I have been working at Email Aptitude full-time (More than a year)
The team is truly incredible here at EA. We're a solid group of folks who are always willing to help out wherever they can. You'll often see coworkers at each other's desks working together to solve issues that aren't related to their own work, which is awesome.
The CEO, Forest, is the most down-to-earth and amicable guy you'll ever meet. He has a heart of gold and although he's busy 24/7, he makes the effort to spend time chatting up the in-office employees, asking how they're doing, and really getting to know each person on a deeper level. I've never seen a CEO like him before -- he is one in a million, and truly cares.
The work itself is very, very interesting, and never gets boring. Getting to work with multiple clients, you'll learn more here at Email Aptitude in one year than in-house in 3 or more, I'd say.
Work/life balance is incredible for an agency. You'll occasionally have to work late, and sometimes have urgent or last-minute client requests, but these aren't the norm for most of us.
It can be hard, and it can be stressful. No two clients are alike, and no two days are the same either. There are lulls and there are intense periods, no question about it.
This is the nature of the job, but it also doesn't take very long at all to find a way to effectively manage your load. The team here really cares about each individual and will do its best to ensure that you have all the tools you need and that your load doesn't get too wild. Although the intensity can be a con, it's not all the time, and there's help when it does get rough.
Advice to Management
Keep doing what you're doing. I think we've done a stellar job at keeping growing pains to a minimum as we double in size on what seems like a yearly basis.
If I had one tip for the management, I'd say that ongoing employee training can be improved upon, but know that we're currently taking steps to do so in various ways.
I applied through an employee referral. I interviewed at Email Aptitude.
I had a great experience interviewing with Email Aptitude. The entire process was smooth and straight forward. Correspondence was responded to quickly, calls were easy to set up, and next steps were clearly communicated. Everyone I spoke with was professional yet personable. Interviewing can be filled with uncertainty, but Email Aptitude made the process as easy as possible.
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