Working at Eversource Energy | Glassdoor

Eversource Energy Overview

Hartford, CT
5001 to 10000 employees
1966
Company - Public (ES)
Utilities
Unknown / Non-Applicable
Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability ... Read more

Mission: We are one company focused on delivering reliable energy and superior customer service. We seek to be the region's most respected energy provider.

We meet the highest expectations of customers, shareholders and regulators by:Read more

Company Updates

  • Check out this video and find our why our team loves to work here!
    http://glassdoor.com/slink.htm?key=vQhjD

  • Eversource participated in the Prospanica Leadership Summit in CT last week. The Leadership Summit prepares Latinos to uncover opportunity. Attendees networked with each other and subject matter experts who highlighted how opportunity can be created, its conditions assembled, and its potential recognized, both for their careers and communities. Great event!

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Eversource Energy – Why Work For Us?


Positive People

We are not just an energy company—we are a company of dedicated employees positioning ourselves to be recognized as the best energy company in the nation by 2020. We are committed to always finding ways to improve customer service and demonstrate leadership, be a catalyst for clean energy change, leverage and expand our strong community commitment, and continue to work together to build an engaged, empowered and diverse workforce.

We live out our mission of delivering reliable energy and superior customer service in our daily work, in community service and leadership, and in doing the right thing for our customers, co-workers, shareholders and the environment.


You're Invited

Hard work and dedication to the job are a given. Having fun and building relationships is the icing on the cake. Once you join Eversource, you’ll have opportunities to join fellow employees at volunteer events, running in marathons, competing in lineworker “rodeos,” and offering your insight and experiences within one of our diversity and inclusion initiatives, such as a business resource group. By working hard and playing hard, too, we strike a balance that’s good for you and our business.

Powerful Values

Inherent to our mission is our responsibility to demonstrate inclusive, respectful, honest and ethical behavior in all we do. These values are the foundation of our organization and define how we conduct business and treat our customers, vendors, communities, regulators, shareholders—and each other—every single day.

Eversource operates New England's largest utility system, safely serving more than 3.6 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire. And we are dedicated to this region and our communities, as well as the people, energy and technology so vital to its security, stability and economic strength.

Creating an inclusive and respectful workplace brings us together as one company to leverage diverse perspectives and focus on delivering reliable energy and superior customer service. Our diverse workforce and inclusive culture creates trusted relationships with employees, customers, contractors, suppliers and community partners.

Diversity at Eversource means more than building an organization to represent and reflect the diverse communities where we live and work. It is also about becoming aware of and embracing the different cultures and backgrounds each of our colleagues bring to the company. Our company benefits from a diverse employee workforce when each employee contributes ideas based on his or her experiences and background. Ultimately, inclusion is having an engaged workforce where everyone feels valued, respected and welcome.

At Eversource, we are committed to:

  • Creating an inclusive workplace where all employees, customers and stakeholders are respected and valued.
  • Leveraging the talent, unique perspectives, cultural and life experiences of every employee to ensure our continued success.
  • Attracting, developing and retaining a diverse workforce that can work together to meet the changing needs of the customers we serve, and deliver reliable energy and superior customer service.

Business Resource Groups

Business Resource Groups have been formed for each of the states Eversource serves: Connecticut, Massachusetts and New Hampshire. Supported by executive sponsors, each team plays an important role in supporting, representing and advocating for the unique needs and perspectives of our employees, customers and stakeholders across the geographic areas. In addition, our Business Resource Groups identify and recommend actions to build a diverse and inclusive workplace. Our four resource groups currently include a women’s group, a new hire group, a veterans’ group and a multicultural group.

Meet the EMPLOYEES powering New England with NEW IDEAS and GREAT ATTITUDES.

At Eversource, you’ll find an entire organization rising to the challenge. Diverse, empowered employees who are visible partners and leaders in support of our communities, strong stewards of the environment and dedicated customer service champions. Employees who put their heart and soul into their job, who aren’t afraid to innovate and lead the way and who safely and efficiently deliver clean energy to the region.


Miguel–LNG Operations Manager

A native of the Dominican Republic, Miguel immigrated to the U.S. in 2008. He self-studied English while working seven days a week as a cook. Prior to joining Eversource in 2011, he enrolled in an engineering development program where he gained experience in several operating areas, including meter services, instrumentation and regulation, and LNG operations.

Miguel says he is thankful for the opportunities he’s been given to develop and grow professionally at Eversource and praises his management team “for being supportive and appreciative of my work since day one.” While at Eversource, Miguel says he has acquired a deeper understanding of the role of local distribution companies in the energy sector as they interact with state and federal regulatory entities. And today, he proudly serves on Eversource’s Massachusetts Diversity and Inclusion Council, while also taking advantage of the company’s reimbursement program as he works toward his MBA at the University of Massachusetts Lowell.

