Working at DialogTech | Glassdoor

DialogTech Overview

Chicago, IL
51 to 200 employees
2007
Company - Private
IT Services
Unknown / Non-Applicable
DialogTech’s SaaS platform solves one of the most pressing challenges in today’s mobile-first world by eliminating the black hole inbound calls create in understanding true marketing performance. As marketers face mounting pressure to drive not only leads but ... Read more

Mission: We will be the easiest company you have ever worked with, whether you are an employee, customer or investor.
We are committed to doing the right thing for our employees, customers and investors.
We need to think fast, move fast and grow fast.
We ... Read more

DialogTech – Why Work For Us?


Why Work At DialogTech? 

You’re smarter than average. You work hard. You’re ambitious. You’re a constantly undervalued quality: nice. Put these together and you get a SWAN: a whip-smart, relentlessly hard-working, ambitious and nice person who wants to be where cutting edge stuff is happening and wants to be the one making it happen.

We’re making it happen at DialogTech, providing highly innovative solutions to big-name companies and setting the bar higher with every phone call. We move fast. We solve tough problems and we have fun. We want the best on our team and in turn we give the best.

Best and BrightestsTrib AwardTop 50 Gen YInc 500

 At DialogTech we work to live, not live to work:

It’s why we have an unlimited vacation policy and other rich benefits like 100% covered, paid maternity leave. We believe hiring the right people is our most important job and we believe in rewarding you for your hard work. 

  • Free Breakfast 
  • Snacks and Drinks
  • Weekly Fruit Delivery 
  • Games 
  • Weekly Yoga
  • Everyone Gets a Mac

End-To-End Call Attribution And Conversion For Data-Driven Marketers

The top challenges facing marketers haven’t changed for decades. CMOs need to optimize their budgets and drive cost-effective opportunities into the sales funnel. With the advent of online marketing, CMOs and their teams could finally link their programs to the success of the business in the form of clicks, leads, and revenue.

The proliferation of smartphones is impacting this, however, through an unlikely source: customer calls. When a consumer elects to engage with a business by making a phone call – the natural conversion path on a mobile device – it creates a black hole that consumes the data marketers have grown to depend on.

DialogTech’s platform shines a bright light on this black hole, proving how every marketing dollar translates into calls and revenue. Our technology empowers marketers by providing the call attribution data needed to confidently invest in campaigns that drive calls, as well as the conversion technology necessary to control and personalize each caller’s experience, so each caller is routed to the right person at the right time, and more callers are converted to customers.

https://vimeo.com/dialogtech/brand

Calls Drive the Conversations that Drive Revenue

The human voice is our most powerful means of communication. Every time you speak with someone, you hear more than just their words and what they think –– you hear who they are. You hear their age and their gender, where they’re from and how they feel. You hear what they really mean. It’s why in business, talking with your customers –– engaging with them in meaningful conversation –– is so effective at driving revenue and building stronger, more profitable relationships.

And in today’s mobile world, talking with customers is no longer optional –– it’s mandatory. Smartphones, softphones, and technologies like WebRTC are conditioning consumers to call businesses throughout the customer journey –– from initial research to purchase to post-sale support. Calls now drive the conversations that drive revenue –– and companies that fail to not only generate these calls across marketing channels, but also control, personalize, and optimize the call experience face declining lead conversion rates, significant revenue loss, and damaging customer churn.

Call Analytics and Automation for Every Stage of the Customer Journey

At DialogTech, we understand both the power and the necessity of voice-based conversation to fuel revenue growth and build customer loyalty. Our Voice360 platform combines voice-based marketing automation and inside sales acceleration technologies to give businesses the power to analyze, control, and personalize in real time the calls that occur throughout the customer journey.

For enterprise and agency marketers, DialogTech provides breakthrough call attribution and automation technology to not only prove and improve how calls are generated across marketing channels, but qualify and route callers in real time to the agent best suited to close the sale. The Voice360 platform also empowers sales and support agents to work in-office or remotely as one cohesive team, fielding calls on any device or phone system, with all activity monitored by management and every conversation recorded to measure and improve performance.

Our People Are Our Greatest Asset

At DialogTech, voice is in our DNA. It’s who we are, and it’s reflected in more than just our platform. It’s the reason why our expert support staff is always available by phone, free of charge, to talk with our customers and help them solve their most pressing marketing, sales, and support challenges. We know how hard analyzing, controlling, and optimizing calls can be, so our technology and people are dedicated to making it easy.

In today’s mobile world, great companies are built with great conversations. Great conversations are built with DialogTech.

 

DialogTech Reviews

4.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Doug Kofoid
7 Ratings
  • "Great Place to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DialogTech full-time (More than 3 years)

    Pros

    Strong tradition of hiring the type of people that you want to work with. I truly enjoyed coming into work and interacting with my colleagues.

    DialogTech is a leader in the space with some very impressive clients. There's no shortage of meaningful work for relatively low-level employees. You will have the opportunity to make mistakes and grow.

    The product is genuinely interesting and meets a real need in the market.

    If you're looking to start or make your next step in technology, this is an excellent choice.

    Cons

    If you're interested primarily in what a company can do for you, this might not be the place. Most of the real learning is done after onboarding and you may have to build a career path for yourself.

    The product is far from perfect, but the same applies to DialogTech's competitors.

    I don't see a lot of cons at DialogTech that don't also apply to most companies at this size and stage.

    Advice to Management

    Continue to invest in the product and integrations. Make it easier to understand and easier to sell.

    Continue to build urgency and attention to detail into the culture.

See All 78 Reviews

DialogTech Photos

DialogTech photo of: We let our geek flags fly!
DialogTech photo of: Embrace the Conversation.
DialogTech photo of: Jenga Tournament!
DialogTech photo of: Showing off our Swag Gear!
DialogTech photo of: We do love our lunches at DialogTech!
DialogTech photo of: Showing Soccer Pride!
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DialogTech Interviews

Experience

Experience
61%
10%
29%

Getting an Interview

Getting an Interview
64%
20%
13%
3

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Software Engineer Interview

    Anonymous Interview Candidate in Chicago, IL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4 days. I interviewed at DialogTech (Chicago, IL) in June 2015.

    Interview

    I had one thirty min screening interview with recruiter about more general stuff (eg project etc). That was then followed by a longer more technical interview about past projects with a developer, more high level type conversation. Finally I was brought in to talk with senior people (CEO meets every candidate) and do some white boarding. Overall they seemed like a really nice group.

    Interview Questions

    • Asked about previous projects, string manipulation etc.   Answer Question
See All 32 Interviews

DialogTech Awards & Accolades

  • Chicago's 101 Best & Brightest Companies to Work For, National Association for Business Resources (NABR), 2012
  • 101 Best and Brightest Companies to Work For (National), 101 Best & Brightest Companies to Work For™, 2013
  • Inc. 5000 Fastest Growing Companies(#249), Inc. Magazine 500/5000, 2012
  • 20 Most Promising Digital Marketing Solution Providers, CIO Review Magazine, 2014
  • Product of the Year Award, INTERNET TELEPHONY, 2011
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