Working at Dunkin' Brands | Glassdoor

Dunkin' Brands Overview

Canton, MA
1001 to 5000 employees
Company - Public (DNKN)
Fast-Food & Quick-Service Restaurants
$500 million to $1 billion (USD) per year
Doughnuts and ice cream make sweet bedfellows at Dunkin' Brands Group. The company is a leading multi-concept quick-service restaurant franchisor that operates both the Dunkin' Donuts and Baskin-Robbins chains. It has more than 16,500 franchise ... Read more

Mission: Community is the heart of our business. The Foundation's mission is to serve the basic needs of our communities through food for the hungry, safety and children's health. It's what we do every day.

Company Updates

  • Our paw-some new hire is in the news! Learn more about Cooper, what his typical work day looks like as CJO (Chief Joy Officer), and how he was selected to join the Joy in Childhood Foundation in this great People article!

    He's Hired! Talented Dog Has Resume, 'Chief Joy Officer' Title and Sweet Job Perks

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  • It's official! Dunkin' Donuts is now going by Dunkin'!

    Learn more about our big reveal here:

    Welcome to Dunkin': Dunkin' Donuts Reveals New Brand Identity

    Updated branding is one more step in company's journey to transform into beverage-led, on-the-go brand CANTON, MA...

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Dunkin' Brands – Why Work For Us?

At Dunkin’ Brands, we know that a great, thriving company starts with great culture and engaged employees. Whether our employees spend their days in front of a computer, in the field visiting our restaurants, or in our culinary lab, they are united by our employee value proposition: Extraordinary Brands, Extraordinary People, and the drive to make Dunkin’ Brands an incredible place to work.

We strive to create a safe, fun environment that rewards talent and hard work and provides employees with the tools they need to succeed, including training and professional development opportunities and comprehensive benefits.

Diversity & Inclusion
At Dunkin’ Brands we understand that in order to succeed in the marketplace we must not only reflect the diversity of our guests in our employees, franchisees and suppliers, but we must also ensure that diversity is inclusive in cultivating ideas that actively contribute to every aspect of our business.

Dunkin’ Brands’ diversity and inclusion strategy is focused on the following six pillars:

  • Building Strategic Relationships: Fostering diversity through our Employee Resource Groups (ERGs) such as the Women's Integrated Network (WIN), INspire for LGBTQ employees and their allies, and the Dunkin' Brands Inclusion Network.
  • Education: Building cultural awareness and intelligence among our employees.
  • Outreach and Recruitment: Recruiting and retaining diverse employees and cultivating a diverse franchisee base.
  • Mentoring and Succession Planning: Identifying and developing high-potential women and minority leaders.
  • Multicultural Marketing: Using insights to build culturally relevant marketing programs that reach our target audiences.
  • Supplier Diversity: Increasing the number of and spend with women- and minority-owned suppliers and vendors.

Our Franchisee and Licensee Partners
While franchisees, licensees and their employees are not employed by us, they are a large part of the brands. In addition to our diversity initiatives, we offer U.S. franchisees a robust training program and provide them with general news and trends on issues that are relevant to them and their businesses.

At Dunkin’ Brands, we don’t just serve our franchisees and customers of our brands. We support our communities with our commitment to service. With that mindset as our basis, we commit to giving back by providing all full-time employees with five hours of paid volunteer time each quarter to perform community service. Our commitment has resulted in our employees dedicating approximately 3,000 hours per year to support great causes, such as filling backpacks with nutritious food for children in need, sorting donations at food banks, preparing meals at local shelters, hosting blood drives, and cleaning up local parks.

Bringing joy to sick and hungry kids. 

The Joy in Childhood Foundation provides the simple joys of childhood to sick and hungry kids. Since 2006, the Joy in Childhood Foundation (formerly The Dunkin’ Donuts & Baskin-Robbins Community Foundation) has been deeply embedded in communities across the country and has donated over $11 million to hundreds of national and local charities.

In 2016, the Foundation rebranded as the Joy in Childhood Foundation, a name that reflects our renewed focus on helping kids—particularly those facing hunger and sickness—find joy in their daily lives.

