Working at FTD | Glassdoor

FTD Overview

Downers Grove, IL
1001 to 5000 employees
1910
Company - Public (FTD)
Retail
$1 to $2 billion (USD) per year
FTD Companies, Inc. is a premier floral and gifting company, that has been delivering flowers since 1910. We provide floral and gift products to consumers in the U.S., Canada, the UK and the Republic of Ireland. Our diversified portfolio of brands also includes the following ... Read more

Mission: The FTD Mission Statement:
To inspire, support and delight our customers when expressing life's most important sentiments.

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FTD – Why Work For Us?


FTD Companies, Inc. is a premier floral and gifting company. Through our diversified family of brands, we provide floral and gift products to consumers primarily in the United States, Canada, the United Kingdom and the Republic of Ireland. We also provide floral products and services to retail florists and other retail locations throughout these same geographies.

FTD has been delivering flowers since 1910 and the highly-recognized FTD® and Interflora® brands are supported by the iconic Mercury Man logo which is displayed in nearly 40,000 floral shops in approximately 150 countries.

The FTD Mission Statement

To inspire, support and delight our customers when expressing life's most important sentiments.

The FTD Vision Statement

To be the leading and most trusted floral and gifting company in the world.


Our diversified portfolio of brands also includes the following trademarks: ProFlowers®, Shari's Berries®, Personal Creations, Cherry Moon Farms, Flying Flowers, Flowers Direct, Sincerely and Gifts.com.

2014 FTD Companies, Inc. acquired Provide Commerce which includes ProFlowers, Shari's Berries, Personal Creations, Gifts.com, Cherry Moon Farms, ProPlants, Sincerely and Kalla.

2013 FTD is spun off from United Online resulting in FTD Companies, Inc. becoming an independent, publicly traded company listed on NASDAQ under the ticker symbol "FTD"

2013 Robert Apatoff is named President and CEO of FTD Companies, Inc.

2012 Interflora launched My Interflora Creation, a unique online tool for consumers to create their own bouquet

2012 Interflora acquired Flying Flowers and Flowers Direct in the U.K.

2011 FTD launched Mercury Connect, a hosted point of sale system making technology accessible for small and midsized florists

2011 FTD launched the FTD College Rose collection

2010 FTD celebrated its 100th anniversary

2010 FTD launched The Better Homes & Gardens collection by FTD

2009 FTD launched new product innovations including Good, Better, Best and The FTD Luxury Collection

2009 FTD launched a rich black and metallic gold logo and packaging to reflect the heritage of the iconic brand

2008 FTD was taken private when it was acquired by United Online, Inc. (NASDAQ: UNTD)

2006 FTD acquired Interflora (U.K. and Ireland)

2005 FTD became a publicly traded company on NYSE under the ticker symbol "FTD"

2004 FTD was taken private by Leonard Green & Partners, L.P.

2003 FTD launched the first Windows-based point of sale system to the florist network called FTD Mercury

2002 FTD completed a reverse merger with FTD.com pursuant to which FTD became publicly traded on NASDAQ under the ticker symbol "FTDI"

1999 FTD.com became a publicly traded company on NASDAQ under the ticker symbol "EFTD"

1997 FTD moved its headquarters to Downers Grove, IL from Southfield, MI

1994 FTD launched its first point of sale system to the florist network called Mercury Advantage

1994 FTD was acquired by Perry Capital Corporation from the florists and converted into a for-profit corporation

1994 FTD launched www.FTD.com

1985 FTD celebrated its 75th anniversary

1984 FTD launched the famous FTD® Pick Me Up Bouquet® which is still merchandised today

1983 NFL Hall-of-Famer Merlin Olsen was introduced as the FTD spokesperson

1979 FTD officially launched an electronic system to link the florists together called the Mercury Network on August 8, 1979

1973 Interflora celebrated its 50th anniversary

1965 Florists' Telegraph Delivery changed its name to Florists' Transworld Delivery to reflect the growing international partnership with Interflora

1962 A three-month test was launched of a revolutionary plan for sending flower orders via a special telephone network - the initial roadmap for the Mercury Network