Holly–Electrical System Engineer

Holly turned her degree in Mechanical Industrial Engineering into a career as an Engineer at Eversource. She also has a unique advantage of having spent time in the field as an on-call supervisor working on the electrical system alongside the same crews she now guides from the dispatch center. According to her colleagues, “Holly is an excellent dispatcher—cool under pressure and ready to make critical decisions affecting the safety of the crews and reliability of the electrical system, while making sure power is restored quickly and safely to our customers.”

Amy–Senior Analyst

A Senior Analyst in Energy Efficiency, Amy is working towards her ninth marathon finish! Here, she powers through a rigorous training program to prepare for the annual Eversource Hartford Marathon HMF Events (Hartford Marathon Foundation). “I believe in the company I work for and I love to run, so it was an obvious choice!” she says. In her work, Amy says she loves to lead initiatives that allow her to learn more about our customers and develop strategies to meet their changing needs. "It's exciting taking the lead in helping to improve the customer experience not only within energy efficiency, but with Eversource as a whole.”

Chasity- Customer Service

Chasity has worked in the customer service field for 11 years —her entire career. While at Eversource, she has served on the front lines with kindness and compassion, reassuring customers experiencing outages and helping to gather vital information for crews in the field. Eversource employees like Chasity are the first voice our customers hear when they call for help. Through quick thinking and a deep knowledge of the business, our customer service representatives help resolve problems and empower customers with ways to reduce energy costs through energy efficiency.

“The best part of my job is helping people when they call,” says Chasity. “The hardest part is during storms and an elderly person calls because they’re out of power. I just want to turn it back on for them right away. I can’t do that, but I can explain how the process of restoring power works, which really helps them understand and lets them know they haven’t been forgotten.”


Matt–Lineworker

Matt says he always wanted to be a Lineworker. He gets to be outside, meet new people, work at various sites and solve different challenges every day. According to Matt, the best part of his job is that every day is different. “I can work on a variety of things from service, line extension or do underground work.” Yet, whatever the task, he says safety is always top of mind here at Eversource and he likes that he can utilize what he learns on the job and apply it to his home. Matt’s advice to new Lineworkers is “pay attention, be careful, and embrace the lifestyle because the rewards are worth it!” Matt also says he enjoys the camaraderie that exists among coworkers at Eversource. “My team is not only a great group to work with, we also enjoy time together outside of work, whether it’s playing in pick-up hockey games or getting together for golf tournaments.”


Going above and beyond every day

At Eversource, providing superior customer service is a driving force behind all that we do, with the highest standards and respect for our customers.

Eversource employees are committed to providing reliable energy and superior customer service — and that’s why we are committed to providing our employees with an exceptional total payment package that is market-based and highly competitive.

In addition to wages and salaries, the benefit programs Eversource makes available to its employees and family members are a significant part of total compensation.

As an Eversource employee, you will have access to a wide variety of benefits. Eversource’s benefit programs are designed to help keep you and your family healthy and financially secure with coverage options that feature choice, flexibility, and tax-savings opportunities.


Your Health & Wellness

  • Medical
  • Prescription Drug
  • Vision
  • Dental
  • Health Savings Account
  • Retiree Healthcare
  • Award-Winning Wellness Program

Your Life

  • Flexible Spending Accounts
  • Paid time off
  • Employee Assistance Program
  • Group Home and Auto Insurance Discounts
  • Adoption Assistance
  • Legal Services
  • Cell Phone Discounts
  • Service Awards
  • Volunteer Opportunities
  • Employee Giving Programs
  • Tuition Reimbursement
  • Merit Scholarship Program for Employee's Children

Your Future

  • Life Insurance
  • Accidental Death and Dismemberment
  • Short-Term Disability
  • Long-Term Disability
  • Retirement Programs
    • 401(k)
    • K-Vantage Account
    • Med-Vantage Account




Continue to be of GREAT SERVICE to your career and our COMMUNITIES.

The desire and ability to do good work and better the lives of others. Leadership, pride, accountability and decisiveness. It’s everything you’ve exhibited in your military service and what we want you to bring to us every day here at Eversource.

Eversource has a long and rich history that brings with it an understanding and appreciative culture for the brave men and women who serve our country. As our industry continues to grow and expand, so does the need for advanced technical skills. That’s why we actively seek out military veterans who can make an important contribution to our organization, as well as the communities we serve, by providing more clean, affordable and innovative energy solutions on their behalf.

Every Day is Veterans Day Here at Eversource

That’s because we know that hiring a military veteran is one of the best decisions an organization can make. You’re team players, and you know how to lead and serve with passion and pride. From tours in Iraq and the Gulf War to active duty during the Vietnam War, more than 600 of our employees have proudly served our country. Leadership, discipline, integrity and teamwork are exactly the qualities we look for to fill our positions. We welcome you to apply for a career at Eversource and put your hard-earned military skills and experience to work.

