Working at First American Payment Systems | Glassdoor

First American Payment Systems Overview

Fort Worth, TX
1001 to 5000 employees
Company - Private
Financial Transaction Processing
$500 million to $1 billion (USD) per year
First American is a payment technology company based in Fort Worth, Texas, with more than 220,000 merchants throughout the United States and internationally, processing over $27B in 2017.

We provide Technology Driven Payments to a number of partners and ... Read more

Mission: Our mission is to provide advanced Technology Driven Payments to our merchants and partners.

Company Updates

  • We are excited to announce that First American has just been named to the prestigious Inc. 5000 list of the fastest-growing private companies in America. This achievement reflects our commitment to growth and evolution in #payments #technology.

  • reached out to 40 global leaders from the payments technology industry, including First American's Mike Lawrence, to ask them what they believe will be the biggest innovations and trends in payments for 2018. Read more by clicking the link below.

    PYMNTS 2018 Future of Payments eBook | First American

    First American Joins 39 Global Leaders to Discuss the Future of Payments

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First American Payment Systems – Why Work For Us?

First American Payment Systems was founded in 1990 by Neil Randel, a veteran of the merchant account services industry, At that time, providing payment solutions to businesses required multiple merchant service providers. Mr. Randel, now CEO, envisioned First American providing a broad suite of solutions to businesses from a single source; and he began building the company with that mission.

Over the next twenty-five years, Mr. Randel assembled payment solutions, through internal development and acquisition, to establish First American as the single-source merchant service provider of payment solutions for small and mid-sized businesses. His vision is exemplified today with an in-house product and service suite, proprietary back-end settlement platform, and a full-service, award-winning support center that services over 220,000 businesses throughout the United States and internationally.

First American not only serves the domestic U.S. Market with payment solutions and merchant account services, but also provides global solutions in over 40 countries across a wide variety of industries. In addition to a host of solutions for industries such as restaurants, retail and service businesses, First American provides customized payment solutions tailored for multiple industries including Government, Nonprofits, Healthcare, Call Centers, E-commerce and more.


 We're Stronger Together - Come Join our Team

Delivering Technology Driven Payments via our Employees

The Company
First American is a payment technology company with over 25 years in business. We provide payment and commerce solutions to over 220,000 customers including SMBs as well as large enterprises throughout North America. We partner with Independent Software Vendors (ISV’s), Independent Sales Offices (ISO), Value Added Resellers (VARS) and banks throughout the United States. Through our robust suite of payment solutions to our award winning 24/7 customer service center, we have a solution for any payment processing need.

The Office
First American is conveniently located in the Dallas/Fort Worth metroplex.  In the heart of downtown Fort Worth and within steps of the prestigious Sundance Square, we enjoy views of both historic landmarks as well as the newly renovated downtown cityscape.  Limitless choices of shopping, dining, and entertainment are all in our backyard.

The Culture
We remain and continue to experience exponential growth over our 25+ year history because of the efforts of each individual employee. This is the foundation in which First American was built and continues as our mantra today. Each person is not just a face in the crowd, but a working partner contributing to the daily and overall success of the company and our customers.  We reward our employees through a variety of incentives, from discount programs to tenure award appreciation gifts.

As much as we value our employees, we value the community that surrounds us.  With annual participation in fundraising for organizations like the Jewel Charity at Cooks Children's Hospital and Tarrant Area Food Bank, we believe it is right to give back and give generously.

We believe in building careers, but also relationships that last.

The Benefits

  • Stable yet exciting work environment and culture – First American is a well-respected name in the credit card processing industry that blends an innovative corporate environment with a heightened appreciation of its grass roots origin
  • Location – First American is located in the heart of downtown Fort Worth, with an easy commute from most metroplex locations
  • Travel/Parking benefits – First American offers free parking for all associates as well as the option for discounted mass transit passes
  • Competitive Pay
  • Paid Time Off – we offer a generous amount of time off including company paid holidays as well as sick, floating personal, and vacation days.
  • Traditional business working hours – First American's main operations are Monday through Friday, 8-5.

Personal Growth

  • Tuition reimbursement for every individual to further his or her education.
  • Philosophy of building leaders and “hiring from within” – we train and want the very best for all our employees from our own Leadership Training program to our desire to retain our talent for use in higher levels in our organization. Our employees can expect a lot

Health Benefits

  • Prescription benefits
  • Paid Dental and Vision insurance
  • Paid Short and Long Term Disability insurance
  • Paid Basic and AD&D Insurance
  • Supplemental Life Insurance options available
  • Flexible Spending account 

Come, begin your journey with us. 

First American Payment Systems Reviews

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First American Payment Systems CEO Neil Randel
Neil Randel
40 Ratings
  • Featured Review

    "It’s great!"

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First American Payment Systems full-time


    Love working here! Everyone is so nice and always willing to help answer questions


    It gets a little boring if you’re not used to the office environment

See All 64 Reviews

First American Payment Systems Photos

First American Payment Systems photo of: Our team showing our First American pride!
First American Payment Systems photo of: First American celebrating Thanksgiving
First American Payment Systems photo of: First American Donates $42,000 to the Jewel Charity
First American Payment Systems photo of: Neil Randel, CEO, Receives 3rd Largest Private Company from the Fort Worth Business Press
First American Payment Systems photo of: First American Receives 3rd Largest Private Company from the Fort Worth Business Press
First American Payment Systems photo of: Employees Celebrating our Brand
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First American Payment Systems Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Collections Specialist Interview

    Anonymous Interview Candidate in Fort Worth, TX
    No Offer
    Negative Experience
    Average Interview


    I applied through an employee referral. The process took 2 weeks. I interviewed at First American Payment Systems (Fort Worth, TX) in June 2015.


    Imerviewed with Vp and supervisor. Explained job and left room for questions. Vp kept stating that i was applying for specialist role and that there is no room for advancement at least 3 times. . also indicated with bonus that everyone meets except 2 employees missesd 1 month over past year would get me closer to asking salary. I was taught never calculate bonus with salary because its not guaranteed but after hearing it numerous times i did ask more questions on it since clearly its part of salary. I was told its possible for me to make close ti supervisor but probably not because shes been there awhile. MY THOUGHT IS YOU ARE NOT MAKING SENSE, YOU STATE THAT IM APPLYING FOR SPECIALIST AND. THAT THERE IS NO ROOM TO GROW IN THAT DEPARTMENT. So why the comparison with the supervisor? They dont call you back when they state they will.

    Interview Questions

    • If I could handle escalated calls   1 Answer
See All 3 Interviews

First American Payment Systems Awards & Accolades

  • Top 150 Privately Held Companies in Fort Worth, Fort Worth Business Press, 2018
  • Inc. 5000 Fastest Growing Companies, Inc. Magazine, 2018
  • Top 150 Privately Held Companies in Fort Worth, Fort Worth Business Press, 2017
  • Call Center Award of Distinction, Association of Teleservices International, 2018
  • Call Center Award of Distinction, Association of Teleservices International, 2017
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