Working at Eastern Mountain Sports | Glassdoor

Eastern Mountain Sports Overview

Work Here? Get a Free Employer Account
www.ems.com
Meriden, CT
501 to 1000 employees
1967
Company - Private
Retail
$100 to $500 million (USD) per year
Unknown
Founded in 1967, EMS now has community stores in 70 east coast locations full of knowledgeable, credible people who love what they do for customers. The EMS Schools serve over 5000 participants annually and earn the highest possible ratings for customer satisfaction ... Read more

Mission: We exist to make it easy for people to love the outdoors and spend more time outside.
EMS is the trusted source for must-have gear, apparel and guidance for people who love the outdoors.

Eastern Mountain Sports Reviews

3.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Mark Walsh
35 Ratings
  • Helpful (2)

    "Gone is the EMS of Past"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Guide (New Hampshire) in Meriden, CT
    Current Employee - Store Guide (New Hampshire) in Meriden, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    EMS is known throughout the Mid Atlantic and Northeast as a purveyor of camping, hiking, climbing, kayaking/SUPing, biking, and other various outdoor traveling goods. Each store is a close-knit community and the store management is one for which you want to work. I would follow my current manager, who has been managing our store for over 10 years, anywhere. You learn from each other and develop great networks and relationships.

    Cons

    In 2012, EMS was purchased by Vestis Retail Group (also the owner of Bob's Stores and in 2014, the owner of west-coast based Sports Chalet, now defunct) as EMS was struggling to stay afloat and was rumored to be weeks away from insolvency. Had Vestis and its capital management parent company, Versa Capital, stuck with only Bob's and EMS, the company would be in a greatly different situation; unfortunately, someone or a group in either Vestis or Versa corporate decided to buy Sports Chalet for $17M and over $50 in debt. Needless to say, come the summer of 2016, Vestis filed for Chapter 11 reorganization and shuttered Sports Chalet, 7 EMS locations and 1 Bob's location. The company has since come out of reorganization proceedings and goods and receipts have begun to flow back into stores, albeit without some notable brands (La Sportiva and Sea to Summit to name two major ones).

    The biggest issue with the current iteration of EMS is that it appears to become a discount retail chain with little store culture and vibe. Eastern Mountain Sports used to run community clinics and events, sponsor athletes and other groups, and do other excellent promotions. Those days are gone as are those budget lines. Now when you walk into the stores, nearly everything is on sale (even recent receipts). Vestis (now Eastern Outfitters after the bankruptcy) employees receive 35% off national brands and clearance items and 50% off EMS brands, and are unable to use coupons or discounts (which is typical in retail), even if purchasing items without their discount (less typical). That beg said customers may often find better deals than employees get with their discounts.

    In late 2015, Vestis launched a new POS system which was supposed to bring order processing up to current technology. But the systems are clunky and are not user friendly. IT is slow to react to most issues (as they are flooded with problems) and all transactions must now be done in person (no more reserving rentals over the phone or placing orders from another store with a credit card over the phone, supposedly due to new PCI compliance, but if this was true, why can LL Bean still do mail order over the phone?).

    The company has lost its vision for EMS and has become the red headed step child clone of Bob's Stores.

    Advice to Management

    Retool what EMS looks like to consumers and ween them off of heavily discounted items. When you walk into an REI, things are rarely on sale, and customers have come to expect that. As REI begins to move further into the Northeast (with a planned store to come in Manchester, NH), EMS will struggle to compete with a better stocked store with more options. You've lost focus with what EMS should be; fix it before it really is too late! Take the opinions and thoughts from your employees in the stores and on the front lines and less from what your corporate office says.

See All 154 Reviews

Eastern Mountain Sports Photos

Eastern Mountain Sports photo of: Team EMS-Waterford getting ready for AngelRide 2015
Eastern Mountain Sports photo of: What we do on our days off!
See All PhotosSee All

Eastern Mountain Sports Interviews

Experience

Experience
75%
20%
5%

Getting an Interview

Getting an Interview
61%
23%
9%
4

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Eastern Mountain Sports in February 2016.

    Interview

    I walked in on Friday with a completed paper application and came back for the interview the following day. The store was very understaffed, so the manager was effectively trying to run the store while interviewing me. As a result, the whole interview took place on the sales floor, which made it somewhat more relaxed and easier for me. This is not the norm though.

    Interview Questions

    • If a customer needs help buying their first pieces of gear to get started at a climbing gym, how are you going to help them walk out with the right stuff?   1 Answer
See All 24 Interviews

Eastern Mountain Sports Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Eastern Mountain Sports Locations

Work at Eastern Mountain Sports? Share Your Experiences

Eastern Mountain Sports
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or