Extra Space Careers | Glassdoor

Extra Space Overview

Salt Lake City, UT
1001 to 5000 employees
1977
Company - Public (EXR)
Real Estate
$500 million to $1 billion (USD) per year
Extra Space Storage® Inc. (NYSE: EXR) is a real estate investment trust based in Salt Lake City, Utah with regional offices in California, Georgia, Florida, Indiana, Illinois, Maryland, Massachusetts, New Jersey, and Texas. Extra Space Storage is the second largest ... Read more

Mission: Extra Space Storage is a forty year old company that has been involved in the self-storage industry since its inception. Extra Space Storage's mission is sustainable growth, based around six basic company goals:

Maximize customer ... Read more

Company Updates

  • Extra Space Storage, is proud to announce the launch of our new career website. We recognize the importance of attracting high quality talent into our organization. http://glassdoor.com/slink.htm?key=vQi1n

    Careers with Extra Space Storage

    Start your job search and build a thriving career with Extra Space Storage. We have positions nationwide.

  • Extra Space turns 40 this month! http://glassdoor.com/slink.htm?key=vQEuJ

    Extra Space Storage Inc. Celebrates 40 years in the Storage Industry

    May 30, 2017 /PRNewswire/ -- Extra Space Storage Inc. (the "Company") (NYSE: EXR) is celebrating its 40 th anniversary in the storage industry. Founder, Ken Woolley , constructed his first property in in May of 1977 after becoming interested in the business through a research project as a graduate student at Stanford University.

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Extra Space Video

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Extra Space – Why Work For Us?


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About Extra Space Storage

Extra Space Storage® Inc. (NYSE: EXR) is a real estate investment trust based in Salt Lake City, Utah with regional offices in California, Connecticut, Florida, Maryland, Massachusetts, New Jersey, New York and Texas. Extra Space Storage is the second largest operator of self storage in the U.S., and is a national owner, developer, acquirer and operator of professionally managed self-storage properties.

Extra Space Storage is a thirty year old company that has been involved in the self-storage industry since its inception. Extra Space Storage's mission is sustainable growth, based around six basic company goals:

  • Maximize customer satisfaction
  • Provide an excellent product and service
  • Develop and maintain mutually beneficial business relationships
  • Increase shareholder value
  • Grow the business
  • Make Extra Space Storage a great place to work

Extra Space Storage is a growth-oriented company creating a new standard in the self-storage industry. Both customers and communities benefit from Extra Space Storage's professional approach to storage. Featuring attractive, convenient and secure facilities operated by professional managers, Extra Space Storage seeks to change the association of self storage as a temporary holding place for rarely-used things to a desirable, safe, and customer-oriented facility perfectly suited for maintaining and accessing valued personal and business possessions.

Extra Space Storage Inc., headquartered in Salt Lake City, Utah, is a self-administered and self-managed REIT. As of September 30, 2016, the Company owned and/or operated 1,421 self-storage properties in 35 states, Washington, D.C. and Puerto Rico. The Company’s properties comprise approximately 910,000 units and approximately 103 million square feet of rentable space. The Company offers customers a wide selection of conveniently located and secure storage solutions across the country, including boat storage, RV storage and business storage. The Company is the second largest owner and/or operator of self-storage properties in the United States and is the largest self-storage management company in the United States.

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Extra Space Storage got its start in 1977. Between now and then, we’ve come a long way. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one.

Although we're based in Salt Lake City, Utah, we have regional offices in 9 states and over 1,400 properties. Our properties comprise approximately 910,000 units and over 103 million square feet of rentable space, with that number growing every year.

Right now we’re the second largest owner and/or operator of self-storage properties in the United States and the largest self-storage management company in the United States. Our success provides a stable work environment for our employees.

Our success is no accident. From the beginning we’ve fostered an environment of innovation, with a strong focus on technology that has allowed us to set the industry standard for online marketing and revenue management. Employees can expect to enjoy a challenging, fast-paced work environment.

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At Extra Space Storage we believe that a successful business and a fun work environment go hand in hand. That’s why we’ve created a company culture that provides our employees with all the support they need to succeed. Because we understand that we can’t continue to succeed unless our people love their jobs— day in, day out.

Benefits:

Extra Space Storage believes in taking care of our employees. 
Benefits for eligible employees include:

  • Medical, dental, vision, short & long-term disability and life insurance
  • 401k matching
  • Pre-tax flexible spending accounts (medical and dependent)
  • Paid time off for vacation and personal days as well as paid holidays
  • Employee Assistance Program (EAP) provides counseling sessions
  • Performance-based incentives
  • Employee referrals rewards
  • Extra-Ordinary & Extra-Mile monetary awards
  • Annual CEO Team of Excellence award

Room to Grow.

We’re a company that’s constantly growing, so we make sure our employees have lots of room for growth and advancement, too. A large number of our employees have been promoted to a job higher than their original position. Job satisfaction is high, leading to of highest employee retention rate in the business.
 

Awarding Excellence.

When our employees do a good job, we want them to know it. Recognition includes our Mission Accomplished Award, EXTRAordinary Employee of the Quarter, Extra Mile Award, CEO Award of Excellence and our SPOT award for Superior Performance Observed Today.