Leadership, discipline, integrity and teamwork are exactly the qualities we look for to fill our positions. We welcome you to apply for a career at Eversource and put your hard-earned military skills and experience to work for a brighter future for all.

Our Bedford, NH work center crews, co-workers and Eversource Leadership threw a surprise “Welcome Home” ceremony for Lineworker Apprentice John—a First Lieutenant with the 744th Forward Support Company, Army National Guard—who recently returned to work after a year of active duty in the Middle East.

After a successful 12-year career with the Navy, Evelyn is now proudly serving as a Substation Supervisor at our Connecticut Work Center.


Elizabeth has the nick-name “Nuke” because she served onboard a nuclear-powered supercarrier in the Navy. The skills she learned in the Navy transferred easily to a career with Eversource. Why Eversource? “The mission of the company is to keep the power on and the gas flowing, and everybody plays a part in that. As I learn every part of the job while I’m in training—just like onboard the carrier—safety is the No. 1 priority. So right now, as an inside supervisor, I’m making sure everything is in order, that the crews know where they’re going, that they have the switching orders in place to keep them safe, and the police details lined up to protect them from traffic conditions. And I will continue to take on more and more responsibility with the company.”

Eversource Supports “Troops To Energy Jobs” and ESGR

Developed by the Center for Energy Workforce Development (CEWD) and the Edison Electric Institute (EEI), the Troops to Energy Jobs program provides a roadmap for entry into skilled utility and engineering positions in the energy industry.

It is a partnership of energy industry companies, their associations, their unions, the military and institutions of higher education.

This website provides valuable information, including a translator that matches your military experience to career categories in the energy industry, detailed information on how your military training applies to energy jobs and a roadmap of various career paths.

Eversource has also signed a statement of support for the Guard and Reserve, pledging that:

  • We fully recognize, honor and comply with the Uniformed Services Employment and Reemployment Rights Act.
  • We will provide our managers and supervisors with the tools they need to effectively manage employees who serve in the Guard and Reserve.
  • We appreciate the values, leadership, and unique skills Service members bring to the workforce and will encourage opportunities to hire Guardsmen, Reservists and veterans.
  • We will continually recognize and support our country’s Service members and their families, in peace, in crises and in war.

Named a Top 50 Company for Veteran Friendliness

Military Times EDGE surveyed Fortune 1,000 companies and top government contractors and rated their vet-friendliness in three areas: recruiting, corporate culture and reserve policies.

Eversource was named one of the 50 companies selected because of our commitment to make veterans a priority—not just with slogans and statements of support, but with programs, policies and a positive track record of hiring veterans.

Eversource Thanks Our Veterans

At Eversource, we appreciate the sacrifices of all those who’ve served our country. In this video, our employees are proud to acknowledge and thank the military veterans in their life.


CO-OPS & INTERNSHIPS

Eversource offers students the opportunity to learn about the utility business while gaining hands-on experience in a real work environment. As valued members of our team, co-ops and interns are revered for their fresh outlook, unique problem-solving skills and energetic contributions.

Every co-op and intern is exposed to a variety of projects and tasks to foster career development, personal achievement and success at Eversource. Positions are available in Connecticut, Massachusetts and New Hampshire.

Here’s What One of Our Recent Co-op Students Had to Say:

"During my time at Eversource, I was not only able to learn but also to contribute through working on different projects. I was always able to share my thoughts and opinions. It is a great working environment with great people who are always willing to help you learn and achieve more."

Eversource’s Co-op & Internship Program

  • Work assignments that provide both learning and work experience for students interested in Accounting, Energy Efficiency, Engineering, Environmental, Legal, Marketing, Operations, Sales and Procurement
  • Social opportunities at gatherings and training activities that provide networking opportunities to meet other students
  • Opportunities to network with full-time employees, senior management and seasoned professionals in your field of study
  • Most positions are paid, some are for credit only

As an intern or co-op at Eversource, you will receive challenging, meaningful work that will allow you to apply your academic coursework to the real work environment.

To provide knowledge and guidance, all co-ops and interns are assigned a mentor—an experienced employee who can offer coaching, feedback and valuable business insight. 

Program Requirements:

  • Academic major must relate to applicable co-op or internship
  • Leadership and problem-solving skills
  • Involvement in extracurricular activities is preferred
  • Work availability of at least 10 to 12 weeks for internships and six months for co-ops
  • Legally eligible to work in the United States

ENGINEERING PROFESSIONAL DEVELOPMENT PROGRAM

The Engineering Professional Development Program provides recent engineering graduates an opportunity for career development, training and varied work experience in Eversource's electric businesses.

