Working at FieldEdge | Glassdoor

FieldEdge Overview

Fort Myers, FL
51 to 200 employees
1980
Company - Private
Computer Hardware & Software
$25 to $50 million (USD) per year
FieldEdge, previously known as dESCO, is the leading provider of field service management software to the mechanical contractor market in North America. FieldEdge has helped thousands of service-based organizations increase sales performance and overall workforce productivity by ... Read more

Mission: Our mission is to empower field service contractors with innovative software solutions that will allow them to maximize their potential and reach new heights in the mechanical contractor space.

Our vision is to make a positive impact in the lives of our ... Read more


Glassdoor Awards

Best Places to Work: 2018 (#14)

Company Updates

  • You're invited to our FieldEdge Fort Myers Hiring Event on Wednesday, November 20th @ 5:00 pm. Please RSVP using the link below. We hope to see you there! http://glassdoor.com/slink.htm?key=vMRbl

    FieldEdge Hiring Event 2.0!

    We're back & better than ever with our 2nd FieldEdge Hiring Event coming up on Wednesday, November 20th at 5:00pm! In 2019, FieldEdge grew by 75+ people, and in 2020 that growth isn't slowing down! We're excited to meet our future classes of FieldEdge employees! So come out (and bring your friends).

  • We are excited to share our new Culture Video for our Coolfront by FieldEdge team in Rochester: http://glassdoor.com/slink.htm?key=vMYfu.

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FieldEdge – Why Work With Us?


This FieldEdge family is like no other.

FieldEdge consists of the most supportive, talented, hardworking and kind-hearted individuals. We support each other during work hours, and have a ton of fun together outside of work! We have a culture of quickly acknowledging flaws and focusing on individual and team improvement. We are not afraid to lay out our weaknesses on the table and work together to become better. The people here genuinely care about the company and take ownership to help improve our culture – a lot of the best events and ideas come from the employees themselves! 

If this aligns with who you are, check out our Careers page for current openings!

Our mission is to empower field service contractors with innovative software solutions that will allow them to maximize their potential and reach new heights in the mechanical contractor space.

Our vision is to make a positive impact in the lives of our members, each other and our community.

By contractors for contractors. Since 1979

This isn’t our first rodeo. Over three decades ago we invented field service software to run our own HVAC contracting business. dESCO grew from there, to 30,000+ users. Now, we’ve built the ideal product from the ground up, made it accessible from anywhere on web and mobile, and renamed it FieldEdge. Here’s our story.

Guts and a phone booth

Our original founders George and Glenn Slay were HVAC contractors and fearless entrepreneurs. Before they even had an office, George called Carrier from a phone booth and sold them on giving his small company Island Aire a rep contract. And that’s where it all began. The first users’ meeting was held in 1979. In the photo, George and Glen Slay are in the back row.

Compressors by day, computers by night

The founders personally serviced customers during the day and at night, wrote software that would help them get a handle on their rapidly expanding business. Fellow service contractors got wind of this and wanted the same kind of software help. So Island Aire started a new division, Coastal Computer Corporation, to sell the industry’s first service software system.

More bang for the buck, on every platform

Competitors saw opportunity and entered the market, but we always stayed a step ahead.

  • When all the systems in the 80’s were on DOS requiring expensive five- or six-figure hardware, we converted to the FIOS platform so contractors could digitize at a fraction of the cost.
  • When Windows became a less expensive way to go, we redesigned our product once again.
  • We were first with an electronic dispatch board in the mid 90’s.
  • We were among the first to offer an affordable mobile solution in the early 2000’s
  • Now we’re at the cutting edge again with FieldEdge, combining the dESCO legacy with the latest cloud-based technology
From dESCO to FieldEdge

In the mid 1990’s, Dean Schreiner, who started with the company as service manager, bought out the Slays and renamed the company dESCO after his initials: Dean Egon Schreiner. Evolving based on what our customers told us they needed, dESCO’s system became the national leader, the most comprehensive and versatile service package on the market, with complete QuickBooks integration. A new management team purchased the company in 2015 to keep us growing and evolving. Some of our oldest ESC systems, in place for 20 years, continue to work and we continue to support them. Island Aire has continued to be a customer all along, and helped test and refine the new FieldEdge.