Pontillo Division 

Division 9650 includes locations in Maryland, Virginia, and the District of Columbia.  We span from the quiet suburbs of Abingdon, MD to the hustle and bustle of Virginia Beach, VA.  Division 9650 has plenty to see and offer for any potential employees. Our Division includes seven districts, over 115 locations, and nearly 240 employees.  A typical District Manager will oversee between 15 - 20 stores. Our commitment is to display our companies values during each customer interaction, therefore helping to spread the positive news about Extra Space Storage.









 

Gather round friends, grab a seat, it’s story time.

 

But this isn’t any old story, this a story about storage, passion, innovation, and curling (yes, curling).

 

Now we’re not really the gambling types but we’d bet good money that when you woke up this morning you didn’t know that you were living a life seriously lacking in storage and that’s ok. We’re here to show you the error of your ways.

 

So let’s cross this bridge of redemption together.

 


Now our story begins in a different time. A time when all across the country there were storage units to be filled and people struggling through a move with nowhere clean and safe to store their items. A time when the storage industry was outdated, clunky, and dusty… very dusty!

 

Along came Extra Space Storage, and we wanted to change things, to make them better for the customers. So we built only the most innovative software, made our storage units the cleanest in the industry, added top notch security, and hired only the most customer obsessed employees but we still needed to find a way to match those people with the best units in the industry.  

 

So we came up with a solution that can’t be beat. An innovative digital marketing team with a passion for building solutions, testing then re-testing them, and persistently acquiring new storage customers. With the perfect blend of PPC, SEO, Email, Content, Social, Brand, and a strong focus on Optimization every step of the way we’ve achieved storage greatness.

 

We have an unmatched passion for hitting aggressive goals as we race forward, aiming for the un-imaginable. Sometimes our testing launches us forward, and sometimes we miss our mark but there are plenty of lessons and improvements taking place along the way. So to work on hitting the target as a team we take time out here and there to refine our skills in the curling rink.


 

Now we’re not saying it’s all been smooth sailing, there have been bumps along the road, but not to worry, we worked those out on the field in air-filled bubbles with a lot of team building energy. Have you ever knocked your boss over while he’s defenseless in a giant bubble? We have, and we’re not afraid to admit, it’s fun.

Do you want to know the very best part of this story? That it’s not even close to over. So if you think you can handle this wild storage ride, come show us what you’ve got.



Extra Space Reviews

4.2
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Recommend to a friend
Approve of CEO
Extra Space CEO Joe Margolis
Joe Margolis
127 Ratings
  • Featured Review

    Helpful (10)

    "A thank you to Extra Space Storage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Green Brook, NJ
    Current Employee - Store Manager in Green Brook, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space full-time (More than 3 years)

    Pros

    Where to even start. The family bond we all have, the career options, the culture, the upper management and more. These are all areas that leave me waking up extremely happy to come to work. I have gained so much self confidence since working with this company. I was always used to being in the shadows working at other retail jobs where it only mattered if you had a specific title in your name. It is far from that in Extra Space Storage. No matter who you are, what you do, you matter. Your co-workers and upper management know your name and treat you as an equal.

    Cons

    Finding cons is truly difficult. I would suggest more traveling for field employees to have the chance to visit the home office and a tour of the National Call Center.

    Advice to Management

    The only advice I can give is to keep up what your doing with your employees. It is rare to find a career in a workplace where everyone's voice and opinion matters and can help improve and shape our daily routine. I am extremely proud to be a part of this family.

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Extra Space Photos

Extra Space photo of: 9630
Extra Space photo of: Marketing
Extra Space photo of: Marketing
Extra Space photo of: 9630
Extra Space photo of: Marketing
Extra Space photo of: 9630
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Extra Space Interviews

Experience

Experience
71%
9%
19%

Getting an Interview

Getting an Interview
78%
11%
6%
2
0
0

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Assistant Manager Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Extra Space (New York, NY) in September 2017.

    Interview

    Phone interview came first with Store Manager. Very polite and quick. Set up face to face interview for following day. I arrived 15 minutes early to be greeted by the same Store Manger I was previously interviewed on the phone by. I then met with the District Manager who was very laid back and straight to the point. It was great energy from both the District Manager and Store Manager. Never felt any stress or pressure because it was a small office and very personal.

    Interview Questions

    • When was a time you had a difficult customer and what did you do to fix the problem?   Answer Question
    • 3 things your last Manager or boss would say you need to work on, 3 things you are great at   Answer Question
    • Name a time you had to adapt on the fly and what did you do?   Answer Question
    • Where do you see yourself in 5 years?   Answer Question
See All 124 Interviews

Extra Space Awards & Accolades

  • 20 of the fastest-growing companies in Utah, KSL, 2017
  • Largest company in each state by market cap, Market Watch, 2016
  • Utah's 57 Top Local Companies, Deseret News, 2016
  • Utah Business Fast 50 Award, Utah Business Magazine, 2016
  • Top Workplaces -- Midsize, Salt Lake Tribune, 2014
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