Working at FedEx Office | Glassdoor

FedEx Office Overview

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Plano, TX
10000+ employees
2004
Subsidiary or Business Segment
Business Services
$1 to $2 billion (USD) per year
Staples, OfficeMax, The UPS Store

Working at FedEx Office

FedEx Office and Print Services (formerly Kinko's) has duplicated its business formula many times. A unit of delivery giant FedEx, the firm operates nearly 2,000 stores (or "business service centers") in the US and seven ... Read more

FedEx Office Reviews

3.2
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
743 Ratings
  • Helpful (4)

    "Lead Consultant"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Consultant in Chicago, IL
    Former Employee - Lead Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office full-time (More than 3 years)

    Pros

    FedEx Office attracts a certain type of worker, and generally if you are interested in working there you are probably one of them. There's a good chance that the people you work with will see eye to eye with you, will work hard to keep you from having to pick up the slack, will be amicable, and all around professional. There are exceptions, of course, but lazy and rude workers are less common. This is in part because the culture of the company encourages mutual respect between managers and employees, and as far as corporations go, you can feel comfortable that the company has your back. The job itself can be challenging, but for those willing to step up, it can be a great learning experience. If you engage with the work, you will learn a great deal technically, but also a great deal about leadership, teamwork and professionalism.

    Cons

    The price of all that learning is relatively low pay. As far as retail goes, it pays well, but ultimately your job at FedEx goes above and beyond what the average retail employee will have to endure. If you go into the job with a lack of experience, as I did, the wage will work for you, but as you continue to excel and learn and become more accomplished, the responsibilities and expectations placed on you will continue to pile up, and your wage will not reflect that change, and will generally stay on the high end of the retail scale. when in reality you'll end up doing a great deal of work with different types of software, closing deals on $1000+ print orders, as well as producing them, packing all sorts of items and processing them for shipping, learning new policies every month and putting out fires every day. Among other things. The pay goes up the more you go up in the company, and the good thing is there are always a lot of great opportunities to do so. But the higher you go, the more responsibility and expectation, and the pay is already lagging behind what it should be- you probably need to hit district manager before you're getting paid what you deserve, and from what I've seen most people don't get past center manager.

    Advice to Management

    Pay your employess more. They have two jobs, shipping and printing, and they're expected to do them both at 100%. They're expected to handle a great deal of specialized work, but are paid as though they're standing at the cash register all day. Or if you're not willing to pay more, spend more money on payroll so that you can hire more people. The people you hire like the job and are generally motivated to work hard, but are always going to be running around like chickens with their heads cut off trying to keep up with everything, and inevitably dropping the ball, if you can't put in the investment to keep your stores running smoothly.

See All 1,460 Reviews

FedEx Office Interviews

Experience

Experience
59%
24%
15%

Getting an Interview

Getting an Interview
79%
8%
5%
3
2
0

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Assistant Manager Interview

    Anonymous Interview Candidate in Woodbury, NJ
    No Offer
    Negative Experience

    Application

    I applied online. I interviewed at FedEx Office (Woodbury, NJ).

    Interview

    Sent to a different location than the store I applied for. Interviewer did not know what position I was applying for, nor which store I applied to work for. (I was asked about both) Asked twice if I would work at other stores and finished saying based on my resume I didn't have the qualifications for the position. A big waste of my time.

    Interview Questions

    • Typical interview questions, what can you bring to FedEx, what is your strongest quality, what would you need to work on   Answer Question
See All 286 Interviews

Company Updates

  • After being promoted to a CM, Heather, ran into 3 top FXO executives at the airport on her way to training. Brian Philips, CEO, insisted on trading his first class ticket with her, making her first flight experience an outstanding one! #PurplePromise

  • Our FedEx Office team is excited to make a wish come true today! We are sending Isaiah and family on a Hawaii vacation for a special wish granting event with Make-A-Wish North Texas #FedExCares

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FedEx Office Awards & Accolades

  • The Best Companies to Work for in 2013, Forbes.com, 2013

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