Working at Equity LifeStyle Properties | Glassdoor

Equity LifeStyle Properties Overview

Chicago, IL
1001 to 5000 employees
1992
Company - Public (ELS)
Real Estate
$500 million to $1 billion (USD) per year
Equity LifeStyle Properties (NYSE: ELS) owns and operates the highest quality portfolio of RV resort and manufactured home communities in the country, totaling over 380 communities in 30 states and British Columbia. It is our goal to provide a lifestyle at each property that ... Read more

Mission: Our culture is focused on creating community. We are privileged to operate MH communities that our residents are proud to call home and RV communities that our guests look forward to visiting time and again. We foster a community of valued team members who are dedicated to ... Read more

Company Updates

  • ELS welcomes two beautiful new properties to our portfolio. Be sure to visit Bethpage Camp Resort and Grey’s Point Camp in Virginia!

    http://glassdoor.com/slink.htm?key=vQLVJ

    ELS is Acquiring Two Resorts in Virginia For $56M

    Editor's Note: This article is presented in full with permission of the author. Chicago-based Equity LifeStyle Properties (ELS) has purchased two Virginia resorts, Bethpage Camp Resort in Urbanna and Grey's Point Camp in Topping, for over $56 million. ELS is a national real estate investment trust (REIT) traded on the New York Stock Exchange.

  • ELS' culture includes a focus on community service and giving back. We are grateful for the opportunity to support For Pete's Sake.

    http://glassdoor.com/slink.htm?key=vQuwi

    Thriving Partnership Offers Cancer Patients Relaxing Respite Vacations

    CHICAGO, Nov. 13, 2017 /PRNewswire/ -- Encore and Thousand Trails RV Resorts and Campgrounds hosted their seventh respite stay this fall in conjunction with For Pete's Sake (FPS), completing a successful first year of the partnership between the organizations. The alliance began when FPS was seeking

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Equity LifeStyle Properties Video

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Equity LifeStyle Properties – Why Work For Us?


A Rapidly Growing Housing Market

The rising popularity of site-set homes is attributed to several factors. Today's site-set homes are far more modern than those built just a decade ago. Manufacturers strive to exceed consumer expectations with a large variety of floor plans - averaging 1,400 square feet - that offer custom features such as cathedral ceilings, wood-burning fireplaces, whirlpool baths, bay windows, and attached garages.

Owners of site-set homes enjoy all the comforts found in site-built homes, while realizing significant savings. These homes can be purchased at savings of 20 to 50 percent over comparable site-built homes, thanks to the efficiencies of factory production.

Site-set home communities afford a lifestyle that is especially attractive to individuals who want to be near people who share their same interests. With some communities offering resort-style amenities including golf courses, tennis courts, and swimming pools, residents can enjoy a country club lifestyle at an affordable price. Most of these communities offer a wide range of planned social and recreational activities, creating a strong sense of community among residents.

The financial community has increasingly recognized site-set homes as solid investments over the last decade. Home buyers are finding a greater availability of financing and enjoying longer loan terms on their new homes than ever before.

As site-set housing becomes more popular, the industry, supported by numerous consumer groups and government agencies, has undertaken several major initiatives that will further enhance the construction, installation and safety of these homes. These efforts are consistent with the industry's overall mission to increase home sales and market share by focusing on customer satisfaction.

undefinedMission Statement

Our mission is to operate high quality site-set housing communities responsibly and ethically.

To share an absolute passion for excellence and resident satisfaction at every level.

To empower every employee to take initiative and be a creative agent of change.

To set and meet aggressive goals that benefit our residents, employees and shareholders.

SUSTAINABILITY

At Equity LifeStyle Properties, we adhere to the highest standard of business ethics and practices. We understand and appreciate the value of sustainable practices, as they are critical to our overall success and creating long-term shareholder value. Mindful of the impact we have locally and nationally, we are committed to incorporating environmental, social, and governance (ESG) considerations into our business operations on a daily basis.

For more information about our efforts in the area of sustainability, please see our Environmental, Social, and Governance (ESG) Policy.

undefined

Equity Lifestyle Properties is committed to fostering a culture that is challenging, engaging, rich in benefits and offers opportunities for growth. At ELS, we draw upon the strength of our workforce, to meet and exceed the expectations of the diverse customers that we serve. 

We're committed to supporting the growth and development of employees at all levels to help contribute to your success.

What makes for a successful career at ELS?

Customer Service

Customer service is at the heart of everything we do at ELS. Regardless of location or job title, every ELS employee is here to serve. Whether you provide service to our residents and guests or to co-workers from other areas of the company, delivering exceptional customer service is the key to our success.

For our dedicated on-site management teams, this means acting as ambassadors of their communities and being committed to consistently delivering an exceptional experience for our residents and guests.

