Working at Enghouse Interactive | Glassdoor

Enghouse Interactive Overview

Phoenix, AZ
501 to 1000 employees
1984
Company - Public
Information Technology
$100 to $500 million (USD) per year
Unknown
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction, with products spanning multi-channel call centers, CTI integration, IVR / Self-Service, operator attendant consoles, call recording and quality monitoring, outbound ... Read more

Enghouse Interactive Reviews

2.1
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Recommend to a friend
Approve of CEO
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Stephen Sadler
15 Ratings
  • "Great place to gain experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Phoenix, AZ
    Former Employee - Technical Support Engineer in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Enghouse Interactive full-time (More than 10 years)

    Pros

    Pretty relaxed environment. Casual attire/jeans acceptable. Previous experience not really required. Close to major highway & covered parking offered.

    Cons

    Training is minimal. You're pretty much thrown to the wolves and on your own right away. There are other people doing the same thing but workload is very high so you probably won't get immediate help if stuck on something. You'll never get more than a 2% pay increase if you get one at all, there are no bonuses including Christmas, 401k is offered but no company match. Health insurance is offered but a lot to be desired about plans to pick from. All in all hopefully you're not coming here for benefits or competitive pay. Enghouse is great at developing talent but horrible at retaining it.

See All 34 Reviews

Enghouse Interactive Interviews

Experience

Experience
50%
33%
16%

Getting an Interview

Getting an Interview
60%
20%
20%

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience

    Interview

    Had several informal phone interviews, 1 interview in person that was somewhat technical, 1 interview with a manager just to see if I'd fit in. There was about a week in between being contacted.

    Interview Questions

    • Was asked my knowledge of Voip technology and knowledge of numerous PBXs. Was asked if I'd be willing to work on call on a rotating 24x7 schedule. Was asked if opposed to lengthy technical discussions with customers. Was asked how I'd respond to irate customers.   1 Answer

    Reasons for Declining

    I was treated as if I were an entry level employee with no experience. Pay offered was very insulting. 5 interviews for a $38k salary with poor benefits. They weren't willing to negotiate salary at all. No thanks & best of luck in hiring an experienced Voip engineer.

See All 6 Interviews

Company Updates

  • By 2020, Gartner estimates that 20% of new Contact Centre seats will be using Skype For Business. Find out in this infographic how this is set to be the prescription your contact centre needs: http://glassdoor.com/slink.htm?key=vQEhG

    Home - Contact Center and Customer Service Solutions

    Earlier this month, we held our annual Enghouse Interactive (News - Alert) user conference, ENGAGE 2017, in Miami, Florida at the Conrad Hotel and Resort. ENGAGE Read more... By: Sandra Crawford, Global Director of Strategic Alliances Attending Frost and Sullivan's Customer Contact, East is a perennial highlight of Spring.

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