I worked at Emmanuel College-Massachusetts (Less than a year)
Friendly, fast paced environment. Good coworkers
Sometimes lack of communication between employees
I applied online. The process took 4+ weeks. I interviewed at Emmanuel College-Massachusetts (Boston, MA) in July 2016.
There is a 2-3 page online application. On this application, there will be certain questions that assess your problem solving abilities, resourcefulness, and creativity. The next level is a Skype interview with the Helpdesk Director and their administrative assistant (Helpdesk Supervisor). Afterwards there will be about a week to two weeks of waiting time. After being notified of being accepted into the position, there is an MBTI personality test as well as an online training module with quizzes to prepare for training.
This is primarily a customer service role. As a result, customer service traits are favored slightly more than technology skills. Ask questions during the interview, but don't ask dumb ones. Ask questions about future opportunities will give the impression that you are enthusiastic for training.
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