviewed for the same role (Enterprise Account Executive) with 5 different companies in the industry. I received 4 offers in the process. I had a completely opposite experience as the person below (Senior Accountant). On the initial phone screen, I was asked many tough but relevant questions relating to previous experience, character, and defining the narrative of why I wanted to make a career jump. Coming from a nontraditional SaaS background, that was a narrative I could have easily been ruled out on just on paper- however with Dialogtech that was explored thoroughly. Out of all the recruiters I spoke with through this process, my interviewer and contact Mara was the most professional and a large reason why I chose Dialogtech. I felt well informed and was responded to diligently in preparation for the next step of each process (sometimes even getting messages back to my questions well after-hours).

    The process itself was rigorous but beneficial in the end giving confidence both to myself and the hiring team. It's everything mentioned on this forum. Outside interviews, and then they bring you in for multiple team-member panels, followed by a presentation. One of the things I appreciated the most about this process was the fact that both the Sales Manager and VP of Sales scheduled follow up time with me to ask them any questions I had. They expressed that they wanted me to feel like it was a good fit for me as much as it was for them.

    Additionally, I loved my time giving a presentation to the team. This is becoming pretty standard across the SaaS space and while interviewing at several other companies, this was basically just a checkmark to go to the next step. However, with Dialogtech I received insightful feedback from multiple team-members on my strategy that will be beneficial to apply in future sales presentations. I was never ruled out based upon my non-traditional experience but was considered for my ability to sell and thought leadership/diversity. I did not find this same intentionality at any other company. In the end, they were confident enough in me to extend an offer, and I was confident enough in the product offering and sales leadership to accept. Excited to get started and join this team!

    Interview Questions

    • What are you currently not receiving at your company? How do you think you will find that at Dialogtech?   Answer Question
See All 38 Interviews

DialogTech Awards & Accolades

  • Chicago's 101 Best & Brightest Companies to Work For, National Association for Business Resources (NABR), 2012
  • 101 Best and Brightest Companies to Work For (National), 101 Best & Brightest Companies to Work For™, 2013
  • Inc. 5000 Fastest Growing Companies(#249), Inc. Magazine 500/5000, 2012
  • 20 Most Promising Digital Marketing Solution Providers, CIO Review Magazine, 2014
  • Product of the Year Award, INTERNET TELEPHONY, 2011
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Pledges & Certifications

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Work at DialogTech? Share Your Experiences

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