Great insight from an EBSCO employee on a day in the life of a Technical Catalog Specialist.
Mission: Because EBSCO Information Services is a part of the information technology community, our needs are those of our customers. We’re dedicated to developing customizable services, supporting the technology needs of our customers and creating strong user experiences to ...
Great insight from an EBSCO employee on a day in the life of a Technical Catalog Specialist.
EBSCO doing its part to promote sustainability.
Who are we?
A company dedicated to improving research and changing lives around the world.
Ranked 10th largest private company in Greater Boston (Ipswich) in 2016 by Boston Business Journal
5,000+ employees, including 500 developers, in 30 offices around the world
Dun & Bradstreet financial rating of 5A1, the highest awarded
A fleet of electric company cars, solar energy, a green company Café, and energy-saving
systems throughout the Ipswich office
EBSCO donates to our community and contributes to employee Profit Sharing
Why it’s important
EBSCO informs the world, serving schools, universities, hospitals, corporations, public libraries and
government agencies in more than 190 countries.
If you would like to join our team, and go beyond boundaries, we would like to meet you!
Through vision, action, innovation and a commitment to continuous improvement, EBSCO will motivate you, inspire you, and allow you to grow.
Five reasons technologists love EBSCO
1. We act like a start-up with the security of a mature company
2. We're agile and embrace decentralized decision making.
3. We handle 285 million searches per day. Which means your work gets noticed.
4. We treat employees well. Really well.
5. We have a bias for action, and we like trying new approaches.
EBSCO fun facts
• EBSCO technology teams embrace SAFe management techniques.
• React/Redux, Sass, Webpack and nodejs are just some of the cool technologies we use.
• For internal infrastructure and APIs we rely on C# including Web API, Unity and nunit.
• We leverage AWS technologies including API Gateway, Lambda functions, EC2, S3 and RDS.
• EBSCO invests heavily in technology talent, making it one of the most innovative
technology partners in the industry.
Our diverse businesses are united by a set of guiding principles that reveal our heritage, reflect our values, and lead our future.
REALIZE THAT BUSINESS IS A LONG-RUN GAME.
We strive to continuously increase the value we provide our customers, thereby maximizing long-term profits.
INVEST IN PEOPLE AND CULTIVATE PASSION.
We provide the resources and environment that allow individuals to reach their potential, enabling us to realize our collective potential.
OPERATE WITH A DEFINED VISION AND A BIAS FOR ACTION.
We create clear goals and then commit to their completion, refining our vision as we learn
from our experiences.
COMMIT TO SUSTAINED SALES AND PROFIT GROWTH.
We strive to maximize profits over the long run, reinvesting profits in our businesses in order to achieve sustained profit growth.
BE CUSTOMER-FOCUSED AND SALES-DRIVEN.
We must always deliver products and services that retain and expand our customer base.
INSIST ON QUALITY FROM THE START.
We are only as good as the quality of our products and services.
MEASURE AND MANAGE WHAT MATTERS.
We stay focused on the right things by establishing and measuring appropriate goals.
FOSTER CONTINUOUS IMPROVEMENT.
We understand that perfection is a process, not a state, and are committed to methodically improving ourselves in all areas.
DO WHAT YOU SAY YOU WILL DO.
We honor our commitments, both individually and as a business.
LEAD WITH HUMILITY.
We take our business very seriously, but we don’t take ourselves too seriously.
We are a customer-focused, results-oriented company. Our culture plays a large role in our success and is defined by eight traits.
-EAGERNESS TO UNDERSTAND
TRUST AND RESPECT
A great place to work!
EBSCO is known for its unique business culture which is progressive and results-oriented in a collaborative and congenial work environment. Our great location, cutting-edge technology, and talented workforce make EBSCO one of the best places to work in Massachusetts.
Located in Ipswich, Massachusetts
EBSCO Information Services is located in Ipswich, Massachusetts, about 30 miles north of Boston. The EBSCO Campus resides along the scenic banks of the Ipswich River and is minutes from the town center.
Commuter Rail Stop
The Ipswich commuter rail stop is located directly in front of the EBSCO Campus. EBSCO offers a generous reimbursement program for employees using public transportation.
The EBSCO Riverside Café offers fresh, healthy food and serves breakfast, lunch, and take-out dinners at subsidized prices. Outdoor BBQ's are held on Fridays in the summertime. Free Coffee and tea every day.
The newly-renovated EBSCO gym is fully equipped with exercise machines, free weights, lockers and showers. Fitness classes, including boot camp and yoga, are also available.
