Great atmosphere. Everyone seems to get along. Management will work just as hard if not more than what they expect of their employees. Benefits are good if your single with no kids, but absolutely horrible if you have a family. Single less than $10 a pay for medical Family $182 a pay for medical. <-----Not an exageration. Management will also work with individuals almost too much before firing individuals.
Dealing with customers is very stressful. Customers are extremely irate to the point of screaming and cursing 60% of the time. Benefits for individuals with a family is extremely expensive. Mangement is great but upper management are not qualified for their positions. No room for growth unless someone leaves and some positions aren't even filled when people leave. No raises for years.
Advice to Management
To be honest the way the business is set up there isn't anything that management is doing wrong, but they aren't doing anything right either. Some upper management positions need to be reevaluated to make sure that the most qualified person is doing the job and not someone who was promoted soley based on years with the company.
Let us know if we're missing any workplace or industry recognition –