Working at Dialpad | Glassdoor

Dialpad Overview

San Francisco, CA
201 to 500 employees
2011
Company - Private
Telecommunications Services
Unknown / Non-Applicable
Built on the Google Cloud Platform for unmatched security, reliability and scale, Dialpad’s product suite covers the full range of modern business communications needs with Dialpad, UberConference and Call Center solutions all powered by VoiceAI. Today more than ... Read more

Mission: Make business communication great.

Dialpad Video

Provided by employer [?]

Loading...

Dialpad – Why Work For Us?


Who we are

At Dialpad, you won't find cubicles or desk phones in our San Francisco headquarters, just an open room full of energetic, extraordinary people with big ideas and determination to bring simplicity to the professional phone experience with features that make us most productive however we work best.

   

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books, country music, table tennis - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There’s no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work! We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away,and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for our employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco Raleigh Vancouver Tokyo Austin San Jose New York Chicago.

From coast to coast, our offices are nestled in active and growing downtown areas.

The team behind Dialpad is what makes it a great place to work. We run ramen noodle restaurants, dance Argentine tango, grow award-winning bonsai trees, direct musicals, and whatever else we can do to keep creativity flowing, because we believe some of the best ideas emerge from the most open of minds. We’re a group of people hungry to do more, with mentalities that are inspired and ambitious. Our work is our biggest passion.

MEET OUR EXECUTIVES

Dialpad founder and CEO Craig Walker
CRAIG WALKER, COFOUNDER AND CEO
LinkedIn

Craig is the Founder and CEO at Dialpad. Previously, he was Founder and CEO of GrandCentral Communications (now Google Voice) and prior to that, ran Yahoo! Voice as the Senior Director of VoIP at Yahoo!

Dialpad co-founder and VP of Telephony John Rector
JOHN RECTOR, COFOUNDER & VP OF TELEPHONY ENGINEER
LinkedIn

John is a co-founder and the VP of Telephony at Dialpad. Previously he worked at Google as a Senior Software Engineer, building the telephony backend for Google Voice.

Dialpad co-founder and VP of Engineering Brian Peterson
BRIAN PETERSON, COFOUNDER & VP OF ENGINEERING
LinkedIn

Brian is a co-founder and the VP of Engineering at Dialpad. Previously he was a Senior Software Engineer at Google, building the front end of Google Voice.

Dialpad Vincent Paquet
VINCENT PAQUET, COFOUNDER & VP OF PRODUCT
LinkedIn

Vincent is the VP of Product at Dialpad. Previously, He was PM for Google Voice, co-founder and COO of GrandCentral, and Director of Business Development at Yahoo!.

Dialpad Chief Financial Officer Steven Love
STEVEN LOVE, CFO
LinkedIn

Steven is the Chief Financial Officer (CFO) at Dialpad. Previously he served as the CFO at Mblox and also held senior leadership roles at Evolv, Affymax, Connetics, Informatica, Portal Software, and Ernst & Young.

TASHA LINIGER, VP, PEOPLE

LinkedIn

Tasha is the VP of People at Dialpad. Previously, she was the VP of People at BlueJeans, where she not only helped hire the first 20 employees, but was instramental in helping to scale the company to over 500 employee over the span of 6 years. She has a long history in people ops, human resources and recruiting. 

KEITH MESSICK, CMO

LinkedIn

Keith is the newest member of the Dialpad family! Before Dialpad, Keith was the CMO at Lucidworks, previously VP Marketing at Topsy (acquired by Apple), with a bunch of great experience from companies such as SuccessFactors, Siebel and PWC.


          
RICHARD RIVERA, CRO
LinkedIn

Richard is the Chief Revenue Officer (CRO) at Dialpad. Previously, he served as the SVP of Revenue at Fuze and also held senior sales leadership roles at Medallia, BMC, Bladelogic and CPSG.

Dialpad Head of Legal and Compliance Marlo Go Stroud
MARLO GO STROUD, GENERAL COUNSEL
LinkedIn

Marlo is the General Counsel at Dialpad. Prior to joining Dialpad, Marlo practiced regulatory and telecom law with Goodin, MacBride, Squeri & Day, LLP, as well as served in the general counsel's office of CTIA-The Wireless Association.


