Working at EBSCO Information Services | Glassdoor

EBSCO Information Services Overview

Ipswich, MA
5001 to 10000 employees
1984
Company - Private
IT Services
$1 to $2 billion (USD) per year
We turn research into knowledge.

Whether it’s a college student, doctor or government worker, the need for knowledge begins at a library. EBSCO Information Services (EIS) is the worldwide leader in providing access to research through libraries ... Read more

Mission: Because EBSCO Information Services is a part of the information technology community, our needs are those of our customers. We’re dedicated to developing customizable services, supporting the technology needs of our customers and creating strong user experiences to ... Read more

Company Updates

  • http://glassdoor.com/slink.htm?key=vQkU5

    Meet Our Members: EBSCO Information Services CIO Doug Jenkins | MassTLC

    EBSCO Information Services (EIS) is one of the best kept secrets in Massachusetts. The company, located in Ipswich, has over 3500 employees across multiple locations and is part of EBSCO Industries, a top 200 privately owned U.S. company.

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EBSCO Information Services – Why Work For Us?


Who are we?
A company dedicated to improving research and changing lives around the world.

Local
Ranked 10th largest private company in Greater Boston (Ipswich) in 2016 by Boston Business Journal

Global
5,000+ employees, including 500 developers, in 30 offices around the world

Strong
Dun & Bradstreet financial rating of 5A1, the highest awarded

Environmentally Responsible
A fleet of electric company cars, solar energy, a green company Café, and energy-saving
systems throughout the Ipswich office

Grateful
EBSCO donates to our community and contributes to employee Profit Sharing

Why it’s important

EBSCO informs the world, serving schools, universities, hospitals, corporations, public libraries and
government agencies in more than 190 countries.

If you would like to join our team, and go beyond boundaries, we would like to meet you!

Through vision, action, innovation and a commitment to continuous improvement, EBSCO will motivate you, inspire you, and allow you to grow.


Five reasons technologists love EBSCO

1.  We act like a start-up with the security of a mature company

2.  We're agile and embrace decentralized decision making.

3.  We handle 285 million searches per day.  Which means your work gets noticed.

4.  We treat employees well.  Really well.

5.  We have a bias for action, and we like trying new approaches. 


EBSCO fun facts

• EBSCO technology teams embrace SAFe management techniques.
• React/Redux, Sass, Webpack and nodejs are just some of the cool technologies we use.
• For internal infrastructure and APIs we rely on C# including Web API, Unity and nunit.
• We leverage AWS technologies including API Gateway, Lambda functions, EC2, S3 and RDS.
• EBSCO invests heavily in technology talent, making it one of the most innovative
   technology partners in the industry.

OUR PRINCIPLES

Our diverse businesses are united by a set of guiding principles that reveal our heritage, reflect our values, and lead our future.


REALIZE THAT BUSINESS IS A LONG-RUN GAME.

We strive to continuously increase the value we provide our customers, thereby maximizing long-term profits.

INVEST IN PEOPLE AND CULTIVATE PASSION.

We provide the resources and environment that allow individuals to reach their potential, enabling us to realize our collective potential.

OPERATE WITH A DEFINED VISION AND A BIAS FOR ACTION.

We create clear goals and then commit to their completion, refining our vision as we learn
from our experiences.

COMMIT TO SUSTAINED SALES AND PROFIT GROWTH.

We strive to maximize profits over the long run, reinvesting profits in our businesses in order to achieve sustained profit growth.

BE CUSTOMER-FOCUSED AND SALES-DRIVEN.

We must always deliver products and services that retain and expand our customer base.

INSIST ON QUALITY FROM THE START.

We are only as good as the quality of our products and services.

MEASURE AND MANAGE WHAT MATTERS.

We stay focused on the right things by establishing and measuring appropriate goals.

FOSTER CONTINUOUS IMPROVEMENT.

We understand that perfection is a process, not a state, and are committed to methodically improving ourselves in all areas.

DO WHAT YOU SAY YOU WILL DO.

We honor our commitments, both individually and as a business.

LEAD WITH HUMILITY.

We take our business very seriously, but we don’t take ourselves too seriously.


We are a customer-focused, results-oriented company. Our culture plays a large role in our success and is defined by eight traits.

Individual Traits

-DRIVE

-POSITIVE ATTITUDE

-EAGERNESS TO UNDERSTAND

-SOUND JUDGMENT

Organizational Traits

COLLABORATION

OPEN COMMUNICATION

ACCOUNTABILITY

TRUST AND RESPECT

A great place to work!

EBSCO  is known for its unique business culture which is progressive and results-oriented in a collaborative and congenial work environment. Our great location, cutting-edge technology, and talented workforce make EBSCO one of the best places to work in Massachusetts.

Located in Ipswich, Massachusetts
EBSCO Information Services is located in Ipswich, Massachusetts, about 30 miles north of Boston. The EBSCO Campus resides along the scenic banks of the Ipswich River and is minutes from the town center.