EBSCO consists of three renovated mill buildings. The ‘Riverside Building’ is on the National Register of Historic Places, and the ‘Old Mill Building’ displays a mural painted by local artist Alan Pearsall.
State-of-the-Art Data Center
The ‘Collins Building’ is home to EBSCO’s 2,500 square foot data center which serves EBSCOhost® customers.
EBSCO follows a ‘Green Zone’ policy to maximize the company’s level of environmental responsibility. These initiatives have resulted in hybrid company cars, a solar panel project and more.
Employee Appreciation Events
EBSCO hosts employee appreciation events including outings and holiday dinners.
Because employees are EBSCO’s most valuable asset, we provide a fully integrated, comprehensive benefits package to support our team of professionals.
Health and Dental Insurance
EBSCO pays a portion of your total premiums. Your portion is based on the number of dependents included under your Blue Cross Blue Shield of Alabama policy, the effective date you enrolled in the plan, and the length of time you’ve been on the plan. After you’ve been on the plan for five (5) continuous years, EBSCO will pay more toward your cost. Your reduction in cost will continue until you’ve been on the plan for eight (8) years.
EBSCO Savings & Profit Sharing Trust
The EBSCO Savings & Profit Sharing Trust is one of the top benefits EBSCO offers. EBSCO contributes up to 15% of its yearly pretax profits to the Trust. When EBSCO businesses are successful and have profitable years, every employee benefits.
-Company contributions are not tied to your personal savings, and you are not required to save in order to receive company contributions.
-Company contributions are 100% vested after six (6) or more years of employment.
-After 90 days of employment:
-Qualifying incoming rollovers are accepted.
-Employees can contribute 0%–14% of gross pay (before taxes), up to a cap of $12,600.
-Life and Disability Insurance
-Optional Life Insurance
-Short-Term and Long-Term Disability Insurance
-Medical Spending Account
-Employee Assistance Program
-Access to EBSCO Databases
-Training and Tuition Reimbursement
-Paid Vacation and Sick Time
-Company Paid Holidays
-Access to EBSCO Federal Credit Union
-Employee Referral Program
-Flexible Work Options
-Local Retail, Sporting, and Entertainment Discounts
I worked at EBSCO Information Services full-time (More than 5 years)
Terrific work environs, with beautiful historical campus on the Ipswich river, on-site cafe and gym, free coffee and tea, and the Commuter Rail within steps of the campus. The people at EBSCO are wonderful-- smart, genuine, and caring. The benefits package is excellent, and the company incents long-term commitment. Work-life balance is good for most.
In 2016, EBSCO adopted a new way of delivering software that is extremely rigid, prescriptive, and relentlessly fast-paced. It's effective in many ways, helping the company to deliver more in less time, with better predictability. But, in certain areas of the company, there is no space outside of this model. Depending on your role, you may have 6-7 hours of meetings every day, many of them recurring, and there is no room for forward-thinking planning and product visioning. There is no time for reflection, research, or creativity. Projects are largely handed down from management, and the day-to-day is now like a development mill. Compensation has not been adjusted to reflect the heavy burdens placed on departments affected by this change, and it was not regionally competitive before. Product Management spends its time serving requirements and prepping projects for development instead of cultivating the holistic long-term health of product lines. Several reviews on here imply that "adversity to change" or similar is driving the discomfort in personnel, but that suggests that the company changed to something beneficial for the people that work here. In many ways, it didn't.
Advice to Management
Build a place where smart, creative product people can work successfully outside of the confines of the new framework; there are many kinds of contributions to be made aside from continuous planning. Don't rely on Sales and Support to have all of the customer interactions. Give people who can make positive impact the opportunity to explore and ideate, or the negatives will start to outweigh the positives.
I applied through a recruiter. The process took a week. I interviewed at EBSCO Information Services (Ipswich, MA).
The recruiter found me in LinkedIn, had a small phone chat and he arranged for Telephonic discussion with Hiring manager.
It was 30 minutes and the manager is more interested in my current role and my area of interests.
He felt like I am a suitable candidate for the position and invited me to on-site interview.
The onsite-interview is scheduled for 2 hours.
First 1.5 hours, a team of 6 people gathered(includes development team members Scrum master, QA manager) and asked questions related to their fields. They are very professional and more interactive. Most of the conversation are about the problems I faced and how I overcame it. They thoroughly read me resume and asked random questions on the technology I listed in my resume. They really looking whether you worked in Agile methodology and what are the problems you faced there.