Working at Extra Space Storage | Glassdoor

Extra Space Storage Overview

Salt Lake City, UT
1001 to 5000 employees
Company - Public (EXR)
Real Estate
$1 to $2 billion (USD) per year
Extra Space Storage® Inc. (NYSE: EXR) is a real estate investment trust based in Salt Lake City, Utah. Extra Space Storage is part of the S&P 500 and is the second largest operator of self storage in the U.S., and is a national owner, developer, acquirer ... Read more

Mission: Extra Space Storage is a forty year old company that has been involved in the self-storage industry since its inception. Extra Space Storage's mission is sustainable growth, based around six basic company goals:

Maximize customer ... Read more

Glassdoor Awards

Best Places to Work: 2018 (#73)

Top CEOs: 2019 (#57)

Company Updates

  • Joe Margolis has been named one of Glassdoor's top CEOs in the nation for 2019!

    “When I first started working with Extra Space Storage, we had 12 properties. I’ve enjoyed watching it grow to 1,700 properties and become an S&P 500 company with over a billion dollars in yearly revenue.

    "We’ve had amazing growth, but through it all, the company has had the same values it did when we were a small company with 12 stores:

      - Integrity
      - Excellence
      - Innovation
      - Teamwork
      - Passion

    “I am honored to know that the employees of Extra Space Storage trust me and the direction of our company.”

    Extra Space Storage CEO Named Among Glassdoor 2019 Top CEOs | Extra Space Storage

    Joe Margolis, Chief Executive Officer at Extra Space Storage, has been named among the Top CEOs 2019 on Glassdoor, one the world's largest job and recruiting websites. Glassdoor released its annual list highlighting the Top CEOs in several countries throughout North America and Europe. Margolis ranks number 57 out of 100 on the U.S.

  • 2019 Q1 results have been released. CEO Joe Margolis says: "Extra Space Storage is off to a great start in 2019, with solid first quarter performance. We exceeded our same-store revenue and NOI budgets, despite pressure from new supply. Core FFO growth was strong at 6.4%, two cents above the high end of our guidance. Our diversified portfolio and sophisticated operating platform have maintained high same-store occupancy, and we are well positioned for the summer leasing season."

    Extra Space Storage Inc. Reports 2019 First Quarter Results | Extra Space Storage Inc.

    The Investor Relations website contains information about Extra Space Storage Inc.'s business for stockholders, potential investors, and financial analysts.

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Extra Space Storage Video

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Extra Space Storage – Why Work For Us?


About Extra Space Storage

Knowledge is power and experience is valuable. This is why we strive to attract the best candidates for every position. Each person is instrumental to our success from our executive management team, corporate employees, on-site managers and call center team agents. We all work together to make Extra Space Storage an exceptional company and a great place to work.

Extra Space Storage is a forty year old company that has been involved in the self-storage industry since its inception. Extra Space Storage's mission is sustainable growth, based around six basic company goals:

  • Maximize customer satisfaction
  • Provide an excellent product and service
  • Develop and maintain mutually beneficial business relationships
  • Increase shareholder value
  • Grow the business
  • Make Extra Space Storage a great place to work

Extra Space Storage is a growth-oriented company creating a new standard in the self-storage industry. Both customers and communities benefit from Extra Space Storage's professional approach to storage. Featuring attractive, convenient and secure facilities operated by professional managers, Extra Space Storage seeks to change the association of self storage as a temporary holding place for rarely-used things to a desirable, safe, and customer-oriented facility perfectly suited for maintaining and accessing valued personal and business possessions.

Extra Space Storage Inc., headquartered in Salt Lake City, Utah, is a self-administered and self-managed REIT. As of September 30, 2016, the Company owned and/or operated 1,421 self-storage properties in 35 states, Washington, D.C. and Puerto Rico. The Company’s properties comprise approximately 910,000 units and approximately 103 million square feet of rentable space. The Company offers customers a wide selection of conveniently located and secure storage solutions across the country, including boat storage, RV storage and business storage. The Company is the second largest owner and/or operator of self-storage properties in the United States and is the largest self-storage management company in the United States.

Extra Space Storage got its start in 1977. Between now and then, we’ve come a long way. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one.

Although we're based in Salt Lake City, Utah, we have regional offices in 9 states and over 1,400 properties. Our properties comprise approximately 910,000 units and over 103 million square feet of rentable space, with that number growing every year.

Right now we’re the second largest owner and/or operator of self-storage properties in the United States and the largest self-storage management company in the United States. Our success provides a stable work environment for our employees.

Our success is no accident. From the beginning we’ve fostered an environment of innovation, with a strong focus on technology that has allowed us to set the industry standard for online marketing and revenue management. Employees can expect to enjoy a challenging, fast-paced work environment.

Storage isn't just about space - it's about helping people to a better tomorrow.

At Extra Space Storage, we believe that doing the right thing is the only way to do business. When we meet the needs of our customers by providing solutions and showing genuine care and appreciation, we create win-win situations—for our customers, our investors, and our employees.

Our values are at the center of all that we do. We value attitudes and actions
that get people to that better tomorrow. These are our core values:

  • Integrity
    We live our values—even when no one is looking. When
    we make mistakes, we acknowledge them. We never try
    to deceive.
  • Excellence
    We embrace challenge, we pay attention to details, and we
    provide the best experiences for our customers. We never
    stop getting better.
  • Passion
    We have a mission we genuinely believe in. We care
    about our customers and our fellow employees. We are
    energized about making Extra Space a great place to work.
  • Teamwork
    None of us is as smart as all of us. No one is indispensable,
    and no one is better than anyone else. We trust each other,
    we rely on each other, and we empower each other.
  • Innovation
    We constantly grow and improve. We ask “why”, we look to
    the future, and we take appropriate risks. We expect to do
    better tomorrow than we did today.

