DialogTech Pay & Benefits | Glassdoor

DialogTech Overview

Chicago, IL
51 to 200 employees
Company - Private
IT Services
Unknown / Non-Applicable
DialogTech (formerly Ifbyphone) is the market leader in call analytics and optimization, providing data-driven marketers with an end-to-end call attribution and conversion platform. This give marketers the transparency and control over every conversation, so companies can ... Read more

Mission: We will be the easiest company you have ever worked with, whether you are an employee, customer or investor.
We are committed to doing the right thing for our employees, customers and investors.
We need to think fast, move fast and grow fast.
We ... Read more

DialogTech – Why Work For Us?

Why Work At DialogTech? 

You’re smarter than average. You work hard. You’re ambitious. You’re a constantly undervalued quality: nice. Put these together and you get a SWAN: a whip-smart, relentlessly hard-working, ambitious and nice person who wants to be where cutting edge stuff is happening and wants to be the one making it happen.

We’re making it happen at DialogTech, providing highly innovative solutions to big-name companies and setting the bar higher with every phone call. We move fast. We solve tough problems and we have fun. We want the best on our team and in turn we give the best.

Best and BrightestsTrib AwardTop 50 Gen YInc 500

 At DialogTech we work to live, not live to work:

It’s why we have an unlimited vacation policy and other rich benefits like 100% covered, paid maternity leave. We believe hiring the right people is our most important job and we believe in rewarding you for your hard work. 

  • Free Breakfast 
  • Snacks and Drinks
  • Weekly Fruit Delivery 
  • Games 
  • Weekly Yoga
  • Everyone Gets a Mac

End-To-End Call Attribution And Conversion For Data-Driven Marketers

The top challenges facing marketers haven’t changed for decades. CMOs need to optimize their budgets and drive cost-effective opportunities into the sales funnel. With the advent of online marketing, CMOs and their teams could finally link their programs to the success of the business in the form of clicks, leads, and revenue.

The proliferation of smartphones is impacting this, however, through an unlikely source: customer calls. When a consumer elects to engage with a business by making a phone call – the natural conversion path on a mobile device – it creates a black hole that consumes the data marketers have grown to depend on.

DialogTech’s platform shines a bright light on this black hole, proving how every marketing dollar translates into calls and revenue. Our technology empowers marketers by providing the call attribution data needed to confidently invest in campaigns that drive calls, as well as the conversion technology necessary to control and personalize each caller’s experience, so each caller is routed to the right person at the right time, and more callers are converted to customers.


Calls Drive the Conversations that Drive Revenue

The human voice is our most powerful means of communication. Every time you speak with someone, you hear more than just their words and what they think –– you hear who they are. You hear their age and their gender, where they’re from and how they feel. You hear what they really mean. It’s why in business, talking with your customers –– engaging with them in meaningful conversation –– is so effective at driving revenue and building stronger, more profitable relationships.

And in today’s mobile world, talking with customers is no longer optional –– it’s mandatory. Smartphones, softphones, and technologies like WebRTC are conditioning consumers to call businesses throughout the customer journey –– from initial research to purchase to post-sale support. Calls now drive the conversations that drive revenue –– and companies that fail to not only generate these calls across marketing channels, but also control, personalize, and optimize the call experience face declining lead conversion rates, significant revenue loss, and damaging customer churn.

Call Analytics and Automation for Every Stage of the Customer Journey

At DialogTech, we understand both the power and the necessity of voice-based conversation to fuel revenue growth and build customer loyalty. Our Voice360 platform combines voice-based marketing automation and inside sales acceleration technologies to give businesses the power to analyze, control, and personalize in real time the calls that occur throughout the customer journey.

For enterprise and agency marketers, DialogTech provides breakthrough call attribution and automation technology to not only prove and improve how calls are generated across marketing channels, but qualify and route callers in real time to the agent best suited to close the sale. The Voice360 platform also empowers sales and support agents to work in-office or remotely as one cohesive team, fielding calls on any device or phone system, with all activity monitored by management and every conversation recorded to measure and improve performance.

Our People Are Our Greatest Asset

At DialogTech, voice is in our DNA. It’s who we are, and it’s reflected in more than just our platform. It’s the reason why our expert support staff is always available by phone, free of charge, to talk with our customers and help them solve their most pressing marketing, sales, and support challenges. We know how hard analyzing, controlling, and optimizing calls can be, so our technology and people are dedicated to making it easy.

In today’s mobile world, great companies are built with great conversations. Great conversations are built with DialogTech.


DialogTech Reviews

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DialogTech CEO Irv Shapiro
Irv Shapiro
22 Ratings
  • "Great Opportunities"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Customer Support in Chicago, IL
    Current Employee - Manager, Customer Support in Chicago, IL
    Positive Outlook
    Approves of CEO

    I have been working at DialogTech full-time (Less than a year)


    This company is a great place to start your career and grow. I have had a great experience working hard and seeing it pay off with promotions. They are willing to promote people who work hard.


    Still in a state where it feels like a startup and sometimes small details are overlooked.

See All 63 Reviews

DialogTech Photos

DialogTech photo of: We let our geek flags fly!
DialogTech photo of: Embrace the Conversation.
DialogTech photo of: Jenga Tournament!
DialogTech photo of: Showing off our Swag Gear!
DialogTech photo of: We do love our lunches at DialogTech!
DialogTech photo of: Showing Soccer Pride!
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DialogTech Interviews



Getting an Interview

Getting an Interview





    Senior Accountant Interview

    Anonymous Interview Candidate in Chicago, IL
    No Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 2 weeks. I interviewed at DialogTech (Chicago, IL) in October 2017.


    The process was very quick - less than two weeks. I was contacted by a recruiter who was very friendly. She explained more about the job role and the company, in general. I was offered an on-site interview for the following day. 30 minutes with the hiring manager and 30 minutes with the CFO. Everyone was very pleasant and the office is calm and inviting.

    Interview Questions

    • Describe a process change that you implemented and what measurable efficiencies resulted?   Answer Question
See All 27 Interviews

DialogTech Awards & Accolades

  • National Best and Brightest Companies to Work For, 101 Best & Brightest Companies to Work For™, 2016
  • Chicago's 101 Best and Brightest Companies to Work For, 101 Best & Brightest Companies to Work For™, 2016
  • Chicago's 101 Best & Brightest Companies to Work For, 101 Best & Brightest Companies to Work For™, 2015
  • National Best and Brightest Companies to Work For, 101 Best & Brightest Companies to Work For™, 2015
  • 20 Most Promising Digital Marketing Solution Providers, CIO Review Magazine, 2014
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