Working at Enghouse Interactive | Glassdoor

Enghouse Interactive Overview

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Phoenix, AZ
501 to 1000 employees
1984
Company - Public
Information Technology
$100 to $500 million (USD) per year
Unknown
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction, with products spanning multi-channel call centers, CTI integration, IVR / Self-Service, operator attendant consoles, call recording and quality monitoring, outbound ... Read more

Enghouse Interactive Reviews

2.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Stephen Sadler
15 Ratings
  • "What will the future hold?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Enghouse Interactive full-time

    Pros

    My manager definitely had an open door policy & always provided my with the type of work & challenges to keep me interested. Due to some of the side benefits, I felt it was an employee oriented company.

    Cons

    Business model was a little skewed. Instead of focusing on improving software for all clients and getting more business, management concentrated on just the biggest one. This was constantly burning people out and morale was going down the tubes.

    Advice to Management

    Go back to the previous way of doing business, take care of the little fish, not just one big fish.

See All 34 Reviews

Enghouse Interactive Interviews

Experience

Experience
50%
33%
16%

Getting an Interview

Getting an Interview
60%
20%
20%

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience

    Interview

    Had several informal phone interviews, 1 interview in person that was somewhat technical, 1 interview with a manager just to see if I'd fit in. There was about a week in between being contacted.

    Interview Questions

    • Was asked my knowledge of Voip technology and knowledge of numerous PBXs. Was asked if I'd be willing to work on call on a rotating 24x7 schedule. Was asked if opposed to lengthy technical discussions with customers. Was asked how I'd respond to irate customers.   1 Answer

    Reasons for Declining

    I was treated as if I were an entry level employee with no experience. Pay offered was very insulting. 5 interviews for a $38k salary with poor benefits. They weren't willing to negotiate salary at all. No thanks & best of luck in hiring an experienced Voip engineer.

See All 6 Interviews

Company Updates

  • By 2020, Gartner estimates that 20% of new Contact Centre seats will be using Skype For Business. Find out in this infographic how this is set to be the prescription your contact centre needs: http://glassdoor.com/slink.htm?key=vQEhG

    Home - Contact Center and Customer Service Solutions

    Earlier this month, we held our annual Enghouse Interactive (News - Alert) user conference, ENGAGE 2017, in Miami, Florida at the Conrad Hotel and Resort. ENGAGE Read more... By: Sandra Crawford, Global Director of Strategic Alliances Attending Frost and Sullivan's Customer Contact, East is a perennial highlight of Spring.

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