Through the generosity of our franchisees, employees, vendors and guests, the Joy in Childhood Foundation raises funds to support partnerships with children’s hospitals, food banks, and nonprofit organizations directly committed to serving sick and hungry kids. 

Inspired by Diversity

At Dunkin’ Brands, we believe that a culture of diversity and inclusion where each person is valued and respected delivers better business results.  Dunkin’ Brands is committed to fostering a workplace where diversity and inclusion thrive and where we reflect the wide range of customers we serve. Toward this end, these are just some of the initiatives we have in place.

  • Diversity in our Business. We have formed a committee to look at all angles of our business in order to ensure that they reflect our commitment. This committee includes members from Procurement and Supply Chain Management, Marketing, Human Resources, Corporate Social Responsibility, and Franchising.
  • Affiliations and Memberships. Dunkin’ Brands partners with many organizations in our communities, including:
    • ALPFA - Association of Latino Professionals in Finance and Accounting.  We have been involved with several Boston Chapter events, including the Student Symposium and the Coaching and Mentoring program.
    • LATINA CIRCLE - Provides Latina professionals across industries with meaningful networking, mentoring and business partnering opportunities. We sponsor a quarterly Networking Breakfast called Cafecitos.
    • MFHA - Multicultural Foodservice and Hospitality Alliance. The Alliance helps members effectively engage multicultural employees, customers and communities to grow their business. Dunkin’ Brands holds a seat on their board.
    • 100,000 Jobs Mission. Dunkin’ Brands is one of 170 companies who have committed to hiring veterans through this national initiative to support our military. 
    • Year Up - A one-year, intensive training program that provides low-income young adults, ages 18-24, with a combination of hands-on skill development, college credits, corporate internships, and support.

At Dunkin’ Brands, we believe in taking care of our employees, and we start with great perks, such as:

  • Opportunities to enjoy our products at our worldwide headquarters throughout your workday, including ‘America’s favorite coffee’, donuts, baked goods and Baskin-Robbins ice cream
  • An on-site Fitness Facility (and for field-based employees, reimbursement towards gym membership)
  • Electric car charging stations at corporate headquarters
  • Early release Fridays, every Friday all year long

But the best part about working at Dunkin’ Brands is being associated with well-known brands that people identify with great taste, delicious products and consistent service across the globe. The success that we have built from our many years of creating  products that people love is something we delight in sharing with our employees through our generous benefits package. The following is a general summary of the benefits available to U.S. employees of Dunkin' Brands:

Medical Coverage: Dunkin' Brands offers a choice of comprehensive medical and prescription drug plans, designed to provide employees and their dependents with the most appropriate care for their medical needs. Spouses, dependent children, domestic partners, and dependent children of domestic partners are eligible dependents. The cost of coverage is shared by the company and the employee.

Dental Coverage: Dunkin' Brands offers two dental plan options that include coverage for preventive care, major and minor restorative care, as well as orthodontia. The cost of coverage is shared by the company and the employee.

Vision Coverage: Dunkin' Brands provides a voluntary vision insurance plan to cover eye care needs, as well as hardware; plus employees can take advantage of great discounts on laser vision correction and non-covered lens options. This benefit is employee paid.

Basic Life Insurance: Dunkin’ Brands provides company paid life insurance equal to two times the employee's annual base pay (up to a maximum of $1,000,000). Employee paid supplemental life insurance is also available.

Basic Accidental Death and Dismemberment Insurance (AD&D): In the event of an accidental injury or death, Dunkin’ Brands provides coverage equal to two times the employee's annual base pay (up to a maximum of $750,000), which is also company paid. Employee paid supplemental AD&D coverage is also available.

Short-term Disability (STD) and Long-term Disability (LTD): After three months of service, Dunkin’ Brands offers short-term disability that is fully paid by the company and long-term disability at the employee’s election.

Flexible Spending Accounts (FSA): Dunkin' Brands offers health care and dependent care FSAs for payment of eligible health and dependent care expenses with tax-free dollars.

Employee Assistance Program (EAP): Dunkin’ Brands provides employees with confidential counseling, information, and referrals on a wide range of potential concerns, ranging from stress or anxiety, work and family issues, legal consultations and elder care. Telephone assistance is available 24 hours a day, 7 days a week.  This benefit is for employees and their household members and is company paid.