These efforts are guided by four core values of customer service:

  • Enthusiasm — We look for team members who are enthusiastic in their work to serve our customers and who are passionate about the resort or community they represent.
  • Empathy — Effective customer service requires attentive listening and valuing the perspectives of our residents and guests.
  • Communication — Delivering superior service means being approachable, providing useful and timely information and ensuring residents and guests are treated as our priority.
  • Ownership — Team members are encouraged to take ownership of resident and guest satisfaction, seeking out solutions and ensuring the needs of our customers are addressed promptly and thoroughly.

Growth and Development

The growth and development of our employees is very important to us. We value a willingness to learn and applaud an entrepreneurial spirit.

Employees are encouraged to continuously expand their horizons and develop their skills. Tools designed to help facilitate these efforts include an established curriculum for each position, guided training programs, mentoring opportunities and access to our on-demand library of thousands of courses covering a wide variety of subjects.

Opportunities for advancement are available at every level of the company. Many of our team members have grown their careers with the company, serving in a variety of capacities as they expand their roles and increase their levels of responsibility across the organization.

Having Fun

Our team members not only work together, they also laugh together. As seriously as we take our commitment to customer service, we also understand the importance of having fun at work.

Whether it’s initiating friendly competition between communities, participating in team building activities or hosting a lively community event, our team members know that having a little fun at work goes a long way toward fostering an engaging and rewarding environment for all.

Corporate Responsibility 

We're in the business of building community, and we understand the importance of extending those efforts beyond our individual property lines. Making a positive impact in the greater communities in which we operate not only helps us make a difference in the lives of others, but also enhances our knowledge of and connection to the people and places we serve. For example:

Property team members, often working together with residents and guests, enthusiastically support charitable activities that benefit the the greater communities in which we do business. Their strong collaborative relationships foster successful programs to help others, including: sponsoring Toys For Tots toy drives, food drives and school supply drives, organizing reading mentoring programs, establishing community gardens, hosting health fairs and blood pressure screenings, organizing after school programs, and so much more.

Since 2000, we have partnered with Cristo Rey Jesuit High School to sponsor the education of four student workers per year. The mutually beneficial relationship provides our urban student workers with valuable work experience five days a month, enabling them to gain a foothold into future careers. In turn, we gain dedicated student workers who are committed to high standards of responsibility, professionalism and maturity. ELS is proud to assist in the introduction, growth, and education of these students as members of the workforce.

In 2009, the company founded Consider Others, a qualified non-profit organization with the mission of providing one-time financial contributions to qualifying residents of our communities and employees in need of assistance. Monetary contributions from Consider Others help to raise the spirits and hopes of struggling individuals and families. Consider Others is primarily funded through the generosity of ELS employees and residents. Further, the efforts of employee volunteers make it possible for 100% of the donations to Consider Others to be used to help those in need.

For more information about the efforts of Equity LifeStyle Properties team members to give back to the communities in which we live and work, please see our Environmental, Social, and Governance (ESG) Policy.

Equity LifeStyle Properties Reviews

3.7
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Approve of CEO
Equity LifeStyle Properties President and CEO Marguerite Nader
Marguerite Nader
95 Ratings
  • Featured Review

    Helpful (3)

    "Great people, rewarding job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Equity LifeStyle Properties full-time (More than 3 years)

    Pros

    Leadership at all levels encourages us to do the right thing
    Good emphasis on customer service, responsive to reviews/feedback
    Fair pay
    Not the most progressive/creative culture, but still supportive and fun
    I feel like corporate / senior management is genuinely interested and committed

    Cons

    Some old properties (campgrounds) that need a lot of work. This can be frustrating for the staff but is also job security :)

    Advice to Management

    Stay on your path, you're taking us in the right direction

See All 188 Reviews

Equity LifeStyle Properties Photos

Equity LifeStyle Properties photo of: ELS Headquarters
Equity LifeStyle Properties photo of: Lake George Escape Campground
Equity LifeStyle Properties photo of: Colony Cove – MH Community
Equity LifeStyle Properties photo of: Monte Vista RV Resort
Equity LifeStyle Properties photo of: Idyllwild RV Resort
Equity LifeStyle Properties photo of: Palm Springs RV Resort
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Equity LifeStyle Properties Interviews

Experience

Experience
48%
9%
43%

Getting an Interview

Getting an Interview
59%
17%
8%
8
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Difficulty

2.7
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  1. Featured Interview

     

    Graphic Designer Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Equity LifeStyle Properties (Chicago, IL) in May 2013.

    Interview

    Great person to person interactive with the Vice President of Marketing and the current Graphic Designer that I would be working with. Very causal and friendly, I knew I would enjoy the people I would be working with based on my interview.

    Interview Questions

    • Can I redesign print collateral along with email marketing.   1 Answer
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Equity LifeStyle Properties Awards & Accolades

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