MEET OUR INVESTORS

Dialpad Investor Rich Miner with Google Ventures
Rich Miner
LinkedIn

Rich is a Director at Google focused on education-related technology. He has spent more than 30 years building and investing in innovative startups. Previously, he was a General Partner at Google Ventures and a co-founder of Android.

 
Dialpad Investor Marc Andreessen with Andreessen Horowitz
Marc Andreessen
LinkedIn

Marc is an entrepreneur, investor, and software engineer. He is the co-author of Mosaic, a co-founder of Netscape, and a General Partner at Andreessen Horowitz. He currently sits on the board of directors of Facebook, eBay, Hewlett Packard Enterprise, among others.

 
Dialpad Investor John Kim with Amasia
John Kim
LinkedIn

John is a Managing Partner at Amasia. Previously, he served as Senior Vice President at Mercuria Energy Group, Executive Director at Goldman Sachs, and Portfolio Manager at Korean National Investments.

 
Dialpad Investor Wesley Chan with Felicis Ventures
Wesley Chan
LinkedIn

Wesley is a Managing Director at Felicis Ventures. He was a Founder of Google Analytics and Google Voice, and a General Partner at Google Ventures. Prior to that, he held technical positions at HP Labs and Microsoft.

 
Dialpad Investor Jon Lehr with SoftBank
Jon Lehr
LinkedIn

John Lehr is a co-founder and General Partner at Work-Bench where he invests in enterprise technology startups. Previously, he worked at Morgan Stanley in the Office of the CIO.

 
Dialpad Investor Teddy Himler with work-bench
Teddy Himler
LinkedIn

Teddy is an associate at Comcast Ventures. Previously, he was Vice President at SoftBank and held positions at Goldman Sachs and the U.S. House of Representatives.

 

Work with us!

At Dialpad, there is no idea too crazy and no task too small -- we work together to build products we’re proud of. We can't wait to meet you! 

Evan, Head of Business Development 

"The team, the technology and what we’re building. The ability to have an impact in a small org, and the opportunity to work in a cutting edge industry while prepping my skillset for the future."

Anne, Engeering - AI 

“Everyone I have met at Dialpad from San Francisco to San Jose to Austin to Vancouver has been kind, smart and willing to help and share their knowledge. I have gotten the wonderful opportunity to work closely with a Product Manager, a role I hope to someday hold, as well as a generous educational stipend to complement my on-the-job training with online courses. I am excited to see where Dialpad will take me next!”

Bridget, Sales Enablement  

“Dialpad is a fast paced company, we're constantly pushing the limit on industry innovation and it always feels like a team effort to get to the finish line. When you come to work at Dialpad, get ready to join a huge extended family!”

-

Corey, Tech Lead - Telephony

"I love the people at Dialpad! The team is technically strong, but also feels like a fun family. It's a great combo and I always look forward to work."

-

Courtney, Sr. Recruiter

"I love recruiting for Dialpad! Not only do I think we have an amazing product, but everyone works together as a team and is truly passionate about what we're building. I fully trust and believe in our leadership team and they empower us with a voice so that we can contribute to the overall growth and success of the company."

-

Rajesh, Senior Engineer - Telephony 

"I love working at Dialpad because my teammates and leaders challenge me to be better everyday!" 




 


At Dialpad, we love what we do, who we do it with, and how we do it.  Our company believes in giving employees as much freedom (and responsibility) as possible to do their work and more.  We strive to create an environment where everybody is valued, important, and will be given as much responsibility as they can handle or want.  We have as many kegs on tap in the office (four) as we have pages in our Employee Handbook...which can be summed up in our corporate motto:  "Do the right thing."  We don't plan on policing people to do the right thing, they should just know what it is and do it.  Work takes up a lot of time in people's lives and it should be a place you love to be at, with people you love to work with, doing things you think are interesting.  And you should also be recognized and rewarded for your great work. 

Come visit us and see what it is like.

