Very little interference makes it through to the service engineers on-site.
Sales people know to take service issues to service managers and not directly to the on-site service engineers.
A small company with few sales in these tough economic times.
Advice to Management
You're doing a fine job with the limited resources available to you..
I applied through a staffing agency. The process took 3 weeks. I interviewed at Durst Image Technology (Rochester, NY) in March 2013.
This was a group interview with the warehouse manager, operations manager, HR, purchasing, and CEO each taking turns asking questions about culture fit (big for this company), qualifications, skills, and past employment.
Let us know if we're missing any workplace or industry recognition –