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First American Payment Systems Overview

Headquarters Fort Worth, TX
Size 1001 to 5000 Employees
Founded 1990
Type Company - Private
Industry Finance
Revenue $100 to $500 million (USD) per year
First American Payment Systems, based in Fort Worth, Texas, is a payment processor that provides comprehensive electronic transaction processing services for more than 140,000 merchants throughout the United States and Canada. In addition to credit, debit, and EBT card ... More

Mission: Our mission is to provide the most honest, and best payment processing service to all of our merchants.

First American Payment Systems – Why Work For Us?


 We're Stronger Together


An industry leader in merchant services, First American Payment Systems is ranked as one of the top privately-owned merchant acquirers in the United States, and is one of the only merchant acquirers in the industry to truly own and operate all of our core products and services.

First American was founded in Palm Springs, CA in 1990. Three years later, Neil Randel, a veteran of the merchant services industry, invested in and relocated the small organization to Fort Worth, TX. Mr. Randel, now CEO, was growing increasingly uneasy with the state of the industry in the '80s and '90s. At that time, providing a suite of payment solutions to businesses required multiple third-party contracts and separate service centers—a structure that placed merchant service, and ultimately, satisfaction, in the hands of others. Mr. Randel envisioned his company providing a broad suite of solutions to businesses from a single source; and he began crafting First American in this image.

Over the next twenty years, Mr. Randel assembled payment solutions, through internal development and acquisition, to establish First American as THE single-source provider of payment solutions for small and mid-sized businesses. His vision is exemplified today with an in-house product and service suite, proprietary back-end settlement platform, and a full-service support center that services over 140,000 businesses throughout the United States.

First American's family of companies include:

  • iATS Payments - provides payment processing solutions to nonprofit organizations 
  • GoEmerchant - develops technology and products to facilitate payment processing
  • Govolution - provides technology and services that enable government organizations to accept payments

Understanding that the needs of today’s businesses will continue to change, First American continues to bring new payment solutions to market in order to meet the needs of tomorrow’s businesses


We're Stronger Together

The Company
Merchant credit card processing companies come and go, but First American Payment Systems remains a pillar in the industry for 25 years and we are still growing. We provide commerce solutions to small through midsized merchants throughout North America and partner with Independent Sales Offices (ISO), Value Added Resellers (VARS), Independent Software Vendors (ISV’s) and banks throughout the United States. Through our robust, unique front and back end in house processing to our award winning 24/7 customer service center, we have a solution for any payment processing need.

The Office
First American is conveniently located in the Dallas/Fort Worth metroplex.  In the heart of downtown Fort Worth and within steps of the prestigious Sundance Square, we enjoy views of both historic landmarks as well as the newly renovated downtown cityscape.  Limitless choices of shopping, dining, and entertainment are all in our backyard.

The Culture
We remain and continue to experience exponential growth over our 25 year history because of the efforts of each individual employee. This is the foundation in which First American was built and continues as our mantra today. Each person is not just a face in the crowd, but a working partner contributing to the daily and overall success of the company.  We reward our employees through a variety of incentives, from discount programs to tenure award appreciation gifts.

As much as we value our employees, we value the community that surrounds us.  With annual participation in fundraising for organizations like American Heart Association, Tarrant County Food Bank and Safe Haven, we believe it is right to give back and give generously.

We believe in building careers, but also relationships that last.

  • The Benefits
  • Stable yet exciting work environment and culture – First American is a well-respected name in the credit card processing industry that blends an innovative corporate environment with a heightened appreciation of its grass roots origin
  • Location – First American  is located in the heart of downtown Fort Worth, with an easy commute from most metroplex locations
  • Travel/Parking benefits – First American offers free parking for all associates as well as the option for discounted mass transit passes
  • Competitive Pay
  • Paid Time Off – we offer a generous amount of time off including company paid holidays as well as sick, floating personal, and vacation days.
  • Traditional business working hours – First American's  main operations are Monday through Friday, 8-5.
  • Personal Growth
  • Tuition reimbursement for every individual to further his or her education.
  • Philosophy of building leaders and “hiring from within” – we train and want the very best for all our employees from our own Leadership Training program to our desire to retain our talent for use in higher levels in our organization. Our employees can expect a lot
  • Health Benefits
  • Prescription benefits
  • Paid Dental and Vision insurance
  • Paid Short and Long Term Disability insurance
  • Paid Basic and AD&D Insurance
  • Supplemental Life Insurance options available
  • Flexible Spending account 

Come, begin your journey with us. 

First American Payment Systems Reviews

Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Neil Randel
17 Ratings
  • Helpful (2)

    Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX
    Positive Outlook

    I have been working at First American Payment Systems full-time (More than 8 years)


    They are big about promoting from within. CS is encouraged to help customers, not just get them off the phones. Compensation is generous.Special treats like snow cones are a nice show of appreciation.


    would be good to have corporate and CS in the same building, compensation package isn't as good as it once was.

    Advice to Management

    don't let the benefits package slip any further. minor increases in costs are understandable, but this year has seen a loss of 2 big parts of the compensation packages.

First American Payment Systems Photos

First American Payment Systems Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Collections Specialist Interview

    Anonymous Interview Candidate in Fort Worth, TX
    No Offer
    Negative Experience
    Average Interview


    I applied through an employee referral. The process took 2 weeks. I interviewed at First American Payment Systems (Fort Worth, TX) in June 2015.


    Imerviewed with Vp and supervisor. Explained job and left room for questions. Vp kept stating that i was applying for specialist role and that there is no room for advancement at least 3 times. . also indicated with bonus that everyone meets except 2 employees missesd 1 month over past year would get me closer to asking salary. I was taught never calculate bonus with salary because its not guaranteed but after hearing it numerous times i did ask more questions on it since clearly its part of salary. I was told its possible for me to make close ti supervisor but probably not because shes been there awhile. MY THOUGHT IS YOU ARE NOT MAKING SENSE, YOU STATE THAT IM APPLYING FOR SPECIALIST AND. THAT THERE IS NO ROOM TO GROW IN THAT DEPARTMENT. So why the comparison with the supervisor? They dont call you back when they state they will.

    Interview Questions

    • If I could handle escalated calls   1 Answer

First American Payment Systems Awards & Accolades

Something missing? Add an award
  • Call Center Award of Distinction, ATSI, 2015
  • Call Center Award of Distinction, The Association of TeleServices International (ATSI), 2014
  • Call Center Award of Distinction, the Association of TeleServices International (ATSI), 2013
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First American Payment Systems

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