Working at Electronic Merchant Systems | Glassdoor

Electronic Merchant Systems Overview

Cleveland, OH
201 to 500 employees
1988
Company - Private
Finance
Unknown / Non-Applicable
Established in 1988, Electronic Merchant Systems has grown to become a leading provider of payment processing services. We process and safeguard many types of electronic payment transactions including all major credit cards, debit cards, EBT, stored-value, and electronic check ... Read more

Mission: Electronic Merchant Systems’ mission is to be the industry leader in merchant services by providing an innovative suite of business solutions, a high level of quality service, and having professional, dedicated employees that increase the financial well-being of our ... Read more

Electronic Merchant Systems – Why Work For Us?


As an Electronic Merchant Systems’ team member, you will not only have the opportunity to advance your professional career and reach your financial goals, you will receive the support you need to get you there!

At EMS, we provide our employees with the latest sales tools and continuing education platforms available while making sure the resources you need are accessible anywhere, right at your fingertips.

While our core service is Payment Processing, our diverse product portfolio allows us to do so much more for our Merchants.

If you’re ready to join an industry leading organization while gaining the opportunity to change your life, as well as the lives of others, become a member of the Electronic Merchant Systems’ team.

We’ve been in business for over 25 years processing and protecting sensitive personal and cardholder data.  The company was founded by providing high quality payment processing services and support to traditional retail merchants. EMS has expanded its focus to offer a variety of eCommerce and mobile payment solutions so that merchants can benefit from the continually evolving customer landscape.


Electronic Merchant Systems’ mission is to be the industry leader in merchant services by providing an innovative suite of business solutions, a high level of quality service, and having professional, dedicated employees that increase the financial well-being of our clients. Our employees and clients receive the same concern, respect and caring attitude.

What's Happening at EMS

 The Porsche Cayenne Giveaway on 1/13/17 at EMS corporate headquarters. 

Electronic Merchant Systems Reviews

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  • Featured Review

    "Account Executive - ATL - over 5 years."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Account Executive in Atlanta, GA
    Current Employee - Account Executive in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at Electronic Merchant Systems full-time (More than 5 years)

    Pros

    Great pay structure! Flexible schedule if you are hitting quota. Great money, if you are a producer, which is how it should be. Benefits package is awesome. The work/life balance is great, if you're a producer. Really, you can set your own pay based on the compensation plan and how much you want to work. The more you work, the more you'll make based on the compensation plan, if you can sell.
    Dependable company for pay structure.

    Cons

    Chargebacks, although there are few, we are charged back the full amount within a 90 day window for all products sold other than processing.

    Not many cons.

    Advice to Management

    Chargebacks, although there are few, those of us who sell the product, train the customer, and spend our time and expenses to do this, should not be charged back the whole amount. 90 days is a good rule of thumb but maybe you should consider a sliding scale. If customer cancels after 30 days, we get charged back 80 percent, after 60 days 50 percent after 90 days nothing (like you do). It does take our time and resources to sell and train, unfortunately, we can do everything right and circumstances out of our control cause a customer to cancel. Just a thought for you to consider. As sales reps, we shouldn't be at the mercy of the customer through a 90 days period. We should focus on new business for EMS and ourselves.

    Consider focus groups at remote locations to see how management is treating employees and improvements that can be made. Or calls to various, random employees, and check up on moral of office. See if you can get feedback from new reps and office personnel. Maybe even send out a survey that is private and anonymous to employees, all employees new and old, at the remote offices, Surveys should include info about the management, upper management, training, and flow of orders, flow of install, etc, it would probably give you lots of insight to the moral of the office. Happy employees, will lead to more productivity and longevity. Which I feel sure you want. No company or employee is perfect, but feedback from all would help you gage an office you are not physically in due to proximity.

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Electronic Merchant Systems Photos

Electronic Merchant Systems photo of: St Patrick's Day 2017
Electronic Merchant Systems photo of: St Patrick's Day 2017
Electronic Merchant Systems photo of: St Patrick's Day 2017
Electronic Merchant Systems photo of: St Patrick's Day 2017
Electronic Merchant Systems photo of: St Patrick's Day 2017
Electronic Merchant Systems photo of: St Patrick's Day 2017
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Electronic Merchant Systems Interviews

Interview Experience

Interview Experience
62%
12%
25%

Getting an Interview

Getting an Interview
28%
14%
14%
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Interview Difficulty

2.2
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Interview Difficulty

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  1.  

    Junior Graphic Designer Interview

    Anonymous Interview Candidate in Cleveland, OH
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Electronic Merchant Systems (Cleveland, OH) in March 2017.

    Interview

    A lot of standard design questions were asked, the nature of the interview was relaxed. I sat in front of a panel of 3 other creative service team members who all asked questions.

    Interview Questions

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Electronic Merchant Systems Awards & Accolades

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