I have been working at Eid Passport full-time (More than a year)
The representatives are, overall, great people, and are willing to help with questions if they aren't busy. Everyone comes from different backgrounds, which makes for great diversity in thought processes and therefore a greater ability to resolve a difficult problem. For travelers, you get to keep the hotel/airfare/Hertz points. There is variety in the work you do. You can listen to music while working, provided you aren't in the phone queue. The benefits are pretty awesome (100% covered medical!).
You stay a temporary employee for a long time. The company policy states you aren't eligible for conversion to full time with benefits until you have 720 hours with the company (not including overtime), which equals roughly 4.5 months, but conversion isn't right after you hit that - they tend to wait to convert a bunch of people at once. Micromanagement is a big thing here. Communication between leadership and representatives is very poor, and some members of leadership aren't quiet about the fact that you're replaceable.
Advice to Management
Your representatives do a lot of quality work and most of us want to succeed, but it's really hard to want to stay in a company when leadership makes it clear you're replaceable at any moment. Micromanaging doesn't work under all situations, and if you insist on it (which frankly I don't recommend), at least make sure you're tailoring it to job functions instead of a 'one size fits all' style. And please, when you say you want to hear concerns representatives have, at least make an effort to listen and address those concerns rather than completely disregarding anything we have to say if it's not what you want to hear.
I applied through a staffing agency. The process took 3 days. I interviewed at Eid Passport (Hillsboro, OR) in July 2015.
I was interviewed by two people asking standard customer service questions. Interview is not too long so don't make your answers too long. There was no follow up interview, one and done. Make sure to be there on time because the people interviewing were very punctual and did not make me wait.
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