Working at FedEx Office | Glassdoor

FedEx Office Overview

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Plano, TX
10000+ employees
2004
Subsidiary or Business Segment
Business Services
$1 to $2 billion (USD) per year
Staples, OfficeMax, The UPS Store
FedEx Office and Print Services (formerly Kinko's) has duplicated its business formula many times. A unit of delivery giant FedEx, the firm operates nearly 2,000 stores (or "business service centers") in the US and seven ... Read more

FedEx Office Reviews

3.2
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Approve of CEO
FedEx Office President and CEO Brian D. Philips
Brian D. Philips
716 Ratings
  • "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at FedEx Office full-time

    Pros

    Great team of people to work with. The pay is average for the industry. FedEx as a whole is a heartfelt place to work.

    Cons

    The customers that come in are prepared to complain about their package. You as a consultant have little you can do about their situation and it causes many conflicts.

    Advice to Management

    Communicate concerns with more tact.

See All 1,415 Reviews

FedEx Office Interviews

Interview Experience

Interview Experience
59%
24%
15%

Getting an Interview

Getting an Interview
79%
8%
4%
3
2
0

Interview Difficulty

2.6
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Hopsitality Parcel Specialist Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took a week. I interviewed at FedEx Office (Houston, TX) in December 2016.

    Interview

    So the interview process was smooth. I applied on a Thursday (12/8). Waited until Monday (12/11) to call them, spoke directly with a manager and she was excited I called because she needed another person to interview. We talked on the phone for a hour set up a interview that Thursday (12/15). Interview was very relaxed. Afterwards she told me that she likes me and her gm would be giving me a final interview Friday(12/16). She called later that day saying her GM would call me later around 4 and he didn't call. She called me the next day (12/16) apologizing and offered me the job. Just have to do my background check and drug screening.

    Interview Questions

    • What was a time you were extremely busy and how you handled? And what was the outcome ?   Answer Question
    • When did you handle a upset customer and what did you do to turn it into a positive outcome?   Answer Question
    • When was there a time you was working on a huge goal? What did you do and what was the outcome?   Answer Question
    • When was there a time at your job that you didn't know something and how did you fix it?   Answer Question

    Negotiation

    Didn't really negotiate.

See All 278 Interviews

Company Updates

  • After being promoted to a CM, Heather, ran into 3 top FXO executives at the airport on her way to training. Brian Philips, CEO, insisted on trading his first class ticket with her, making her first flight experience an outstanding one! #PurplePromise

  • Our FedEx Office team is excited to make a wish come true today! We are sending Isaiah and family on a Hawaii vacation for a special wish granting event with Make-A-Wish North Texas #FedExCares

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FedEx Office Awards & Accolades

  • The Best Companies to Work for in 2013, Forbes.com, 2013

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