Wellness Program:  Dunkin’ Brands offers employees a comprehensive wellness program designed to support good health and help them feel good from the inside out.  Throughout the year, employees can participate in range of activities designed to promote physical fitness and all around employee wellness.

401 (k) Plan: Dunkin’ Brands offers employees a convenient way to save for their future using pre-tax dollars. The Company matches dollar-for-dollar up to the first 4 percent of an employee’s contribution.

Employee Stock Purchase Plan:  The Dunkin' Brands Employee Stock Purchase plan is a voluntary benefit program that allows eligible employees to buy Dunkin' Brands Stock at a discounted price through payroll deductions.

Tuition Reimbursement: After 6 months of service, Dunkin’ Brands provides up to $5,000 reimbursement (for tuition only) to employees who complete approved undergraduate or graduate level courses under the program's eligibility guidelines.

Paid Time Off:

Vacation: Dunkin' Brands provides 3 weeks of vacation time per year that begins accruing upon an employee’s date of hire, for all employees who work a minimum of 21 hours per week. The benefit increases to 4 weeks per year after 5 years of service and 5 weeks per year after 12 years of service.

Holidays: All employees who work a minimum of 21 hours per week are provided with 11 paid holidays per calendar year.

Sick Time: Dunkin’ Brands provides sick time to all regular employees, earned at the rate of one hour for every thirty hours worked.

Personal Time: In addition to vacation and sick time, Dunkin’ Brands provides employees with 2 personal days per year, which are pro-rated for an employee’s first year of service.

Bereavement: All employees are eligible for up to 3 paid days off due to the loss of a family member. Additional days may be available if the employee needs to make funeral arrangements or to travel out of the area.

Employees are also eligible for a variety of discount programs, including but not limited to:

  • Group auto and homeowner’s insurance
  • Bulk coffee purchasing
  • Pet insurance
  • PerksCard program
  • Discounted movie tickets
  • Museum and aquarium passes
  • Discounted membership to BJ’s Wholesale Club

*Please note that the information listed above is a general summary of the benefits available to full-time U.S. employees of Dunkin' Brands (part-time benefits are pro-rated where applicable). Employees in other jurisdictions are eligible for comparable benefits in accordance with the benefit plans and applicable laws in their jurisdiction.  Any or all of these benefits may be modified, eliminated, or replaced at any time. The terms of the applicable Company policy or particular benefit plan control in the case of any discrepancy.

Dunkin' Brands Reviews

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Dunkin' Brands CEO Dave Hoffmann
Dave Hoffmann
6 Ratings
  • Featured Review

    "Really Great Place to Work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Canton, MA
    Current Employee - Anonymous Employee in Canton, MA
    Positive Outlook
    Approves of CEO

    I have been working at Dunkin' Brands full-time (More than a year)


    - Great environment
       - People are very friendly
    - Great work life balance
       - Family friendly
    - Everybody loves Dunkin


    - In IT, a lot of things are outsourced.
    - Not as challenging as could be

See All 239 Reviews

Dunkin' Brands Photos

Dunkin' Brands photo of: Outside Dunkin' Brands headquarter offfice located in Canton, Massachusetts (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.5)
Dunkin' Brands photo of: Many of our volunteer events occur in off-site locations.
Dunkin' Brands photo of: Each department in our corporate headquarters has been invaluable to the overall success of the company.
Dunkin' Brands photo of: The Dunkin' Donuts Baskin Robbins Community Foundation (DDBRCF) hosts several volunteer events that give our employees the option to give back to our community.
Dunkin' Brands photo of: More of our corporate employees hard at work being fueled by their favorite coffee.
Dunkin' Brands photo of: One of our smaller meeting rooms that shows just how fun and colorful the Dunkin' Brands environment really is.
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Dunkin' Brands Interviews



Getting an Interview

Getting an Interview




  1. Helpful (2)  

    Internship Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online and got an email to schedule a call. The call was lasted about a half hour - 45 minutes and they asked very straightforward questions about my experience. Basically just went down my resume and asked a question about what I had on there.

    Interview Questions

    • Tell me about a time you had to manage your time really well.   Answer Question
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Dunkin' Brands Awards & Accolades

  • Most Admired Brand, Boston Business Journal, 2014

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