Mission: Dun & Bradstreet grows the most valuable relationships in business by uncovering truth and meaning from data.
We have entered into a definitive agreement to be acquired by investor group led by CC Capital, Cannae Holdings and Thomas H. Lee Partners. Learn more here: http://glassdoor.com/slink.htm?key=vQIiw
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Life here at Dun & Bradstreet might surprise you!
Each day, we are taking steps to transform our culture into one that activates the very best in our people. At the heart of our work you’ll find our core values:
These values inform how we engage with our customers and how we energize one another. Step inside and you'll feel that energy in our hallways and product labs, client meetings and whiteboard sessions, hashtags and annual reports. We're also exploring what needs to change to accelerate creativity and innovation. For example:
So if you thrive in a fluid, agile culture but want the solidity of a storied brand, come join us!
Who We Are:
For nearly two centuries, we here at Dun & Bradstreet have been helping our customers and partners build their most valuable relationships in business by uncovering truth and meaning from data. Today, our global team of 5,000 employees is still dedicated to this unique purpose.
With the largest commercial database on the planet, we work with nearly ninety percent of the Fortune 500, and companies of every size around the world, who rely on us to build smart relationships and support their growth.
Our Heritage: How We Began
In 1842, Lewis Tappan started the Mercantile Agency (that would later become Dun & Bradstreet) as a network of correspondents who served as a unique source of reliable, consistent and objective credit information, fostering business relationships and man's confidence in man.
Now, nearly two centuries later, we've chanced beyond recognition. Our credit ledgers now take the form of hundreds of millions of business records. And our agents who rode on horseback are now data scientists with predictive analytics. But amidst this change, our mission remains the same. We are inspired by human progress - the desire to grow and find new, better ways of doing business.
It's a very exciting time to be in Sales and Customer Support at Dun & Bradstreet because there are so many new and innovative products that we offer, that many people are not aware of such as our Sales & Marketing, Supply Chain and Compliance products and solutions. Our go-to-market approach is based on the principles of speed and simplicity. See below for more about the various different Sales and Customer Support teams and how they are structured, and meet some of our Sales Leaders here.
Our team helps deliver D&B's growth strategy by putting the customer at the center of what we do to drive sales. Exceptional relationship builders, members of our team are responsible for the acquisition of new customers and the retention and growth of existing customers. Typical roles include Sales Executives (our QBs), Account Managers, Solutions Advisors and Subject Matter Experts who have deep knowledge within a particular vertical. Our Sales Teams are primarily focused on the following business categories: Credit Risk Management, Sales & Marketing, Supply Chain Management and Compliance.
Inside Sales opportunities exist at Dun & Bradstreet all over the globe. Our sales account executives and product specialists are high-energy and goal-oriented. They spend time proactively calling customers to cross-sell, up-sell and retain D&B Service offerings to achieve monthly, quarterly and annual sales targets.
Our team is responsible for reimaging our customer experience in ways that differentiate our company from our competitors and transforms how our customers engage with us. We do this in many ways, including listening carefully to our customers' feedback, monitoring 'voice of customer' market trends, engaging in industry events that promote customer experience best practices and building a customer-centric culture within our team. Our end goal is to drive growth and revenue through world-class customer relationship management. Key functions within our team include: Delivery & Technology, Customer Service & Education, Customer Service & Support and Customer Strategy.
Customer Service & Support:
Our Service & Support team provides world-class, value-added service and support to our customers by focusing on post-sales customer satisfaction. We do this by taking ownership of key areas that impact our customers' experience, including global customer service, customer management, support and training. We also provide subject-matter expertise to implement and integrate our value-added products and solution where needed to optimize our efficiency and effectiveness. We know our customer's success is our success, and integrate that into everything that we do. Key areas of focus include: Post Sales & Front Door Help Desk, Inbound Customer Operations, Outbound Customer Operations and Customer Management & Training.
Led by Curtis Brown, our Chief Content & Technology Officer, our Content, Analytics and Technology teams are at the core of our company transformation toward a more lean and agile culture. Meet some members of this team here, and learn more about how we operate below.
Content is a global team delivering thought leadership and inspiration by building strategic relationships through modern experiences so our customers can grow. Our key focus areas are to: uncover truth and meaning from data; drive content/value through data; leverage modern technology, analytics, and platforms; and build relationships with influencers. Our team is divided into seven distinct areas of practice, cross-collaborating to achieve our collective goals: Global Content Innovation, Global Identity and Linkage, Enterprise Data Governance, Global Data Quality, Global Data Operations, International Partnerships & WWN (World Wide Network) and Editorial.
Our team moves analytics, economics and statistics beyond theory and Big Data buzzwords to the real-world where we provide our customers with actionable insights on their commercial relationships. We don't just analyze macroeconomic trends, but curate stories around the data, and build products that re-define business intelligence. We describe what's occurred, what's changing and predict what may come to pass. Key areas of focus include Master Data Management, complex Identify Resolution, and Predictive Analytics.
Technology is a global team that creates and operates the systems that deliver D&B data into our customer's ecosystems. We eat, breathe, and dream of technologies that run our business today - and those that will transform the way we deliver value in the future. Our Team is divided into five areas of practice, cross-collaborating to achieve our collective goals: Tech Operations/Infrastructure, Tech Engineering, Tech Security, Tech PMO and Emerging Business Technology.
Our goal is to make Dun & Bradstreet an amazing place to work.
That's why, in addition to the advantages that come with our unique culture of generosity and curiosity, we offer an extensive portfolio of benefits to help our employees manage their health, save for the future, and promote a positive work-life balance. Below is a general overview of what we offer in the United States. (Specifics may vary based on other non-U.S. locations.)
Health and Well-being:
Paid Time Off:
I worked at Dun & Bradstreet full-time (More than 5 years)
Outstanding executive team, very collaborative environment, terrific learning atmosphere, room for career growth, casual workplace setting, unique value proposition, great people and, most importantly, a very ethical company.
Since D&B is an old company, several senior leaders have spent their entire career there, which somewhat makes them resistant to change and learning.
Advice to Management
Be more flexible with telecommuting and promote the amazing concept of the Failure Wall to the broader organization.
I applied online. The process took 4+ weeks. I interviewed at Dun & Bradstreet (Short Hills, NJ) in April 2018.
I applied on the DnB careers website. The HR recruiter reached out to me and set up a phone call. She asked me general questions about my background and my interests. I was then invited to the Short Hills office to interview with 3 people from the team that was hiring. Each interview was around 35-40 minutes. The questions were mostly behavior with some technical questions here and there. I heard back about 3 days latter from the same HR recruiter inviting me back to interview with the supervisor. Once again this was about 35-45 minutes and was mostly behavioral/culture questions with some technical questions