Ethos Group Careers | Glassdoor

Ethos Group Overview

Irving, TX
201 to 500 employees
Company - Private
$100 to $500 million (USD) per year
Ethos Group partners with retail automotive dealers to promote an ethical, customer-focused approach to the sale, financing and servicing of automobiles. We drive profits and customer retention by helping the dealership create a world-class ownership ... Read more

Ethos Group – Why Work For Us?


The success our dealer clients have achieved over the last two decades is unmatched and as a result, we have unrivaled client retention. Ethos Group’s dedicated representatives provide the highest level of service and are actively engaged in the development of all aspects of the dealer’s potential.

We work to develop a process that speaks directly to the dealer’s vision for the business and implement a framework that holds leadership accountable to that vision. We go beyond observation and recommendation – partnering with our clients to develop a tailored program for every aspect of sales, finance and service.

Ethos Group clients receive unique consulting services from representatives who excelled in their retail dealership positions. Our F&I representatives perform in the top 1% of industry professionals while maintaining the highest customer satisfaction scores.

Our mission of increasing dealer revenues while lowering their overhead and reducing their risk of doing business requires our representatives to maintain the lowest account loads in the industry. This allows us to become intimately involved in the details of daily business, working alongside the dealer's leadership to accomplish their goals.

The cornerstone of our consulting services is our proprietary Leadership Framework. The Leadership Framework allows our consultants to:

  • Align client resources
  • Leverage institutional knowledge of the store
  • Develop an organizational leadership program
  • Implement a customized game plan
  • Measure performance for accountability

Our passion is providing a singleness of purpose in what we impart. Our holistic approach to income development provides our dealer clients with confidence that each department is operating under one vision and with one mission.


Ethos Group gives our clients an edge by providing an array of automotive industry recruiting services supported by a dedicated department of recruiters at our headquarters in Texas. Our purpose is simple – to be the value-added resource in recruiting high-quality candidates to fill demanding dealership positions.

We have developed and maintained relationships with placement offices all over the country. Our teams are highly active on university campuses, where we have a constant presence. Initiatives include relationship building with campus recruiting centers, sororities and fraternities, active engagement in student organizations, sponsorships and hosted info sessions. These combined efforts have proven successful in promoting the automotive industry, making valuable connections and directing career paths to our clients.

To ensure we are finding the best people, our associates evaluate candidates through multiple interviews, detailed personality assessments, goal-setting exercises and background screening. This comprehensive approach to recruiting has resulted in thousands of dealership placements and saved our clients countless hours of time and energy.


Ethos Group clients have access to an industry-leading educational program that goes beyond conceptual training. Our team of sales, service, and finance trainers will mentor your employees and help them bring the vision for your dealership to fruition.

People are an organization’s greatest asset. We believe that focused leadership, education and training transform good dealerships into great dealerships.Our training program is founded on the belief that consumers are willing to pay for an exceptional, no-compromise car ownership experience. We work with dealership personnel to find engaging ways to connect with consumers and exceed their ever-changing expectations.

  • In-dealership Sales and F&I Training Classes
  • Online Vehicle Sales Training
  • Online F&I Compliance Certification Program
  • F&I Classroom Training Courses
  • Regional Leadership Workshops
  • Partner-Sponsored Experience Conferences
  • National Leadership Seminar

We recognize that as a dealer you have a tremendous investment in your business.  Our training greatly and significantly enhances return on investment by leveraging training throughout your dealership. We help maintain the most qualified and capable teams, and our educational programs provide the foundation for the work that is performed beyond the classroom. Our consultants work one-on-one with dealership employees on a weekly basis to reinforce the concepts discussed in the classroom and see that they are applied within the dealership. This follow-through is key to the success that our company’s reputation has been built upon.


Ethos Group’s technology provides our clients with resources for tracking and monitoring of financial performance using customizable finance menus, paperless contracting and video monitoring of transactions. After the sale, our technology allows for a dynamic and efficient way to deal with product administration.