1950s Print advertising campaigns featured prominent entertainers including Kim Novak, Elizabeth Taylor, Dale Evans and Rosemary Clooney endorsing FTD and flowers

1946 International Telegraph Florists was established between FTD, the FTD British Unit and Europe's floral clearinghouse Fleurop, to sell flowers-by-wire all over the world; the group later became known as Interflora

1946 The floral industry's first test order program to assure quality and top performance from every FTD Florist began

1933 FTD entered its first float in the Rose Parade

1929 The Mercury Man logo was copyrighted as the official trademark for FTD

1924 FTD Clearinghouse was created as the first non-profit international banking operation in commercial history

1923 A British Unit of FTD was formed in response to the success of the network in America

1914 The iconic Mercury Man logo debuted

1910 FTD was founded in Rochester, NY by John A. Valentine

A Great Place to Work

Over 100 years ago, FTD started "saying it with flowers" when they leveraged the cutting-edge technology of the telegraph and railroads to deliver unforgettable floral gifts across the country and, later, around the world. That tradition of innovation and forward-thinking has grown this iconic company into a gifting powerhouse, with a family of brands that includes ProFlowers, Shari's Berries and Personal Creations. Our entrepreneurial culture and unwavering commitment to our people creates a dynamic work environment that celebrates collaboration, quality, superior service and constant innovation.

From inspiring creative and merchandising opportunities, to careers in marketing, analytics and technology, we have an opportunity for anyone who shares our passion for excellence. Whether you're interested in joining the team at FTD's headquarters in Chicago, or want to share your talents at our San Diego location working on the ProFlowers, Shari's Berries and Personal Creations brands, we welcome you to explore the current job opportunities.

We love what we do, and we're excited to invite you to be a part of it.

Life at FTD Companies

The FTD Companies team brings together driven individuals in a way that capitalizes on their natural talents. Every job counts, and so does every employee. This helps us cultivate an engaging, enjoyable atmosphere where each person can excel - and the collective group is always moving forward. We're innovators. We're creative. We're savvy. And yes, we're people who like to have fun...especially on the job.

Our proprietary technology has led to rapid growth and profitability, strengthening each brand and fostering a positive work environment that continues to attract movers and shakers. And because we're "people" people, it has earned us a glowing reputation for providing an exceptional customer experience with every order.

More importantly, we have evolved into a premier place to work because we have a casual yet fast-moving environment. Our proactive, progressive company is both reactive and results driven. This has created an exciting atmosphere with plenty of good energy to go around.

FTD Reviews

3.2
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Recommend to a friend
Approve of CEO
FTD Interim CEO Christopher W. Shean
Christopher W. Shean
2 Ratings
  • Featured Review

    "E-Commerce"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - E-Commerce Sales in Downers Grove, IL
    Current Employee - E-Commerce Sales in Downers Grove, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FTD full-time (Less than a year)

    Pros

    A wonderful environment to work at. As a new employee to the company I can tell you that all the I's and T's were dotted and crossed during the interview process and that just shows that spending that time up front turns into quality hires and longevity of employees in the company. I'm so excited to start and make this my last company that I work for. Great job to all the HR people for helping with making sure the process keeps moving.

    Cons

    I have no cons for this company. They have been everything that I thought that they would be and more.

    Advice to Management

    Just keep being employee focused and the employee's will continue to make this company great.

See All 214 Reviews

FTD Interviews

Interview Experience

Interview Experience
65%
13%
20%

Getting an Interview

Getting an Interview
44%
20%
11%
11
4
4
2

Interview Difficulty

2.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Employee in San Diego, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at FTD (San Diego, CA) in February 2017.

    Interview

    a brief tour then you interview take a skills test. the test is three parts. after that you wait get your test result. the person will then let you know if you have a job offer

    Interview Questions

    • how do i handle upset customer   1 Answer
See All 44 Interviews

FTD Awards & Accolades

  • Gold Medal Winner, RHS Chelsea Flower Show, 2016
  • Certified Floral Designer® Designation, American Institute of Floral Designers®, 2016
  • Bizrate Circle of Excellence, Bizrate, 2016
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