The FieldEdge Advantage

At FieldEdge, we work hard to find the best people, invest in and grow them once they are here, and, ultimately, ensure they are happy. Our core value of caring deeply is the key to this mission. We think our people are awesome, so we created the FieldEdge Advantage—our way of being awesome right back.

Make Your Next Career Move

FieldEdge is shaping the future of field services, and we’re looking for talented, committed individuals to join our team as we continue our extraordinary growth trajectory. At FieldEdge, you can find a home for your ideas and talents while helping us make a difference in the lives of home service contractors everywhere.

FieldEdge Reviews

  • Featured Review

    Helpful (2)

    "Nothing Like It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SDR in Atlanta, GA
    Current Employee - SDR in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FieldEdge full-time (Less than a year)

    Pros

    THE CULTURE IS SECOND TO NONE...I have been here for 10 months and from day one, everyone is constantly trying to make each other better. I genuinely have fun almost everyday at work and I feel apart of a family as much as a team. We try and associate after work or have events and games during, I have worked at companies large and small but never one that seems to value maintain the culture throughout rapid growth. Plenty of growth if you come in and kick butt. So many perks including our own DJ to pump us up during the EOM push. Really love this place

    Cons

    Not a lot. Honestly, Communication top down could be better but has improved a lot over the last few months. It is cold calling....so that's not always fun (during summer) but the culture gets through the times more than anything.

    Advice to Management

    Hire some more tenured folks that can appreciate the uniqueness and rarity that is FieldEdge. There are a lot of benefits to the new grad hires but they don't always appreciate what this place is and where it is going. The people that have been elsewhere and come here fall in love with the culture, people with no experience tend to become entitled and take this place for granted.

See All 106 Reviews

FieldEdge Photos

FieldEdge photo of: Ribbon Cutting Ceremony for our new Atlanta office
FieldEdge photo of: Halloween 2019 #SquadGhouls
FieldEdge photo of: Halloween 2019 #SquadGhouls
FieldEdge photo of: Oktoberfest with some Aunt Anne's!
FieldEdge photo of: #TeamFieldEdge took a field trip to the National Center for Civil and Human Rights. Such an eyeopening and wonderful experience. Thank you for having us!
FieldEdge photo of: FieldDay 2019
See All PhotosSee All

FieldEdge Interviews

Experience

Experience
71%
6%
23%

Getting an Interview

Getting an Interview
37%
23%
13%
10
10
7

Difficulty

3.4
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Customer Support Specialist Interview

    Anonymous Employee in Fort Myers, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 3+ weeks. I interviewed at FieldEdge (Fort Myers, FL) in July 2019.

    Interview

    This was the most fun have ever had in an interview, bar none. Everyone was engaged in not only seeing my critical thinking and my eye for detail but I was asked creative questions so see how I would fit in with the the office culture. I was also coached a bit during the interview which is a great sign that they were already invested in me form the get go. Be honest with them and they will be with you!

    Interview Questions

    • You are playing a team based game and everyone wants you to change what position you are even though it is your strongest, what do you do?   Answer Question
    • There are 3 lightbulbs in a sealed room with no windows. The 3 light switches are outside the door but are not labeled to show which controls which. When any one light is turned on the door locks preventing entry until the lights are all turned back off. How do you determine which light is controlled by which switch?   1 Answer
    • Are three slices of bread a sandwich?   Answer Question
See All 35 Interviews

FieldEdge Awards & Accolades

  • Best Places To Work, Glassdoor Employees Choice Award, 2018
  • Gold & Silver Stevie® Awards in the 2019 Stevie Awards for Sales & Customer Service, Stevie Awards, 2019
  • Ambition Top 10 Sales Cultures: The Definitive List, Ambition, 2019
  • Inc. 5000 Fastest Growing Companies, Inc. Magazine, 2019
  • People's Choice Stevie® Awards for Favorite Customer Service, Stevie Awards, 2016
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Pledges & Certifications

Career Advancement Program

Helping employees "upskill" into higher-paying positions

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

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