The program provides participants the opportunity to gain experience working in different engineering areas. Each engineer will spend six months in three key internal areas of Eversource before transitioning to a traditional engineering position.

The six key areas are:

  • Substation Engineering
  • Protection & Control Engineering
  • Distribution Engineering
  • System Planning
  • Field Engineering
  • Grid Modernization

Participants will be assigned a mentor to help with professional development and coaching while working in their assignments. They will also receive business area briefings and technical training to help prepare for a successful career at New England's largest electric utility.

Requirements

Eversource is looking for candidates with a Bachelor of Science degree in Electrical Engineering who graduated with a GPA of 3.0 or above.

Potential participants must be able to work in a team environment, hold a valid motor vehicle operator's license and be authorized to work in the ​U.S. without sponsorship.

ELECTRIC POWER UTILITY TECHNOLOGY PROGRAM

As baby boomers retire and positions in the highly skilled trades are opening up, many high school graduates are opting out of taking the traditional four-year college route.

Eversource has partnered with the Local 369 Utility Workers Union of America, Local 12004 United Steel Workers Union and Bunker Hill Community College to offer the Electric Power Utility Technology Program for applicants living in and around the Boston area.

This accredited Associate of Science degree program includes the following:

  • Two years of academic, technical, and onsite training
  • A minimum of 18 weeks of paid cooperative work experience over two years
  • Potential future employment opportunities as a utility worker for successful graduates who meet all program requirements

 

ELECTRICAL LINEWORKER PRE-APPRENTICE CERTIFICATE PROGRAM

Eversource, in partnership with New Hampshire's Manchester Community College, the International Brotherhood of Electrical Workers (IBEW) Locals 104 and 1837, and the National Electrical Contractors Association (NECA), now offers a certificate program that will prepare graduates for a lineworker apprenticeship leading to careers in the electric power industry.

 

The hands-on certification program will include in-classroom learning and laboratory courses at local training facilities. Students will complete course work, including electrical theory, basic math, communications, CPR and safety. Courses will prepare students for employment in a variety of electrical fields, with an emphasis on electrical lineworker responsibilities and tasks.

Upwardly Mobile Opportunities

In addition to the in-classroom coursework, students will learn how to climb a utility pole, as well as how to use equipment and tools to safely complete overhead and underground construction. During curriculum breaks, students will complete a paid internship with Eversource or an IBEW contractor. Prospective students will be required to pass a placement test and a physical fitness exam in order to qualify for enrollment.

Graduates of the Pre-Apprentice Certificate Program may also transfer credits to Manchester Community College’s Electrical Technology or Technical Studies associate degree programs. Program highlights include:

  • 25 credit hours, to be completed consecutively over a two-semester period
  • Academic courses at Manchester Community College in NH
  • Hands-on training at Eversource and IBEW facilities in New Hampshire
  • Training internship with Eversource and/or an IBEW contractor

Eversource Energy Reviews

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James Judge
87 Ratings
  • Featured Review

    Helpful (3)

    "Changing Energy Landscape"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Westwood, MA
    Current Employee - Team Lead in Westwood, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Eversource Energy full-time (More than 10 years)

    Pros

    It's an exciting time to be a member of the load forecasting team at Eversource with the constantly changing energy landscape. The impacts of solar, energy efficiency, battery storage and electric vehicles are all playing a significant role in the demand for energy. Eversource offers competitive pay, good benefits and career advancement opportunities.

    Cons

    Occasional travel required to go between Connecticut, Massachusetts and New Hampshire

See All 257 Reviews

Eversource Energy Photos

Eversource Energy photo of: Eversource Walk for Children's Hospital
Eversource Energy photo of: Customer Service Week
Eversource Energy photo of: Customer Service Week
Eversource Energy photo of: Our team volunteering
Eversource Energy photo of: Children's Hospital Eversource walk
Eversource Energy photo of: Wentworth student touring our new substation
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Eversource Energy Interviews

Experience

Experience
78%
10%
12%

Getting an Interview

Getting an Interview
69%
9%
9%
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Difficulty

2.7
Average

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  1. Featured Interview

     

    Product Management Co-op Interview

    Anonymous Employee in Westwood, MA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Eversource Energy (Westwood, MA) in May 2016.

    Interview

    On-site Panel Interview with all the Product Managers. Fairly short, direct questions about previous experience and grad coursework. A few behavioral questions as well. A brief research into the company projects and the energy efficiency industry should be a starting point for preparation.

    Interview Questions

    Negotiation

    No

See All 49 Interviews

Eversource Energy Awards & Accolades

  • 50 Best Companies to Work For In America, Business Insider, 2015
  • Top 50 Company for Veteran Friendliness, Military Times EDGE, 2016
  • Fortune 500, Fortune, 2015
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Work at Eversource Energy? Share Your Experiences

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