Working at Emmanuel College-Massachusetts | Glassdoor

Emmanuel College-Massachusetts Overview

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Boston, MA
201 to 500 employees
1919
College / University
Education
$50 to $100 million (USD) per year
Unknown

Emmanuel College-Massachusetts Reviews

4.2
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Recommend to a friend
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Sr. Janet Eisner, SND
11 Ratings
  • "Jean Yawkey Center Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Jean Yawkey Center Manager in Boston, MA
    Former Employee - Jean Yawkey Center Manager in Boston, MA
    Recommends
    Approves of CEO

    I worked at Emmanuel College-Massachusetts (Less than a year)

    Pros

    Friendly, fast paced environment. Good coworkers

    Cons

    Sometimes lack of communication between employees

See All 25 Reviews

Emmanuel College-Massachusetts Interviews

Interview Experience

Interview Experience
75%
25%
0%

Getting an Interview

Getting an Interview
75%
25%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    IT Customer Service Representative Interview

    Anonymous Employee in Boston, MA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Emmanuel College-Massachusetts (Boston, MA) in July 2016.

    Interview

    There is a 2-3 page online application. On this application, there will be certain questions that assess your problem solving abilities, resourcefulness, and creativity. The next level is a Skype interview with the Helpdesk Director and their administrative assistant (Helpdesk Supervisor). Afterwards there will be about a week to two weeks of waiting time. After being notified of being accepted into the position, there is an MBTI personality test as well as an online training module with quizzes to prepare for training.

    This is primarily a customer service role. As a result, customer service traits are favored slightly more than technology skills. Ask questions during the interview, but don't ask dumb ones. Ask questions about future opportunities will give the impression that you are enthusiastic for training.

    Interview Questions

    • In your current/past jobs, what was one situation you were unprepared for, and how did you handle it?   Answer Question
    • You are the only person at the IT Helpdesk when a campus-wide system goes down, and you start receiving dozens of calls and emails. How do you handle this?   Answer Question
See All 4 Interviews

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