Mission: We will be the easiest company you have ever worked with, whether you are an employee, customer or investor.
We are committed to doing the right thing for our employees, customers and investors.
We need to think fast, move fast and grow fast.
You’re smarter than average. You work hard. You’re ambitious. You’re a constantly undervalued quality: nice. Put these together and you get a SWAN: a whip-smart, relentlessly hard-working, ambitious and nice person who wants to be where cutting edge stuff is happening and wants to be the one making it happen.
We’re making it happen at DialogTech, providing highly innovative solutions to big-name companies and setting the bar higher with every phone call. We move fast. We solve tough problems and we have fun. We want the best on our team and in turn we give the best.
It’s why we have an unlimited vacation policy and other rich benefits like 100% covered, paid maternity leave. We believe hiring the right people is our most important job and we believe in rewarding you for your hard work.
The top challenges facing marketers haven’t changed for decades. CMOs need to optimize their budgets and drive cost-effective opportunities into the sales funnel. With the advent of online marketing, CMOs and their teams could finally link their programs to the success of the business in the form of clicks, leads, and revenue.
The proliferation of smartphones is impacting this, however, through an unlikely source: customer calls. When a consumer elects to engage with a business by making a phone call – the natural conversion path on a mobile device – it creates a black hole that consumes the data marketers have grown to depend on.
DialogTech’s platform shines a bright light on this black hole, proving how every marketing dollar translates into calls and revenue. Our technology empowers marketers by providing the call attribution data needed to confidently invest in campaigns that drive calls, as well as the conversion technology necessary to control and personalize each caller’s experience, so each caller is routed to the right person at the right time, and more callers are converted to customers.
The human voice is our most powerful means of communication. Every time you speak with someone, you hear more than just their words and what they think – you hear who they are. You hear their age and their gender, where they’re from and how they feel. You hear what they really mean. It’s why in business, talking with your customers – engaging with them in meaningful conversation – is so effective at driving revenue and building stronger, more profitable relationships.
And in today’s mobile world, talking with customers is no longer optional – it’s mandatory. Smartphones, softphones, and technologies like WebRTC are conditioning consumers to call businesses throughout the customer journey – from initial research to purchase to post-sale support. Calls now drive the conversations that drive revenue – and companies that fail to not only generate these calls across marketing channels, but also control, personalize, and optimize the call experience face declining lead conversion rates, significant revenue loss, and damaging customer churn.
At DialogTech, we understand both the power and the necessity of voice-based conversation to fuel revenue growth and build customer loyalty. Our Voice360 platform combines voice-based marketing automation and inside sales acceleration technologies to give businesses the power to analyze, control, and personalize in real time the calls that occur throughout the customer journey.
For enterprise and agency marketers, DialogTech provides breakthrough call attribution and automation technology to not only prove and improve how calls are generated across marketing channels, but qualify and route callers in real time to the agent best suited to close the sale. The Voice360 platform also empowers sales and support agents to work in-office or remotely as one cohesive team, fielding calls on any device or phone system, with all activity monitored by management and every conversation recorded to measure and improve performance.
At DialogTech, voice is in our DNA. It’s who we are, and it’s reflected in more than just our platform. It’s the reason why our expert support staff is always available by phone, free of charge, to talk with our customers and help them solve their most pressing marketing, sales, and support challenges. We know how hard analyzing, controlling, and optimizing calls can be, so our technology and people are dedicated to making it easy.
In today’s mobile world, great companies are built with great conversations. Great conversations are built with DialogTech.
I have been working at DialogTech full-time (Less than a year)
Great to have a job where I'm excited to come into work every day - love my team and my role, strongly believe in the mission/work we do here and the company believes in us as well. Policy and management promote both personal and professional development, open communication and constant learning. Great office culture, smart group of people who work hard and have fun while doing it
A more structured onboarding process would have been nice. I get they want to hire self-sufficient types who are going to take responsibility for their learning and I appreciated the freedom but for someone not familiar with this type of role or new to the tech space it can be overwhelming to not have a more solid foundation. Wasn't sink or swim like I've seen elsewhere but something more robust the first couple of weeks would be better. -- Also no 401k matching?
Advice to Management
Keep everyone accountable for their part in the development process. Keep your teams engaged.
I applied through an employee referral. The process took 3 weeks. I interviewed at DialogTech (Chicago, IL) in January 2018.
The hiring process was 3 main parts.
1) HR phone screen followed by a technical phone screen with a tech lead.
2) On-site interview with possible team members
3) Final on-site interview with a VP and the CEO