As our values are at the center of all we do, they guide the way we
work, the way we interact with our customers and the way we treat our
co-workers. Extending from those values are the principles and actions
that guide our culture and give meaning to our values.


At Extra Space Storage we believe that a successful business and a fun work environment go hand in hand. That’s why we’ve created a company culture that provides our employees with all the support they need to succeed. Because we understand that we can’t continue to succeed unless our people love their jobs— day in, day out.


Extra Space Storage believes in taking care of our employees. 
Benefits for eligible employees include:

  • Medical, dental, vision, short & long-term disability and life insurance
  • 401k matching
  • Pre-tax flexible spending accounts (medical and dependent)
  • Paid time off for vacation and personal days as well as paid holidays
  • Employee Assistance Program (EAP) provides counseling sessions
  • Performance-based incentives
  • Employee referrals rewards
  • Extra-Ordinary & Extra-Mile monetary awards
  • Annual CEO Team of Excellence award

Room to Grow.

We’re a company that’s constantly growing, so we make sure our employees have lots of room for growth and advancement, too. A large number of our employees have been promoted to a job higher than their original position. Job satisfaction is high, leading to of highest employee retention rate in the business.

Awarding Excellence.

When our employees do a good job, we want them to know it. Recognition includes our Mission Accomplished Award, EXTRAordinary Employee of the Quarter, Extra Mile Award, CEO Award of Excellence and our SPOT award for Superior Performance Observed Today.

Bored of the same old Call Center job?

Bored? Disengaged? Under-valued?

Need a change? 

You’re in luck! Extra Space Storage an S&P 500 company is looking for dynamic flexible and hardworking talent to join our National Sales Team.


When you started your day, we doubt that you knew you’re in a world with a serious lack of storage, its okay we forgive you.

When you think of storage we’re betting your first thought was of a dingy, dirty and dusty row of garage doors with a chain link fence and a broken gate, again we forgive you.


Extra Space is here to be different and better than our competition. We made our properties the safest, cleanest and most convenient in the business, along with hiring the best, brightest and most customer obsessed people in the industry.

We need motivated, hardworking and customer centric people to join at the national sales center. We’re the engine that drives the whole company our agents work with customers daily to help them locate, reserve, and rent storage units at one of our 1500 properties nationwide.

We offer a competitive base pay, an aggressive and lucrative bonus structure where top performers earn $1500-$2000 a month in bonus. Along with the compensation package we offer Medical, Dental, and vision insurance, Paid time off, a year scholarship program and employee assistance program.

The NSC prides itself on having a fun, exciting and dynamic environment! We run monthly contests to motivate our agents with prizes ranging from cash prizes, to electronics, TV’s iPads gift cards and pretty much anything else you can think of. We also throw a summer and Christmas party every year where we raffle of even more prizes and celebrate the hard work we do every day. We’re the best at working hard for our customers, and playing hard for our employees. 

So if your ready to get out of your boring call center job and are ready to join in on the fun and excitement, what are you waiting for?

Extra Space Storage Reviews

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  • Featured Review

    "A genuinely good job"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Bloomfield, CT
    Current Employee - Assistant Manager in Bloomfield, CT
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space Storage full-time (Less than a year)


    Competitive pay (Received a $1.5 dollar raise switching to this company in the same business and market)
    Robust training through a dedicated trainer, videos, and written procedures.
    Straightforward and simple job
    Professional workplace
    Solid work-life balance


    Experience varies drastically between which DM or DTL you work under
    Miscommunications are not uncommon - be willing to adapt/take initiative

    Advice to Management

    Having a new trainee evaluated by a different DTL before leaving training will allow for differences in style/priorities to be addressed early.

See All 983 Reviews

Extra Space Storage Photos

Extra Space Storage photo of: Volunteer Time
Extra Space Storage photo of: Glassdoor 2018 Best Places to Work Winner!
Extra Space Storage photo of: Store Support Center
Extra Space Storage photo of: Store Support Center
Extra Space Storage photo of: Rental Office
Extra Space Storage photo of: Extra Space Murray Location
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Extra Space Storage Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (1)  

    Assistant Manager Interview

    Anonymous Employee in Braselton, GA
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 4 weeks. I interviewed at Extra Space Storage (Braselton, GA) in June 2018.


    After finding position on Indeed, I applied and received a call back within about 2 weeks. Played phone tag with hiring manager for a couple days. once they got in touch with me, there were 2 brief phone interviews and a few days later, 1 in person, panel interview. Job offer came after my background check/drug test cleared

    Interview Questions

    • Difficult customer interaction, previous experience, why do you want to work here, any questions for them   Answer Question
See All 170 Interviews

Extra Space Storage Awards & Accolades

  • Forbes America's Best Mid-Size Employers of 2019, Forbes, 2019
  • Top CEOs 2019 by Glassdoor, Glassdoor, 2019
  • 2019 Healthy Worksite Award Winner - Platinum, Utah Worksite Wellness Council, 2019
  • Glassdoor's Best Places to Work 2018, Glassdoor, 2018
  • Best Companies to Work For, Utah Business Magazine, 2018
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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