Our clients rely on our high level of commitment to technology as a resource to increase revenue, lower overhead and reduce their exposure to risk. Our technology is revolutionizing the way finance, sales and service connects by providing proprietary technology resources that help leadership produce results that excite customers and drive retention.

Sales & Reporting Software

Our suite of sales and reporting applications is focused on providing effective sales and reporting tools that help our clients realize the full profit potential of their departments. These tools were developed in-house and are supported by our consultants in the field and our team of information technology professionals. 

  • Sales Menu: Our menu was designed and continues to be enhanced by our clients to fit individual customer needs while providing a sales experience that aligns with the dealer’s vision for the business.        
  • eContracting and eSignature: Our eContracting and eSignature software enables an end-to-end real-time paperless solution. Our technology keeps our clients compliant by safeguarding nonpublic information while saving employee time and reducing errors that frustrate the dealership’s retail customers.
  • Video Monitoring System (Cyclops): Cyclops is a critical piece of what our consultants use to educate and train dealership leaders on effective sales, F&I and service functions. Cyclops helps our clients file, sort and recall video more quickly than any other product in the marketplace.
  • Analytics: Our software enables robust and adaptable product reporting to enhance the customer's experience during the sales process and integrates with most dealer management systems.

Product Administration Software

Our proprietary software facilitates customer satisfaction through enhanced product administration after the sale.

  • Claims System: Our software dynamically brings together data from many sources to help provide consumers with easy to understand and efficient experience in the event of a claim. A variety of controls are set up to assist adjudication including an integrated claim payment process that allows for fast payment.
  • Product Administrator: Robust functionality allows our clients flexibility in how their product portfolio is administered.
  • Payment Services: Our technology helps to manage all payables and receivables with advanced invoicing and receipt administration that maximizes automation, saving time and resources. Payments are made electronically; paper checks are available upon request.
  • Product Reinsurance: We provide our clients with more than pure numbers when discussing product selection and performance. Our software provides control over ceding, analytics and claim trend monitoring to reduce risk and increase profit potential.

Product Administration

Ethos Group’s product administration is designed to assist your service department and staff in strengthening the relationship between the consumer and your dealership.

Ethos Group products are designed to enhance the retail customer ownership experience and strengthen the relationship between the consumer and dealership. The suite of 25+ products varies from dealership to dealership based on the regulatory environment, franchise, lender approval and, most importantly, each dealer’s beliefs and philosophy. Most Ethos Group products are structured to allow for 100% dealer participation.

We have committed to employing the industry’s most experienced technicians to communicate with dealership advisors during the claims process. Each of our claims adjusters have automotive retail expertise and have ASE Master or manufacturer-equivalent certifications. This strategic hiring practice and our commitment to ongoing training results in an efficient claims process.

Our administration process can be tailored to each client’s needs, giving dealers the confidence that the investment they have made in their business is protected and their customer’s experience is unmatched. We proactively study claims history and produce customized reports that are an invaluable resource when it comes to increasing revenues and reducing dealer risk. Our method of handling product administration results in industry-leading customer satisfaction and retention that drives dealership profitability.

Ethos Group Reviews

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David Terek
47 Ratings
  • Featured Review

    Helpful (3)

    "A+ for Ethos Group"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Manager At VW in Rochester, NH
    Current Employee - Business Manager At VW in Rochester, NH
    Positive Outlook
    Approves of CEO

    I have been working at Ethos Group full-time (More than a year)


    Ethos group does nothing but want to take care of their employees and their customers. They strive to help, and have continued to prove that is exactly what they do. I work directly with Brandon Strom, he is exactly what Ethos is about, he meets with me all the time and just continues to make me a better person and better at my job. Ethos is a great company to learn about, and an even better company to work for.


    I do not have any negative thoughts about Ethos Group.

    Advice to Management

    Continue to hire young passionate people, the training that is given to those who are hired will be enough for anyone to succeed.

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Ethos Group Interviews



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  1. Featured Interview


    F&I Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied through college or university. I interviewed at Ethos Group in February 2017.


    Had two or three interviews with the same person after career fair. He explained the position very well and answered all my questions in depth. Loved them and am excited to start working!

    Interview Questions

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