Commuter Rail Stop
The Ipswich commuter rail stop is located directly in front of the EBSCO Campus. EBSCO offers a generous reimbursement program for employees using public transportation.

Riverside Café
The EBSCO Riverside Café offers fresh, healthy food and serves breakfast, lunch, and take-out dinners at subsidized prices. Outdoor BBQ's are held on Fridays in the summertime. Free Coffee and tea every day.

EBSCO Gym
The newly-renovated EBSCO gym is fully equipped with exercise machines, free weights, lockers and showers. Fitness classes, including boot camp and yoga, are also available.

Mill Buildings 
EBSCO consists of three renovated mill buildings. The ‘Riverside Building’ is on the National Register of Historic Places, and the ‘Old Mill Building’ displays a mural painted by local artist Alan Pearsall.

State-of-the-Art Data Center
The ‘Collins Building’ is home to EBSCO’s 2,500 square foot data center which serves EBSCOhost® customers.

Green Company 
EBSCO follows a ‘Green Zone’ policy to maximize the company’s level of environmental responsibility. These initiatives have resulted in hybrid company cars, a solar panel project and more.

Employee Appreciation Events
EBSCO hosts employee appreciation events including outings and holiday dinners.


Because employees are EBSCO’s most valuable asset, we provide a fully integrated, comprehensive benefits package to support our team of professionals.


Health and Dental Insurance

EBSCO pays a portion of your total premiums. Your portion is based on the number of dependents included under your Blue Cross Blue Shield of Alabama policy, the effective date you enrolled in the plan, and the length of time you’ve been on the plan. After you’ve been on the plan for five (5) continuous years, EBSCO will pay more toward your cost. Your reduction in cost will continue until you’ve been on the plan for eight (8) years.


EBSCO Savings & Profit Sharing Trust


The EBSCO Savings & Profit Sharing Trust is one of the top benefits EBSCO offers. EBSCO contributes up to 15% of its yearly pretax profits to the Trust. When EBSCO businesses are successful and have profitable years, every employee benefits.

-Company contributions are not tied to your personal savings, and you are not required to save in order to receive company contributions.

-Company contributions are 100% vested after six (6) or more years of employment.

-After 90 days of employment:
     -Qualifying incoming rollovers are accepted.
     -Employees can contribute 0%–14% of gross pay (before taxes), up to a cap of $12,600.

Additional Benefits

-Vision Insurance
-Life and Disability Insurance
-Optional Life Insurance
-Short-Term and Long-Term Disability Insurance
-Medical Spending Account
-Dependent Care
-Employee Assistance Program
-Access to EBSCO Databases
-Training and Tuition Reimbursement
-EBSCO Scholarships
-Paid Vacation and Sick Time
-Company Paid Holidays
-Access to EBSCO Federal Credit Union
-Employee Referral Program
-Employee Events
-Flexible Work Options
-Dry-Cleaning Service
-Green Company
-Local Retail, Sporting, and Entertainment Discounts




EBSCO Information Services Reviews

  • Featured Review

    "Top-notch Scrum Master Group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Scrum Master in Ipswich, MA
    Current Employee - Senior Scrum Master in Ipswich, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EBSCO Information Services full-time (More than a year)

    Pros

    Most experienced and talented group of servant leaders that I've worked with in my career

    Cons

    Limited opportunities for Scrum Masters due to strong retention

See All 303 Reviews

EBSCO Information Services Photos

EBSCO Information Services photo of: EBSCO Ipswich Falls
EBSCO Information Services photo of: EBSCO
EBSCO Information Services photo of: EBSCO
EBSCO Information Services photo of: Leading the EBSCO Way
EBSCO Information Services photo of: Leading the EBSCO Way
EBSCO Information Services photo of: Leading the EBSCO Way class
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EBSCO Information Services Interviews

Experience

Experience
51%
20%
29%

Getting an Interview

Getting an Interview
40%
25%
19%
8
4
4

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (1)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3 weeks. I interviewed at EBSCO Information Services.

    Interview

    The whole process was efficient and professional. After applying, I heard back from HR two weeks later. The HR rep explained that there was a slight delay so typically, one would hear back sooner, which is great! Typically, employers take forever to respond. A 30-minute phone interview was scheduled for the next day with the hiring manager then three days later I had an on-site two-hour interview with 8 people. It was a mix of one-on-one interviews and panel interviews. They were all back-to-back, with each interview lasting for about 30 minutes. Everyone was extremely pleasant; it was less about them "judging" me and more about both parties trying to understand whether there was a mutual fit. They were generous with information about the day-to-day work, the projects they were working on, the work culture etc. Three days later, I was asked to come in and meet senior management. The hiring managers also gave me a tour. In summary, it was a very relaxed and thorough interview process and I am THRILLED to be joining the EBSCO family.

    Interview Questions

    • How has your past experience prepared you for this role?   Answer Question
See All 61 Interviews

EBSCO Information Services Awards & Accolades

  • BBJ 'Pacesetters': Boston's Fastest-Growing Private Companies, The Boston Business Journal, 2015

Pledges & Certifications

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

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