Best, 

Craig 


Dialpad Locations 

San Francisco (HQ) Raleigh Vancouver Tokyo Austin San Jose New York Chiacgo 


San Francisco, California 


Austin, TX

New York, New York


San Jose, California


Vancouver, Canada


Raleigh, North Carolina 


Tokyo, Japan


Dialpad Reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Craig Walker
86 Ratings
  • Featured Review

    Helpful (14)

    "Truly Unbiased Review of a Growing Tech Startup"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dialpad full-time (More than a year)

    Pros

    Culture - Craig and the other leadership have put and continue to put a lot of effort into culture. I have seen some reviews that speak about culture in the sense of a constant party, or cool perks. What they miss is that culture is more than that. It is the overarching belief that we are all building something greater than what we could do alone. If you are looking for that, this is the place for you.

    Talent - Dialpad has some of the most talented engineers, product managers, sales professionals, and leadership in the industry. It is a great mix of young hungry talent and older, more experienced mentors. The pedigree here is incredible.

    Opportunity - The leadership has done this before and are happy to share their knowledge. Because we are still in "startup mode" you make your own destiny, you control how you are viewed and seen here. You get the opportunity to wear multiple hats and help set direction.

    Product - I have seen reviews that talk about how the product isn't that great. Most of the people writing that have no idea about the rest of Dialpad's competitors. They read marketing releases and somehow think we are behind. Every company has challenges as they decide what pieces to build and work on, but this is one of the best products in the UCaaS market. If you are using these reviews to decide whether to come here, go check out our free products to get a sense of what we do, make your own decision from there.

    Cons

    It's a Startup - Processes are not always in place, you might have to create your own. If you are used to having a "playbook" for every scenario, you might be overwhelmed in figuring out what to do next. There was also some turnover is sales leadership that led to some uncertainty in that org. None of it was anything that most companies don't deal with at some point.

    Advice to Management

    - Keep focusing on innovation and delivering a truly differentiated user experience.

    - Allow people to express their ideas and opinions, but always look at them through the lens of Dialpad's true vision, to change the way people communicate. We don't need to be more like XYZ company, we need to be Dialpad.

    - Continue to be transparent, this is one of the most unique things about Dialpad, as I have never been another place that was so blunt about where we are and where we are going.

See All 108 Reviews

Dialpad Photos

Dialpad photo of: Team Picture, SF HQ.
Dialpad photo of: Sales Appreciation Party
Dialpad photo of: Annual Tahoe Trip '18
Dialpad photo of: Barones!!
Dialpad photo of: Vancouver Engineering Team
Dialpad photo of: Beautiful day in Vancouver!
See All PhotosSee All

Dialpad Interviews

Experience

Experience
51%
14%
35%

Getting an Interview

Getting an Interview
59%
26%
11%
2
2

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    People Operations Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1+ week. I interviewed at Dialpad (San Francisco, CA) in June 2015.

    Interview

    Impressive and efficient process. I am in recruiting and have seen the best and the worst of interview processes and methodologies. I can honestly say that Switch was impressive. One of their internal recruiters reached out to me on LinkedIn and we set up an initial screening call. It is rare to find a recruiter that is able to dig deep into your background while maintaining a comfortable and approachable demeanor.

    We scheduled an onsite and I got to meet with members of the People Ops team - the nicest and most professional team! For my last onsite with the CRO, the team was incredibly hospitable. They gave me a tour, were sensitive of my time and even made me a to-go lunch plate.

    Overall, the team really went above and beyond to make it an enjoyable and enriching interview experience. :)

    Interview Questions

    • Describe some challenges in your current role? What are some things that you are looking for in terms of your long term career goals?   Answer Question
See All 51 Interviews

Dialpad Awards & Accolades

  • Internet Telephony Excellence Award, TMC Internet Telephony, 2013
  • Third Annual Winner, Tech Crunch Disrupt, 2012
  • Web Services Excellence, The Cloud Awards, 2014
  • Best Places to Work, SF Business Times, 2014
  • Best Mobile Productivity, The Communicator Awards, 2014
See More

Work at Dialpad? Share Your Experiences

Dialpad
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or