Mission: We intelligently bring brands and customers closer together. Every time.
Bringing brands and customers closer together. Every time.
There has been a paradigm shift in the way consumers and brands interact. Consumers have more choices in terms of what they buy, from whom and how often, while brands have more ways to connect and engage their customers and prospects than ever before.
The most successful marketers understand this new reality and have adjusted their communication strategies to center marketing activities around the customer by accurately linking disparate customer identities and orchestrating thoughtful, coordinated and authentic customer experiences in every channel.
That’s why the world’s leading brands choose Experian Marketing Services. For over 30 years, Experian Marketing Services has been a global leader in data-driven marketing. Today, the Experian Marketing Suite provides over 10,000 brands with consumer insights, analytics and marketing technology to drive customer acquisition, increase customer loyalty and improve marketing return on investment.
To understand our history, you have to look past the organization known today as Experian.
Back to when our parent companies gained traction in lines of business that would take decades, and in some cases a century, to cross. As is the case with many documented bloodlines, it is sometimes the most unlikely of pairings that combine to produce a great champion.
Likewise, the story of Experian can be traced back as far as 1900, across three continents, to three primary organizations. Over the subsequent century, a series of events, mergers, splits, and reorganizations would uniquely position the combination of Europe’s leading information services company, CCN; the largest credit bureau in the U.S., TRW; and Brazil’s first credit agency, Serasa to form Experian—the world's leading information services company.
“Experian is a remarkable success story about a business built on innovation, global enterprise, and above all, the endeavors and hard work of some amazing people.”
– Sir John Peace
That was 1996. Today, Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help them manage the risk and reward in making everyday commercial and financial decisions.
Experian operates on a truly global scale, with offices in 44 countries. What’s more, because we have ambitious plans to extend our network, an opportunity may be closer than you think.
We need people who are confident working across business lines, geographies and cultural boundaries. The challenge is certainly exhilarating and different office localities result in fascinating variations in local culture and methodologies. Come to Experian and you can experience a whole world of opportunities.
What makes us different – the Heart of Experian
We’re all defined by our unique stories, skills and talents. It’s our collective intelligence and passion that makes us so successful. We believe this idea can be summarized in three key words which refer to our Core DNA: Connect, Protect and Create.
We work together to make a difference for our clients by helping them to connect with their own customers and plan for their financial future. We connect our people across Experian and with the communities that we belong to.
By caring for data and information while safeguarding the privacy and interests or our customers, we instill trust and assurance. We protect consumers against fraud and identity theft and ensure the futures of the communities we work with by sharing our expertise.
We believe everyone has the capacity to bring something new and exciting to the table – no matter what their role is. Our focus is to define and refine smart ways to transform data into informative insight for our consumers and clients.
These three words are at the very core of what we want to achieve. They drive us to work together and excel every day. We aim to become one of the world’s best companies to work for by providing a sense of purpose to every employee.
Organizations need to make fewer manual checks which means less administration and fewer bad debts. This means the cost of extending credit is lower
Areas You Can Join
We leverage the power of information in many different ways.
From managing credit risk and preventing fraud, to investing in local communities, the work we do is as varied as the roles we offer. Just take a look at the list below to see where your talents lie. With roles suitable for graduates, experienced professionals and everything in between, we’re sure you’ll find something just right.
Our Career Areas
I worked at Experian Marketing Services full-time (More than a year)
Great bunch of people- super smart, super approachable, motivated to understand business issues
Management team has little to no experience in managing people. My manager was the most micro-managing person I've ever met, and had no formal training in management. Super-political organization too. Also, as with most large companies, there is a constant stream of acquisitions and internal mergers which makes for a very unstable environment
Advice to Management
You had a great bunch of people who have all left in the last year or so. You're never going to succeed with all of the resources you have with that kind of turnover.
I applied through a recruiter. I interviewed at Experian Marketing Services (New York, NY) in November 2015.
These people are completely unprofessional. I showed up to my interview and was handed the exam. I had barely finished the first question when the receptionist informed me that my meeting with the department managers had been canceled. She said that they had sent an email. I checked my phone and had not received said email. I politely let her know that I never got it and asked if she knew whether they wanted to reschedule or had decided not to continue the process. She told me she wasn't sure and I'd need to reach out to whoever I was in contact with to ask about rescheduling. I wasn't even allowed to finish the exam despite the fact that I took time out of my day to come down. She didn't even bother to \apologize let alone try to find out more information or re-send the email. This was one of the worst examples of customer service I've ever seen and complete waste of time.